Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 7,236 Reviews
robert E.
jacksonville, florida
"They are very knowledgeable about fixing repairing the ac and heating units."
harry M.
jacksonville, florida
"Have used AE for years & most always had good service. A few times service did not live up to my expectations but AE always corrected the issue."
carlton M.
st johns, florida
"Rarely give anyone a 10."
norman E.
fernandina beach, florida
ralph Y.
jacksonville, florida
"Always helpfur"
edward J.
orange park, florida
"Friendly technicians who communicate well and arrive on time."
ken B.
jacksonville, florida
"Antony did a very professional job as Supervisor, his team, Alonzo, Arian, Hector and Henry did very good work for us, answering all our questions."
reginald T.
jacksonville beach, florida
dan B.
orange park, florida
"On time. Good service. Technician explained findings and gave recommendations."
gloria G.
jacksonville, florida
"Technician called when he was on his way. He arrived on time and was ready to start work."
ray R.
fleming island, florida
nancy V.
jacksonville, florida
"Knowledgeable technicians"
roy R.
green cove springs, florida
shari M.
jacksonville, florida
"Great service and great customer service! Job well done!"
e.a. S.
jacksonville, florida
"Very helpful"
linda B.
jacksonville, florida
chris Y.
jacksonville, florida
mike G.
fleming island, florida
"Professional, on-time, thorough."
david M.
jacksonville, florida
"Have used your service since 1989 and always quality service."
terri C.
jacksonville, florida
"They came on a different day and I was not home."
donna B.
jacksonville, florida
"kind, courteous and on time"
freda D.
jacksonville, florida
"Your tech came a week ago, and I have yet to hear from him with an estimate to do my repairs!!!"
arthuro P.
jacksonville, florida
"tech was very knowledgeable and hi quality performance on his services"
james D.
jacksonville, florida
david B.
jacksonville, florida
"Although Bill was talented as a technician, he lacked people skills. Bill had a tendency to talk down to you if you asked him a question about why something is the way it is. Also, he installed a capacitor then told me what my bill was before giving me the opportunity to decide if that is the service I would like to go forward with. Bill should have given me a quote before replacing parts. In the end, he wasnt willing to discuss anything further with me on the option of additional discounts I could potentially receive other than becoming a member. I had to call the office, the lady on the other end I believe Ms. Kelly, gave me an option of a priority + member, drastically reducing my bill with no further $ out of my pocket for the membership. All Bill cared about was whether or not he would receive a commission for the job, and Ms. Kelly insured to him that he would. he would. Bills overall body language to a customer satisfaction as not good."
robert E.
jacksonville, florida
"The technicians were very knowledgeable."
michael F.
fernandina beach, florida
"On time, fast, excellent service"
dave H.
jacksonville, florida
"The technician today Kim was absolutely amazing. I called on Wednesday and was promised a phone call back stating the part they needed to fix our unit was in they just needed to get with dispatch to schedule it. I called again this morning 11/25 the person that answered the phone stated the part was not in and our unit would not be getting fixed today. I kept asking to speak with someone else and she refused. I was told by a manager on Wednesday before thanksgiving that the part was in by a manager they just needed to schedule it. I ended up getting hung up on. They finally called my husband back and got our unit fixed today. The technician that came out to figure out what was wrong did not find the things that Kim found today and he suggested replacing the whole thing. This unit is 8 years old and cost 16,000 that sounded ridiculous to me."
lorraine C.
fleming island, florida
"Provides good service"
karen T.
jacksonville, florida
"i have used AIr Engineers since i built my home almost 30 years ago and i have always been happy with service Even when you get it wrong you always make it right The Technitian that has been helping me lately is excellent. He provides great service and suggestions"
jeremiah L.
jacksonville, florida
james C.
jacksonville, florida
"KNOWLEDGEABLE VERY PROFESSIONABLE"
ron S.
jacksonville, florida
barbara M.
jacksonville, florida
"We had to pay an extremely high price for the service rendered. We require a detailed billing of the charge showing both parts cost and the labor hours and rate."
jeffrey D.
