Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,193 Reviews
alvin L.
jacksonville, florida
"Friendly and professional"
rebecca S.
jacksonville, florida
delaney H.
jacksonville, florida
linda W.
jacksonville, florida
"The technician knew the bulb in our air handler needed to replaced and had a spare on his truck."
rosa M.
jacksonville, florida
"Thus far company and staff are always professional and willing to provide assistant."
karen H.
maxville, florida
donna S.
jacksonville, florida
"Tech was very helpful and informative"
lloyd H.
st. johns, florida
"Very professional. Did an excellent job."
agnes H.
jacksonville, florida
randall M.
yulee, florida
"Walt was very courteous & professional."
laura L.
jacksonville, florida
"Work was done quickly and thoroughly."
bonita B.
jacksonville, florida
"He had to be reminded to put his mask Plus had to call him back to the house"
joan wagner W.
jacksonville, florida
"did not finish job"
mr menefee M.
fernandina beach, florida
ray B.
orange park, florida
"Thomas always does a great job. Service has been very good over the years."
dennis O.
fernandina, florida
"Appointment was scheduled for 9:30. They arrived 10-ish. Apparently people making appointments didn't realize drive time. Otherwise, excellent service."
burke M.
ponte vedra bch, florida
"Crew was not prepared to clean up inside of the house after completion. No vacuums. I had to vacuum my own house 3 times to remove dust and loose insulation."
mary C.
st augustine, florida
"Walt was professional, courteous, and knowledgeable."
douglas lambert L.
ponte vedra beach, florida
"Gary explained what he was doing and what it would cost."
teresa G.
jacksonville, florida
mr harrison H.
jacksonville, florida
"Worked hard for several hours including in the rain to fix the air conditioner.."
edward G.
fernandina beach, florida
"awaiting call back on new thermostat"
harold J.
jacksonville, florida
reggie W.
jacksonville, florida
"The technicians showed up on time and were very quick with the service of my ac unit."
george M.
jacksonville, florida
"Called ahead and considerate of my property"
helen B.
atlantic beach, florida
dennis H.
jacksonville, florida
ricky R.
jacksonville, florida
"Great service very professional good communication"
james C.
ponte vedra beach, florida
diane K.
ponte vedra, florida
"Busy and efficient and communication"
julia J.
jacksonville, florida
"Walker explained that very thing and was very helpful."
john P.
fleming island, florida
mr gramlich G.
jacksonville, florida
"On time called first cleaned the outside unit to extreams!!!! Excellent"
casey B.
orange park, florida
"Terry did a very thorough job."
lonnie R.
jacksonville, florida
"Expertise in his field."
jeremiah L.
jacksonville, florida
franci S.
jacksonville, florida
"The Tech is very knowledgeable He is always a pleasure to be around very professional"
mike C.
jacksonville, florida
"Your Tech, Terry, did a great job. He answered my questions, suggested I replace the UV light, (replaced), and was very thorough."
eugene A.
green cove springs, florida
christophe O.
neptune beach, florida
ellen O.
jacksonville beach, florida
vanessa C.
jacksonville, florida
"Great Job ??"
judi A.
middleburg, florida
"Thomas is very informative, and he's worked on my system since the previous owner!!"
lisa D.
jacksonville, florida
"Very thorough"
casey B.
orange park, florida
"Terry was very thorough and explained what he was doing."
terry F.
orange park, florida
"Early to appointment, called for permission. Clean up after job"
thomas W.
ponte vedra beach, florida
"You all do good work"
sherilyn U.
jacksonville, florida
david M.
st augustine, florida
david M.
jacksonville, florida
"Roger is always friendly and answers my questions. He explains if there is a problem so that I can understand."
nancy E.
jacksonville, florida
"Very polite and knowledgeable."
cynthia T.
jacksonville, florida
"On time & good worker"
dr lin L.
orange park, florida
"Jose did a great job and always polite and considerate"
wayne B.
jacksonville, florida
"He was knowledgeable about the equipment."
melissa Q.
jacksonville, florida
"My daughter & son-in-law were there. They wetre impressed by Trevor's politeness."
jean stratford S.
jacksonville, florida
donald H.
jacksonville, florida
"The technician was well within the announced time frame, called ahead, professional & courteous, and competent."
william S.
jacksonville, florida
dave T.
orange park, florida
"Tech is highly knowledgeable and, gave us full a update on our system"
wild B.
jacksonville beach, florida
"Ernest is professional and is the best technician we have ever had."
karen M.
jacksonville, florida
chuck P.
yulee, florida
"These two man met everything I could want and more"
mitchell owens O.
