Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,001 Reviews
john M.
neptune beach, florida
"The service rep was very nice and explained in detail the problem, but did not have part to fix problem. Have not received a call yet that part is in."
jim C.
st johns, florida
"Wesley was very courteous, knowledgeable and through. Checked outside unit and in garage. Changed filter. Before leaving he explained the unit was in pretty good shape for 10 years old, but could have problems in the future. Suggested i consider an EV light. Did a good job."
barbara M.
jacksonville, florida
robert H.
jacksonville, florida
"Explained work, professional, prompt"
capt sewell S.
orange park, florida
"Fast, efficient, repair"
kenneth E.
jacksonville, florida
john H.
jacksonville, florida
ken W.
jacksonville, florida
"Very thorough"
steven F.
jacksonville, florida
"Courteous and professional"
doris P.
jacksonville, florida
"She was respectful, professional and presented a friendly approach. She appeared to know what she was doing."
robert C.
jacksonville, florida
joan wagner W.
jacksonville, florida
larry R.
jacksonville, florida
"They are competent, professional, and friendly."
suzanne M.
jacksonville, florida
"He was great!!"
william wiese sr S.
jacksonville, florida
lisa K.
jacksonville, florida
"He was running late, I didn't feel well, he worked on his own and didn't require me to follow him around."
robert H.
jacksonville, florida
gary E.
green cove springs, florida
deborah D.
jacksonville, florida
wayne B.
jacksonville, florida
"Your tech took his time to check all areas of my system."
alice K.
ponte vedra beach, florida
"Wonderful and explained exactly what he was doing and why so I could better understand how to take care of the system between services."
vivian P.
jacksonville, florida
ann H.
orange park, florida
"Service above and beyond. Exceptional diagnosis and solution to problem !"
dr baldock B.
ponte vedra beach, florida
linda W.
amelia island, florida
"Early! Cheerful! Knowledgeable!"
dora B.
saint augustine, florida
mimi G.
jacksonville, florida
"She really listened to all the consistent complaints I had and managed to get my issues resolved. I will always be appreciative! I will continue to used your services because of Employers like her."
howie L.
jacksonville, florida
"Well as of right now great job"
phyllis P.
jacksonville, florida
cynthia C.
jacksonville, florida
"Very professional and courteous."
ms dorfler D.
jacksonville, florida
marty N.
jacksonville , florida
"They were able to diagnose the problem,get the part and install it all on the same day"
betty H.
jacksonville, florida
"Attention to detail"
will E.
orange park, florida
"Did a good job evaluating our system"
skip S.
jacksonville, florida
"On time , did the maintenance and fixed the problem"
cecilia B.
jacksonville, florida
"Very courteous, Wayne was amazing and patient with my granddaughter"
steve heath H.
jacksonville, florida
"He arrived early and cleared up the problem quickly"
g navidi N.
ponte vedra bch, florida
john M.
neptune beach, florida
"Service was very efficient and through."
rhonda K.
fleming island, florida
"Jose did a great job, he went above and beyond replacing the parts ordered and an additional part at no extra charge."
thomas W.
ponte vedra beach, florida
"He was knowledgeable and instructive ,clean, efficient and did an exceptional job."
jean E.
jacksonville, florida
"The service was good except my contract was for servicing my Mitsubishi ductless units and was not on the work order. He told me they were probably separate service calls but no one has called me to schedule yet"
stephen L.
jacksonville, florida
"Did not operationally test repair. Problem is still present."
rick S.
jacksonville, florida
"Jose is the best. He's been my rep for over 20 years."
doreen S.
jacksonville, florida
william S.
fleming island, florida
"He was very knowledgeable on the issue that I was having and went right to the solution."
carl J.
jacksonville, florida
cynthia P.
jacksonville, florida
"He was very good and he listened to my concerns."
greg M.
middleburg, florida
larry E.
ponte vedra, florida
"Tech very professional and polite"
kathy Q.
jacksonville, florida
"He was knowledgeable and professional"
dennis R.
fernandina beach, florida
"Excellent Service!"
marcy J.
fleming island, florida
dennis M.
amelia island, florida
"Efficient service, completed in a timely manner. Excellent clean-up."
byron R.
orange park, florida
susan K.
jacksonville, florida
"Communication via phone very professional representative Kelly especially. Price seemed to b fair and work was done in a timely fashion."
mirta Z.
jacksonville, florida
ouida E.
jacksonville, florida
eugene K.
jacksonville, florida
"Checked every aspect of our system and addressed the issue."
david E.
jacksonville, florida
carolyn D.
jacksonville, florida
"Great service, this was the first time I saw any of the tech use my waterhouse to clean off the screen on the outside of the unit."
shannon M.
jacksonville, florida
"He did a thorough check of all systems to make sure there was only the one issue. He explained that the repair was under warranty for a year and told me how I could put vinegar in the system to avoid future drain clogs."
henry T.
jacksonville, florida
"very satisfied with service"
shannon E.