jacksonville, florida
"Knowledgeable, polite service technicians. On time appointments. Installers were efficient and did quality work."
warren W.
jacksonville, florida
william K.
jacksonville, florida
"We've been customers for over 20 years. Air Engineers always provides outstanding service. We ask for Kim now that Jose has been promoted. Kim is very friendly, knowledgeable, and diligent and provides outstanding service."
orlando R.
jacksonville, florida
kathy C.
middleburg, florida
"Some people thinks charges are too high"
jeremy G.
jacksonville, florida
"No one ever showed up and was scheduled from 10am to noon on Friday 18th Im calling to cancel my monthly 15 dollar subscription"
jeffrey D.
jacksonville, florida
"On time appointments. Courteous, knowledgeable technicians. Good communication if problems encountered."
carol L.
jacksonville, florida
"VERY PROFESSIONAL AND HELPFUL TECHNICIAN - KIM - PHONED PRIOR TO ARRIVING AND ARRIVED ON TIME"
joe F.
jacksonville, florida
mr stephan S.
jacksonville, florida
david G.
fleming island, florida
"Service. Team did an outstanding job of installation."
mr smith S.
fleming island, florida
"We have used Air Engineers since the early 1990s. Richard was our technician this time, and he was excellent! I will request him in the future."
rebecca pa P.
jacksonville, florida
edwin J.
jacksonville, florida
paula R.
jacksonville, florida
"The technician has not seen my issue before and was confused and unsure how to resolve. Kept saying, this is so weird, Ive never seen this before, Ill be honest with you, I dont think well be able to help you Cant help with sealing up a deteriorating return vent running under the slab, cant help with going through a cinderblock wall and couldnt even figure out a way to relocate my thermostat."
virginia D.
jacksonville, florida
"Always dependable. Reasonable costs. Pleasant, knowledgeable personnel."
jim T.
jacksonville, florida
"Price was too high. inaccurate info from salesman Tim. did not call to schedule service as promised"
becky T.
st johns, florida
kathy C.
middleburg, florida
"Been with them for years"
patti S.
jacksonville, florida
"Brandon was able to reset our thermostat and avoid the cost of replacement."
marian S.
jacksonville, florida
"Have only used air engineers since house built"
chris R.
orange park, florida
"The Service Tech, I believe his name was Josh, was amazing. He was extremely knowledgeable, friendly, and thorough in the work he accomplished. Another tech was in the area and came to retrieve something from Josh. He saw that my garbage can was emptied by the refuse company so he brought it to my garage."
mr smith S.
fleming island, florida
"Have used Air Engineers over the years since the early 1990s"
john L.
orange park, florida
"PROFESSIONAL TECHS"
carol L.
jacksonville, florida
george marino george demarino.... M.
jacksonville, florida
"Technician was punctual and very obliging to my questions...Very polite and courteous..."
james D.
jacksonville, florida
"Prices and services"
robert M.
jacksonville, florida
elmer M.
fleming island, florida
carla S.
jacksonville, florida
"Everyone that I've encountered is professional and knowledgeable."
denzel S.
jacksonville, florida
"I have had Air Engineers service and installation since I bought my home in 2003. Because of the long history I always feel confident my problems will be solved."
andrea T.
jacksonville, florida
"I recently reported a heating problem. I was told I would get a call right back. It didnt happen. After an hour, I called and it was like I wasted my time making the first call. When the tech did come out, he said it was a thermostat problem and that one would have to be ordered. After no calls for over 2 weeks, I called. A different tech came out. The trbl was in the air handler and had NOTHING to do with the thermostat. So, I went over 2 weeks with no heat for no reason. Had I not placed the first call, my heat would still be broken and had I not placed the second call, the heat would still be broken. I pay a large amount of money each month being on the advantage plan. I should not have to use my valuable time making multiple calls to find a tech that knows what the heck hes doing. I should receive a concession for the valuable time I had to spend and being without heat for no reason."
judy K.
st. john, florida
"Both Daniel (622), and Richard (730), were very professional and considerate. They explained everything they did. I would like to request them the next time."
ken W.