jacksonville, florida
kelvin M.
macclenny, florida
rebecca T.
jacksonville, florida
montae S.
jacksonville, florida
"Technician was very professional and used social distance guidelines."
lawrence G.
jacksonville beach, florida
"Quick & efficient"
susan S.
jacksonville, florida
"The technician went over and above trying to solve any issues."
terence C.
jacksonville, florida
nancy J.
jacksonville, florida
"Technician was very efficient in servicing my unit. He showed me the condition of the filter and suggested replacing which I did. I feel he did an excellent job."
arline thacker T.
orange park, florida
"He was very polite and informed us of what he was going to do"
gilbert F.
jacksonville, florida
mr jarriel J.
jacksonville, florida
"ac works as it should"
scott W.
jacksonville, florida
"Jose he has been coming to my house for years. Hes a great representative does an awesome job. Always explains things and is a very pleasant person."
kim W.
orange park, florida
"Paul is thorough in his work and it is evident he cares about the customer and the quality of work he performs."
robert V.
fleming island, florida
lauren E.
jacksonville, florida
"The techs were polite, respectful and punctual."
julian H.
jacksonville, florida
mike H.
orange park, florida
"On time. Knowledgeable and friendly technician."
john P.
orange park, florida
robert C.
st augustine, florida
"My technician was very knowledge and professional. He checked everything out and discussed his finding with me."
sarah P.
jacksonville, florida
luis P.
ponte vedra beach, florida
"Excellent service and very cordial people... Love the company so much that joined their service plan."
linda K.
jacksonville, florida
mazalia M.
jacksonville, florida
"Very efficient"
sue I.
jacksonville, florida
"Bill is the best technician that you have on your staff. I have been a customer since 2000, and endured a couple of crappy techs, prior to finding Bill. Treat him well."
james S.
st johns, florida
"Arrived early, pleasant, hard working with attention to every detail. David explained what he was doing and the progress he was making. there were 4 units to maintain so he moved seamlessly to each unit. He cleaned outdoor units in a way that has not been done before. He was excellent"
richard B.
orange park, florida
"Wry helpful"
timothy k.
jacksonville, florida
graciela V.
saint augustine, florida
rick M.
jacksonville, florida
mary halle H.
atlantic beach, florida
"Your folks are always great. We had a 12-2 window and Jose did not arrive until around 4. I had to reschedule meeting because I rely on your committed window."
ann N.
jacksonville, florida
"The technician was very knowledgeable and was very prompt."
karen palato - M.
jacksonville, florida
"Thomas has been able to answer all our questions He is very personable and polite."
janet K.
yulee, florida
"The company has always provided reliable service and exceptional customer service"
mick M.
fleming island, florida
"Very Honest Company, Tech`s are very well trained and experienced. I have been using Air Engineers Service Experts for several years now and I have used other companies, but they are the best. I trust them!"
joline B.
jacksonville, florida
"Maintenance performed, went great. Trevor arrived on time. Worked quickly and efficiently. Answered my questions about performance, upcoming repair and filters."
joel P.
ponte vedra bch, florida
hubert G.
fleming island, florida
karl R.
orange park, florida
"I called Air Engineers this morning for a problem with my heat pump system that had stopped running during the night. When the technician arrived and opened the air handler he said oh, the wire nut on the incoming power wire has come loose. After he fixed the connection, about 2 minutes, I asked him why would the wire nut come loose, and he said they come loose from time to time and should have been checked and tightened during your last system maintenance. The technician then told me there was an $85.00 charge for replacing the wire nut. I asked the tech why I had to pay for the service call, since I am on your yearly system maintenance. He said the charge was for the wire nut installation. First, I cannot believe that Air Engineers would have the gall to charge $85.00 to install a wire nut. Second, why do I pay for yearly maintenance, if I have to pay to have something fixed, that should have been corrected, during my last six months system maintenance checkup? If this is the way Air Engineers is going to treat one of their longtime customers, I will be looking for another company to handle my future home heating, and air condition needs I was called by the operations manager who seems to feel that making money is more important then a good customer relationship."
ellen O.
jacksonville beach, florida
"He was extremely knowledgable and friendly."
samir M.
jacksonville, florida
"Watt was great, professional and knowledgeable"
capt sewell S.
orange park, florida
"Prompt response and correction of problem."
frank F.
middleburg, florida
michael B.
fleming island, florida
bruce H.
ponte vedra, florida
mrs staples S.
jacksonville, florida
"I am not sure what to think. Since I was given such an exorbitant price for a replacement, I wonder if I really need one at all."
barbara M.
jacksonville, florida
john G.
