"Friendly and efficient service call."
"prompt diagnosis and repair turn around time shortly after hurricane IRMA. although I am disappointed that I was billed even though I have had a service contract on the 6..."
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"Professionalism, and ability to correct the problem."
"The Technician was efficient, experienced, helpful and fast."
"Top notch, knowledgeable, clean, personable technician. "
"Need confirmation that defect is covered for parts and labor. Not happy about my ceiling again being damaged because of the same problem which occured less than a year ag..."
"Seemed thorough. Professional. Gave me a good report!"
"Jose worked on all three of my houses yesterday. He was professional at all times, got all the systems working at peak efficiency and was able to improve my largest syste..."
"all involved with purchase and installation of new unit were very professional
great team work
"Always professional and does a thorough job. Thank you"
"Prompt, courteous response to our call. "
"Excellent service, and Josh was very helpful."
"service provider was courteous, addressed concerns we had , and was thorough
"Jesse was very thorough and explained everything "
"The technician was knowledgeable and thorough. He seemed to know what he was doing. He was friendly and helpful"
"Seemed organized and thorough."
"The Tech did an extra amount of work cleaning my outdoor unit, looks like new!"
"Multiple visits to finally get it fixed."
"Tech (Brian) was polite and professional. Patiently answered all my questions without hesitation. Offered suggestions for additional service/products without being "hea..."
"Arrived within the time frame and went right to business."
"Intermittent problem. Service rep stayed with it trying different things to cause problem to reoccur. Was successful in both reproducing and fixing it. Above and beyond e..."
"The technician seemed knowledgeable, was personable and was thorough."
"Fast response being a Sunday to boot. Tech#261 is an asset to your company.
Thank- You # 261 for fixing our problem. Pricing was a little steep for a long time customer ..."
"The technician was professional and polite. I had confidence in his work."
"Very professional people, they explain what their doing every step of the maintenance process..."
"The technician was very informative and went right to the problem."
"Fadt professional service."
"The technicians were professional and appeared to work effectively. Honestly, don't know how well they did the work, AC seems to work fine, but extremely disappointed th..."
"I had a prior service call the week before that was very thorough so there was not much left for the technician to do."
"I am pleased with the professional and courteous manner of the technicians who service my air conditioner. The work is first rate and I have never experienced an over pr..."
"The technician was knowledgeable, courteous and he explained what he did and how I could help keep the drain line from clogging."
"Roger was fabulous and worked hard to stop the leak. He provided information along the way and guidance moving forward. "
"Technician was couteous and thorough"
"Had to pay $74 for broken capacitor despite having extended labor and parts warranty, in addition to maintenance plus plan. Also the capacitor had been replaced the prio..."
"Knew the problem immediately and resolved the problem"
"Steven 293 was very professional. He was very knowledgeable and knew what he was doing and how to do it. He took the time to explain the situation and options available. ..."
"The technician was pleasant, profesional and discussed everything with us."
"Kindness, respectfulness and professionalism "
"The text Stephen who was at my house was fantastic explained everything in great detail and was very professional and I can say that about all the texts that have ever se..."
"Mr. 318 is a great technician, I believe he has provided the best service I have gotten from AE."
"The tech was very willing to answer my questions and explained what he was doing. He wore paper booties when he entered the house, and I appreciated that touch."
"Technician detected the problem in a short amount of time and explained what was going on with the system and in the event this particular problem occurs again, owner is ..."
"Because I was satisfied."
"quality, punctual, polite"
"The technician was every bit a professional, thorough, efficient, and polite."
"Too much time on sales pitch"
"Tech was very knowledgeable and on time."
"Having a thermostat problem after the service."
"He was timely, efficient, likable."
"The tech did not solve my problem he advise he would notify his mgr who had more experience. NO ONE has advise that the plan on taking care of my issue.
I understand p..."
"Technician arrived on time and was very professional."
"Both technicians were extremely professional."
"Excellent technician, efficient, thorough, polite and never leave a mess."
"efficient and friendly service"
"very thorough & courteous. He asked the office to
send someone smaller than him & at 8:00 am to
check the dampers in the attic, and we have not
heard from anyone yet."
"Very professional service technicians. "
"Very knowledgeable and polite."
"The technician was very knowledgeable and went straight to the problem. "
"Terry was very comprehensive in evaluating problem areas and resolved issue."
