Air Engineers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 6,083 Reviews
tom A.
jacksonville, florida
"The tech covered all bases and explained everything very well"
mitchell owens sr S.
jacksonville, florida
dr lin L.
orange park, florida
"Jose is always the most reliable, thorough, and polite technician . We are very lucky to have him."
robert K.
jacksonville, florida
wanda M.
green cove springs, florida
"Always receive excellent service from you guys!!"
james M.
jacksonville, florida
"Well done. Efficient & professional."
john K.
ponte vedra beach, florida
"Thomas did an excellent job...very professional, took his time and patiently assured all was in order"
grace Z.
middleburg, florida
"arrived a little late, but that is OK. Seemed to perform all the necessary checks."
linda S.
jacksonville, florida
"techs and service were great workers and explainers"
barbara R.
st augustine, florida
"Great technician, good knowledge, excellent personality and honest."
tara M.
jacksonville, florida
brian J.
ponte vedra, florida
"Poor customer service. I made two appointments, and no one showed up for either. I did not receive a phone call or email to let me know. When I called they said it was cancelled for "some reason." Finally sent someone out and he assessed the issue but was unable to fix. He said he would order a new thermostat and give me a call with options. I never received a call. This has been dragged out for almost two months. I called twice to do follow ups. I don't trust what is going on here. When I called another company, I told them I was having issues with another company and they said, "let me guess, was it Air Engineers?" Yikes! Not a good rep to have around town but I can see why."
robert D.
jacksonville, florida
"Thomas was very friendly, knowledgable, and efficient. He is a true asset to Air Engineers. We would appreciate it if Thomas could be our technician in all future service calls."
mike A.
jacksonville, florida
darnease H.
jacksonville, florida
jennifer M.
bryceville, florida
"Salesman said he was going to come look at my unit to advise about uv light and did not show up. Also white stuff keeps coming out of my vent, getting all over my house."
bob R.
ponte vedra bch, florida
robert C.
st augustine, florida
"Roger checked out the system in a courteous and professional manner and explained his findings."
marlene P.
jacksonville, florida
"Tech was nice and professional. He explained everything well and broke down pricing."
john R.
jacksonville, florida
james B.
ponte vedra, florida
"Very quick response. Very knowledgeable tech."
michael N.
jacksonville, florida
"Excellent and thorough service on both units in a timely manner."
sean R.
jacksonville, florida
paul H.
jacksonville, florida
"Paul is most professional and qualified. He takes his time to do things the right way"
barbara M.
jacksonville, florida
"Prompt response and service."
carl J.
jacksonville, florida
"The technician from Air engineer service solved the problems I was experiencing with my AC unit"
twila B.
jacksonville, florida
"Henry was very professional, knowledgeable, and patiently answered my questions."
larry S.
jacksonville, florida
"Kim knows aand tells it straight.No BS and a good explanation"
nihad O.
jacksonville, florida
"Technician was amazing, he explained everything step by step."
hilary H.
ponte vedra beach, florida
"I had requested a specific technician and scheduled to get him. On the day of 1st appt another tech called and said he was on the way so after a consult with the office they rescheduled me. Due to illnesses, I was called after the scheduled time for my 2nd appointment asking if I wanted to reschedule or have a tech come later - I had to ask if it would be my requested tech and it wouldn't have been. I decided to reschedule again due to how late the appt might be and when the tech called for my 3rd appointment it was again not the requested tech because he was still out sick. I kept the appointment and the tech that came was great but I feel like I should have been notified in advance and given the choice. I understand it is particularly challenging times but I would have appreciated better communication being a 20 year customer."
scott W.
jacksonville, florida
"Jose always does a very thorough job. He takes the time to check everything."
jim T.
jacksonville, florida
diane H.
hilliard, florida
"Very clean and informative"
dr. mastrogianakis M.
jacksonville, florida
"Always very good and nice"
mary N.
amelia island, florida
"good work"
hillman P.
orange park, florida
"Excellent service"
tom J.
jacksonville, florida
charles A.
st. augustine, florida
"Jose."
carl N.
jacksonville, florida
sarah P.
jacksonville, florida
"The technician took her time and was very thorough."
toni L.
st augustine, florida
dennis W.
jacksonville, florida
suhas J.
yulee, florida
"1. Able to schedule service on your website and follow up remotely 2. Job completed on time and for a reasonable charge"
wayne B.
jacksonville, florida
"Technician arrived as scheduled and performed the assiigned task in a timely manner."
robert H.