jacksonville, florida
"Our technician.Walt, did a very thorough check on all three of our systems."
dr lin L.
orange park, florida
"Thorough and efficient . Always polite and thoughtful."
mae byers B.
fleming island, florida
"Trevor has serviced our air system for several years. I trust him and he is very professional and knowledgeable."
ms e gilio G.
jacksonville, florida
david K.
jacksonville, florida
tim M.
middleburg, florida
neill M.
jacksonville, florida
"Walt called before he arrived. He was respectful of me and my property. He was extremely professional. He kept me advised about how the maintenance was going. He recommended positive proactive action to take in getting the best service."
herbert K.
fleming island, florida
"Staff arrived within scheduled time frame. Did not find any concerns."
elaine P.
jacksonville, florida
"Roger was very efficient and conducted the maint. on the unit quickly"
alan P.
jacksonville, florida
"The tech Paul is very thorough unlike some other techs."
bonnie T.
fleming island, florida
"Very professional and Curious."
timothy S.
ponte vedra beach, florida
"Let me first say the technician was great. But we are now operating on emergency heat only and the repairs are not complete. I expected a call back so that we can get the system operational. It's been two days since the service. I called and left a voice message yesterday and still haven't had a return call. That's pretty slack..."
kimiko H.
jacksonville, florida
mrs victor V.
fleming island, florida
"The technician identified an issue during the visit and I have NOT received any follow ups on a resolution to resolve the problem"
robert p. & saundra s. D.
jacksonville, florida
"Gary is highly skilled at what he does. In addition he is very clear in explaining what needs to be done. He is a pleasure to work with. He is the ONLY technician who I want to service my HVAC system."
paula J.
jacksonville, florida
janice J.
jacksonville, florida
"He was very professional and new what he was doing."
mr. pendley P.
jacksonville, florida
"Great service"
kenneth H.
fernandina, florida
"Explained everything in detail"
victor H.
green cove springs, florida
"provided over and above service"
harry W.
jacksonville, florida
"Very comprehensive inspection and maintenance of the system. Gary is always happy to explain what he is doing or answer specific questions in detail."
roberto P.
jacksonville, florida
"We dont remember the technicians name, bu we give the ticket number 221744. He explained everything to me and was very throughly. I will like for this technician to continue servicing the air conditioning maintenance in my house."
george D.
jacksonville beach, florida
"Gary was very professional. He called to give me his anticipated arrival time, evaluated the work when he arrived and was done in less than an hour."
carol R.
jacksonville, florida
"Bill was very pleasant, courteous and efficient."
bruce schreiber S.
jacksonville, florida
"He found the problem that I was concerned with, without me telling him about it."
richard M.
orange park, florida
"Mr. Jones was by far the best tech I have had service my AC. He was very detailed and explained the process with me. I would love to have him service my unit each time."
lesli W.
jacksonville, florida
"Quality"
twila B.
jacksonville, florida
larry S.
jacksonville, florida
"knew his job and did it well"
brett G.
saint johns, florida
"Walton #505 was a pleasure to have on the maintenance service. Walton was extremely thorough and also educational about the units, air filters to use, future considerations etc...Walton also has good interpersonal skills with regards to listening, communicating and being a positive individual. Hope to get him again on future calls. Seems like a good person with good knowledge."
elizabeth M.
jacksonville, florida
"No AC . was very glad that they were able to make a next appointment on Saturday"
mike P.
jacksonville, florida
lashanta M.
jacksonville, florida
"Job was done quickly, technician was courteous and came in the house wearing a mask and shoe coverings."
diane S.
jacksonville, florida
"The two techs that came out spent a great deal of time on cleaning, and actually cleaned up after themselves too. Super friendly and knowledgeable and took time to explain things. They even sold me on the UV lighting system for ducts."
judy K.
jacksonville, florida
dennis M.
amelia island, florida
"Tech arrived on time and, after observing the problem, encouraged me to contact him for additional help. I did that after the problem reoccurred and he took the necessary steps for a permanent solution."
alvin L.
jacksonville, florida
"The techs were excellent and efficient respective of my home and made sure all issues were resolved"
jackie & charles G.
jacksonville, florida
"Very friendly & professional in every way. He explained so we could understand our problem. Terry is truly and asset to your company, make sure you keep him."
lorraine C.
fleming island, florida
"Did a great job and quick ly fixed problem"
mr schutt S.
amelia island, florida
"A little disappointed that the 3 filters were not installed and equipment was not available to detect where a coolant leak was located."
john B.
jacksonville, florida
"Timely turn around."
connie G.
orange park, florida
"Thomas was wonderful, friendly and informative"
cindy S.
