Air Engineers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,826 Reviews
george D.
jacksonville, florida
"I dont know what technician is 70. The technician, Thomas that did the fall service did not correctly put the system back in normal operation. Less than 4 hours later I received notification from my tenant that the home AC was not working. I called the office and they sent another technician, Bill to correct the issue. I got a text from the tenant and Bill less than a hour later that the system was up and operating."
john M.
neptune beach, florida
"Representative was prominent and efficient"
sid A.
green cove springs, florida
jeremiah L.
jacksonville, florida
"Technician was very capable and cordial. The dissatisfaction is the after hours dispatch person scheduled me for an early morning appointment for Sunday morning, but I called Sunday evening. Thus, no one showed Monday morning. Fortunately, when I called by ten o'clock a technician showed after lunch."
stephen K.
ponte vedra, florida
"I had a problem with my system not running, called the office they gave me a appointment for later that day, Roger came later that day between the given time frame found the problem within 15 minutes. Showed me what the problem was. did what he had to do and was gone in a flash. System is running good and everything went perfect."
michael F.
jacksonville, florida
william M.
jacksonville, florida
"Your expert was very courteous and professional"
jean E.
jacksonville, florida
"The tech came and went and I had no idea what he did."
james M.
jacksonville, florida
"Excellent customer service."
e.a. S.
jacksonville, florida
"Jose is great!"
bruce K.
jacksonville, florida
"ontime, cheerful and complete"
susan D.
jacksonville, florida
"Technician polite, efficient, professional."
richard R.
jacksonville beach, florida
"very friendly & checked everything i requested!!"
roger P.
atlantic beach, florida
"Not sure why we have to have a supervisor also come to the house during service. Obviously his job is to sell more services but I find it a distraction"
bill T.
jacksonville, florida
cecilia B.
jacksonville, florida
"Jose came out after 9:30pm on a Saturday.. he repaired the problem and told me what happened and how he fixed it. He is very knowledgeable and shares that knowledge. Im very appreciative!"
philip laurent L.
jacksonville, florida
"Super nice man. Seemed trustworthy."
suzanne S.
jacksonville, florida
"Bill Applewhite is the BEST tech we have worked with. He is courteous, prompt and keeps us informed every step of the way. Great Job!"
john R.
ponte vedra bch, florida
dennis O.
fernandina, florida
jean stratford S.
jacksonville, florida
"knowable, professional. polite, worn a mask,covered shoes, which I really appreciated."
michael M.
fleming island, florida
"Great Service, very honest."
brendatoner B.
jacksonville, florida
"I am still waiting on a quote from Wally."
harold S.
jacksonville, florida
"The guys were very courteous. I think we will be getting the new advantage plan."
vivian P.
jacksonville, florida
carolyn O.
jacksonville, florida
sherilyn U.
jacksonville, florida
kathy B.
orange park, florida
"On time, efficient and professional"
howie L.
jacksonville, florida
"They came did the job and left."
jannette L.
jacksonville, florida
"Technicians provided the cause of the issue and the solution. Very informative & will be helpful going forward."
kathy H.
jacksonville, florida
troy D.
jacksonville, florida
pat P.
jacksonville, florida
james A.
jacksonville, florida
"the technician was there in a matter of minutes and was done in a few minutes"
jeff W.
jacksonville, florida
"Thomas was great in answering all questions and resolving the issue."
frank S.
st. augustine, florida
"The service technician was very thorough in performing the maintenance to the system."
wanda M.
green cove springs, florida
"Very professional"
michael B.
orange park, florida
"Very pleasant tech. He did his job and made sure we had everything in top shape."
levi M.
jacksonville, florida
"Good price and quick install. Did not return as scheduled for post install inspection. I had to call the office four times to pay for services."
janice W.
jacksonville, florida
diana G.
jacksonville, florida
"The tech was good and found the Possible problem BUT Issue has yet to be fixed."
richard davis D.
st augustine, florida
"always professional"
bud S.
ponte vedra beach, florida
howard P.
orange park, florida
"Nico was very thorough and explained condition of our system very clearly."
gary A.
jacksonville, florida
"Terry was thorough and patient while diagnosing the problem with the LG mini which many are not familiar with."
harry M.
jacksonville, florida
"Unable to resolve problem immediately due to needing a part"
ms. randle R.
ponte vedra, florida
bill K.
ponte vedra beach, florida
"Your service people"
helen M.
middleburg, florida
james H.
yulee, florida
gloria Y.
middleburg, florida
"They fixed the problem"
barbara L.
fleming island, florida
"Professional, knowledgeable, efficient"
joyce J.
jacksonville, florida
"Called, tested equipment, advised of how well equipment is working! Had to reschedule due to 1st appmt did not make it w/in window of scheduled time."
me'shon A.
jacksonville, florida
kathleen S.
orange park, florida
"Great job as always"
grant S.
jacksonville, florida
"So professional and answered all our questions"
c davis D.
st augustine, florida
"always profeesional"
mr. mitchell M.
jacksonville, florida
"All expectations were met"
robin M.
jacksonville, florida
"Kim called when she was on her way, she was actually early which was amazing in itself, very polite, went straight to work. Gave recommendations after maintenance. Fantastic job"
navil M.