jacksonville, florida
robert/ann L.
jacksonville, florida
"Service agent was great"
donald L.
jacksonville, florida
"Good service"
william M.
ponte vedra, florida
steven H.
jacksonville, florida
"Best practices in the business"
patty P.
fernandina beach, florida
robert U.
jacksonville, florida
"We have been customers ever since we bought our since 1986"
mrs baldwin B.
jacksonville, florida
"Promptness, High expertise"
terrance H.
jacksonville, florida
ed M.
jacksonville, florida
linda B.
jacksonville, florida
"Respected the household and was honest with information about the system"
brenda E.
jacksonville, florida
"Education and service they provide. They explain what they are doing and why. Always respective"
sara M.
jacksonville, florida
"Very pleased with tech."
todd C.
jacksonville, florida
"Friendly"
richard G.
jacksonville, florida
patty P.
fernandina beach, florida
"We have been very satisfied all the way around!"
calvin H.
jacksonville, florida
"I did have to call after tech left and he had to return to correct thermostat settings but that's minor."
michael W.
jacksonville, florida
"Excellent service and equipment."
tricia R.
middleburg, florida
wayne B.
jacksonville, florida
"Easy to schedule appointments. The high quality of your technitions."
janet welch W.
fleming island, florida
"prompt service. did a thorough job explaining the work and diagnosis."
mr. james H.
orange park, florida
jack adkins A.
jacksonville, florida
"Professional and very knowledgeable"
judson F.
st johns, florida
john B.
jacksonville, florida
philip st. laurent L.
jacksonville, florida
"They dont respond to phone calls or emails or website chat. Very frustrating."
jim G.
green cove springs, florida
bruce B.
jacksonville, florida
"Your service Rep was excellent. He did a full inspection of the A/C unit. He took his time to make sure all aspects of the unit were working 100%. Extremely professional."
randolph R.
fleming island, florida
"Everything was as well done and we are confident our system will keep performing great"
christophe O.
neptune beach, florida
pam K.
jacksonville, florida
"Professional, timely, knowledgeable service."
lynne G.
jacksonville, florida
"Very thorough in the semi. service."
mr dybel D.
st augustine, florida
joseph M.
jacksonville, florida
"The technician was prompt, attentive to details and professional."
teresa E.
jacksonville, florida
dave C.
ponte vedra, florida
"I realize it is a very trying time for employers. However, I find Air Engineers to be unreliable in their scheduling of services. On this job alone, there were at least two scheduling hiccups"
devany G.
ponte vedra beach, florida
jose V.
jacksonville, florida
"Very profesional and respectfull technicians."
patti S.
jacksonville, florida
"Thomas did a thorough job and came at the scheduled time slot."
orlando R.
jacksonville, florida
"Great job"
carla S.
jacksonville, florida
"The technician was on time, pleasant and professional."
rondi W.
jacksonville, florida
bob R.
jacksonville, florida
"very nice technician who I felt was very honest and effective with his work"
jim G.
green cove springs, florida
jose V.
jacksonville, florida
"The experts that visite us were very professional and clear."
mr legree L.
jacksonville, florida
"great service"
daniel C.
fleming island, florida
"Troubleshooting skills of the technician"
sareth S.
jacksonville, florida
james F.
jacksonville, florida
"Excellent job plus very good people"
david M.
ponte vedra beach, florida
"Roger was professional and personable"
linda G.
jacksonville, florida
"Josh was very thorough and explained everything he was doing"
brenda E.
jacksonville, florida
"Great knowable team"
patsy R.
st johns, florida
"Service is good, but Advantage program is costly."
norman E.
fernandina beach, florida
"Technician was very knowledgeable and efficient."
mr legree L.
jacksonville, florida
"have always got very good service"
robert A.
jacksonville, florida
"I have always been with Air Engineers so I have no other company for comparison ."
ellen F.
jacksonville, florida
"Our technician was on time, friendly and knowledgeable"
henry T.
jacksonville, florida
joseph L.
jacksonville, florida
"Membership saved me from a 500$ repair from this trip"
robert E.