jacksonville, florida
"On time and polite"
malvern S.
jacksonville, florida
"My choice"
maureen A.
orange park, florida
"I had to ask the technician if the UV bulb needed to be replaced. If I had not asked it would not have bben relaced. Your system should note when it is time to chnage the bulb. Also, having been a customer for 20 years I would like Air Engineers to call me to remind me it is time for the maintenance call."
mark C.
hilliard, florida
"Very professional and knowledgeable technicians. Extremely friendly. Very satisfied."
frank K.
jacksonville, florida
"Experienced technician, efficient job completion, good communication skills, also worked with trainee assistant on a timely basis."
mike G.
fleming island, florida
"Rep knowledgeable, arrived on time. Finished on time."
cheryl H.
jacksonville, florida
"The technician was very good, courteous and thorough."
steven B.
yulee, florida
carol M.
jacksonville, florida
"Quick, friendly, helpful service. Also on time!"
lynne G.
jacksonville, florida
david M.
ponte vedra beach, florida
"Bill is great. Professional and personable"
eleanor C.
orange park, florida
"Why? Good service."
michael B.
ponte vedra, florida
rick&pam J.
fleming island, florida
"Kyle was prompt, professional."
keith lastrapes L.
jacksonville, florida
"Ultimately satisfied; however, very dissatisfied with initial process; would like to speak to a service manager about my issue"
sonia juan J.
jacksonville, florida
"Great personal experience. The technician was attentive and skilled."
shelton A.
jacksonville, florida
"Not real sure about the UV bulb I needed. Probably did. Asked about talk with GM. No apology."
susan H.
jacksonville, florida
"Paul diagnosed and fixed what was done wrong in my late August installation, including wires crossed, bad zone board and Zones mixed up (zone 1 is main floor, but was labeled 2!)"
judy W.
fernandina beach, florida
"Forgot to come back inside to check the thermostat"
darrell W.
orange park, florida
"This is the third time I had Thomas. As many years I have done business Thomas by far is the best service technician I have had. Dont get me wrong they all are very good no issues but Thomas is friendly , thorough , checks everything 100%. You should be very proud you have someone like him."
brenda M.
jacksonville, florida
"Im happy someone was sent the day I called, but wish hed arrived earlier before dark."
eleanor Y.
jacksonville, florida
"did not come on time"
scott W.
jacksonville, florida
"David answered all my questions clearly explain what the problem was and discussed potential solutions. He was courteous, polite and knowledgeable."
frank M.
jacksonville, florida
"Tech did an awesome job!!!!!"
mitchell E.
fleming island, florida
"Original appointment was 10:00 to 12:00 then at 11:45 the appointment was changed to 4:00 to 6:00"
joe F.
jacksonville, florida
george D.
jacksonville, florida
"Unfortunately it is the 3/4 blower motor...Not satisfied with that, but the technician Roger explained problem and made replacement two days later...Is a very courteous young man..."
kerry D.
jacksonville, florida
"Fit me into the schedule AND Paul was polite, worked diligently, and explained the issue."
tom A.
jacksonville, florida
"Polite and knew what he was doing."
bernard H.
jacksonville, florida
farooq E.
fleming island, florida
"Honestly done maintenance with out scaring for things must get done"
roger S.
fleming island, florida
david P.
jacksonville, florida
"On time, completed the job as agreed, good quality of workmanship."
gordon M.
jacksonville, florida
mr skelton S.
jacksonville, florida
"Love the tech.... known him for years..... tired of Sales People showing up every visit. I know about the Advantage Plan, but I dont need a sales person showing up every maintenance visit."
louis P.
ponte vedra bch, florida
richard B.
jacksonville, florida
"I called to set up an appointment at around 1:00 PM and "Paul R. " the technician was at my house at approximately 3:45 PM the same day! Talking about prompt service! Respectful and polite. Highly trained professional. My problem was solved quickly and our AC unit was up and running in no time!"
jill S.
jacksonville, florida
"I am not pleased with the cost. Even our old system was more than half the price quoted for the same system"
tony H.
jacksonville, florida
"Some things can't be fixed right away. It's no one's fault, it's just the way it is."
talmadge L.
ponte vedra, florida
"We were pleased with the tech but Air Engineers had become too expensive for us. Over 300.00 per year for 2 visits is too expensive. We will be checking with other companies for next year after many years with you guys."
thomas W.
ponte vedra beach, florida
"Roger is very competent at his job and if he handles a problem, I know its fixed."
sara M.
jacksonville, florida
"He is thorough."
john M.