jacksonville, florida
"My Aircondition was working very well and they came to do regular maintenance last Friday and after they left I had no cold air at all. I called many many times and nothing has been done for the last 6 days. I did not get a phone call or anything"
john F.
jacksonville, florida
"The technician told me there is a leak in my system which I thought was resolved just over a year ago. It seems the previous techs had me spend money for an evaporator coil and blower that were not the problem. Additionally, the servicing tech for this maintenance said ice was forming on the condenser coils. Again, I replaced the evaporator coils in JULY 2019 only to be told there is still a leak in the system."
robert H.
ponte vedra bch, florida
"sales person very professional but your price was at least 50% higher than same MFG"
raymond A.
st augustine, florida
shawn W.
jacksonville, florida
"Kim is a fantastic tech. No nonsense, straightforward, get the job done kind of person."
tracy C.
jacksonville, florida
"Roger is a 10 rating. Elaine is the office is a 10 rating. The other ladies that messed up the scheduled dates is a rating of 2. What a disaster that was though Elaine and Roger did great as always!"
robin L.
jacksonville beach, florida
"My AC wasnt working . I called in the morning and Riger came that same afternoon to fix it."
raymond V.
green cove springs, florida
"The technician tested the heat pump systems and replaced failing condencers. He worked competently and was courteous."
mary C.
fleming island, florida
julie B.
jacksonville, florida
curtis J.
jacksonville, florida
"Courteous, professional technicians. They were detail oriented in their work. Explained what they did and the outcome results. The service is a bit pricey, but understandable during these Covid times, albeit the brunt of it falls on the customer. I still have to figure out how to pay off the new HVAC (bill due next month). I'm not a fan of the lease program. It's just a very expensive loan and is marketed as something else. Another way of putting the brunt on the customer."
mr. shuke S.
jacksonville, florida
ellen L.
jacksonville, florida
"Staff punctual, friendly, knowledgeable"
william B.
fleming island, florida
mr capps C.
jacksonville, florida
"I was satisfy of what the tech did and explanation."
sally foerster F.
jacksonville, florida
"Thomas did everything in his power to put part in and out with doing it by cutting and soddering."
dan H.
fleming island, florida
rosa M.
jacksonville, florida
"Followed guidelines of co."
dr mandell S.
jacksonville, florida
"I was given a window of 10:00am - noon. The technician did not arrive until 12:45pm. I believe this was due to a problem with the office. The technician did call before he came to let me know of his time of arrival."
james G.
middleburg, florida
"Tech was awesome."
victor H.
jacksonville beach, florida
"He was friendly, on time, and fixed the problem for a reasonable price."
larry w J.
jacksonville, florida
"I liked the way the gentleman explained my options and he did a good job."
norman L.
jacksonville, florida
donald D.
jacksonville, florida
"Great response and service by the technician."
thomas mackin M.
orange park, florida
"Timely and on a holiday"
mr bacalis B.
jacksonville, florida
lance R.
jacksonville, florida
"Terry was able to address all the service issues while maintaining a helpful and healthy orientation to safety regarding COVID issues. My wife is immuno-compromised and I must take extra steps to insure that she is not infected."
shirley M.
ponte vedra bch, florida
"Tireless worker and worked efficiently in very hot weather"
richard O.
fernadina bch, florida
"Technician was very informative"
michael T.
jacksonville, florida
mike C.
jacksonville, florida
"Only because your tech, Roger, was able to diagnose a problem that four other AE employees could not solve. (bad damper). This process cost me a lot of time and AE five service calls. Roger deserves some special recognition!"
emma W.
fruit cove, florida
"The AC techs did a awesome job explaining the AC unit and how it works and how program my new thomstat"
lori L.
fleming island, florida
"Your techs were not only thorough and worked very hard to solve the problem, they were excellent communicators. Unfortunately, I now know some of it was lip service as no one has followed up as promised. I was led to believe that while they corrected the problem, there were future needs. I was promised your company would reach out to me regarding that work and the costs associated with it. Furthermore, I expressed an interest in enrolling in a maintenance service contract with your company and was told I would definitely hear from someone the next day. I have not heard a word and am disappointed in your companys service beyond the initial call, especially when I was looking to further employ you."
laura A.
ponte vedra, florida
"He didn't provide much information about how the problem could be solved with the damper."
mr avent A.
orange park, florida
justin H.
jacksonville, florida
"The tech wasn't bad. BUT we were mislead. We were informed due to being a military family there would be no charges that day. I still don't understand the fee that was charged to us. I made sure to ask the rep on the phone we were told the membership was 5$ but again because we were military it would be no fee for the membership and for them to look at the issue. Which btw the tech was unable to identify because there was no power hitting our A/C unit. Not his fault but yeah definitely wasn't expecting a fee especially after not even knowing what was going on with our A/C"
barry H.
fernandina bch, florida
"Little help"
carol J.
jacksonville, florida
"Professional and knowledgeable"
david M.
jacksonville, florida
"None"
sandra K.
jacksonville, florida
gloria Y.
middleburg, florida
stephen B.
atlantic beach, florida
"The exterior unit is loud and struggling during start-up and shut-down..."
michael B.
jacksonville, florida
"Gave detailed information about service performed and options for future work."
rosemary A.
fleming island, florida
"Called prior to coming. Very polite"
dave H.
jacksonville, florida
"Both guys were very nice and replaced my filter and fixed something before my air conditioner died. Both guys very professional."