jacksonville, florida
"We have always been very pleased with your technicians when they serviced our unit. They were very Knowledgeable about our unit."
james C.
ponte vedra, florida
barbara L.
fleming island, florida
"Very nice, knowledgeable technician."
suzanne S.
jacksonville, florida
michael K.
jacksonville, florida
ed M.
jacksonville, florida
lynne G.
jacksonville, florida
"Same techs. keep coming to service the equipment and therefore knows the equipment and spaces."
james F.
jacksonville, florida
"The three techs that did my job to the next job"
thomas D.
orange park, florida
brian F.
jacksonville, florida
"Thomas was great. Super professional and informative!"
james M.
jacksonville, florida
roxann T.
fernandina, florida
john P.
fernandina, florida
"I had 3 systems go down within 3 weeks of a routine maintenance check where I was told all was good."
samuel W.
fleming island, florida
"Excellent service. Very dependable and professional."
willie G.
jacksonville, florida
"The technician was very thorough answering questions and responding to questions asked during the process."
edward G.
fernandina beach, florida
myra L.
jacksonville, florida
"Ive been very satisfied with the unit and anytime I had an issue, customer service and service team were very responsive."
phillip W.
jacksonville, florida
"The Service Experts were very helpful and thorough."
gene C.
fleming island, florida
lancie H.
jacksonville, florida
"good job"
susan H.
jacksonville, florida
"Arrived early and finished early"
ted D.
fleming island, florida
"We have been customer.of Air Engineers for over 25 years."
timothy K.
jacksonville, florida
sandra M.
amelia island, florida
"Technician was polite and competent - told me exactly what he had done -"
rafael A.
jacksonville, florida
"The service was great and the technician was super knowledgeable and thorough."
pilar A.
jacksonville, florida
"Service may be good but is expensive"
frank M.
jacksonville, florida
roy R.
green cove springs, florida
kevin J.
jacksonville, florida
randall M.
yulee, florida
"20 years of excellent service"
daniel C.
fleming island, florida
sue R.
amelia island, florida
harrison H.
jacksonville, florida
"Richard on time, friendly and knowledgeable."
frances C.
jacksonville, florida
"Technician was very pleasant and knowledgeable, had no problem providing answers to my questions."
mr. perry P.
ponte vedra beach, florida
"Professional and knowledgeable technicians"
kamil K.
st augusting, florida
arthur G.
green cove springs, florida
"Excellent technician very good people"
elaine P.
jacksonville, florida
"I have been with Air Engineers forever happy with the service technicians and response time"
james G.
jacksonville, florida
"good value"
ellen L.
jacksonville, florida
robert B.
jacksonville, florida
"Professional, knowledgeable very responsive in a positive way in resolving issues."
beverly M.
jacksonville, florida
"Our service has always been very good."
nancy E.
jacksonville, florida
joseph M.
jacksonville, florida
"Air Engineers reps have always been on time, professional & knowledgeable, & friendly."
michael M.
middleburg, florida
"The service was good. Tech had some issues with his test equipment not working correctly."
tim M.
middleburg, florida
john B.
jacksonville, florida
jerry S.
jacksonville, florida
ron G.
jacksonville, florida
"The tech Dylan really knows his stuff"
robert A.
jacksonville, florida
deloris S.
jacksonville, florida
"Very knowledgeable"
joseph M.
jacksonville, florida
"good technicians"
charles A.
glen st mary, florida
"Knew what he was doing"
dorothy B.
jacksonvill, florida
"this is my second survey for Air Engineer Service"
bob P.
jacksonville, florida
louis B.
jacksonville, florida
"Great service and courteous"
wayne M.
st augustine, florida
"A perfect 10 would imply all was perfect. Not so much."
abdul S.
orange park, florida
john B.
jacksonville, florida
david K.
jacksonville, florida
"good service and products"
ernest H.
fleming island, florida
"Fast response"
mr ehlig E.
ponte vedra bch, florida
"Timely, competent service"
terrance H.
jacksonville, florida
ruth laye L.
saint johns, florida
"Friendly and knowledgeable service tech and salesman"
deborah D.