green cove springs, florida
"Tech arrived very quickly, diagnosed the problem quickly and fixed it quickly. He has been to my house before and is always efficient and polite even taking the time to bend down and pet our furbaby."
david N.
fleming island, florida
carl J.
jacksonville, florida
janice P.
jacksonville, florida
"Terry was friendly, polite professionaland demonstrated that he was proficient and knowledgeable. He quickly diagnosed the problem and moved to a solution."
john F.
jacksonville, florida
"I didn't think the technicians spent adequate time servicing my unit. It appears their was more time spent writing the inspection report in the vehicle than actively servicing my unit. Especially since the report was "check this box or that box".,"
anita C.
jacksonville, florida
"Of all your service technicians that have come out to my home over the years, he was the most thorough."
dwayne H.
jacksonville, florida
"The technicians were courteous and made sure everything was in working order before leaving."
bruce C.
atlantic bch, florida
"Getting repairs done in one day."
robert C.
st augustine, florida
"Great service and everything done professionally."
william M.
ponte vedra beach, florida
"Great job, clean."
geraldine S.
jacksonville, florida
henry R.
jacksonville, florida
"They were professional and did a good job."
mr. A.
jacksonville, florida
"Lets go point by point 1. While signing up, I was told, someone will call me next day, no-one called me for 3 months 2. First appointment was cancelled on the time, because tech was running late 3. Tech came to our house, no introduction 4. Techs were talking at us, 1. Who is cleaning your filters 2. We don't clean the filters 3. You need to clean the filters and more and more annoying attitude 5. On the top of that, one tech was smoking in our drive that we could smell in the house. Yes, it's definitely '0'"
susan J.
fleming island, florida
"Prompt, courteous and attentive--did the best to do what work could be done in and out of rain showers and were able to restart motor at least until next day diagnostics could be done. I had AC again before rain conditions made it too dangerous to continue."
ralph C.
jacksonville, florida
karen P.
jacksonville, florida
"Tech completed annual maintenance and answered all questions and explained all procedures"
richard D.
st augustine, florida
"They arrived on time. All work done in a professional manner"
gay M.
jacksonville, florida
"He was so informative & nice. Explained was was going on in detail & even helped me out by getting my fan & drying out carpet. Totally trust what he resolved. So great."
deloris F.
jacksonville, florida
"Consultant was very knowledgeable"
dania M.
jacksonville, florida
"He was very professional and explained everything he was doing. He wore proper protection due to the pandemic."
amy D.
jacksonville, florida
todd D.
jacksonville, florida
"Excellent customer service by tech, Terry. Great personality cared about our issue with the air conditioning."
jim W.
orange park, florida
becky T.
st johns, florida
"Terry was very thorough and did an awesome job!"
tim M.
middleburg, florida
"Always polite and professional"
norman L.
jacksonville, florida
"Thomas and Walt arrived at the specified time, went straight to work and completed the job is short order. They know exactly what needed to be done and did it."
charles graff G.
middleburg, florida
"On time,knowledgeable, communicated well, well supplied truck"
brad L.
orange park, florida
paul antanavich A.
jacksonville, florida
"He identified issues and adjusted them."
harvest S.
jacksonville, florida
roy M.
jacksonville, florida
"The tech was efficient and personable- got the job done quickly and responded to our numerous questions with knowledge and consideration"
donna S.
jacksonille, florida
"Very professional"
franci S.
jacksonville, florida
"Polite stayed to the job very provisional"
mr ted G.
bryceville, florida
"An Explanation was provided for each step that was accomplished"
bernard H.
jacksonville, florida
tony H.
jacksonville, florida
"Tech was on time. He got me back on line promptly."
robert D.
jacksonville, florida
"Fast and thorough job"
hilton S.
fleming island, florida
doug M.
flemming island, florida
"Quick to come and fix the issue"
william L.
fleming island, florida
"engineer was excellent. A damper failed and was ordered. A week later and the part is still not in."
ruth S.
jacksonville, florida
"I was sold an air conditioner that is too big for my house. My power bill has not gone down"
nannette M.
mchenry, illinois
"First of all, Elaine--I think it was who called me in the morning to let me know I could get a few more hours sleep as my appt was moved back I appreciated that. Secondly Jose is the best tech in the world. I hope he never retires. But alas I know someday he will."
van zeyl Z.
jacksonville, florida
massey P.
jacksonville, florida
"Wesley was very professional, thorough & polite."
pastora H.
fernandina, florida
"Wesley took his time to find out the cause of the problem"
harold J.
jacksonville, florida
deborah G.
jacksonville, florida
"Efficient"
teri P.
jacksonville, florida
"My AC has frozen over 3 times in 3 months. First time a part was replaced but the last two times the technician could not find the issue. I'm disappointed given the AC was installed by your company in 2016 and has more issues than any AC unit I've ever own."
dale S.
orange park, florida
"I still need my receipt for your service."
tom R.
jacksonville, florida
dan S.
fleming island, florida
"JOSE is always pleasant, is extremely thorough, and he wore a mask, and kept an appropriate distance."
