What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Sunbeam Service Experts, you will handle the trip charge and a diagnostic fee individually. A number of companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with greater value by separating them. 

What Is a Trip Charge? 

A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Often called a service call fee, this charge is the base rate for delivering our technicians, equipment and expertise to your door. If you would like to eliminate trip charges in the future, you can consider joining one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services needed to locate the source of a problem. In plumbing, this could be comprised of scoping. During HVAC repairs, it might involve examining the inside of the cabinet. If you prefer to use Sunbeam Service Experts for any repairs, the diagnostic fee will be rolled into the repair costs. However, you are charged for the diagnostic services alone if you don’t. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to evaluating the issue and figuring out a plan for repairs. If you’re paying for repairs, you shouldn’t notice the diagnostic fee because it’s rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Some other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we opt for two individual fees. This allows us to price our services in the fairest possible manner.