jacksonville, florida
steve H.
jacksonville, florida
"We've been their customers since 1994 and have been pleased with their products and customer service."
leslie S.
jacksonville, florida
john C.
st augustine, florida
"Excellent service"
charles W.
st johns, florida
"Quick response to my issue."
lashanta M.
jacksonville, florida
dave H.
jacksonville, florida
"The guy working on the A/C unit was very polite, knowledgeable, and very respectful. The comfort guy is always very nice and amazing."
reba P.
green cove springs, florida
"they do good service"
byron T.
jacksonville, florida
mr goshorn G.
saint johns, florida
"thorough and informative at a good price"
yamini M.
jacksonville, florida
dave C.
ponte vedra, florida
"I think Roger is a great technician. Im disappointed that air engineers wants to switch to monthly maintenance contracts."
beth W.
jacksonville, florida
"Because Kel, the Technician; Andre the Salesman and Henry the Installer were above reproach! Amazing men in their fields! This company should be grateful to have these men on their team. Im ONLY staying with this company because of these 3 men."
darlene M.
jacksonville, florida
bob P.
jacksonville, florida
"Paul did an excellent job."
rayetta C.
middleburg, florida
"Very efficient and professional"
arleen W.
jacksonville, florida
"The service techs were very professional, friendly and knowledgeable. They explained everything to me very clearly. They showed me pictures of my units."
ernest H.
fleming island, florida
"Quick installation."
charles A.
glen st mary, florida
"Knew what they were doing"
james M.
jacksonville, florida
"Customer service by Wally was excellent. He broke down the process in simple terms."
dorothy B.
jacksonvill, florida
donna S.
jacksonille, florida
"Always good service"
kim R.
jacksonville, florida
"Great service"
maureen A.
fleming island, florida
roger P.
atlantic beach, florida
jim O.
jacksonville, florida
daryl H.
jacksonville, florida
bobby S.
jacksonville, florida
"For the Maintenace and service part of it great. I give them a 10 except When it comes to a sales rep. my wife and I are not happy with the promise that was made, that a check would be given to the installers and was not as well quit a few promises and people from Air engineers said that they reported or sent e-mails to General manger, and nothing has been done. We are to get a check for the month of December and have not. We are calling Corporate this to see why we have not received the check. We believe we are getting the run around."
mick M.
fleming island, florida
anne L.
jacksonville, florida
"dependable, competent service"
joy S.
st augustine, florida
"Technicians are very thorough and having a yearly service plan keeps my A/C working great."
elizabeth S.
jacksonville, florida
"The two gentlemen who came to service the AC were both very polite and friendly.They answered my questions and explained what they were doing and why so that I could understand. A pleasure having them here."
larry J.
jacksonville, florida
"I really like the tech you sent to check my unit. Keep sending him."
roger P.
atlantic beach, florida
cheryl K.
jacksonville, florida
"On call tech responded to my call within 2 hours. Due to supply chain issues, took a week for my part. Tech came 8am once it arrived. Running by 9:30."
ellen L.
jacksonville, florida
"Friendly, professional, respectful, very knowledgeable"
delaney H.
jacksonville, florida
julio G.
middleburg, florida
"I like the texts that came out to work on the ac."
raymond V.
green cove springs, florida
"The technician was able to replace the worn out motor."
ricky R.
jacksonville, florida
"When I got to actually talk to someone everything went fine"
david E.
jacksonville, florida
"They explain everything thoroughly and recommend the best remedy to solve the problem. Leaves the house very tidy and clean."
don C.
jacksonville, florida
anne D.
neptubne beach, florida
"Blaze was very pleasant didnt pressure me and hes the absolute reason weve chosen to go with them"
hilda H.