jacksonville, florida
frank stroup S.
jacksonville, florida
"Tech arrived with=in the specified time frame. This was the first time I experienced a service call that the technician went to this depth to service my system."
scott M.
jacksonville, florida
jim C.
yulee, florida
gary A.
jacksonville, florida
"Terru is very easy to work with and knowledgeable"
david K.
jacksonville, florida
brian J.
ponte vedra, florida
robert V.
fleming island, florida
christophe O.
neptune beach, florida
sean B.
jacksonville, florida
"Online appointment request was 10-12, email stated 11-3 and I asked to reschedule. To date Ive not had any response to the request. Fell through the cracks I suppose."
allen W.
jacksonville, florida
"Overall, your technician was very professional, efficient and patient. Furthermore, he readily explained and answered all questions. Very pleasant and satisfying experience!"
chrissy G.
jacksonvlle, florida
"I had to call multiple times to schedule an appointment due to no shows"
nate J.
jacksonville, florida
"The technician was extremely professional and answered all of my questions."
jim C.
yulee, florida
stephen P.
jacksonville, florida
mr mcgavic M.
jacksonville, florida
"Best service possible, as usual. Been a very happy customer for over 18 years."
deanna H.
saint augustine, florida
"007 is great! We see him yearly. He is knowledgeable, professional and kind."
michael B.
orange park, florida
alice D.
fernandina beach, florida
"Technician was very friendly and put me at ease. I thought I had caused the problem with the unit from the thermostat."
john M.
neptune beach, florida
mr brockway B.
jacksonville, florida
"Ive been with your company for many years and Ive never had a complaint with you."
kathy R.
ponte vedra beach, florida
"Roger was great again. Solved my problem and didnt leave to 10 pm."
rose J.
jacksonville, florida
rhonda D.
jacksonville, florida
"Waste of time and money"
robert D.
jacksonville, florida
"Very professional and courteous"
larry J.
jacksonville, florida
linda W.
jacksonville, florida
"Outstanding attention to detail and very informative!"
judson F.
st johns, florida
john C.
jacksonville, florida
alice K.
ponte vedra, florida
"Terry is the best!"
samuel R.
jacksonville, florida
rebecca T.
jacksonville, florida
"I have a lot of confidence in my service tech Kim."
joel K.
hilliard, florida
edward T.
jacksonville, florida
"Air Engineers has always provided couteous and professionalpersonnel"
harry M.
jacksonville, florida
"Mr Davis, who was making his first visit to our home, had no problem with the "tune up" on my gas furnace. However, prior techs usually leave me a Home Health Report/Performance Inspection which Mr Davis did not do."
mike A.
jacksonville, florida
mark S.
jacksonville, florida
"Nobody came, I called to see if someone was coming - selected that automated call-back option - and never heard back."
barry A.
st augustine, florida
"Our representative, Alan, was very through and patient explaining Air Engineers leasing program. The install technicians were efficient and conscientious with their work."
green D.
jacksonville, florida
"Great! Professional & knowledgeable!"
tracy W.
jacksonville, florida
"Dependable, quick service"
george n heheman H.
jacksonville, florida
"The service was good."
eduardo A.
orange park, florida
shawn W.
jacksonville, florida
"Kim is an excellent tech; very knowledgeable and business-like, yet friendly, courteous, and personable. She answers our questions without embelishment or fluff. Her honesty is refreshing."
marsha S.
jacksonville, florida
"ANSWER ALL OUR QUESTION"
jasper jr R.
jacksonville, florida
"The se4rvice was quite good."
angela P.
fernandina beach, florida
"The tech was very professional in answering my questions and giving me suggestions."
dennis N.
jacksonville, florida
"We like Terry's customer service and we will ask for him. He is professional and answers any question we have."
dora B.
saint augustine, florida
"Great on service, poor on marketing pressure. Way too much sales pressure from the sales rep. that came along on service visit. And some of the reasons for buying things were not logical reasons based on business/engineering principles."
jeffrey D.
jacksonville, florida
"Fast friendly service!"
thomas C.
ponte vedra beach, florida
"Thorough inspection"
bernice R.
jacksonville, florida
robyn S.
middleburg, florida
"So I was scheduled by Sergio to have my HVAC, AC unit, water softener, and tankless water heater installed in one day. However, due to someones incompetence, half of the equipment did not get on the truck and was not installed on time. Now my family had to stay home for an additional day to have items installed instead of everything being installed all at once as promised."
nancy V.