albert A.
jacksonville, florida
"The technicians performed outstanding in replace my air/heat pump package. They were very polite, efficient, and knowledgeable. Additionally, they kept the work areas clean."
doris P.
jacksonville, florida
"He made everything work the first time without difficulty."
laverne P.
jacksonville, florida
"The technician was very knowledgeable and polite and took care of the servicing of of my unit in a professional and timely manner."
radames O.
jacksonville, florida
"Too high of a concern to sell us a service contract. Was supposed to schedule a return visit to clean a mini split and never did, even after he sold us a service contract for it."
jasmattie S.
jacksonville, florida
"Trevor was professional, knowledgeable and his customer service skills were outstanding."
william K.
ponte vedra beach, florida
"3 technicians visited my home, acted in a very professional manner, understood the problem and worked to find the root cause. The technician actually called prior to arrival to better understand the nature of the issue."
julian H.
jacksonville, florida
"Paul is an asset to your company. While I knew he was running behind on his daily schedule, he was very diligent in his approach to my problem. He gave me the confidence that he was a true professional."
kenneth dorman jr J.
orange park, florida
"I work Construction for over 10 years and I have never seen a crew work together like they did. Everyone knew what to do and they got it done. Wayne came late around 10 pm, got us in and had us scheduled for that next morning, then he came back early to ensure everything was going as planned. The crew leader Sean explained to me what everything does and why its placed the way it is. Ive never seen an organization run so well. Thank You all for everything."
eleanor C.
orange park, florida
"This was a stress free experience that I didn't expect. Things went really smooth."
carnelius M.
jacksonville, florida
john A.
jacksonville, florida
"The technician was very professional and executed the work order expeditiously, ensuring safety measures were taken in as aspect of the project."
david S.
fleming island, florida
david A.
jacksonville, florida
"Very unobtrusive visit by service tech Bill. Gave explanation for all services he rendered at close of visit."
jeremy P.
jacksonville, florida
"Provided service at 7 pm. Terry was nice and explained everything."
akua O.
jacksonville, florida
"Technician was pleasant."
judi A.
middleburg, florida
"They were very informational, and explained everything to me."
michael D.
jacksonville, florida
"Wesley was punctual, courteous, did quality work and explained to us all that he did"
kaitlyn H.
fernandina beach, florida
rita O.
jacksonville, florida
"Efficient, knowledgeable, courteous technician."
frederick S.
jacksonville, florida
"Good service"
john/ dorothy G.
jacksonville, florida
"Your technicians are always courteous and efficient."
christian S.
jacksonville beach, florida
"Answered all questions. Made all things clear as to what issues there were and gave me all my options."
mr swindell S.
jacksonville, florida
"Your representative, Ernie, was extremely efficient,professional, and very helpful."
victoria d.
jacksonville, florida
"Thomas was very nice. clean uniform and shoes. (booties when needed without ne having to ask. efficient. he knew what he was doing and went about the task without hesitation. always welcome in my home. good personality. vicki dean"
janice W.
jacksonville, florida
"Thomas was very efficient and there was nothing wrong this time."
bob J.
jacksonville, florida
"Terry was prompt and professional. He very effectively and efficiently serviced my unit and kept me informed throughout the process."
neill M.
jacksonville, florida
"Terry was courteous and professional. He was able to tell me the status of my systems in a language I could understand."
clifford C.
jacksonville, florida
"Very honest and listened to my concerns and thoughts."
brad L.
orange park, florida
"Mister Terry is a thorough professional!"
sandra ernstsen E.
jacksonville, florida
"Tech was on time, clean looking, wearing mask."
susan/ron M.
jacksonville, florida
donna S.
ponte vedra, florida
"Technician was very professional"
don W.
jacksonville, florida
"Nice people; not fixing the issue"
dave H.
jacksonville, florida
"The technician was friendly, knowledgeable, answered all of my questions, and very polite and very nice."
bonita B.
jacksonville, florida
tom S.
atlantic beach, florida
"Roger provided excellent service and was very knowledgeable about the AC units."
brian S.
jacksonville, florida
"No one showed up."
john C.
jacksonville, florida
"Ernie was very helpful and quick. Happy with the repairs."
arline thacker T.
orange park, florida
"He was very polite and efficient and wore a mask while inside my home."
randall M.
yulee, florida
"Technician performed all necessary 6 month maintenance checks."
elmer M.
fleming island, florida
"Service technician is away great, explains everything."
michael P.
jacksonville, florida
"never have a problem with service from any technician."
thomas S.
jacksonville, florida
"still havnt received my Invoice you promised, but did get your survey.. what wrong with this picture."
nancy J.
jacksonville, florida
"Very professional and efficient."
bill P.
fleming island, florida
"technisn was couteous and very helpful"
bonnie K.
jacksonville, florida
helen B.
atlantic beach, florida
"didn't replace the downstairs filter."
jerry A.
jacksonville, florida
"Thomas was great! Very pleasant, explained what he was doing, etc."