jacksonville, florida
"you guys are CRAZY !!! I honestly do NOT know what to think of you.. I am seriously upset with you.. I dont even know which person I am reviewing.. but I am totally pissed off !!!!!! One day you send someone to my house who tells me AC is leaking and I need to spend 500 dollars to determine where it is leaking.. and I complain because this is the second time I have been told I had a leak so you say you sill do it for free and some guy out who tells me I do NOY have a leak .. like WTF?? do I have - yes or no ?? it is NOT ok to have one person tell me I have a leak and the other person tell me I do not have a leak.. so you have an employee who does not know how to his job or he is lying... and NOW I really wo under if the so called leak last year was even real?? did you lie to me then and charge me a bunch of money to replace an expensive part that maybe did not need to be replaced?? I have already started to family and friends to see who they used and I am telling everyone NOT to use your company .."
teresa R.
jacksonville, florida
"Very knowledgeable and thorough"
mark D.
fernandina beach, florida
tracy C.
jacksonville, florida
"Roger is the reason I'm so pleased. Also, Elaine in the office is awesome as well. Neither one ever disappoints. Keep them."
rosemary A.
fleming island, florida
tim K.
jacksonville, florida
"dependable, friendly tech"
james K.
jacksonville, florida
john M.
orange park, florida
"They are very fast to come out and fix any problems we might have."
vivian P.
jacksonville, florida
"I am satified"
raymond A.
st augustine, florida
faith H.
jacksonville, florida
"Good manners"
robert C.
jacksonville, florida
joan wagner W.
jacksonville, florida
raymond S.
orange park, florida
"great service"
don C.
jacksonville, florida
sandra K.
jacksonville, florida
"My AC went out on a Sunday night and you sent someone to repair it two hours later."
gary D.
st augustine, florida
"Excellent job. Same day service"
maria G.
jacksonville, florida
"Good service. Elaine very helpful"
stephen R.
jacksonville, florida
"Technician was courteous & knowledgeable"
wilson D.
jacksonville, florida
ronnie B.
jacksonville, florida
"The technician was very professional and efficient and perform his duties broken."
joyce J.
jacksonville, florida
"Unit serviced & working nicely!"
jackie T.
fernandina beach, florida
"Excellent workmen"
paul H.
jacksonville, florida
"James the Technician ( Salesman) was very professional and did a Great job under adverse conditions! 10 star ?? to James ?"
mae byers B.
fleming island, florida
"Expertise, timely response, and repair"
maria N.
jacksonville, florida
john C.
jacksonville, florida
"The tech came out late at night fixed the unit right away did a good job"
julio G.
middleburg, florida
"With the service that is given, you can't go wrong"
francis K.
middleburg, florida
robert E.
green cove springs, florida
"The technician was timely and very professional. He answered all questions and was courtious."
rosemary A.
fleming island, florida
"Prompt service when called."
cherl E.
jacksonville, florida
"Kim and her associate are awesome. Replaced my compressor parts in no time at all. Very satisfied."
emerson F.
ponte vedra, florida
charles S.
yulee, florida
"Good service"
joyce J.
jacksonville, florida
"Great customer! Timely, called ahead as could be early! Advised things about old unit!"
rob J.
jacksonville, florida
"The Technician was very professional and honest But I didn't that same sentiment from the salesman."
jean stratford S.
jacksonville, florida
robert C.
jacksonville, florida
john M.
jacksonville, florida
"The service and sales people we have dealt with have been courteous and professional."
samir M.
jacksonville, florida
chuck M.
jacksonville beach, florida
ed L.
jacksonville, florida
"Service was incomplete. Waitring for a part."
larysa A.
jacksonville, florida
john S.
jacksonville, florida
maria G.
jacksonville, florida
"Good job"
sandra M.
amelia island, florida
"Technician was courteous and competent"
rose J.
jacksonville, florida
"I've been doing business with this company since I moved here 16 years ago"
amanda B.
orange park, florida
larisa K.
jacksonville, florida
"Very helpful"
ryan S.
jacksonville, florida
"Reliable, consistent, and fair on your rates and services."
nikki B.
st augustine, florida
"Untidy work"
nathalie S.
jacksonville, florida
"Our tech called to confirm our appointment, then did not show up or call to let us know he was running late. Said he would email a quote, but I never did receive one."
freda D.
jacksonville, florida
suzanne M.
jacksonville, florida
"She was excellent"
raymond P.
st augustine, florida
op hoa H.