jacksonville, florida
"Experienced and knowledgeable technician;"
dorothy W.
jacksonville, florida
"Pleasant and responsible."
grant S.
jacksonville, florida
"Scheduled for next day. No long waiting."
linda D.
fleming island, florida
david C.
jacksonville, florida
"Thanks for the great service and as always my acs needs were taken care of."
margaret G.
jacksonville, florida
"Curteous and very informative"
david S.
jacksonville, florida
connie G.
orange park, florida
"Air Engineers have always been a great company for me to work with. Nico did an awesome job."
peter L.
jacksonville, florida
"THE REPORT LOOKED GOOD -------- I OWN THE HOME BUT I LIVE IN NORTH CAROLINA ------- DAUGHTER LIVES AT WILLOW WINDS PKY --------- THANKS"
diane S.
jacksonville, florida
"Thomas was on time and very considerate about entering the house with shoe coverings. He was in a mask but I could tell he was smiling bc I could see it in his eyes."
george S.
st augustine, florida
"They were very professional and knew what they were doing."
darrell W.
orange park, florida
"First of all when I called think name of person answered was Elaine . Most pleasant, most friendly person talked with . Wish every tine I would call a company more people would be like her. 2nd the technician Thomas done excellent job , he would explain everything he check . Pleasent and does thorough job"
jesse P.
jacksonville, florida
dennis K.
fernandina beach, florida
"Thorough and concientious."
john L.
orange park, florida
jacque H.
ponte vedra beach, florida
jennifer F.
jacksonville, florida
"Gary, the technician, is great! But I did not appreciate having a sales guy join him and try to sell on a pre-paid maintenance visit"
julee M.
jacksonville, florida
"They were very thorough and explained everything in detail."
melanie J.
jacksonville, florida
"I was very satisfied with the service from the technician. I did not appreciate a sales person coming into my home under the guise of a service call. This is the second time this was done and i hope there is no repeat. I was respond to the next questions only for the technician. I was very turned off by the approach to have a sales person accompanying the technician."
michael B.
ponte vedra, florida
"Great service from the technician. Explained everything perfectly."
ms deboer D.
jacksonville, florida
richard P.
jacksonville, florida
"JOSE TECH IS OUTSTADING"
earle M.
ponte vedra, florida
"Jose is a good technician. But thei appointment was 8-10 am and he arrived at noon. In the meantime I had to call and find out where he was"
joe F.
jacksonville, florida
ralph Y.
jacksonville, florida
"Always polite and courteous ."
ronnie S.
jacksonville, florida
jose B.
middleburg, florida
doug H.
jacksonville, florida
"Jose does A complete job and checks and cleans everything great job"
inez L.
fleming island, florida
janet K.
yulee, florida
"I would usually give the company a 10. At this particular visit the technician had a salesman with him Who was trying to sell the advantage plan and that kind of turned me off!!"
lisa K.
jacksonville, florida
"Two service men- one new one experienced - experienced one not very nice."
susan G.
ponte vedra bch, florida
kim R.
jacksonville, florida
"The young last Tech. Did really great"
donald D.
jacksonville, florida
"Your technicians come in and do their job, very thorough, very quietly, hardly know they are here until they get ready to leave and always do a good job."
timothy A.
jacksonville, florida
vitauts B.
jacksonville, florida
"The technician did all he was supposed to do, and there were no "hitches.""
dorothy B.
jacksonvill, florida
ms molinari M.
jacksonville, florida
"Tech was running an hour beyond my appointment window and no call was made by the office until I called them. Tech also didnt call before he showed up"
sandra M.
jacksonville, florida
rayetta C.
middleburg, florida
"Terry was very efficient and answered all my questions."
albert A.
jacksonville, florida
"The service has always been outstanding with over 17 years experience with Air Engineers."
arthur P.
jacksonville, florida
"would have been a 10 if they had not left my garage refrigerator unplugged after using the socket for thier tools. Fortunately all we had was vegetables and bottled water so nothing spoiled."
tim K.
jacksonville, florida
"Gary was persistent in finding the issue that caused our system to malfunction."
robert S.
orange park, florida
"Tech very knowledgeable"
sue W.
orange park, florida
"The two gentleman clearly answered all my questions for the reason my thermostat stopped working and got it up and running quickly."
david A.
jacksonville, florida
"He had not worked on the type of filter we have and seemed unsure how to clean it."
marcy J.
fleming island, florida
"Didnt arrive on schedule"
carl J.
jacksonville, florida
paul H.