neptune beach, florida
"The service rep was very nice and explained in detail the problem, but did not have part to fix problem. Have not received a call yet that part is in."
jim C.
st johns, florida
"Wesley was very courteous, knowledgeable and through. Checked outside unit and in garage. Changed filter. Before leaving he explained the unit was in pretty good shape for 10 years old, but could have problems in the future. Suggested i consider an EV light. Did a good job."
barbara M.
jacksonville, florida
robert H.
jacksonville, florida
"Explained work, professional, prompt"
capt sewell S.
orange park, florida
"Fast, efficient, repair"
kenneth E.
jacksonville, florida
john H.
jacksonville, florida
ken W.
jacksonville, florida
"Very thorough"
steven F.
jacksonville, florida
"Courteous and professional"
doris P.
jacksonville, florida
"She was respectful, professional and presented a friendly approach. She appeared to know what she was doing."
robert C.
jacksonville, florida
joan wagner W.
jacksonville, florida
larry R.
jacksonville, florida
"They are competent, professional, and friendly."
suzanne M.
jacksonville, florida
"He was great!!"
william wiese sr S.
jacksonville, florida
lisa K.
jacksonville, florida
"He was running late, I didn't feel well, he worked on his own and didn't require me to follow him around."
robert H.
jacksonville, florida
gary E.
green cove springs, florida
deborah D.
jacksonville, florida
wayne B.
jacksonville, florida
"Your tech took his time to check all areas of my system."
alice K.
ponte vedra beach, florida
"Wonderful and explained exactly what he was doing and why so I could better understand how to take care of the system between services."
vivian P.
jacksonville, florida
ann H.
orange park, florida
"Service above and beyond. Exceptional diagnosis and solution to problem !"
dr baldock B.
ponte vedra beach, florida
linda W.
amelia island, florida
"Early! Cheerful! Knowledgeable!"
dora B.
saint augustine, florida
mimi G.
jacksonville, florida
"She really listened to all the consistent complaints I had and managed to get my issues resolved. I will always be appreciative! I will continue to used your services because of Employers like her."
howie L.
jacksonville, florida
"Well as of right now great job"
phyllis P.
jacksonville, florida
cynthia C.
jacksonville, florida
"Very professional and courteous."
ms dorfler D.
jacksonville, florida
marty N.
jacksonville , florida
"They were able to diagnose the problem,get the part and install it all on the same day"
betty H.
jacksonville, florida
"Attention to detail"
will E.
orange park, florida
"Did a good job evaluating our system"
skip S.
jacksonville, florida
"On time , did the maintenance and fixed the problem"
cecilia B.
jacksonville, florida
"Very courteous, Wayne was amazing and patient with my granddaughter"
steve heath H.
jacksonville, florida
"He arrived early and cleared up the problem quickly"
g navidi N.
ponte vedra bch, florida
john M.
neptune beach, florida
"Service was very efficient and through."
rhonda K.
fleming island, florida
"Jose did a great job, he went above and beyond replacing the parts ordered and an additional part at no extra charge."
thomas W.
ponte vedra beach, florida
"He was knowledgeable and instructive ,clean, efficient and did an exceptional job."
jean E.
jacksonville, florida
"The service was good except my contract was for servicing my Mitsubishi ductless units and was not on the work order. He told me they were probably separate service calls but no one has called me to schedule yet"
stephen L.
jacksonville, florida
"Did not operationally test repair. Problem is still present."
rick S.
jacksonville, florida
"Jose is the best. He's been my rep for over 20 years."
doreen S.
jacksonville, florida
william S.
fleming island, florida
"He was very knowledgeable on the issue that I was having and went right to the solution."
carl J.
jacksonville, florida
cynthia P.
jacksonville, florida
"He was very good and he listened to my concerns."
greg M.
middleburg, florida
larry E.
ponte vedra, florida
"Tech very professional and polite"
kathy Q.
jacksonville, florida
"He was knowledgeable and professional"
dennis R.
fernandina beach, florida
"Excellent Service!"
marcy J.
fleming island, florida
dennis M.
amelia island, florida
"Efficient service, completed in a timely manner. Excellent clean-up."
byron R.
orange park, florida
susan K.
jacksonville, florida
"Communication via phone very professional representative Kelly especially. Price seemed to b fair and work was done in a timely fashion."
mirta Z.
jacksonville, florida
ouida E.
jacksonville, florida
eugene K.
jacksonville, florida
"Checked every aspect of our system and addressed the issue."
david E.
jacksonville, florida
carolyn D.
jacksonville, florida
"Great service, this was the first time I saw any of the tech use my waterhouse to clean off the screen on the outside of the unit."