floyd S.
jacksonville, florida
"Had to have tech come back because A/C was pumpin out hot air and it got up to 90 degrees in the house."
george D.
jacksonville, florida
"Thomas was very punctual...Thomas is a very polite young man..Enjoy when he comes..He is an asset to your company...."
donna B.
jacksonville, florida
"fernando came back promptly when the new faucet was leaking. did a good job."
michael S.
jacksonville, florida
"Although the technician diagnosed the problem, 4 days later I'm still waiting on what the cost will be to replace/repair the problem. Not very timely!"
william M.
jacksonville, florida
"NO ONE PERFECT. BUT THE GUYS WERE REALLY PROFESSIONAL AND COURTEOUS."
dr lin L.
orange park, florida
"excellent tech."
robert T.
middleburg, florida
"Very courteous, knowledgeable and friendly."
frank K.
jacksonville, florida
"Technician focused on the problem and identified likely solution which had not been identified before. Explained why the solution should work."
jessica D.
jacksonville, florida
tim H.
fleming island, florida
concetta L.
fleming island, florida
monica S.
jacksonville, florida
"Same day service."
tim S.
jacksonville, florida
"No info. was left to view to see what the tech. did?"
elaine S.
jacksonville, florida
"Excellent service"
bart B.
ponte vedra bch, florida
kathleen G.
fleming island, florida
"Vianska guided me to the Advantage Program which is perfect for a retired person on a fixed income. Faustino and Javiel did an amazing job removing my old unit and replacing it with all new HVAC equipment in a very short time. Everyone was professional, courteous and very efficient."
nabors N.
fleming island, florida
"Provided same day service, quick and efficient."
childress L.
jacksonville, florida
"Pleasant and efficient"
david K.
jacksonville, florida
clay C.
jacksonville, florida
"The technician was able to come out within 45 minutes to take care of us in an urgent situation."
thomas P.
fleming island, florida
"I was told that an appointment was set up for 2 to 4 pm yesterday. Called back at 3:20 and was told that technicians were on call. Had to ask if I was still on the list for service yesterday. It was confirmed. Finally got a call from David at 5:32 pm. Service from technician was excellent."
vanessa C.
jacksonville, florida
"He was on time, worked very hard and very friendly."
franklin B.
orange park, florida
"The tech was prompt and excellent."
bonnie and S.
jacksonville, florida
norman M.
nocatee, florida
"courtesy"
deloris F.
jacksonville, florida
gerald N.
jacksonville, florida
"Service rep was very thorough professionally & took the time to explain everything regarding the two HVAC units."
pedro V.
jacksonville, florida
"Quick turn around to service call. Friendly tech and office staff."
anthony S.
jacksonville, florida
"Time spent and care I observed"
kenneth W.
ponte vedra bch, florida
william V.
st. augustine, florida
"Excellent overall presentation of product, knowledgeable of product. Not a pushy sales person, calm, informative, took an interest in our needs. Quick scheduling of installation. Courteous. Confident sales person."
shirley M.
ponte vedra bch, florida
"Fixed the 5 ton system but the other system although working when tech left, failed to work in the evening or night. Had to call at 11 pm that night to set up appt to fix the system not working properly. Also the tech left his equip and the attic light on along with the attic door not closed."
gene N.
jacksonville, florida
"Very professional polite and very informational very pleased thank you"
james B.
ponte vedra, florida
"Fernando was very thorough in ascertaining what might be causing relatively high salt usage. He made one change and gave me some good insight."
fred K.
jacksonville, florida
jennifer I.
jacksonville beach, florida
"Bid was too high"
louis L.
st johns, florida
"Bill was prompt. He provided expert service and wore booties and mask entering my home."
christine M.
jacksonville, florida
"This is the second time Bill has been to my residence. He is efficient and professional."
don W.
jacksonville, florida
"Tech is great but we are still struggling with the temp in the house"
byron R.
orange park, florida
james J.
st augustine, florida
richard B.
orange park, florida
kellie B.
jacksonville, florida
katie B.
jacksonville, florida
"I have always received exceptional service"
thomas C.
fernandina beach, florida
allie M.
saint johns, florida
"Jose came out on a Sunday night, was personable and fixed our AC with a quickness."
karl R.
orange park, florida
"have not received a copy of the receipt for service performed 7-22-2020"
aesthetix+medical S.
ponte vedra, florida
"I am the owner of the business condo and I lease to the Medical Spa. When this appointment was set up I asked that the technician call ME after the service was done. Nobody called. So I called the Air Eng office, and they said he would call me in-between jobs. Nobody has called. I wont use the Company again if the technicians wont follow a simple request."
chris R.
orange park, florida
mr schutt S.
amelia island, florida
"good work"
tony H.
jacksonville, florida
"I wish you would keep more parts like circuit boards in stock. If you did. My unit could have been repaired the same day."
glenda W.
jacksonville, florida
"Technician arrived on time, was courteous, and completed the service."
mike V.