robert E.
jacksonville, florida
"He was on, time, courteous and he got the job completed."
jose V.
jacksonville, florida
"Jose was very professional and explain everything very clearly."
margret H.
jacksonville, florida
"The time fram from when called to the time á blower motor was replaced was 24 hours!"
frank M.
jacksonville, florida
"Great service"
raul T.
jacksonville, florida
"It took four phone calls to end up cancelling the appointment, as the last person I talked to (who had no background regarding previous conversations) felt he couldn't help."
jeannie W.
green cove springs, florida
shirley B.
ponte vedra beach, florida
"he fixed my problem"
barry H.
fernandina bch, florida
"Had no AC last night- a few days after service visit. No follow up on mention that a damper may need replacement. No filter or filter holder brought as requested."
ralph O.
st. augustine, florida
"Gary always listens to my concerns and from what I tell him, he seems to intuitively know what the issue is, and corrects it. My air conditioner is now working perfectly."
alice K.
ponte vedra, florida
"Terry was wonderful by asking questions while he was trouble shooting and through the answers I gave he was able to quickly discover the issue."
robert O.
atlantic beach, florida
"Tech came on time (actually early) and solved a vague problem"
ray B.
orange park, florida
"The installation crew did an excellent job. Work hard and did an excellent job explaining and answering my questions. Allen did a great job on follow thru."
tim H.
fleming island, florida
"A salesman showed up with the technician and tried to sell me everything from a new AC, an ownership plan, insulation and duct cleaning. I didn't even get to talk to the technician after he finished and as of today, I haven't received my invoice/status of my system."
ethel P.
ponte vedra, florida
"The technician was a complete and total liar ?? and I want my $375 back. He put 2 pounds of Freon in only for it to leak out two days later. He told me that I needed a total of about $1,450 just to find and maybe repair one leak and maybe a little while later find another leak blah blah blah. He hooks me up with the sales man who said I could get a new unit for only $145 a month and never pay anything other than that. Im thinking wow that could be great!! BUT, he didnt tell me for how long and of course I had to ask.10 YEARS!!! Are you kidding? What a JOKE! So stupid consumer me said hmmmm let me do the math and see how much this $10,000 unit will cost hmmmm $145 x 120 months = $17,400. You guys should all be disgusted with yourselves because we are disgusted with your actions. NOW, the best part a reputable person came out and said it is leaking right here and ANYBODY that looked at it would know what the issue is! All total $525 YOU and YOUR reps will NEVER set foot on my property again. I need to talk with the owner before I go to the news with this insanity. PLEASE call me 716-861-5503"
wallace M.
jacksonville, florida
"Good handling of a tough problem on a Saturday. Fan motor has to come from Atlanta and can't even be ordered until Monday."
mark H.
fernandina beach, florida
"My wife felt scammed. The technician and sales person put the fear in her that our unit was beyond repair, then tried to put us on $22k new system or a maintenance plan. I paid $185 for no services rendered. There was no real inspection and we were told it needed about 12 lbs and $2500 of Freon. Whereas it actually took 2 lbs to recharge by another provider. Very shady operation to have a second person come immediately behind the technician to try to take advantage of her."
david M.
jacksonville, florida
irene W.
jacksonville, florida
mitchell owens sr S.
jacksonville, florida
"Courteous and efficient."
randall M.
yulee, florida
"Tech and the QA guy were very professional."
thomas W.
ponte vedra beach, florida
chantal M.
jacksonville, florida
"They came over the same day. They try to explain the problem They fix the problem."
nedra J.
jacksonville, florida
"Friendly and fast"
julie M.
jacksonville, florida
"She arrived early, took her time to explain everything, very thorough!"
sheila S.
st augustine, florida
"Timely, polite, gave me hints.remembering my husband and myself was a added touch"
raymond S.
orange park, florida
"he was thorough"
william W.
jacksonville, florida
"Both techs were very helpful and did their best to resolve my problem."
mrs porter P.
jacksonville, florida
"The service level is a discussion; it took two visits from two difference technician all in one day to resolve my initial concerns (which was no air). Once the first tech left, I discovered the unit was running (it was when he left). Long story short; The second tech was visibly upset that there was more work to the job than initially told. Once he finished there was no support given for the amount of said freon put into my unit, he spoke about how he calculated it because the process runs his phone down. The cost per pound was about $30 different from the quote given. At that point I wasnt comfortable with this tech. Personally, it wasn't a good day for me because of an unexpected death. I felt the experience was awful I have been a customer since 2000, at which Air Engineers has always serviced my unit. I was not pleased with the service level. I purchased a maintenance membership plan that day for $150.00; the second visit was $290.00; if I need freon which the tech said I was down about 2lbs (not sure why replacement was discussed ~ however, the tech did know about my loss, which may have been the reason-who knows) However, if I need freon on the first visit would have spent the funds on the initial visit. If someone would like to give me a call to discuss this in greater detail, I welcome a call. As a matter of fact, I called today (8/23/2021) to ask that a manager contact me regarding this scenario but havent received a call yet (5:03pm ~8/23/21). Lastly, I requested that the maintain plan be cancelled. Please have someone provide confirmation to this request."
edgar jr. J.
jacksonville, florida
"Over 2 hours late for scheduled appointment & was not notified until I inquired."
