Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to get from one point to another and her home was not wheelchair friendly, mostly because of the size of the equipment. When Jimmy learned about the problem, he considered remodeling the Tracy family’s house to make it completely wheel-chair accessible. But because of the age of the home, the task was going to be a bigger job than he initially planned. Finding his way around the obstacles, Jimmy opted to try transforming the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and dining area.

Thrilled to have a working plan, Jimmy began calling local home service groups, including plumbers, electricians, and building supply companies and they all said they would be honored to help and donate services and supplies. He contacted Service Experts of Raleigh for the heating and cooling piece of Kyla’s new living area. Two of Service Experts team members went to Kyla’s home to find out more about the project and were blown away by how intelligent and kind Kyla was and they decided they had to contribute.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and cooling equipment for his daughter’s new apartment, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to present Kyla’s family an invoice printed with the following:

“We’re more than honored to present you with a full heating and cooling system at not cost as long as we can all get a hug.”

The employees at Service Experts of Raleigh were overwhelmed to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. The Tracy family is working to purchase a wheel-chair accessible automobile to better transport their family. To learn more or to contribute to the Tracy’s van, please go to their GoFundMe account.

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