jacksonville, florida
dianne C.
jacksonville, florida
nancy E.
jacksonville, florida
"Sean, Alonzo, Andre and Kim were very professional and worked very hard to get the job done."
ray R.
fleming island, florida
"I think the service provider tried to rip us off. Said we needed to replace the entire duct."
don H.
jacksonville, florida
"The staff were not able to tell me much about the system."
richard M.
orange park, florida
"Technician was very professional and complete the task in a timely and accurate manner."
mcdonald A.
st augustine, florida
"Jose respected my property and explains everything to me"
sandra H.
jacksonville, florida
stuart D.
fernandina beach, florida
"They were only time professional and very friendly. They did a very good job."
marian S.
jacksonville, florida
"Have used Air Engineer for years ever since we built or house 34 years have been satisfied"
lynne G.
jacksonville, florida
bill M.
orange park, florida
ron H.
jacksonville, florida
"The Tech was very knowledgeable, and had great customer service skills"
william R.
jacksonville, florida
mr. schroeder S.
middleburg, florida
james H.
jacksonville, florida
"Techs were great parts update was poor"
louis P.
ponte vedra bch, florida
"FRIENDLY PE OPLE WHO KNOW THEIR JOBS"
john D.
jacksonville, florida
john R.
ponte vedra bch, florida
kenneth glinka G.
jacksonville, florida
"On time and efficient"
judy W.
fernandina beach, florida
"everything was checked and all items were mostly in the good range"
bill H.
orange park, florida
zivana K.
jacksonville, florida
"Good, professional and detail oriented service."
mark D.
fernandina bch, florida
segundo L.
jacksonville, florida
sara M.
jacksonville, florida
"Thorough and pleasant and friendly Great employee"
mitchell E.
fleming island, florida
"Thomas is competent, courteous and dependable."
alan maio leach L.
fleming island, florida
"Worked late on a Sunday night to fix problem"
gene F.
jacksonville, florida
"They were prompt and explained everything they were going to do"
karen T.
jacksonville, florida
"Thomas was very concerned of my needs and discomfort. Went out of his way to make me feel that i was safe and that he would do what ever he could to solve issue. I cannot say the same for the call center and how they reacted to my issues. any responses that are 10 are due to the impact the call center and your telephone advertising had on me. If it weren't for your local staff that really cared about my needs some of these scores would be much less."
alden C.
orange park, florida
"Tech was very knowledgeable, answered my questions and did an excellent job on the maintenance of the unit. Also very courteous and friendly. On a rating of 1-10 I'd give him a 12!!!"
christophe O.
neptune beach, florida
"Tech was very good"
robert H.
ponte vedra bch, florida
"Thorough and professional"
donald M.
jacksonville, florida
ted D.
fleming island, florida
"Terry, our technician was prompt and very knowledgeable."
doreen S.
jacksonville, florida
"everyone was efficient and courteous, answered all questions, etc."
don G.
orange park, florida
"Found the problem, which had been difficult in the past."
tonya L.
jacksonville, florida
"He was here for hours and could not figure it out so just rigged it"
james W.
jacksonville, florida
"The technician who came to my house could not tell me the process. What is the process that Air Engineers uses to clean ducts? I lost ALL confidence. Will be scheduling with another company"
frederick C.
jacksonville, florida
"Tech was on time and did a good job. I tried to leave a review on his work but found it difficult on Google Maps."
mr dybel D.
st augustine, florida
carol K.
jacksonville, florida
"JOSE HAS ALWAYS KEPT MY SYSTEM RUNNING SUMMER AND WINTER. HE IS PLEASANT AND EFFICIENT."
ms jongewaard J.
jacksonville, florida
adam B.
jacksonville, florida
"Technician was friendly, knowledgable, informative, quick, and not late."
catherine H.
jacksonville, florida
"tech was professional, friendly and thorough"
diane C.
jacksonville, florida
"The reason its the same technician that was here before consistency of information given was very important to me I find that as I get different technician sometimes things are differently. I I am requesting Thomas to be servicing my air conditioner on a regular basis until hes no longer with your company. Having the same technician is more reassuring then having a different one each time."
mr ehlig E.
ponte vedra bch, florida
teresa E.
jacksonville, florida
lee K.
jacksonville, florida
richard G.
jacksonville, florida
"Very efficient and thorough."
mr e talley T.
jacksonville, florida
thurman M.
jacksonville, florida
"On time, efficient, and professional. The technician was very personable and the service was excellent. Thank You"
ronnie S.