donald H.
jacksonville, florida
"Prompt arrival, courteous, competent work."
jim K.
jacksonville, florida
"Only because it could not be repaired as they did not have the part available. The technicians were very friendly and doing what they cculd for a very hot late night call."
richard T.
jacksonville, florida
"Tech was very willing to answer our questions...and then some."
lindsay H.
jacksonville, florida
"My only complaint is that you do not have enough workers. I had to wait almost three weeks for service. This is unacceptable in my opinion. I was satisfied when I finally received service."
ed J.
orange park, florida
michael F.
middleburg, florida
"Both were professional, no improvement with system. I did not appreciate sending a salesman thou professional. I just wanted my unit fixed . The technician was very helpful. I will probably replace my unit in the future."
henry C.
middleburg, florida
"I only deal with the best and that's going on 22 years"
george B.
jacksonville, florida
"Fast, efficient and cleaned up everything and polite"
harold B.
neptune beach, florida
"Came"
roberta G.
jacksonville, florida
"Still no air conditioning. No one can tell me the status of the parts supposedly ordered. No one will call me back as they promised."
rod W.
fleming island, florida
"Great tech. He has been to our home several times and always follow through."
frank K.
jacksonville, florida
"Service performed was efficient and comprehensive."
william jr J.
ponte vedra beach, florida
"Over 4 hours late & did not call."
james wilkins W.
jacksonville bch, florida
"Always super nice guys that know exactly what they are doing. Always check to see if i had any questions on what they did. Been with you guys approximately 27 years and have no desire to look elsewhere. You guys are awesome. Oh , and quick to respond also."
eddie M.
jacksonville, florida
"The technician was very friendly and respectful"
les D.
st. augustine, florida
marshall L.
green cove springs, florida
corey W.
jacksonville, florida
"Paul was great! He had a wonderful attitude, very professional and polite. Explained everything and didnt try to add on any extra maintenance costs"
james W.
jacksonville, florida
"Technician very knowledgeable of unit"
david A.
jacksonville, florida
"Professional service"
julie M.
jacksonville, florida
"I purchased/leased a new a/c system in December. Not a lot of information since then (what's included, how that will work) and then follow up appointments have been a mess. One was canceled by you the morning of and one was unsuccessful so I have a 3rd appointment this week. Everyone has been very nice but it's been super frustrating."
bernard H.
jacksonville, florida
"No complains about the repair. No issue is the dirt on the walls, door and door trim as well as the stained carpet where they were working. Pictures available upon request."
sue R.
amelia island, florida
"System wasn't working and they were able to respond and diagnose the problem on the same day I reported it."
susan D.
jacksonville, florida
"Professional and efficient."
dennis R.
fernandina beach, florida
judith M.
jacksonville, florida
"Not sure about next procedure."
charles P.
jacksonville, florida
"Good service"
lisa D.
jacksonville, florida
"Thomas is always polite and thorough"
kenneth dorman jr J.
orange park, florida
"The individual was very knowledgeable, diligent, in his work, professional, and he explained things to my wife and I to help us also maintain our unit in proper operating condition. There was only one problem which also happened the last time and that is the filter for our unit was not on the technicians truck. We still need this changed immediately, which the technician wrote on his inspection sheet. Please correct this situation."
grant S.
jacksonville, florida
"Employees are so caring and friendly."
ray O.
jaclsonville, florida
"Pulled a no show, didnt call to reschedule"
mike C.
jacksonville, florida
"After four trips by three techs, we still have a problem. We need a specialist to come out to solve the problem. My wife is extremely upset!"
wanda M.
green cove springs, florida
"Jose worked very hard and long to get my system back up and functional."
jane H.
macclenny, florida
stephen M.
orange park, florida
"On time. Im and out !"
mr hall H.
jacksonville, florida
edward B.
jacksonville, florida
"Ahead o scheduled appointment time"
christina C.
hastings, florida
robert M.
fleming island, florida
"Terry was very courteous and knowledgeable. Arrived early and diagnosed the problem quickly."
norma B.
orange park, florida
"Terry diagnosed problem and part has been ordered. Very confident in his ability to fix problem but its not fixed yet. When fixed rating will be ten!"
juliet K.
jacksonville, florida
"I had to reschedule my appointment several times due to scheduling issues. My first appointment was completely missed and when I called in, I was told my appointment was never actually put in the books. My second appointment the entire window passed and I had to call to follow up (8-10am) and I was told an agent couldn't possibly come until 4pm. My third appointment I called 10 minutes before my window was over and was told tech were severely behind on schedule. I completely understand that issues happen but 3+ times to reschedule is excessive. I spent close to $6,000 on a new unit and expect to be serviced in a timely manner after that investment with Air Engineers."
brianna R.
st. augustine, florida
"Niko was great, very thorough! With other companies we have used in the past, the "tune-up" was always an after thought for them and would be on site for barely 20 minutes. Niko was very thorough."
terry F.
orange park, florida
"Prompt and excellent service"
jerry N.
jacksonville, florida
"Thomas was very professional"
richard G.
orange park, florida
lonnie R.
jacksonville, florida
"Professional and friendly"
arline thacker T.
orange park, florida
"My air conditioner was leaking water. He didnt find the cause but he soaked up the water on the floor with rags and checked everything."
peter C.
