How to Fix Your Nest Thermostat When it Won’t Respond

If your home has the Nest Thermostat you have probably read about the recent outages and may be living in fear of being left without heat in the dead of winter. 

But fear no more! 

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For additional information, go to Nest Support page. For a more basic summary, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to resolve the glitch and get it up and running again. 

Signs of this issue include the following: 

  • The thermostat not working in the Nest application and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to turn off 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if Nest Support says don’t do it, DO NOT DO IT.) 

After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB cable. If the unit has turned on while charging, turn it off and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to finish charging. After another 60 minutes of charging, unhook the Nest Thermostat and reattach it to its base. 

You should be good to go at this point, but  if you’ve had enough and want to switch your thermostat, you can view our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please feel free to call us at 866-397-3787 or schedule an appointment online. 

And if encounter another issue, such as a warning from Nest that your furnace is shutting down, then your thermostat is likely working as intended. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your hvac.  

Additionally, do not let this matter worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.