jacksonville, florida
william S.
jacksonville, florida
edsel P.
jacksonville, florida
henry R.
jacksonville, florida
edward G.
fernandina beach, florida
"professional and knew my product and how to service the furnace..."
stephanie H.
ponte vedra, florida
"The technician was very pleasant and knowledgeable"
margret H.
jacksonville, florida
"."
jorge tinana T.
jacksonville, florida
"Nico is very professional and appears to know what he is doing."
robert A.
jacksonville, florida
adela M.
jacksonville, florida
"I was very happy that I got helped within about two hours of my call, Elaine was very sweet in understanding my situation."
virginia D.
jacksonville, florida
hamilton T.
jacksonville, florida
"service was ok. second individual spent a lot of time trying to sell monthly rental of equipment"
jeff T.
jacksonville, florida
dennis F.
jacksonville, florida
maria N.
jacksonville, florida
"Very knowledgeable people"
jennie P.
jacksonville, florida
"Technician was supposed to arrive between 2 and 4 pm. Never called until nearly 7:30 pm"
mr smith S.
fleming island, florida
"Jose was very professional and did a great job and explained things very well."
sue R.
amelia island, florida
robert H.
jacksonville beach, florida
"Tech could have been more careful with fan motor change out. He did not protect the top of my unit which scratched paint on the unit. He had no touch up paint to seal scratches.."
lorraine C.
fleming island, florida
kurt M.
ponte vedra, florida
"Your company supports NATE. Few companies even know what Technical Excellence is. Hopefully all of your Techs are qualified in their area of concern."
james c D.
st johns, florida
"In and out Fast service"
charlie R.
orange park, florida
"Very respectful and Knowledgeable."
donald J.
jacksonville, florida
"No technician showed up or called for the first two scheduled appointments."
terry F.
orange park, florida
"LITTLE DIFFICULTY GETTING RESULTS FROM AFTER HOURS SERVICE AGENT. KEPT SAYING NO TECHNICIANS AVAILABLE. I STRESSED 24/7/365 SERVICE, TECHNICIAN FINALLY CALLED AND SERVICE WAS OUTSTANDING. FLETCH FIXED PROBLEM AND RESTORED MY FAITH IN AIR ENGINEERS. THANK YOU"
neil versteeg V.
ponte vedra bch, florida
"Tech was thorough and very friendly"
emerson H.
jacksonville, florida
"was very satisfied I was expecting 2 people however, 1 was enough"
patti S.
jacksonville, florida
"I have requested Jose for years because he is very thorough, answers all my questions, and I trust him to provide honest advice about when my filters and lights need replaced. He is always pleasant and professional to deal with."
donna S.
ponte vedra, florida
"Kim was on time...very professional."
lester B.
jacksonville, florida
"Great people skills. Very knowledgeable and very thorough. Explained the process and asked questions. Did an outstanding job. Completed all procedures professionally and in a timely manner.. Very pleased with Hope she is the tech that take care of my system for ever."
mike P.
jacksonville, florida
"AC works fine."
naomi M.
jacksonville, florida
"AIR ENGINEERS COULD NOT FIND OR CORRECT THE PROBLEM WITH OUR AC FOR SEVERAL MONTHS."
peter V.
orange park, florida
"Very knowledgeable, thorough, and a great presence."
idella B.
jacksonville, florida
"It's makes a difference when the A/C Technician goes right to the problem and repair. I appreciate your Tech. Mr. Paul Davis being well experience and professionalism."
tom K.
fleming island, florida
"Tom provides professional service with a smile. Always appreciate his service to my central heat & air system."
wayne M.
st augustine, florida
leesa V.
jacksonville, florida
terry W.
ponte vedra, florida
"Fletch was very thorough during our bi-annual tune-up. He called a half-hour before his arrival and was well within the window given to us. There were some scheduling glitches that had nothing to do with the service call itself. Just a combination of a technical problem with the on-line scheduling system and separately a truck out of commission which pushed back our maintenance to another day. The customer service people were very apologetic and tried their best to fit us in."
cynthia C.
jacksonville, florida
"Tech Thomas is excellent at his job. Will continue with the company as long as he is associated with company."
fletcher G.
ponte vedra beach, florida
"Appointment was scheduled next day; Tech was on time, knew what he was doing; learned more about the system from talking with him."
sandra M.
amelia island, florida
"Technician was polite and seemed competent"
john C.
st augustine, florida
shirley G.
jacksonville, florida
larry S.