jacksonville, florida
"Kim was polite and professional"
ralph K.
middleburg, florida
"Thomas was very courtious and helpful in my understanding my "smart" thermostat"
lori D.
jacksonville, florida
"Bill did an excellent job and was very professional!"
cynthia C.
jacksonville, florida
"Work done by Walt Felton"
cynthia L.
orange park, florida
"He explained all the detailed information for me."
mj M.
callahan, florida
"The service tech & I guess his boss whose name I did not get, were not helpful at all. The Tex deduced the (likely) problem we have, and we were told they couldnt begin to fix the problem until Nov. Ok, fine. When I asked for advice to mitigate the damage being done during between now and Nov no tips or advice were offered. I asked several times in different ways how to control the problem until repairs could be made with no comment at all from the two men, other than to repeat that no one was going into the attic to affect repairs until Nov. When I then said we were done, and asked them to leave they did not. My husband returned home shortly after this exchange, I had just gone inside, and he had very nearly the same conversation as I had just had. These men did not seem to understand what Were done. means. To further add insult to injury, no one informed me at the time I scheduled the appointment there would be a $99 service charge."
frank k.
orange park, florida
ellen O.
jacksonville beach, florida
"Rogher was very professional. He came in, checked what I needed him to check in the vent. He explained to me about the filters. He was amazing."
hubert G.
fleming island, florida
"the job was not completed"
chuck P.
jacksonville, florida
gary Z.
st. johns, florida
"Always professional, courteous, friendly and informative"
dave T.
orange park, florida
"Nikki and Alan were very certain we knew exactly the condition of our 11 yr old system"
maria N.
jacksonville, florida
"Very knowledgeable in what they do. Unfortunately, we still haven't solved a problem with noises."
jaime V.
elkton, florida
"Great work, immediate spot on diagnosis. Service with a smile and great recommendations."
cynthia C.
jacksonville, florida
marilyn E.
jacksonville, florida
ruth S.
jacksonville, florida
"The tech was very pleasant and here to do the best job he could. Only had the preventable maintenance done. He was very professional."
sandeep K.
saint johns, florida
"Technician was professional and took the time to explain the issue and resolved the issue. Also provided advice on future maintenance as well."
rebecca S.
jacksonville, florida
mae byers B.
fleming island, florida
cherl E.
jacksonville, florida
"Kim is Awesome. Very nice, knowledgeable, knew what to do. Answered all of my questions."
douglas lambert L.
ponte vedra beach, florida
"Gary is always professional, identifies the problem and takes care of it."
donna Z.
jacksonville, florida
"Always easy to make an appointment, techs always polite and respectful of my home and me."
constantino A.
jacksonville, florida
"With the symptoms given, Gary already know the component to be checked first and he was right. Trouble fixed after replacing the faulty component."
teri P.
jacksonville, florida
"Nicole was helpful and professional"
tara I.
middleburg, florida
"The tech was on time, friendly, and completed all required work."
thomas H.
jacksonville beach, florida
"Bill explained the repairs that I needed."
mrs toomey T.
jacksonville beach, florida
"Timeliness"
charles W.
jacksonville, florida
"He diagnosed the problem and fixed the problem quickly."
david H.
jacksonville, florida
"Gave a $1100 quote, phoned in the order for fan motor then called back and told me he gave the wrong quote and went up to $1800."
david R.
jacksonville, florida
"Terry was very knowledgeable and spent all the time we needed to understand the issue."
idella B.
jacksonville, florida
"The technician new exactly what the issue was with my A/C unit."
john B.
jacksonville, florida
narendra P.
jacksonville, florida
wayne B.
jacksonville, florida
"the tech was very thorough."
david N.
fleming island, florida
"Great service. Knowledgeable about our system."
richard C.
jacksonville, florida
"Very professional."
kay C.
greencove springs, florida
"I would have given a higher rating if someone would have communicated better why the part was taking so long and when it might come ine."
judson F.
st johns, florida
kathy M.
jacksonville, florida
"Consultant friendly, knowledgeable and timely."
greg R.
ponte vedra beach, florida
"Bill found an issue with our uv light and he cleaned the entire cabinet and replaced lamp."
linda S.
st johns, florida
ronnie B.
jacksonville, florida
"Walt, was very thorough and professional in supplying information as to the unit. His advise was very appreciated."
van zeyl Z.
jacksonville, florida
"very efficient. explained as he went. made sugestions."
gary W.
st augustine, florida
"The technician installed the UV light as requested and it is working."
alan F.
jacksonville, florida
"Nico was great to work with He explained everything fully"
carol S.
jacksonville bch, florida
"Tech was very knowledgeable explaining all aspects of service. She was friendly & professional."
kay C.
greencove springs, florida
"No one can seem to update me on the status of my part to fix the AC. I get switched to voicemails and no one calls me back. Been without ac 5 days. It seems you all are only interested in selling plans. Highly disappointed."
joseph M.
jacksonville, florida
"Terry was professional and very pleasant. He listened to my explanation of what had occurred and quickly solved the problem."
susan R.
jacksonville, florida
"Called, came early very professional"
sharon K.
jacksonville, florida
james M.
jacksonville, florida
"Jose has been servicing our units for many years and has always done a great w."
donald H.
jacksonville, florida
"Prompt reply to my request for service. Alan was on time, professional, friendly, and helpful."
