Frequently Asked Questions

How do I know if I have an existing warranty on my furnace, air conditioner or HVAC system?

Look atthe label on the outside of the element of your home comfort system for a manufacture date. If the equipment is less than five years old it may have a warranty, but also may not depending on the make. Warranty terms and conditions vary by manufacturer and the installing company. Air Engineers Service Experts Heating & Air Conditioning can verify the warranty status of your heating and cooling system via System Inspection. We also offer a Platinum PLUSTM Protection Plan for your heating and air conditioning systems, regardless of how old your equipment is or manufacturer warranty status.

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Is sound an issue for heating and air conditioning?

Yes. Loud heating and cooling equipment contribute to sound pollution.Even though no cost savings are tied to lower sound levels, the sound rating of a cooling system can have a significant effect on comfort and enjoyment of your Jacksonville home. The sound level of an air conditioner or heat pump depends on a variety of factors, such as the , and the degree to which the compressor is insulated can increase the amount of noise it makes.

Although most heating and cooling systems manufactured today are quieter now more than ever, it's a good thought to compare sound ratings when assessing a new air conditioner or heat pump, particularly if the equipment location is near bedrooms or living rooms.

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What is a Precision Tune-up and how much does it cost?

As well as the visual check provided with our System Inspection, a Precision Tune-up also consists of a total maintenance cleaning and lubrication of the heating or air conditioning equipment components. Find out more here about Air Engineers Service Experts Heating & Air Conditioning’s Precision Tune-up steps . The expense of a tune-up varies by season, and printable coupons with seasonal discounts on tune-ups may be found on our Coupons page.

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What's causing my duct work to pop when the furnace starts or stops?

A popping sound is a typically sign of an under-sized duct design. It may be caused by greater air flow than the duct work is able to manage. Have a qualified company analyze your home’s ventilation system for proper design and recommend adjustments. Improper duct work layout can create a number of ventilation and air quality problems, including excessive noise.

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When replacing the outdoor equipment, should the indoor unit also be substituted?

The answer is, probably so. Here's why.

Matched System Design: All air conditioner and heat pump outdoor units are specificallyconstructed to work with a matched indoor unit for optimum efficiency and performance. The consequence of this matched equipment is a synchronized, top-performance team that ensures dependability and efficiency. Air conditioner and heat pump outdoor units may ”run” with indoor units other than those for which they have been speciallyintended; however, the effect would be a definite compromise in system performance.

Design Advances: Over time, indoor blower coil units have undergone numerous design advances — especially in the areas of air handling performance, filtering efficiency and operating sound levels. An up-to-date outdoor unit will also comprise the latest design advances.

Higher Cooling And Heating Efficiency: The cooling and/or heating efficiency ratings that are presented for an air conditioner or heat pump are based on their performance as matched systems. While changing only the outdoor unit may effect in improved efficiency compared to the old system, it will not be as efficient as it was designed to be, and your savings will be not as much as with a matched system.

Equipment Age: If an air conditioner or heat pump is 10 years old or more and is ready for replacement, the indoor unit is likely just as old and has been subjected to the same amount of constant operation over the years. Substituting both units means you won't have to substitutethe indoor unit in a short time period… you'll have more years of efficient service from both units.

New Warranty: A new set of equipment also gives you a new product warranty. Substituting the indoor unit at the same time as the outdoor unit results in peace of mind, knowing that the new warranty covers the entire system for the same period of time.

A Bargain: At first glance, substituting only the outdoor air conditioner or heat pump may appear to be a bargain. But, when you consider the lower cooling and heating efficiencies, decreased reliability and high cost of ownership that results, it's not such a bargain. Replacing an entire system may cost more, but the result is efficiency, reliability and comfort for years into the future.

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Why don't you charge by the hour?

Similar to a value menu at a local restaurant, charging a flat rate cost instead of an hourly feemakes available more value for our customers because everything is included, the pricing is up-front, and it does not change. Regardless of the cost of parts or amount of time it takes to finish the repairs, the price will not change. This is one of the reasons why Air Engineers Service Experts Heating & Air Conditioning is the most trusted name in Jacksonville.

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Why is it important to have regular maintenance on my home comfort system?

You probably wouldn't buy a brand-new car and expect to not once have to inflate the tires, change the oil and check out any unfamiliar noises. Your home comfort system is like your car’s engine, it’s a mechanical device with a motor, electrical components... and even fuel. So it is essential to have routine maintenance of your home comfort system by a qualified technician. If not maintained properly on a routine basis, even the best heating and air conditioning equipment could experience complications and become less 'fuel' efficient over time.