macclenny, florida
"Lewis was very knowledgeable and helpful"
rory M.
jacksonville, florida
rosemary A.
fleming island, florida
montae S.
jacksonville, florida
"The customer service is always amazing when I need work from Air Engineers!"
rhonda K.
jacksonville, florida
"Very Good worker and very professional"
linda W.
jacksonville, florida
"The diagnosis of our problem occurred very quickly. Unfortunately, the part took 7 days to arrive. Living without air conditioning for 7 days during the middle of summer was an ordeal."
brenda C.
ponte vedra, florida
"Jose wore a mask and was respectful in our home."
ethel P.
ponte vedra, florida
"Jose was amazing! Very professional and took great care to find the problem. Thank you for sending him and if possible, I would very much like to have him as MY representative."
susan J.
fleming island, florida
"Called before arriving and was prompt and courteous."
ronald G.
green cove springs, florida
"Well you came twice and my house is hot, I'm not giving you guys 2200 or 1500"
linda M.
jacksonville., florida
"Very good technician"
robert M.
jacksonville, florida
darrell W.
orange park, florida
"Have had Thomas few times now , out if all technicians he is extremely good checking out and cleaning the unit inside and out. Friendly and knowledgeable."
thomas H.
ponte vedra beach, florida
"Roger Moore"
john P.
fernandina, florida
"Technician was totally professional and friendly."
dave T.
orange park, florida
"Tech was very knowledgeable"
tim M.
middleburg, florida
ken S.
fernandina beach, florida
"Straight forward knowledgeable answers. Good information on how the process is done."
carol R.
jacksonville, florida
"Technicians showed up @ 5:40 pm for a 2 - 4 pm window."
eartha C.
jacksonville, florida
sarah C.
jacksonville, florida
"Canceled three times. Had hard time getting a return phone call from anyone."
ryan C.
jacksonville, florida
"He was able to identify there was a clog in the drain and he cleared it. He also cleaned up the unit very nicely. he was very courteous and informative and helpful. The reason its not a 10 is because the AC still isnt cooling to the set temperature in the afternoon. Its closer than what it was but still not cooling all the way."
frank K.
jacksonville, florida
"Efficient work, good communication"
barry A.
st augustine, florida
"On time arrival with equipment for installation and took the time to install correctly."
chris A.
jacksonville, florida
"Knowledgeable technician. Courtesy and patient to answer questions, addressed all air concerns. A good job!"
bob P.
ponte vedra bch, florida
"Fast , efficient wonderful service"
luann B.
jacksonville, florida
"it took 2 weeks to replace my fan motor the maintenance service was good"
dan H.
fleming island, florida
"Installation of new HVAC was done with care, and expertise."
lynn O.
jacksonville, florida
scott C.
fleming island, florida
joan wagner W.
jacksonville, florida
anne M.
jacksonville, florida
"It has been a week waiting on parts. They have not returned to fix it!"
david N.
fleming island, florida
"Tech is very knowledgeable about our system and took extra time to diagnose the issues."
eugenia G.
jacksonville, florida
"I like those who know how to listen to people, not just hear words, and he knows how to listen, and is quite efficient in his work."
sharon K.
orange park, florida
"Everyone was knowledgeable and extremely professional."
eula J.
jacksonville, florida
"They were prompt, courteous, professional and easy to do business with. After having been given the run around by my home warranty service and their contractors, it was refreshing to see there are still businesses who take customer service seriously."
stephen M.
orange park, florida
"He was knowledge able"
elaine T.
jacksonville, florida
"They were hard working people"
robert B.
jacksonville, florida
"Always great service"
dolly t.
fernandina beach, florida
"Sean and Alonzo showed such technical knowledge, skill, and training! The sales rep told me about the 10-year program. He did not tell me about other options! So, I am not sure I made the right choice. I am 72 years old and not even sure I will be alive in 10 years. The rep did not show sensitivity to my age! He said, "I could pay it off." I am retiring!!!"
skip S.
jacksonville, florida
"Went out of their way to do a good job"
matthew B.
jacksonville #2410, florida
"he was proficient"
jean O.
jacksonville, florida
"Efficient"
troy D.
atlantic beach, florida
"Tech quoted me $7,500 for a 2.5 ton unit and I asked him to send me the quote by email. Crickets. Price seems way off anyway. Buying a unit from one of your competitors."