peter H.
jacksonville, florida
"Sending a sales consultant out with a service tech on a repair is not acceptable. The markup on parts is excessive."
casandra C.
jacksonville, florida
"Fletch was very knowledgeable and provided us with detailed information regarding our unit."
price P.
fernandina beach, florida
david H.
jacksonville, florida
"After some issues with the first tech. Company sent someone over the next morning who quickly fixed the problem. In the first tech defense it was storming while he was here"
ralph O.
st. augustine, florida
"From my initial contact with the phone staff, to the tech that came to my home (David Fletcher, aka: "Fletch", tech# 520) all aspects of the service I received was excellent."
myra L.
jacksonville, florida
vernon H.
jacksonville, florida
"Kim was professional and explained what she did and went over the checklist in detail."
john N.
orange park, florida
"patient"
elwood H.
green cove springs, florida
joanne H.
fleming island, florida
fletcher G.
ponte vedra beach, florida
"This service call was handled on very short notice, and it was outside of our maintenance agreement. There were specific issues to be addressed, but it was also part of a larger discussion about when to replace the HVAC system. It was handled very well."
robert D.
jacksonville, florida
"Gary is highly skilled, efficient in his work, explains everything, and a pleasure to work with. I trust his advice in every way,"
mary N.
amelia island, florida
"Technician was on time , very helpful. explained everything that he did, was knowledgeable and friendly."
chris B.
orange park, florida
"Nico was very professional and knowledgeable."
robert V.
fleming island, florida
"Great Job"
james W.
jacksonville, florida
"He fix a hard problem."
tom H.
jacksonville, florida
">$20k for a 3 ton system...?"
brad L.
orange park, florida
"Nico was very thorough, polite and professional. He did a great job!!"
susan M.
jacksonville, florida
"Sweet guy! Professional"
hillman P.
orange park, florida
chris K.
middleburg, florida
"Terry was professional and very likeable,easy to talk to and was able to get the unit running"
jennifer G.
jacksonville, florida
"Greg was awesome. Not only did he fix the issue at 10 at night but he made two improvement to the system that someone else might not have done that late at night."
alvin L.
jacksonville, florida
"Professional and friendly"
robert J.
orange park, florida
"Fletch was very professional and had great attention to detail. He completed his work and cleaned up"
jon J.
jacksonville, florida
"Agent was polite, friendly, and professional. He performed his tasks and explained what he observed."
karen M.
jacksonville, florida
"Very excellent service"
tony P.
jacksonville, florida
"Great service; went through all of the options with me"
doris P.
jacksonville, florida
"Nico was professional, kind and did a complete examination of my unit. I was very satisfied with him."
akua O.
jacksonville, florida
"Technician worked hard and appeared thorough. But I cannot comment on the quality of the work she did because I don't have the knowledge required to assess that."
dr lin L.
orange park, florida
"Best service program"
david K.
jacksonville, florida
howard H.
atlantic beach, florida
"Sergio was very responsive and helpful in responding to questions and issues regarding the Advantage program. Appreciate his help. Installation of new units went very well also and techs were very good. Just a couple things I wish we could have change; PVC for the wiring housing is now on the outside of the house and we had asked for white to match the walls, but gray PVC was installed on the outside of the house. One wall gash I just noticed that had to be the installers, but again, not a huge deal. But for these two things, I would have rated it a 10."
ron K.
orange park, florida
keith K.
jacksonville, florida
"Efficient, knowledgable technicians. Thomas stepped in when the assigned tech fell behind."
andy H.
jacksonville, florida
"I did not like their double team approach."
michael M.
jacksonville, florida
tracey E.
jacksonville, florida
"Walt was very professional and polite. He asked if there was any concerns with the AC before he started. He did the service in a timely manner. We would like him to continue to do our maintenance."
neysa L.
jacksonville, florida
"Gave great points about how to maximize airflow"
arline thacker T.
orange park, florida
"He was very polite and did a thorough job."
richard F.
jacksonville, florida
william wiese sr S.
jacksonville, florida
jane M.
orange park, florida
"expert care - knowledgeable consultants - answered all my questions"
fred see iii I.
jacksonville, florida
"Tech was courteous and professional. He explained everything and ordered part that was not on truck"
maria N.
jacksonville, florida
"Knowledgeable"
sharon W.
middleburg, florida
"Competent courteous service."
aaron H.
orange park, florida
patricia L.
jacksonville, florida
belinda R.
jacksonville, florida
"Arrived promptly, earlier than stated. Efficiently identified cause of concern and figured out what to do. Showed me how to set system if happened again."
tom B.
fleming island, florida
kevin M.
jacksonville, florida
"The technicians were committed to getting the issue resolved, and went above and beyond in doing so."
bonnie S.
jacksonville, florida
"The tecn was very nice and was able to tell us what the problem was. I ask that a sale rep not come out with the tecn. One came anyway he said he was not a sales rep. We feel they and the ones who have come out for the past 3 to 5 yrs have been pushing more for us to buy a new unit rather than fix the one we have. Our unit has lasted at least 3 to 5 more yrs while they keep trying to tell us it was not worth fixing. This makes us feel they are not trying to fix our problem in order to make a sale. How do we know that they service it to the best of their ability if all they want to do is sale us a new unit. We realize that we did not want to put over a thousand dollars in it since it was 14 yrs old"
abitabilo C.