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Why is my AC system freezing up?

There are severalthings that can prompt your HVAC system to freeze up; almost all of them usually need to be corrected by a professional technician. Making sure the air filter is clean or replaced and determining the airflow is not restricted are about the only things a homeowner should safely identify or handle themself.

Low refrigerant: On occasion, freezing up is initiated by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The length of time your system has been installed and the nature and location of the leak are the determining factors on whether to have the system repaired or replaced.

Dirty evaporator coil: As time passes, the evaporator coil will become dirty. When this happens, the results are similar to those of having a dirty filter. Progressively you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately. You will need to contact your local Service Experts sales and service center to remedy the problem.

Defective blower motor or relay: A blower motor operating at the wrong speed or not running at all can cause freezing. It can also be sporadic, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. In either case, you will need to contact your local Service Experts sales and service center to correct the problem.

Should you find that your system was freezing due to a dirty air filter, after replacing or cleaning the filter, you can hasten the thawing process by turning the system off and then turning on only the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, turn the system settings back to normal. If the system refreezes, contact Air Engineers Service Experts Heating & Air Conditioning in Jacksonville to fix the problem.

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What is a Zoning System for a heating and air conditioning system?

Zoning Systems divide your home’s duct work into separate comfort areas, enabling independent temperature control in distinct areas that require specific temperature conditioning.

For example, a large living room with large bay windows may remain too hot in the summer and feel too cold in the winter. A Zoning System will direct more conditioned air to this large, sun-drenched area to help make up for the heat gained or lost through the windows. A different example of areas that may benefit from Zoning might be a nursery, home theater or music studio, where different temperatures may be needed in each room for the comfort and enjoyment of the people occupying these rooms. Contemporary families have different lifestyles and comfort needs. You could have a home office that needs extra conditioning during the day and none at night. Or you only use the upstairs or back bedrooms when guests visit. Whatever your needs, a zoning system can maintain each area of your house at the perfect temperature for you and each family member.

Air Engineers Service Experts Heating & Air Conditioning provides free estimates and a complimentary consultation on Zoning Systems, call 904-450-5672 today if you think a new Zoning System is what your family needs.

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904-450-5672 today if you think a new Zoning System is what your family needs.">
When should I install a Zoning System?

If you are replacing your Jacksonville area home air conditioner, furnace or heat pump, it is an excellent time to also install a new zoning system to solve hot and cold spots or special temperature preferences in the home. When your new comfort equipment is matched with a zoning system, you will gaincustomized temperature control in each zone.

Zoning is also something to consider for new homes since the system can be installed during construction. If you are investing in a new home, check with your builder about a zoning system. It could make the difference between just enjoying your new house and being truly comfortable in it.

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Are all HVAC air filters the same?

Lennox has been producing high quality heating and air conditioning systems for more than a century. Your Grandma and Grandpa probably had Lennox equipment in their home—and in some cases the system may even still be there!

If you have Lennox equipment maintaining your home comfort, you can count on Air Engineers Service Experts Heating & Air Conditioning in [[target location]] to deliver factory-authorized professional service and repair.

We are a licensed, highly qualified, nationally certified heating and air conditioning contractor, with the skills and know-how to keep your Lennox HVAC equipment purring away in top form. And with utility costs that are bottom dollar.

Call Air Engineers Service Experts in Jacksonville today at 904-450-5672 for a Precision Tune-Up. That’s what we call our routine maintenance service to help assure reliable, energy-efficient operation of your Lennox furnace or AC system.

Or, if your Lennox heating and cooling equipment should ever need repair, give us a call anytime, we’re always open for you.

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904-450-5672 for a Precision Tune-Up. That’s what we call our routine maintenance service to help assure reliable, energy-efficient operation of your Lennox furnace or AC system. Or, if your Lennox heating and cooling equipment should ever need repair, give us a call anytime, we’re always open for you.">
Can indoor air be hazardous to your health?

Yes, with a capital Y.E.S. Exposure to air pollutants can be up to 100 times higher indoors than outdoors. The American Lung Association estimates that most people spend 90 percent of their time indoors, making indoor air quality (IAQ) extremely important. Many common household items contribute to poor indoor air quality. Compounds found in carpeting, furniture, upholstery and drapery fabric constantly emit fumes. Other sources of pollutants can include cleaning agents, paints and personal care products. The tight construction of today's homes also contributes significantly to poor IAQ. Things like weather stripping and storm doors are designed to save on energy costs. However, they also prevent proper ventilation by keeping indoor air in and outdoor air out. The result can be a buildup of contaminants within the home.