shannon M.
jacksonville, florida
"He did a thorough check of all systems to make sure there was only the one issue. He explained that the repair was under warranty for a year and told me how I could put vinegar in the system to avoid future drain clogs."
henry T.
jacksonville, florida
"very satisfied with service"
shannon E.
green cove springs, florida
"Tech arrived very quickly, diagnosed the problem quickly and fixed it quickly. He has been to my house before and is always efficient and polite even taking the time to bend down and pet our furbaby."
david N.
fleming island, florida
carl J.
jacksonville, florida
janice P.
jacksonville, florida
"Terry was friendly, polite professionaland demonstrated that he was proficient and knowledgeable. He quickly diagnosed the problem and moved to a solution."
john F.
jacksonville, florida
"I didn't think the technicians spent adequate time servicing my unit. It appears their was more time spent writing the inspection report in the vehicle than actively servicing my unit. Especially since the report was "check this box or that box".,"
anita C.
jacksonville, florida
"Of all your service technicians that have come out to my home over the years, he was the most thorough."
dwayne H.
jacksonville, florida
"The technicians were courteous and made sure everything was in working order before leaving."
bruce C.
atlantic bch, florida
"Getting repairs done in one day."
robert C.
st augustine, florida
"Great service and everything done professionally."
william M.
ponte vedra beach, florida
"Great job, clean."
geraldine S.
jacksonville, florida
henry R.
jacksonville, florida
"They were professional and did a good job."
mr. A.
jacksonville, florida
"Lets go point by point 1. While signing up, I was told, someone will call me next day, no-one called me for 3 months 2. First appointment was cancelled on the time, because tech was running late 3. Tech came to our house, no introduction 4. Techs were talking at us, 1. Who is cleaning your filters 2. We don't clean the filters 3. You need to clean the filters and more and more annoying attitude 5. On the top of that, one tech was smoking in our drive that we could smell in the house. Yes, it's definitely '0'"
susan J.
fleming island, florida
"Prompt, courteous and attentive--did the best to do what work could be done in and out of rain showers and were able to restart motor at least until next day diagnostics could be done. I had AC again before rain conditions made it too dangerous to continue."
ralph C.
jacksonville, florida
karen P.
jacksonville, florida
"Tech completed annual maintenance and answered all questions and explained all procedures"
richard D.
st augustine, florida
"They arrived on time. All work done in a professional manner"
gay M.
jacksonville, florida
"He was so informative & nice. Explained was was going on in detail & even helped me out by getting my fan & drying out carpet. Totally trust what he resolved. So great."
deloris F.
jacksonville, florida
"Consultant was very knowledgeable"
dania M.
jacksonville, florida
"He was very professional and explained everything he was doing. He wore proper protection due to the pandemic."
amy D.
jacksonville, florida
todd D.
jacksonville, florida
"Excellent customer service by tech, Terry. Great personality cared about our issue with the air conditioning."
jim W.
orange park, florida
becky T.
st johns, florida
"Terry was very thorough and did an awesome job!"
tim M.
middleburg, florida
"Always polite and professional"
norman L.
jacksonville, florida
"Thomas and Walt arrived at the specified time, went straight to work and completed the job is short order. They know exactly what needed to be done and did it."
charles graff G.
middleburg, florida
"On time,knowledgeable, communicated well, well supplied truck"
brad L.
orange park, florida
paul antanavich A.
jacksonville, florida
"He identified issues and adjusted them."
harvest S.
jacksonville, florida
roy M.
jacksonville, florida
"The tech was efficient and personable- got the job done quickly and responded to our numerous questions with knowledge and consideration"
donna S.
jacksonille, florida
"Very professional"
franci S.
jacksonville, florida
"Polite stayed to the job very provisional"
mr ted G.
bryceville, florida
"An Explanation was provided for each step that was accomplished"
bernard H.
jacksonville, florida
tony H.
jacksonville, florida
"Tech was on time. He got me back on line promptly."
robert D.
jacksonville, florida
"Fast and thorough job"
hilton S.
fleming island, florida
doug M.
flemming island, florida
"Quick to come and fix the issue"
william L.
fleming island, florida
"engineer was excellent. A damper failed and was ordered. A week later and the part is still not in."
ruth S.
jacksonville, florida
"I was sold an air conditioner that is too big for my house. My power bill has not gone down"
nannette M.
mchenry, illinois
"First of all, Elaine--I think it was who called me in the morning to let me know I could get a few more hours sleep as my appt was moved back I appreciated that. Secondly Jose is the best tech in the world. I hope he never retires. But alas I know someday he will."
van zeyl Z.