. funyak F.
jacksonville, florida
"Very professional."
bruce H.
ponte vedra, florida
stefan B.
middleburg, florida
"Showed up in the time frame given. Able to make the repair immediately. Thomas was very polite and professional."
katherine O.
ponte vedra beach, florida
"Steve was excellent and thorough."
jacque H.
ponte vedra beach, florida
"problem solved"
melissa C.
st. augustine, florida
"Good Afternoon, I had an emergency service this past Sunday when my A/C went down. It's as you know, very uncomfortable this time a year in Florida. With that being said, I scheduled an online appointment very quickly. I really didn't think I would get anywhere on a Sunday, we had to evacuate our house and our animals. Surprisingly, I was called back! Someone was coming out at lunchtime. I was so surprised and happy. I do have a little history worth mentioning. I am a seven year female combat veteran with direct deployment to Helmand Province Trauma Hospital, Afghanistan during Operation Enduring Freedom. It's important to know as I came home disabled due to PTSD/Depression. So, heat is not on my side. It's actually one of my triggers, sitting in heat for extended periods. My support dog Sam, by his breed cannot tolerate severe heat. So, here we both are uncomfortable, out of our element, and anxious. Then we met, Derrick & Ernie from Air Engineers. They had to be here for over 2 +hours working together in attempt to fix our situation. They were over the top knowledgeable and keep me completely in the loop. Derrick walked me through every maintenance package to upkeep our unit and maintain our status with Air Engineers. Ernie went above and beyond explaining the issue, parts required, and service needed. He made it clear he was going to fix this issue, not "patch it". Which is what I need to know. I didn't need a band-aide on this issue; but it completely fixed! Our health depended on this. So, any repair needed for your A/C is always expensive. I have a HB 2-10 warranty, I'm sure all of my services are covered but they have yet, even called me for an appointment. Today, I ordered my coil part from you. And I will be paying out of pocket for services that are covered under my HB 210 warranty. I have a choice, and I chose to go the route of the two people that I trust, that have helped me, and I know will come back to finish the job correctly. And, I am okay paying for that! My health and Sams health and well being are worth that. So, thank you to Derek and Ernie for all your hard work and dedication, for this excellent service during this heat, and for letting me trust you with our overall health & well-being. We look forward to seeing you very soon!"
frances P.
atlantic bch, florida
"Good communication, friendly, fixed the issues"
ronald B.
saint johns, florida
"The technician was polite and very helpful. He reset my thermostat for me."
christine F.
jacksonville, florida
"Good explanations of future problems I'll be encountering since my A/C unit is 17 years old"
alan A.
jacksonville, florida
"Was on time and efficient. Explained to me what he was doing."
michael P.
jacksonville, florida
"He called ahead, came on time and educated us on things that we could do to maintain our system"
diane K.
ponte vedra, florida
rebecca H.
jacksonville, florida
"There was very little warm time in setting up the new AC. The tecnician had set unit to work and it did!"
mrs forchtner F.
jacksonville, florida
"Bill is an excellent worker. We appreciate his hard work."
gloria G.
jacksonville, florida
"Paul fully explained what he was going to do. I knew this would take a few hours so every time he entered my house he called out so I would know he was in the house. I have had this unit for 3 years and this is the first time the humidity feature was set correctly. Finally I am no longer freezing in my home."
thomas D.
jacksonville beach, florida
raymond S.
orange park, florida
"Jose was prompt and thorough"
david P.
jacksonville, florida
"The inspection was complete and my questions answered."
randy G.
jacksonville, florida
susan G.
jacksonville, florida
"Technician (Paul R. #424) was knowledgeable of a new system and equipment. Installation was quick and accurate. Prior techs had no clue."
robert C.
st augustine, florida
"Service was on time and conducted in a very professional manner. Very pleased with the professionalism exhibited by Service Experts."
linda W.
jacksonville, florida
"On time and professional."
carrie T.
jacksonville, florida
kelvin M.
macclenny, florida
mr schutt S.
amelia island, florida
"Most thorough maintenance I have ever received."
mark B.
jacksonville, florida
"Very pleasant and efficient."
tracy D.
jacksonville, florida
"Efficient technician"
tabitha B.
jacksonville, florida
"the technician was not intrusive as he worked on my unit"
mr gramlich G.
jacksonville, florida
"The tech explains in laymans terms!! And was very professional, worked didn't dilly dally,"
william wiese sr S.
jacksonville, florida
steven F.
jacksonville, florida
"Very knowledgeable and friendly"
dr toker T.
ponte vedra bch, florida
"Roger is always careful in my house and wore a mask and gloves and booties. He is extremely competent and explains everything clearly."
barry A.
st augustine, florida
michael B.
jacksonville, florida
"Air Engineers was quick to respond. Trevor quickly fixed the problem and gave tips to prevent it from reoccurring."
bud S.
ponte vedra beach, florida
suzanne K.
jacksonville, florida
"The technicians were very polite, they got the job done efficiently and cleaned up"
jacque H.
ponte vedra beach, florida
graciela e V.
st. augustine, florida
"Nicholas Talg service was OUTSTANDING! Very knowledgable, pleasant and polite. He is an asset to Air Engineers! Please make sure you inform him about this survey."
joy K.
jacksonville, florida
"Thomas is a sweet thoughtful tech who took his time."
stephanie H.
atlantic beach, florida
"They were very friendly and transparent about our AC unit."
talmadge L.
ponte vedra, florida
"Service person was kind, efficient and explained things clearly. He was also wearing a mask which was great."
juan C.
jacksonville, florida
"Good service and installation went very well"
teresa H.
jacksonville, florida
"He did an excellent job."