orange park, florida
mandell D.
jacksonville, florida
"Complete competent service; the serviceman was courteous explaining what he was doing"
julio G.
middleburg, florida
john C.
jacksonville, florida
"Good customer service every time"
nancy H.
jacksonville, florida
"Quick to respond explain problem clearly and fair pricing"
bruce S.
st augustine beach, florida
"They responded promptly on the day I called."
linda S.
jacksonville, florida
"fast, professional, courteous, and problem fixing by technician."
wilver D.
jacksonville, florida
"Tech did not explain well, and when my husband ask for the price to change the unit she said like 10,000. Not eve at my house paid the much money for replacing the entire unit., you are losing business maybe because the technician are not well trained.. Ive better experience with bold city, Ill definitely call them for a replacement.."
chuck M.
jacksonville beach, florida
"Professional, timely, courteous"
daniel W.
saint johns, florida
"Andre Cook did a great job to fully explain the options for a new HVAC system. The installation crew really knew their stuff and worked hard through the day to get it done."
kathleen R.
yulee, florida
janice P.
jacksonville, florida
"My usual technician, Mr. Applewhite is terrific. He's good at his job, honest and reliable. More than anything, he keeps my business with Air Engineers"
rod W.
fleming island, florida
"Because they have always followed through on problems."
darlene M.
jacksonville, florida
william H.
jacksonville, florida
"Luke and Daniel did a very good job"
jenelle C.
orange park, florida
"quick competent repair."
robyn S.
middleburg, florida
"My equipment has cooled and maintained my house at an energy centered and saves me money."
carolyn B.
green cove springs, florida
"He explained everything that I could understand. Very professional and respectful."
phil D.
fernandina beach, florida
matt C.
orange park, florida
"Technicians always do a great job!"
sherri B.
jacksonville, florida
"They left the air filter door off and I didn't notice it for a couple days. Thought the system was running poorly since they left, but thought it was me. NOT!"
mr schutt S.
amelia island, florida
tom G.
st augustine, florida
"Service Staff"
barbara B.
ponte vedra bch, florida
"Very pleased with the tech and the completed job"
albert A.
jacksonville, florida
"Quality of product and service."
darlene M.
jacksonville, florida
"Prompt, professional, courteous service."
jim D.
amelia island, florida
"Great company"
michele H.
jacksonville, florida
stepanie P.
jacksonville, florida
"Excellent service. I would not recommend a finance an air conditioner. I will be paying for that for the rest of my life. Well I don't have any"
dan R.
jacksonville, florida
"Thomas was incredible helpful and informative as well as the scheduling process and assistance with our needs"
dean L.
middleburg, florida
"Brandon went above expectations. Pointed out new home installation problems."
ann Y.
jacksonville, florida
"Service was fantastic. The low rating is from the no show visit the week before. It was very disappointing that there was no call or apology. They had no explanation of why I was not taken care of at the first appointment."
joyce C.
jacksonville, florida
"Michael Hall did a great job checking everything and changing air filter. Also, he reported a problem with my upstairs thermostat."
john M.
orange park, florida
"Very professional and serviced my ac very quick."
scott C.
fleming island, florida
"Consistently get competent and professional service."
constantin A.
jacksonville, florida
"Air engineers are doing an excellent job installing, repairing, or maintaining my HVAC system everytime I call for service."
keith D.
jacksonville, florida
"One day install plus great installers made for a great experience."
nicholas S.
jacksonville, florida
"Excellent And knowledge Service Techs"
sandra R.
jacksonville, florida
"We are making monthly payments for our new ac unit. It has been serviced twice and each time they didnt bring a filter. Why?"
maria G.
jacksonville, florida
michael B.
st augustine, florida
"Prompt, courteous & always does a great job"
sandra N.
ponte vedra beach, florida
"consistent, courteous, dependable"
vinnie V.
jacksonville, florida
"Great customer service."
mark L.
jacksonville, florida
"always excellent service"
randall C.
jacksonville, florida
patsy R.
st johns, florida
"Advantage program is too expensive to recommend to others"
lauren S.