jacksonville, florida
"Bill Davis did an excellent job contacting me in advance with ideas. Upon arrival he explained the situation and what he was going to do. He completed the task in a timely fashion."
louis B.
jacksonville, florida
"Although the installation went well, the crew did not do a good job cleaning up outside or in the attic. Also, caulking could have been better. Alan, was very helpful and patient in setting up the WIFI."
jeff M.
jacksonville, florida
"Kind and very professional."
mark V.
jacksonville, florida
"Prompt, courteous, very professional"
cheryl H.
jacksonville, florida
"The technician was very polite and competent"
shirley C.
middleburg, florida
"Very informative and professional."
cheryl K.
jacksonville, florida
"Experienced service technician. Thorough job."
cynthia P.
jacksonville, florida
"She answered all of my questions and offered a solution to the drainage problem around my unit."
joe B.
jacksonville, florida
"Bill is very professional."
georgeanna S.
jacksonville, florida
"Bills the best!"
kay C.
greencove springs, florida
"Nico was thorough , on time, answered my questions and was very nice and professional."
mr harrison H.
jacksonville, florida
"Rep was good but slow."
spencer M.
ponte vedra beach, florida
"Roger was the best...quick, efficient and didn't need to be around him all the time."
james C.
ponte vedra beach, florida
rhonda K.
fleming island, florida
"Terry always does a good job. Hes friendly and courteous."
donna W.
jacksonville, florida
"Serviceman was very helpful and knowledgeable."
janice P.
jacksonville, florida
"I am always satisfied with Mr. Applewhite...I don't know why that other guy tagged along....he did nothing"
charlotte M.
jacksonville beach, florida
"The technicians were remarkable. Very thorough and polite. Explained everything & know my AC is top notch!"
george D.
jacksonville, florida
"I dont know what technician is 70. The technician, Thomas that did the fall service did not correctly put the system back in normal operation. Less than 4 hours later I received notification from my tenant that the home AC was not working. I called the office and they sent another technician, Bill to correct the issue. I got a text from the tenant and Bill less than a hour later that the system was up and operating."
john M.
neptune beach, florida
"Representative was prominent and efficient"
sid A.
green cove springs, florida
jeremiah L.
jacksonville, florida
"Technician was very capable and cordial. The dissatisfaction is the after hours dispatch person scheduled me for an early morning appointment for Sunday morning, but I called Sunday evening. Thus, no one showed Monday morning. Fortunately, when I called by ten o'clock a technician showed after lunch."
stephen K.
ponte vedra, florida
"I had a problem with my system not running, called the office they gave me a appointment for later that day, Roger came later that day between the given time frame found the problem within 15 minutes. Showed me what the problem was. did what he had to do and was gone in a flash. System is running good and everything went perfect."
michael F.
jacksonville, florida
william M.
jacksonville, florida
"Your expert was very courteous and professional"
jean E.
jacksonville, florida
"The tech came and went and I had no idea what he did."
james M.
jacksonville, florida
"Excellent customer service."
e.a. S.
jacksonville, florida
"Jose is great!"
bruce K.
jacksonville, florida
"ontime, cheerful and complete"
susan D.
jacksonville, florida
"Technician polite, efficient, professional."
richard R.
jacksonville beach, florida
"very friendly & checked everything i requested!!"
roger P.
atlantic beach, florida
"Not sure why we have to have a supervisor also come to the house during service. Obviously his job is to sell more services but I find it a distraction"
bill T.
jacksonville, florida
cecilia B.
jacksonville, florida
"Jose came out after 9:30pm on a Saturday.. he repaired the problem and told me what happened and how he fixed it. He is very knowledgeable and shares that knowledge. Im very appreciative!"
philip laurent L.
jacksonville, florida
"Super nice man. Seemed trustworthy."
suzanne S.
jacksonville, florida
"Bill Applewhite is the BEST tech we have worked with. He is courteous, prompt and keeps us informed every step of the way. Great Job!"
john R.
ponte vedra bch, florida
dennis O.
fernandina, florida
jean stratford S.
jacksonville, florida
"knowable, professional. polite, worn a mask,covered shoes, which I really appreciated."
michael M.
fleming island, florida
"Great Service, very honest."
brendatoner B.
jacksonville, florida
"I am still waiting on a quote from Wally."
harold S.
jacksonville, florida
"The guys were very courteous. I think we will be getting the new advantage plan."
vivian P.
jacksonville, florida
carolyn O.