Poor IAQ can be attributed to aggravating several health problems. Medical groups report that as many as half of all illnesses are caused or aggravated by indoor air pollution. Pollutants within the home can cause homeowners to suffer from flu-like symptoms such as headaches, nausea and respiratory irritation. As well, two existing health problems that can be helped by improving indoor air quality are allergies and asthma. By removing airborne dust particles, the amount of exposure the respiratory system has to them is reduced. Proper ventilation also plays an important role in improving indoor air quality, helping to reduce the concentration of pollutants inside the home.

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How can I detect carbon monoxide in my home?

The best method of detection is to use a carbon monoxide detector in your home. A carbon monoxide detector looks a bit like a smoke alarm. It monitors the air for carbon monoxide and emits an alarm if a specific level is detected. Ideally, you should have one detector adjacent to every living area, centrally located, or on each floor in your home. Carbon monoxide detectors are very effective when used in combination with preventive maintenance. Call 904-450-5672 for a complimentary consultation about purchasing a carbon monoxide detector.

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904-450-5672 for a complimentary consultation about purchasing a carbon monoxide detector.">
How can I eliminate indoor odors?

You may have tried to get rid of indoor odors by spraying air fresheners or lighting candles. Unfortunately, these tactics only mask the odors, they don't get rid of them. These remedies may in fact negatively affect indoor air quality from chemicals that cause allergic reactions or eye irritation for homeowners.

Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home's odor problem. One method to purify the air is using germicidal (UV) lights in your home, which helps kill odors and inhibit the growth of biological contaminants, sterilizing surfaces in the HVAC system. They also purify the air, preventing the growth of contaminants. The UV lights are installed to work with your home comfort system.

Sometimes poor ventilation can be attributed to unpleasant odors. Moisture condensation on walls windows and stagnate air are signs of poor ventilation. A qualified Air Engineers Service Experts technician can inspect your home comfort system to determine if this is indeed the problem. The technician can also inform you how to improve the ventilation system’s ability to properly circulate and ventilate indoor air.

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How do I choose the right humidifier?

The best way to choose the correct humidifier is by having a home health report performed by Air Engineers Service Experts. Every home is different, and every family is different. So, every humidification need is also different. There are some important factors to evaluate when purchasing a humidifier for your home, Air Engineers Service Experts can help you understand and consider these criteria.

Consider size. A humidifier's capacity, or the amount of moisture it can dispense in a given time, should match your particular household's needs. The capacity is measured as gallons per day of operation. One method that is used to determine the correct-sized humidifier for your home is by multiplying the total floor area in by the ceiling height. We can provide you with this information and additional information to help you figure out which type of humidifier will best suit you and your family’s comfort needs.

Consider cost. Consider not only the purchase price of the humidifier, but also operating and maintenance costs. Some brands consume more energy than others, so choosing a model that is right for your home and budget is extremely important.

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How do I know which indoor air quality product is right for me?

Every person and every home entails a different comfort need. The threshold of irritancy and triggers that affect people’s health and comfort combine to determine the proper solutions. High threshold levels may require simple solutions like a better air filter. Low threshold levels may require an air purification system for the reduction of triggers and irritants. With a Home Health Report Card, Air Engineers Service Experts can help you decide which indoor air improvement products are right for you.

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How healthy is my indoor air?

According to studies conducted by the U.S. Environmental Protection Agency, exposure to air pollutants indoors can be 100 times higher than outdoors. Frequent dusting and vacuuming can help reduce the amount of dust and dust mites present in your home. However, not all airborne particles can be eliminated. Filtration devices can help eliminate particles that are too small to be captured by vacuum cleaning. Some filtration devices include UV light units, air filters, energy recovery ventilators (ERVs), heat recovery ventilators (HRVs) and electronic air cleaners. A Home Health Report Card from Air Engineers Service Experts will provide the information about which indoor air improvement products are right for you. To receive a Home Health Report Card and personal air quality consultation Air Engineers Service Experts at 904-450-5672.

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904-450-5672.">
How much water does a humidifier use?

Depending on the model you choose and the size of your indoor area, a humidifier may use from 1.5 to 12 gallons per day when the furnace is operating. The amount that will be used is enough to raise the humidity to the proper level, but not enough to notice a difference on your water bill.

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