linda S.
st johns, florida
terris B.
jacksonville, florida
"Tech was on time, knowledgeable and took care of the issue quickly."
martita C.
orange park, florida
"Awesome service"
janet G.
fernandina, florida
"When it comes to customer service with your company it's okay to blame the customer when the tech is running late without a phone call."
traci B.
jacksonville, florida
"Thomas has serviced our system on numerous occasions and always provides exceptional feedback and services."
don B.
orange park, florida
bill K.
jacksonville, florida
"The service is always great! David Allen did our semi-annual checkup. Very knowledgable"
stu N.
ponte vedra beach, florida
"A second opinion found the solution to the problem without the cost of an expensive repair."
sharon D.
fleming island, florida
"The technician was very professional and friendly was able diagnose the problem quickly and repair."
harold S.
jacksonville, florida
"Very professional on time explained what he did and he wore a mask"
agnes H.
jacksonville, florida
"great job"
fred E.
orange park, florida
"Mr. Ruckman was very thorough and familiar with the water-to-air system."
lynn O.
jacksonville, florida
"Tech (Paul Ruckman) was very knowledgeable, professional. Determined problem and corrected it very quickly."
pamela K.
jacksonville, florida
robert H.
fleming island, florida
steve H.
middleburg, florida
"Very satisfied Paul was very knowledgeable and did a excellent job."
ms baldwin B.
jacksonville, florida
"Service was excellent once he got here. However, I had the misfortune to have my air conditioner stop working on a weekend night at 8 p.m. I placed a call immediately and got an answering service who told me that a technician would return my call within an hour. I received no call so I call again and spoke with another answering service person. I was again told I would receive a call soon. I didn't hear from someone until the next day at 11:30am. The fix was easy and I could have been advised over the phone to do something that would have spared me having to suffer through the heat the night before, ...before the technician came out the next day."
robert C.
st augustine, florida
"Tech was very through and professional. Very informative and helpful with information on equipment."
jennifer N.
jacksonville, florida
joanne H.
fleming island, florida
"Service person was very helpful & was on time."
edward N.
jacksonville, florida
"Routine maintenance, no difficulties"
matthew B.
jacksonville, florida
"Ernie was very profesional and took the time to Explain things to me about my AC unit in a way I could understand."
kenneth E.
jacksonville, florida
ileana l.
st johns, florida
"Kevin # 327 and Alanzo # 435 were great. They did everything very efficiently and picked up after themselves. they also explained the whole process."
ileana l.
st johns, florida
"Jose#344, Anthony, Sean and Alonzo were very efficient. they ensured we were comfortable with them working in the house. Jose kept us updated through the process. all were very professional at all times. Jose and Sean also were great with offering some helpful tips for a better result."
jennifer S.
jacksonville, florida
"Arrived over 2 hours after appointment time but we were called to let us know he would be lagry"
sherilyn U.
jacksonville, florida
"You answered my call immediately. The technicians are very polite, professional and knowledgeable."
barbara B.
jacksonville, florida
"Well, there were no problems found and Nick was very polite. No negatives"
susan J.
fleming island, florida
"Very professional and answered thoroughly a couple of questions I had and took the time to teach me to clean the outside part of the unit and how to tell what were the best filters."
brian B.
fleming island, florida
michael W.
atlantic beach, florida
"Nothing was resolved in relation to the drainage issue and then the next day my whole A/C system completely shut down"
jerry W.
jacksonville, florida
"During this very difficult time, your technician what's proficient and expedient. He wore a mask and gloves for which I was most grateful. I am 73 years old and in the high-risk group. He is a first person who has been in my house since March 17th, and I appreciated his concern."
jim C.
st johns, florida
"Went right to work, checked everything out. Good report no mess."
sue R.
amelia island, florida
"Problem was quickly identified and the part obtained and installed in a timely manner. I am very satisfied with the service but the set labor charge of $664 to install a motor (less than 1 hr of work) seems quite excessive."
edgar jr. J.
jacksonville, florida
"Technician did not wear mask or practice Social Distancing"
alan A.
jacksonville, florida
"The write up on the visit was very brief and it seemed like the motivation was to upgrade to a new system even though a the compressor was only 5 years old and has been serviced by Air Engineers twice a year since we moved in in 2014."
roger S.
orange park, florida
"Courteous, respectful, knowledgeable, hardworking, patient"
joe P.
ponte vedra beach, florida
"Prompt courteous service"
pat T.
jacksonville, florida
"Even though I called late at night. The Tech came out and fixed my AC. 3 Other 24 AC services said they would come the next day even though they advertise 24 hour service. I will remember that and tell my friends who actually showed up."
sandra M.
amelia island, florida
"He was polite and competent"
alan C.
jacksonville, florida
"Great job"
myra L.
jacksonville, florida
"Technician was very professional and followed protocol by wearing a mask and informing me of what he needed to do."
janice W.
ponte vedra, florida
louis P.
ponte vedra bch, florida
"Roger is the best and we like him---"
dennis S.