jacksonville, florida
sherilyn U.
jacksonville, florida
kathy B.
orange park, florida
"On time, efficient and professional"
howie L.
jacksonville, florida
"They came did the job and left."
jannette L.
jacksonville, florida
"Technicians provided the cause of the issue and the solution. Very informative & will be helpful going forward."
kathy H.
jacksonville, florida
troy D.
jacksonville, florida
pat P.
jacksonville, florida
james A.
jacksonville, florida
"the technician was there in a matter of minutes and was done in a few minutes"
jeff W.
jacksonville, florida
"Thomas was great in answering all questions and resolving the issue."
frank S.
st. augustine, florida
"The service technician was very thorough in performing the maintenance to the system."
wanda M.
green cove springs, florida
"Very professional"
michael B.
orange park, florida
"Very pleasant tech. He did his job and made sure we had everything in top shape."
levi M.
jacksonville, florida
"Good price and quick install. Did not return as scheduled for post install inspection. I had to call the office four times to pay for services."
janice W.
jacksonville, florida
diana G.
jacksonville, florida
"The tech was good and found the Possible problem BUT Issue has yet to be fixed."
richard davis D.
st augustine, florida
"always professional"
bud S.
ponte vedra beach, florida
howard P.
orange park, florida
"Nico was very thorough and explained condition of our system very clearly."
gary A.
jacksonville, florida
"Terry was thorough and patient while diagnosing the problem with the LG mini which many are not familiar with."
harry M.
jacksonville, florida
"Unable to resolve problem immediately due to needing a part"
ms. randle R.
ponte vedra, florida
bill K.
ponte vedra beach, florida
"Your service people"
helen M.
middleburg, florida
james H.
yulee, florida
gloria Y.
middleburg, florida
"They fixed the problem"
barbara L.
fleming island, florida
"Professional, knowledgeable, efficient"
joyce J.
jacksonville, florida
"Called, tested equipment, advised of how well equipment is working! Had to reschedule due to 1st appmt did not make it w/in window of scheduled time."
me'shon A.
jacksonville, florida
kathleen S.
orange park, florida
"Great job as always"
grant S.
jacksonville, florida
"So professional and answered all our questions"
c davis D.
st augustine, florida
"always profeesional"
mr. mitchell M.
jacksonville, florida
"All expectations were met"
robin M.
jacksonville, florida
"Kim called when she was on her way, she was actually early which was amazing in itself, very polite, went straight to work. Gave recommendations after maintenance. Fantastic job"
navil M.
jacksonville, florida
"My Aircondition was working very well and they came to do regular maintenance last Friday and after they left I had no cold air at all. I called many many times and nothing has been done for the last 6 days. I did not get a phone call or anything"
john F.
jacksonville, florida
"The technician told me there is a leak in my system which I thought was resolved just over a year ago. It seems the previous techs had me spend money for an evaporator coil and blower that were not the problem. Additionally, the servicing tech for this maintenance said ice was forming on the condenser coils. Again, I replaced the evaporator coils in JULY 2019 only to be told there is still a leak in the system."
robert H.
ponte vedra bch, florida
"sales person very professional but your price was at least 50% higher than same MFG"
raymond A.
st augustine, florida
shawn W.
jacksonville, florida
"Kim is a fantastic tech. No nonsense, straightforward, get the job done kind of person."
tracy C.
jacksonville, florida
"Roger is a 10 rating. Elaine is the office is a 10 rating. The other ladies that messed up the scheduled dates is a rating of 2. What a disaster that was though Elaine and Roger did great as always!"
robin L.
jacksonville beach, florida
"My AC wasnt working . I called in the morning and Riger came that same afternoon to fix it."
raymond V.
green cove springs, florida
"The technician tested the heat pump systems and replaced failing condencers. He worked competently and was courteous."
mary C.
fleming island, florida
julie B.
jacksonville, florida
curtis J.
jacksonville, florida
"Courteous, professional technicians. They were detail oriented in their work. Explained what they did and the outcome results. The service is a bit pricey, but understandable during these Covid times, albeit the brunt of it falls on the customer. I still have to figure out how to pay off the new HVAC (bill due next month). I'm not a fan of the lease program. It's just a very expensive loan and is marketed as something else. Another way of putting the brunt on the customer."
mr. shuke S.
jacksonville, florida
ellen L.
jacksonville, florida
"Staff punctual, friendly, knowledgeable"
william B.
fleming island, florida
mr capps C.
jacksonville, florida
"I was satisfy of what the tech did and explanation."