"I have always been satisfied with your service. However do not sent this technician to my home again. He was very negative about the new equipment (Lenox), which I beli..."
"technician was on time, courteous, explained what he was doing."
"The tech resolved the issue quickly"
"Technician was on time and did a excellent job of discussing the service."
"Technician was knowledgeable and friendly, they waived the service fee, and did not charge an arm and a leg for a weekend call."
"jessi did a great job with my maintenance service"
"Technician was on time and thorough. indicated a potential problem and said he would come back to take another look at the issue."
"Came and repaired in a professional and knowledgeable manner. "
"The tech, Anthony #54, by himself, removed and installed the new system, did a professional job, was very efficient, double checked his work, was very clean, answered all..."
"Very courteous and very professional. Brought a potential problem to me that he corrected immediately."
"Tech, quickly identified the problem and repaired it. He also explained how long it would take for the house to cool down. and he answered all of my questions."
"Brian was very professional and resolved the issue quickly"
"The tech was very polite and I am very satisfied with the job he performed, he also answered any question I asked him."
"Technician cleared the problem"
"Our serviceman was the best!"
"We love Dennis ... he always does a very professional, thorough job and explains everything to us."
"The service Tech was outstanding. He displayed his knowledge as will as his passion for customer service. I would want this gentleman to service my unit on every call. "
"Bill does a great job and is focused on customer satisfaction "
"He explained everything he was doing and was very quick and efficient"
"Technician answered my questions and serviced unit professionally."
"Very nice, very knowledgeable about the system "
"Very knowledgeable technician. Air Engineers did a good job in hiring such a person who represents the Company in a positive manner."
"The technician was very pleasant and professional."
"Technician was a on time and very good at his work."
"The gentleman made a valiant effort at locating a suspected leak in the coolant. He thoroughly monitored the system under the initial decompressed load and again after h..."
"Prompt and courteous service techs "
"One unit had dead batteries in the thermostat and was not addressed."
"Steven arrived on time and completed the preventive maintenance in a timely fashion. He is very knowledgeable about the systems we have and was able to answer a number o..."
"The tech had to do a lot of diagnostics since the loose wire problem caused some elusive symptoms. He did not quit until he found the problem and fixed it. Very good wo..."
"He was more interested in selling than explaining."
"The Tech very knowledgeable and actually showed up early. "
"The tech took time to ensure there was no outside air leaking into the units and even added tape to ensure a good seal. He was very detailed and explained everything he ..."
"Technician on time. Very polite and professional."
"He was very informative and knows exactly what he was doing."
"Very complete and professional service"
"Great service very detailed."
"Jesse Farmer was very polite. While talking he was constantly working. He answered all of my questions. He praised his company. After I told him I may replace my present ..."
"Brian (#315) showed up on time and was polite and professional. He explained very clearly any items regarding our AC units that needed to be addressed or discussed. In ..."
"The tech was polite and professional. He worked quickly and asked if we had any questions. Also he called ahead and was here when he said he would be."
"The problems were corrected and in both cases it turned out to be a capacitor.
Very good investigating by your Service Personnel.
"he is new and still learning"
"No filters included in the platinum service plan????"
"Technician was great and the only comment for the overall experience was my window was from 2-4 and had to call around 4:05 or so to find out status. He showed up just a..."
"Air engineers is consistently professional"
"Steven was professional, courteous, and informative. He answered all of our questions and was knowledgeable. We will continue to ask for him to service our equipment."
"Thomas is very nice and explained in detail what he had to do."
"Dennis is my favorite technician and very knowledgeable."
"Thomas was impeccable in troubleshooting and explanation.An excellent employee"
"The only reason I gave this high a rating was the knowledge and efficiency of the technician."
"Josh was on time ( actually early) , efficient anf knowledgeable"
"Technician was polite, knew exactly what to do, and did it quickly. "
"The repair was done on time and done right."
"We called at 6:45pm because warm air was coming out of our Ac. The technition called us with in 30 minutes to give us an idea when he was coming."
"Technician arrived on time and performed service in an efficient, friendly manner."
"Terry was very thorough"
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
This Technician is always very knowledgeable and shares with me exact information to help me understand cause and nature of problem and necessary steps to correct and r..."