st. augustine, florida
isabel D.
jacksonville, florida
"Technician was fast', thorough and personable .."
antoinette W.
jacksonville, florida
"Thevtecnician was on time, thorough & professional"
roger W.
jacksonville, florida
rosilyn L.
jacksonville, florida
"technition, Kim; took time to explain things to me"
stephen P.
jacksonville, florida
"I have been without A/C for three days now with no updates on status of repair parts, despite multiple calls for inquiry."
jerry F.
jacksonville, florida
"Air Engineers always arrives as scheduled. Their technicians are courteous, polite, professional and extremely knowledgeable concerning their jobs"
amy Y.
jacksonville, florida
"Great customer service and respect"
stanley G.
jacksonville, florida
andrew B.
st augustine, florida
"Thorough inspection and cleaning. Professional."
bruce H.
ponte vedra, florida
raul T.
jacksonville, florida
"On time, professional technician, detailed performance."
david L.
bryceville, florida
"Walton was very efficient and courteous."
dorothy B.
jacksonvill, florida
tim M.
middleburg, florida
elizabeth J.
orange park, florida
"The technician was very efficient in changing out the air handler."
eddie W.
jacksonville, florida
"Thermostat no longer worked on Wi-Fi once technician left. Still waiting on return call from manager"
michael B.
st augustine, florida
charles P.
jacksonville, florida
diane H.
hilliard, florida
keith W.
orange park, florida
"It had been a while since we had the a/c serviced, Fletch did a thorough job and really got us ready for the hot summer months to come."
diane S.
jacksonville, florida
"The techThomas Davis, was very informative about every aspect of the servicing of my 3 units. He took time to show me things and see if I had any questions."
john G.
jacksonville, florida
"This team replaced a older unti in my home and made sure all was in working order. Professional, courteous and worked hard to get it all put togther."
richard G.
orange park, florida
mike B.
jacksonville, florida
"Everything on time politenew what they were doing"
mr menefee M.
fernandina beach, florida
vince D.
st. augustine, florida
"Extremely professional and courteous"
teresa L.
jacksonville, florida
radames O.
jacksonville, florida
"The job was not completed."
jerald S.
jacksonville, florida
david S.
jacksonville, florida
"Walt was efficient, explained everything he was going to do."
raymond S.
orange park, florida
"It was after 9pm and it was raining when the technician was repairing the a/c unit. He was very courteous and explained what he did when he spoke with us after completing the work."
frank F.
middleburg, florida
"He was here on time and was very professional in doing his job."
edward G.
fernandina beach, florida
"the repairs were made in a timely fashion. Please ensure you send a technician who understands the gas furnace."
lynne G.
jacksonville, florida
"Kim did an outstanding service. She wore her mask and foot coverings at all time and pointed out what she found during inspection."
robert D.
jacksonville, florida
"Your technicians were technically skilled, efficient and pleasant to with with. They are a credit to your organization."
larry F.
jacksonville, florida
"Friendly, competent and efficient."
stanley F.
jacksonville, florida
bruce H.
fleming island, florida
shaodong H.
jacksonville, florida
dennis N.
jacksonville, florida
todd F.
ponte vedra, florida
nan&david H.
jacksonville, florida
"He was polite and answered my questions"
harry M.
jacksonville, florida
"Appointment scheduled from 10-12 but tech did not arrive until 4:30. I was advised of delay & was kept informed."
jason A.
jacksonville, florida
rick&pam J.
fleming island, florida
"Terry took his time and did a thorough job."
karen P.
jacksonville, florida
"Nico gave good advice on how to clean the drain monthly."
comadore P.
fleming island, florida
"Professional Techs, friendly and very knowledgeable about the systems. Newly installed Lennox XP 25 operation out delivers my former Lennox system. Former system was installed by Thigpen. Many problems with service techs and no response for the system failure last week. Unreliable company ! Alan Plascencia was a very impressive Air Engineer representative along with his new team mate under training. By his recommendations, we settled for this XP 25. it is so efficient, we turned off the upstairs fans and increased the temperatures because of the efficiency of the unit. The air handler is so quiet I had to place my ear on the housing to be sure it was operating when in low operating mode. Strongly recommended company!"
jim C.
st johns, florida
"efficient inspection"
kathie L.
green cove springs, florida
"Professional, courteous service"
christine G.
orange park, florida
donald D.
jacksonville, florida
"He had been here before and remembered us. Good man as all the Service Expert folks are. Did a thorough and complete inspection."
jane M.
orange park, florida
"Technician was very helpful and worked quickly and efficiently on my air conditioning."
ej S.
jacksonville, florida
"Technician Jose was focused on the job at hand. He explained everything he was doing to my HVAC and the final assessment of my systems operation efficiency."
estepp E.
jacksonville, florida
"Gary was AWESOME"
hilary H.
ponte vedra beach, florida
"I love Roger and request him every time. He is courteous and knowledgeable. However, I'd appreciate it if you'd stopped sending pushy sales people to my maintenance appointments. The one that came this time entered my home uninvited. If you keep sending them I may have to move my maintenance to another company after 20+ years."
william wiese sr S.
jacksonville, florida
brad M.
saint johns, florida
"Bill did an excellent job quickly coming, identifying the issue, and fixing it."
