Commonly Available Job Positions at Air Engineers Service Experts Heating & Air Conditioning in Jacksonville Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and ensure complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also conducts installation and service on inside air equipment and products, as well, and has the ability to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer inquiries, objections, and billing issues with the highest level of courtesy and professionalism to solve customer concerns with a same-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following Service Experts radio and pager procedures, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also corresponds with the customer to verify the customer is informed of scheduled appointments, reply to inquiries, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians in accordance with established company guidelines.