"Technician was knowledgeable...taking the time to go over the pluses and minuses of the units. He also was kind, personable,respectful as we as quality
"Didn't get any good news. Also wondered how a unit could have changed so much in 6 mos. also first time in ten yrs someone ssidnunitnindtalled imcorrectly."
"My system is working great."
"This was an emergency call; A/C system went down; wife is handicapped. It was urgent that we get service; and you provided that in an excellent manner."
"Efficient and responsive. Provided necessary information in timely manner."
"Terry was knowledgeable tech. Wayne Furr explained everything, very informative and answered all question. Fikret and Carlos (Installers) were prompt, courteous, knowled..."
"Josh was courteous and professionl. He was very knowledgeable. "
"Brian was wonderful. New to the house but was thorough and advised on preventative treatments. "
"The onsite work by the service technician was good. He diagnosed the problem as a faulty thermostat and said that I would be called the next day about its replacement. Ho..."
"Satisfied with the working conditions of unit. "
"There was nothing specific to be happy or disheartened. I dislike the fact that whenever your technicians visit, they will say something not working properly. This starte..."
"The technician came the same day I called and it was on the weekend. He was polite, helpful and fixed the problem without trying to over charge me."
"Quick, friendly, efficient"
"Service within the window given, done in a professional and competent maner."
"Tech. was very friendly and professional and explained what he was doing."
"Was very thorough. Did an excellent job"
"Gave clear understanding of problem "
"I appreciated the courtesy calls letting me know the technician was on the way to our home (we have tenants in our home) and the follow-up call after the visit to tell me..."
"Jose was a great listener; heard what we had to say about our HVAC system overflowing, and not auto shutting down, and wetting the adjacent rom closet carpet. They syste..."
"Gary came out at 10:30 pm on 7/14/17 to bring our A/C back on line.
We had just had our semi-annual maintenance service on 6/22/17 by Terry and his young assistant. A..."
"Josh was on time, very professional and took the time to answer all my questions and showed me how to maintain my unit between service calls. "
"Roger made me feel a little rushed in making a decision on repairs stating, "it is getting a little late." Also, i did not receive a military discount after mentioning we..."
"he was determined to unclug my unit and make sure everything was running correctly."
"Tech Thomas is professional, polite and thorough. I always make sure to request him."
"Very professional, friendly and courteous "
"Great service and knowledgeable technicians"
"The tech Bill Applewhite provided top notch and professional service. He showed concern for my needs, answered all my questions and when he did not no the answered he get..."
"Most thorough check I've had done since becoming a customer in 2004. We are moving out of the area and have recommended that the new owners continue your service."
"Our service expert was helpful, knowledgeable, and courteous."
"Technician was prompt, professional and courteous."
"Technician was great. He fixed the problem quickly."
"Prompt arrival. Thorough work and very helpful"
"Outstanding knowledge and professionalism by service tech"
"Service excellent ... Lennox equipment questionable"
"Service was prompt and technician was knowledgeable "
"Received excellent service from the technician, Thomas. He was polite, professional, knowledgeable and provided quality and honest assessment to resolve the problem. I wi..."
"Professional, neat and informative..no pressure"
"Bill was professional and seemingly thorough."
"Victor was the reason I rated the service 10. He has worked with us for years. He is a good man. "
"Was knowledgeable. Sought and answered my questions. Very respectful."
"He did a thorough job servicing the entire unit."
"This gentleman performed the most thorough inspection of my system that any of your techs have ever done."
"The sales rep was wonderful. He had tremendous knowledge about AC units. He answered all my questions, broke down different options to fix the system."
"Bill is very nice, knowledgeable, and explains things in good detail."
"Every 2 years or so, I'll get a knowledgeable, thorough, and personable engineers to service my A/C. Steven #293 has arrived! He is very professional and knows his job ve..."
"The technician new his stuff. He did a very through job and left us with a detailed description of what each air unit needed."
"There were a few problems at first. Peter handled it and I was satisfied.
THEN, the rains came!! But finally service was performed and all is well.
"Arrived on time. Technician explained the problem. Made sure it was working before he left."
"The technicians were very knowledgeable and very polite."
"Very pleasant and did a complete job, I think."
"the problem was explained to me in detail. The technician ordered part immediately before leaving."
"Very professional, even in the pouring rain."
"Very complete check up. The senior tech was training a new employee and he had him check EVERYTHING."