jacksonville, florida
massey P.
jacksonville, florida
"Wesley was very professional, thorough & polite."
pastora H.
fernandina, florida
"Wesley took his time to find out the cause of the problem"
harold J.
jacksonville, florida
deborah G.
jacksonville, florida
"Efficient"
teri P.
jacksonville, florida
"My AC has frozen over 3 times in 3 months. First time a part was replaced but the last two times the technician could not find the issue. I'm disappointed given the AC was installed by your company in 2016 and has more issues than any AC unit I've ever own."
dale S.
orange park, florida
"I still need my receipt for your service."
tom R.
jacksonville, florida
dan S.
fleming island, florida
"JOSE is always pleasant, is extremely thorough, and he wore a mask, and kept an appropriate distance."
albert A.
jacksonville, florida
"The technicians performed outstanding in replace my air/heat pump package. They were very polite, efficient, and knowledgeable. Additionally, they kept the work areas clean."
doris P.
jacksonville, florida
"He made everything work the first time without difficulty."
laverne P.
jacksonville, florida
"The technician was very knowledgeable and polite and took care of the servicing of of my unit in a professional and timely manner."
radames O.
jacksonville, florida
"Too high of a concern to sell us a service contract. Was supposed to schedule a return visit to clean a mini split and never did, even after he sold us a service contract for it."
jasmattie S.
jacksonville, florida
"Trevor was professional, knowledgeable and his customer service skills were outstanding."
william K.
ponte vedra beach, florida
"3 technicians visited my home, acted in a very professional manner, understood the problem and worked to find the root cause. The technician actually called prior to arrival to better understand the nature of the issue."
julian H.
jacksonville, florida
"Paul is an asset to your company. While I knew he was running behind on his daily schedule, he was very diligent in his approach to my problem. He gave me the confidence that he was a true professional."
kenneth dorman jr J.
orange park, florida
"I work Construction for over 10 years and I have never seen a crew work together like they did. Everyone knew what to do and they got it done. Wayne came late around 10 pm, got us in and had us scheduled for that next morning, then he came back early to ensure everything was going as planned. The crew leader Sean explained to me what everything does and why its placed the way it is. Ive never seen an organization run so well. Thank You all for everything."
eleanor C.
orange park, florida
"This was a stress free experience that I didn't expect. Things went really smooth."
carnelius M.
jacksonville, florida
john A.
jacksonville, florida
"The technician was very professional and executed the work order expeditiously, ensuring safety measures were taken in as aspect of the project."
david S.
fleming island, florida
david A.
jacksonville, florida
"Very unobtrusive visit by service tech Bill. Gave explanation for all services he rendered at close of visit."
jeremy P.
jacksonville, florida
"Provided service at 7 pm. Terry was nice and explained everything."
akua O.
jacksonville, florida
"Technician was pleasant."
judi A.
middleburg, florida
"They were very informational, and explained everything to me."
michael D.
jacksonville, florida
"Wesley was punctual, courteous, did quality work and explained to us all that he did"
kaitlyn H.
fernandina beach, florida
rita O.
jacksonville, florida
"Efficient, knowledgeable, courteous technician."
frederick S.
jacksonville, florida
"Good service"
john/ dorothy G.
jacksonville, florida
"Your technicians are always courteous and efficient."
christian S.
jacksonville beach, florida
"Answered all questions. Made all things clear as to what issues there were and gave me all my options."
mr swindell S.
jacksonville, florida
"Your representative, Ernie, was extremely efficient,professional, and very helpful."
victoria d.
jacksonville, florida
"Thomas was very nice. clean uniform and shoes. (booties when needed without ne having to ask. efficient. he knew what he was doing and went about the task without hesitation. always welcome in my home. good personality. vicki dean"
janice W.
jacksonville, florida
"Thomas was very efficient and there was nothing wrong this time."
bob J.
jacksonville, florida
"Terry was prompt and professional. He very effectively and efficiently serviced my unit and kept me informed throughout the process."
neill M.
jacksonville, florida
"Terry was courteous and professional. He was able to tell me the status of my systems in a language I could understand."
clifford C.
jacksonville, florida
"Very honest and listened to my concerns and thoughts."
brad L.
orange park, florida
"Mister Terry is a thorough professional!"
sandra ernstsen E.
jacksonville, florida
"Tech was on time, clean looking, wearing mask."
susan/ron M.
jacksonville, florida
donna S.
ponte vedra, florida
"Technician was very professional"
don W.
jacksonville, florida
"Nice people; not fixing the issue"
dave H.
jacksonville, florida
"The technician was friendly, knowledgeable, answered all of my questions, and very polite and very nice."