st johns, florida
"Very professional and knowledgeable."
james B.
ponte vedra, florida
"Knowledgeable technicians"
peter L.
ponte vedra, florida
"Very Knowledgeable and courteous technician. Answer all my questions. My system is running perfectly."
ted J.
jacksonville, florida
"Clean, Thorough, Knowledgable!"
mr ehlig E.
ponte vedra bch, florida
gary S.
ponte vedra, florida
"On time, clean, thorough"
alfred j L.
jacksonville, florida
"Saved me some time and money on this check-up."
catherine G.
jacksonville, florida
"Robin was Excellent! Very courteous, knowledgeable, informative and thorough. Robin did a great job!"
elizabeth H.
jacksonville, florida
"Fast service, qualified people, great work!"
mary meeks M.
jacksonville, florida
"He seemed knowledgeable"
tom D.
ponte vedra, florida
"Technician was pleasant, informative and efficient."
wayne M.
st augustine, florida
roland P.
jacksonville, florida
"Mr. Ruckman arrived on time and was friendly, courteous and knowledgeable. He was efficient and the inspections and services performed seemed to be very thorough and well done. I would be happy to see Mr. Ruckman back in the future"
craig N.
fernandina beach, florida
"He was extremely thorough."
doug M.
fernandina beach, florida
"He was very efficient"
ms gillmore G.
jacksonville, florida
eugene K.
jacksonville, florida
james D.
jacksonville, florida
jane S.
jacksonville, florida
"I have been a customer of Air Engineers for around 5 years. I have always been satisfied with the service provided. This last service call, not so much. I do not understand how an AC unit I purchased for $8000. in March of 2018 and still owe $5000. could require all of the suggested repairs and replacement parts that the technician said were needed. Close to $1,000. When I questioned the technician about this, he stated the parts were substandard. Confusing, because why would a company place sub-standard parts in a brand new unit that a consumer purchases. I am in the process of making inquiries into usual working life spans of specific parts(capacitors, usually 10-20 years,) and conductors. The necessity of a whole system flush of a practically new unit, and how 3 pound of coolant replaced in a unit used for 2 years is even possible. It feels as if best business practices are not being applied, and that I have been targeted by a scam that capitalizes on consumer lack of knowledge. I am so irritated by this whole situation, that I cannot begin to act on this until anger has subsided, and reasonable cognition has been restored."
george n heheman H.
jacksonville, florida
richard V.
fleming island, florida
"Very professional"
lloyd H.
st. johns, florida
"Very professional."
mrs snyder S.
jacksonville, florida
"Have been dissatisfied in the past, but this tech seemed competent"
jane S.
jacksonville, florida
"I spent over $8,000. for a new unit on March, 2018. I have a bi-annual precision Tune-up appt. this afternoon, and at the end of the inspection, the technician hands me a service receipt that indicates that I need almost $1,000. Of replacement parts, coolant, and an entire system flush. A capacitor typically has a working span of between 10-20 years. Of course there are factors that influence/shorten that longevity.....but 2 years???? With all of the things that the technician assessed as required maintenance, I am perplexed, and deeply disturbed. This is not something I feel is acceptable, and further inquiry/action are next steps."
susan P.
jacksonville, florida
"Good explanations Fair"
lucy H.
jacksonville, florida
terrence B.
jacksonville, florida
"He did what he was supposed to, answered any questions we had, and finished the job up quickly and efficiently."
suzanne M.
jacksonville, florida
tyron L.
jacksonville, florida
"70"
tyron L.
jacksonville, florida
"I had to wait for part and I get it. I assumed parts were kept in a warehouse at technicians disposal but I guess not."
daniella H.
jacksonville, florida
"Roger is one of your best technicians. Always explains things thoroughly and his work is always through also."
ray S.
jacksonville, florida
"Derek was professional and direct to the point"
todd J.
fernandina beach, florida
"Trevor was very professional from the time he came to the door to greet me, and asked me to assist him in turning down the thermostat to cycle the AC to run for the time he needed to run his tests for our system. He then thanked me for my service and reminded me to renew on time to save some extra money!"
tony F.
jacksonville, florida
lee K.
fleming island, florida
"This company has serviced my AC unit for the last 6 years. The old one in the last 6 months was on the way out. I was advised to replace it. Air Engineers made that a possibility for me! On time clean and efficient!!"
roy A.
jacksonville, florida
"The technician explain the procedure to me step-by-step and was very professional and knowledgeable."
jacob B.
orange park, florida
"The tech was thorough, answered any questions , and timely."
margaret H.
jacksonville, florida
"He was very courteous and professional and appeared to be very knowledgeable."
pamela K.
jacksonville, florida
michael R.
fernandina beach, florida
"Bill was great"
lin W.
jacksonville, florida
"Gary was wonderful. He was very respectful of social distancing and of my time. Friendly and nice too."
tyron L.
jacksonville, florida
"Im always happy with the service I get but can quite figure out why I wasnt allowed to use veterans or essential personnel discounts."