"Gary was an exceptional technician. He provided exemplary and honest service.
I commend him for his expertise, knowledge and professionalism. He made sure that he provi..."
"The gentleman was friendly knowledgeable and thought more of my ability to meet the needs of what I wanted"
"Technician on time, efficient, clean and friendly. Explained in detail work performed. "
"The technician was very professional and did a good job."
"It took three attempts before the technician was able to get here in the allotted time frame. I had to cancel twice because I had other commitments and couldn't wait any ..."
"Very thorough,professional, and courteous."
"excellent service as usual."
"Easy process from begining to final installation."
"He had concise but complete answers for all questions I had and explained the testing he did of the system. He cleaned the electronic air cleaner and showed me how to re..."
"The service for lat 20 yrs has been this way "
"Prompt service and a genuine concern for the family renting from us going thru the ordeal of compressor failing "
"Technician was prompt and professional"
"The tech, when he finally got there, quickly assessed the problem and got the air working again."
"Jesse and trainee were very courteous and went into detailed explanation as to the systems functions and potential issues."
"Very polite answering questions. very respectful
Looked into the problem and solved it quickly."
"Thomas was very honest and knowledgeable regarding all aspects of the service he performed. He took time to explain me the readings and numbers difference during the proc..."
"Professional, knowledgeable, good clean-up and removal of old parts. Instruction on how to use the new thermostat. Follow up in home after new install. "
"Professional and competent"
"Roger was very personable. Good service"
"He did the complete job required."
"The technician was on time, did a great job and was very professional"
"chris explained about everything that needed replaced & why. spent enough time and explained all the steps on what should be done. i didn't feel rushed or pressured!!"
"He was on time, he was very nice, and he was not sure about checking the filter and he came back to be sure in stead of just blowing it off."
"On time, excellent and professional service by Denis, the tech"
"Work not completed or resolved on refrigerant leak. Come back and find the leak. Poor communication and coordination "
"great oncethe oart was ordered"
"He did everything right. He was on time, polite, explained everything, fixed machine on same visit. "
"Thomas was polite, called before coming, answered my questions."
"The senior tech had a training tech with him and did a very point by point inspection as training."
"The problem was analysed and corrected efectively."
"Technician came when promised and worked in the darkness by flashlight."
"Efficient, can explain what was wrong or not working and why; knew his job"
"THOMAS IS AN OUTASTANDING CUSTOMER SERVICE TECNICIAN.
ANSWERED ALL MY WIFE'S CONCERNS PROFESSIONALLY"
"Arrived on time. Did his work on time."
"On time courteous efficient service."
"Tech was very knowledgeable and professional "
"he was very thorough and explained everything to me. "
"They were very professional, from the people I spoke with on the phone, to the diagnostic person to the actual repairman. They saw me in a timely fashion and fixed the p..."
"Steven, the technician was very thorough and helpful"
"Professional employee. Work completed in a timely manner."
"Dennis was on time (appt 1200-200) he arrived at 1:20. He started to work immediately was very courteous and kept me up date as he progressed. After he left he came ba..."
"tech was on time and took time to go over unit and explain what he was doing and what he found"
"Thomas was really good to work with. Professional and considerate."
"Not sure if A.C. cover was put back correctly. The screws are all lin3d up but I see the blue light from the inside showing through which I have not seen prior to the vi..."
"On time and very professional "
"Have always been very pleased with the service provided for the past 13 years."
"Everything was expertly done with a friendly attitude."
"Very friendly, thorough and work was competently completed in a reasonable amount of time."
"AC went out on Friday night and the part was not ordered until Monday as Lenox was closed. OK but when I called on Monday to check on the status was told maybe on truck T..."
"Tech communicated well, looking at me speaking in complete sentences that he was knowledgable of AC systems. This instilled confidence that the work would be accomplished..."
"tech found the problem right away, did not try to push anything on me, he was easy to talk and showed me the part that had gone bad--he was great"
"Technician went over and beyond on explaining how to help maintain my system. "
"Very informative and polite"
"Steven #293 Was the most thorough tech. I have had to date. He found a couple potential problems and corrected. Went through the house checking all rooms and registers. ..."
"Courteous, efficient, knowledgeable & took time to explain things well."
"Technician took the time to completely clear my drain line."
"Excellent service rep. Fast, professional, GREAT personality!!!"