bonita B.
jacksonville, florida
tom S.
atlantic beach, florida
"Roger provided excellent service and was very knowledgeable about the AC units."
brian S.
jacksonville, florida
"No one showed up."
john C.
jacksonville, florida
"Ernie was very helpful and quick. Happy with the repairs."
arline thacker T.
orange park, florida
"He was very polite and efficient and wore a mask while inside my home."
randall M.
yulee, florida
"Technician performed all necessary 6 month maintenance checks."
elmer M.
fleming island, florida
"Service technician is away great, explains everything."
michael P.
jacksonville, florida
"never have a problem with service from any technician."
thomas S.
jacksonville, florida
"still havnt received my Invoice you promised, but did get your survey.. what wrong with this picture."
nancy J.
jacksonville, florida
"Very professional and efficient."
bill P.
fleming island, florida
"technisn was couteous and very helpful"
bonnie K.
jacksonville, florida
helen B.
atlantic beach, florida
"didn't replace the downstairs filter."
jerry A.
jacksonville, florida
"Thomas was great! Very pleasant, explained what he was doing, etc."
floyd S.
jacksonville, florida
"Had to have tech come back because A/C was pumpin out hot air and it got up to 90 degrees in the house."
george D.
jacksonville, florida
"Thomas was very punctual...Thomas is a very polite young man..Enjoy when he comes..He is an asset to your company...."
donna B.
jacksonville, florida
"fernando came back promptly when the new faucet was leaking. did a good job."
michael S.
jacksonville, florida
"Although the technician diagnosed the problem, 4 days later I'm still waiting on what the cost will be to replace/repair the problem. Not very timely!"
william M.
jacksonville, florida
"NO ONE PERFECT. BUT THE GUYS WERE REALLY PROFESSIONAL AND COURTEOUS."
dr lin L.
orange park, florida
"excellent tech."
robert T.
middleburg, florida
"Very courteous, knowledgeable and friendly."
frank K.
jacksonville, florida
"Technician focused on the problem and identified likely solution which had not been identified before. Explained why the solution should work."
jessica D.
jacksonville, florida
tim H.
fleming island, florida
concetta L.
fleming island, florida
monica S.
jacksonville, florida
"Same day service."
tim S.
jacksonville, florida
"No info. was left to view to see what the tech. did?"
elaine S.
jacksonville, florida
"Excellent service"
bart B.
ponte vedra bch, florida
kathleen G.
fleming island, florida
"Vianska guided me to the Advantage Program which is perfect for a retired person on a fixed income. Faustino and Javiel did an amazing job removing my old unit and replacing it with all new HVAC equipment in a very short time. Everyone was professional, courteous and very efficient."
nabors N.
fleming island, florida
"Provided same day service, quick and efficient."
childress L.
jacksonville, florida
"Pleasant and efficient"
david K.
jacksonville, florida
clay C.
jacksonville, florida
"The technician was able to come out within 45 minutes to take care of us in an urgent situation."
thomas P.
fleming island, florida
"I was told that an appointment was set up for 2 to 4 pm yesterday. Called back at 3:20 and was told that technicians were on call. Had to ask if I was still on the list for service yesterday. It was confirmed. Finally got a call from David at 5:32 pm. Service from technician was excellent."
vanessa C.
jacksonville, florida
"He was on time, worked very hard and very friendly."
franklin B.
orange park, florida
"The tech was prompt and excellent."
bonnie and S.
jacksonville, florida
norman M.
nocatee, florida
"courtesy"
deloris F.
jacksonville, florida
gerald N.
jacksonville, florida
"Service rep was very thorough professionally & took the time to explain everything regarding the two HVAC units."
pedro V.
jacksonville, florida
"Quick turn around to service call. Friendly tech and office staff."
anthony S.
jacksonville, florida
"Time spent and care I observed"
kenneth W.
ponte vedra bch, florida
william V.
st. augustine, florida
"Excellent overall presentation of product, knowledgeable of product. Not a pushy sales person, calm, informative, took an interest in our needs. Quick scheduling of installation. Courteous. Confident sales person."
shirley M.
ponte vedra bch, florida
"Fixed the 5 ton system but the other system although working when tech left, failed to work in the evening or night. Had to call at 11 pm that night to set up appt to fix the system not working properly. Also the tech left his equip and the attic light on along with the attic door not closed."
gene N.
jacksonville, florida
"Very professional polite and very informational very pleased thank you"
james B.
ponte vedra, florida
"Fernando was very thorough in ascertaining what might be causing relatively high salt usage. He made one change and gave me some good insight."