mr bravard B.
jacksonville, florida
earle T.
jacksonville, florida
"The technician quickly identified the problem and corrected it. He was very professional."
dennis Y.
jacksonville, florida
"Professional"
william P.
callahan, florida
"Tech was very professional and friendly at tha same time."
sara M.
jacksonville, florida
"Kim was a pleasure. Informative, pleasant, efficient."
helen B.
atlantic beach, florida
"I requested information by email on 1) what problems were found on one of my units. 2) I also reuested information on the type, size, et. equipment that I wold like to have installed."
ed J.
orange park, florida
"Service Engineers contacted me the day before as a reminder and Terry called me 30 minutes before arriving. He arrived on time. He was very efficient and very professional."
hamilton T.
jacksonville, florida
"dealt well with difficult access, gave thorough attention to all aspects of our semi-annual service"
linda B.
jacksonville, florida
"Michael was prompt and very efficient. He answered all of our questions."
janice B.
st. johns, florida
"Friendly. Fast. Skilled. Knowledge. Professional"
nancy V.
jacksonville, florida
"Respectful technician, dependable work, honest assessment"
darnell D.
jacksonville, florida
"Kim the technician was very professional and knowledgeable pertaining to the task at hand."
david C.
orange park, florida
"Nico did a great job inspecting and cleaning our HVAC unit. He found that the drain was clogged and recommended a Level 3 cleaning. After doing the cleaning, Nico spent time training me on how to perform maintenance on the drain myself to help keep it from becoming clogged again. Very much appreciated his time and patience with me."
robert B.
jacksonville, florida
"Professional, knowledgeable, friendly, respected customers property. Technician showed us the qualities that we have learned from years of experience with Aiir Engineers to expect."
willam L.
middleburg, florida
john A.
orange park, florida
"The issue was NOT the Technician, but rather the sales person with him. I ask for a quote for a new unit and all they wanted to sell me was a 10 year program that was 3 times more expensive. This same thing happen 9 months ago on another property I own that required a new unit. The sales team kept pushing a 10 year plan. I opted to go with another vendor for 25% of the Air Engineers team quote."
robert M.
fleming island, florida
"Nico did a wonderful job. He completely checked my system from top to bottom."
tycondria M.
acksonville, florida
"Very informative"
dianne B.
yulee, florida
"Very professional, always helpful and answers all questions!"
mary R.
st johns, florida
"Very knowledgeable and informative"
carol O.
jacksonville, florida
"All went well. The tech was very professional and experienced."
rebecca S.
jacksonville, florida
paul antanavich A.
jacksonville, florida
robyn S.
middleburg, florida
"Terry checked everywhere and offered me options that would solve my problem and any future problems I may have."
kathleen S.
orange park, florida
"Great service provided on a holiday. Tech was very informative of the problem & solution."
mr yeakel Y.
atlantic beach, florida
albert J.
jacksonville, florida
raymond T.
yulee, florida
"The technician was very professional helpful and nice"
pam O.
jacksonville, florida
"Prompt, courteous service"
kathleen S.
fleming island, florida
"Was very grateful for someone to come out on Memorial Day to fix my AC. Air Engineers provides great service. The tech provided me with info all along the way & did a great job."
kevin M.
jacksonville, florida
"Anthony and Henry did a great job with installation."
john G.
jacksonville, florida
"Walton did an excellent job of finding the problem and fixing it so that I had my A/C back and running."
judy K.
jacksonville, florida
mr. seebol S.
jacksonville, florida
"Thomas is knowledgeable and friendly. Air Engineers responded to my service call extremely quickly."
susan K.
jacksonville, florida
"Walton was great. He was quick, proficient, and professional. My only complaint was that he forgot to put one screw back in the air handler and I found it on my utility room floor. He put it back in when I gave it to him."
robert O.
atlantic beach, florida
"Timely arrival and professional service"
janet K.
yulee, florida
"Dependable service, techs always work efficiently in a timely manner. Respectfully answer any and all questions. Leave the area clean."
torri A.
jacksonville, florida
"Both technicians were respectful, efficient and answered my questions. Also, the technician shared that the company provided incentives for them to receive their COVID vaccination. I appreciate a company who is looking out for the safety of their employees and customers!"
patty P.
fernandina beach, florida
judith H.
jacksonville, florida
"Nico was competent thorough and polite"
zivana K.
jacksonville, florida
"Jose was professional and detail oriented."
mike G.
fleming island, florida
"Fast and courteous tech"
mr e talley T.
jacksonville, florida
"quality of techs"
douglas lambert L.
ponte vedra beach, florida
"Gary is personable, provides good explanation of the problem and fixes it."
dr lin L.
orange park, florida
"Knowledgeable, thorough and very good manner"
robert B.
jacksonville, florida
dennis M.
jacksonville, florida
"Nico is friendly Personable competent and thorough"
sara M.
jacksonville, florida
"Nico was fine and said I needed A UV light and he would have someone call to install. no one called. I called 2 days later and was told someone would call. no one did. I called 3 days later and was told they are on order and there are too few people working to call me. Still have heard nothing."
hue G.
jacksonville, florida
"Bill is very knowledgeable and helpful. He always calls me if he will come early or he is running late."
elizabeth B.
jacksonville, florida
"Paul was very professional and polite."
kenneth E.
jacksonville, florida