When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioner repair company on the web. While you’re there, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair company. Learn which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the potential to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Ask if your street address is included in the company’s service area. If not, determine if they’re willing to come to you for an added charge. Thoroughly weigh your local options before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inconvenient times. Choosing a company that offers emergency services is essential if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to quality and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company's crews are making the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of delivering quality service very likely has the experience it needs to handle complicated problems. Find out how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need addressed. This type of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any company. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting several quotes helps you find a company that offers competitive and reasonable prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most reputable companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and give warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be challenging. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Jacksonville.