"Very courteous though didn't plan on cleaning out bottom of air handling unit I had to ask him to do it."
"Polite, neat, knowledgable."
"Prompt and good s evrvice10"
"very thorough and mentioned a/c tips to use"
"Took a lot if time cleaning my AC. Jose was very thorough and gave me feedback about my present 16 yr old Lennox unit. Thought Jose was very honest and most helpful."
"We were told we would be called to schedule the repair when the original techs couldn't. 10 days later we made the call. receipt gave a total and some parts but was not ..."
"we always receive the BEST service "
"very thorough...told us exactly what the problem was and how it should be repaired/replaced."
"Good, thorough check-up"
"Bill Applewhite did a exceptional good job in detailing and showing us the problem and means to correct. Then when decision was made he accomplished the task. Not only ..."
"Technicians are very knowledgeable and courteous. They know what they are doing and I trust Air Engineers."
"young man was very nice, neat and pleasant. worked very quickly and explained the issue. "
"Reliable quality service. Technicians and office staff are courteous, knowledgeable and effective. Bill Applegate, my tech is the best. "
"Joey, the Technician, was pleasant and professional. He answered all my questions and most importantly, worked non-stop. He said (more than once) "I like to do the job ri..."
"My old unit unit failed on Saturday evening I called on a Sat evening and Bill your tech responded and after testing explained the problem. After my wife and I discussed..."
"Roger did everything in his power to make the system work correctly."
" Very courteous, knowledgeable, and efficient. Explained findings."
"always room for improvement"
"Apr 19, 2017--Water was leaking from somewhere in the air handler. I called Air Engineers about 4:30 pm and spoke with Mark. He was very pleasant and assured me a technic..."
"Air Engineers has been a reliable organization for the past 20 years we have been in Florida from both a sales and service perspective. Efficient service, friendly people..."
"Very professional and awesome demeanor "
"service man just did his job"
"Very nice job and thorough. Both gentlemen (someone in training) were extremely polite and seemed to know what they were doing."
"Technician very young went very quickly through maintenance. All he did was check pressures not sure if it's worth price for maintenance contract. I would think cleaning ..."
"He noted loose wires and fixed them as well as an air vent that was pointing straight down."
"The AC is working fine now."
"Jose, was on time and did a through maintenance check-up...very pleasant technician."
"Service has been exceptional for over 20 yrs"
"Excellent service and gave me filter advice"
"Technician contacted in a timely fashion, repaired the problem on one call and was courteous and knowlegeable"
"he was very nice and did it all"
"Tech was very knowledgeable and explained every reason and detail"
"on time, service completed."
"On time courteous and seemingly thorough"
"The technicians are always polite and considerate. "
"THE TECH WALKED MYSELF AND THE WIFE THROUGH EVERYTHING HE WAS DOING AND EXPLAINED EVERYTHING "
"I am submitting this for the second time. I made a mistake on the previous review by checking N/A on several questions. I am sorry. Wayne is excellent in every aspect."
"Tech was on time, went straight to work and helped with a problem I had with the electronic air filter"
"explains, expresses and educates"
"He is great. Takes his job seriously"
"Technician Came. Did the job. Left. Efficient. "
"Very knowledgeable, professional, and helpful."
"Steven provided very good service and made me aware of an electrical issue that I was able to have fixed while he was still at our residence."
"Steven thoroughly checked our system. He made one minor adjustment and all is well."
"Very satisfied with the tech. However, appointment was between 12 & 2pm and called at approx. 1:30 to see what time the tech. would be arriving since I had not heard any..."
"Crystal was here within the scheduled time frame, was very personable and professional and knowledgeable."
"Denis is always on time & always has a smile on his face. He goes right to work & always asks if I have any questions at the end. Denis is a great guy & I enjoy his profe..."
"She worked very efficiently and thoroughly, and she was very friendly while she did it."
"Jose is very thorough & professional."
"ladder had some kind of sticky stuff that stayed on floors/carpet."
"Crystal was very professional, courteous & new how to answer each of my questions. We have been with you guys for 29 years now & you always treat us right, Thank You."
"Steven is the type of representative I would want meeting the public. Could relate to the customer in a very professional manner. Explained technical information a lay pe..."
"Jesse was very helpful and informative took the time to explain what he was doing and why."
"Appointment window was 10am-12pm, tech arrived after 2pm!"