jacksonville, florida
ellen L.
jacksonville, florida
"Professional, knowledgeable, respectful"
kevin S.
jacksonville, florida
"Extremely condescending, egotistical, grossly disrespectful, and blatantly unfriendly."
don T.
jacksonville, florida
"Job not complete"
edward N.
jacksonville, florida
melanie F.
jacksonville, florida
"The Salesperson was very patient, answering all of my questions."
mr mccoy M.
jacksonville, florida
"very good tech and the manager"
fred K.
jacksonville, florida
marie M.
jacksonville, florida
vinnie V.
jacksonville, florida
"Good customer service experience"
tona H.
jacksonville, florida
"Josh was very polite, friendly and professional. Arrived on time and competently answered any questions I had. After performing maintenance, gave a full report of his findings and recommendations."
naomi M.
jacksonville, florida
"The technician provided quality service. The AC system is working very well."
peter S.
fleming island, florida
"Service was excellent. The price for the service seems extremely inflated."
terri C.
jacksonville, florida
"I absolutely love how easy it is to get someone to contact me back with any questions or problems that I might have. The customer service is some of the best that I have experienced since moving to jacksonville."
emily R.
st johns, florida
"Very professional prompt communication"
howard H.
atlantic beach, florida
"Very reliable service and well trained staff. Only drawback is pricing is high."
don T.
jacksonville, florida
"I paid for a service and it's still not complete why did this happen I shouldn't have to go behind a professional to make sure the job is complete"
denver C.
fleming island, florida
"Both Agents spoke good English, & explained everything in detail.. My thermostat was set like I wanted."
virgil P.
atlantic beach, florida
"Excellent service and fast response"
jon G.
st augustine, florida
"The lack of effective communication is the largest issue. An absence of timely solutions is yet another reason I would never buy another unit from this company."
stephen L.
jacksonville, florida
micheal L.
saint johns, florida
"The young man was very thorough very nice and very professional"
john P.
fleming island, florida
"Timely, proficient and straight forward."
mark W.
jacksonville, florida
"Was advised my unit needed to be replaced. No option for repairs estimate $11,000 plus. Called a competitor to evaluate my Unit. They advised the unit is in good condition and I leave it in operation. Obvious the goal was to sell me a unit."
terry H.
jacksonville, florida
"It took two visits to complete the job"
lee L.
fleming island, florida
rosemary A.
fleming island, florida
"They arrived same day and fixed problem"
alan P.
jacksonville, florida
randall M.
yulee, florida
"reliability"
mike B.
jacksonville, florida
"Technician was helpful and polite, identifying a "low refrigerant level" condition. Though he was going to setup a follow-up to get the issue addressed (leak search / top-off level), no contact from Air Engineers occurred."
elmer M.
fleming island, florida
"Paul came out verified the problem got a thermostat on order and replaced. Everything is working 100 percent."
kathleen A.
jacksonville, florida
"Not really related to Question 1, but this is the only place to make a comment. The service call was good and the tech was excellen, but he advised me that they did not send a filter for our system, so he was not able to replace it. He did say that someone would get one out to us, but it seems like a pretty fundamental check to make sure that a tech is dispatched with the right supplies for the scheduled job."
carla G.
st johns, florida
"Didnt have needed part to repair. Units fairly new so not sure why. Tough to have AC down."
clarisa garabiles G.
jacksonville, florida
brett T.
jacksonville, florida
margaret B.
middleburg, florida
john M.
fernandina beach, florida
"Technician did a good job."
irvin B.
jacksonville, florida
"my tech phone called prior to arrival. He was professional and personal. Kept me abreast of what he was doing and why."
ruth nelson N.
jacksonville, florida
"Not as good as I expected!"
eddie M.
jacksonville, florida
bonita B.
jacksonville, florida
michael O.
jacksonville, florida
"The technicians are very professional and know what they are doing"
cynthia P.
jacksonville, florida
"I've been a satisfied customer for over 20 years. I didn't do price comparison and i have recommend Air Engineers. Some of my friends think they are expensive. I appreciate the service and the come when I need service."