sally foerster F.
jacksonville, florida
"Thomas did everything in his power to put part in and out with doing it by cutting and soddering."
dan H.
fleming island, florida
rosa M.
jacksonville, florida
"Followed guidelines of co."
dr mandell S.
jacksonville, florida
"I was given a window of 10:00am - noon. The technician did not arrive until 12:45pm. I believe this was due to a problem with the office. The technician did call before he came to let me know of his time of arrival."
james G.
middleburg, florida
"Tech was awesome."
victor H.
jacksonville beach, florida
"He was friendly, on time, and fixed the problem for a reasonable price."
larry w J.
jacksonville, florida
"I liked the way the gentleman explained my options and he did a good job."
norman L.
jacksonville, florida
donald D.
jacksonville, florida
"Great response and service by the technician."
thomas mackin M.
orange park, florida
"Timely and on a holiday"
mr bacalis B.
jacksonville, florida
lance R.
jacksonville, florida
"Terry was able to address all the service issues while maintaining a helpful and healthy orientation to safety regarding COVID issues. My wife is immuno-compromised and I must take extra steps to insure that she is not infected."
shirley M.
ponte vedra bch, florida
"Tireless worker and worked efficiently in very hot weather"
richard O.
fernadina bch, florida
"Technician was very informative"
michael T.
jacksonville, florida
mike C.
jacksonville, florida
"Only because your tech, Roger, was able to diagnose a problem that four other AE employees could not solve. (bad damper). This process cost me a lot of time and AE five service calls. Roger deserves some special recognition!"
emma W.
fruit cove, florida
"The AC techs did a awesome job explaining the AC unit and how it works and how program my new thomstat"
lori L.
fleming island, florida
"Your techs were not only thorough and worked very hard to solve the problem, they were excellent communicators. Unfortunately, I now know some of it was lip service as no one has followed up as promised. I was led to believe that while they corrected the problem, there were future needs. I was promised your company would reach out to me regarding that work and the costs associated with it. Furthermore, I expressed an interest in enrolling in a maintenance service contract with your company and was told I would definitely hear from someone the next day. I have not heard a word and am disappointed in your companys service beyond the initial call, especially when I was looking to further employ you."
laura A.
ponte vedra, florida
"He didn't provide much information about how the problem could be solved with the damper."
mr avent A.
orange park, florida
justin H.
jacksonville, florida
"The tech wasn't bad. BUT we were mislead. We were informed due to being a military family there would be no charges that day. I still don't understand the fee that was charged to us. I made sure to ask the rep on the phone we were told the membership was 5$ but again because we were military it would be no fee for the membership and for them to look at the issue. Which btw the tech was unable to identify because there was no power hitting our A/C unit. Not his fault but yeah definitely wasn't expecting a fee especially after not even knowing what was going on with our A/C"
barry H.
fernandina bch, florida
"Little help"
carol J.
jacksonville, florida
"Professional and knowledgeable"
david M.
jacksonville, florida
"None"
sandra K.
jacksonville, florida
gloria Y.
middleburg, florida
stephen B.
atlantic beach, florida
"The exterior unit is loud and struggling during start-up and shut-down..."
michael B.
jacksonville, florida
"Gave detailed information about service performed and options for future work."
rosemary A.
fleming island, florida
"Called prior to coming. Very polite"
dave H.
jacksonville, florida
"Both guys were very nice and replaced my filter and fixed something before my air conditioner died. Both guys very professional."
robert E.
jacksonville, florida
"He was on, time, courteous and he got the job completed."
jose V.
jacksonville, florida
"Jose was very professional and explain everything very clearly."
margret H.
jacksonville, florida
"The time fram from when called to the time á blower motor was replaced was 24 hours!"
frank M.
jacksonville, florida
"Great service"
raul T.
jacksonville, florida
"It took four phone calls to end up cancelling the appointment, as the last person I talked to (who had no background regarding previous conversations) felt he couldn't help."
jeannie W.
green cove springs, florida
shirley B.
ponte vedra beach, florida
"he fixed my problem"
barry H.
fernandina bch, florida
"Had no AC last night- a few days after service visit. No follow up on mention that a damper may need replacement. No filter or filter holder brought as requested."
ralph O.
st. augustine, florida
"Gary always listens to my concerns and from what I tell him, he seems to intuitively know what the issue is, and corrects it. My air conditioner is now working perfectly."
alice K.
ponte vedra, florida
"Terry was wonderful by asking questions while he was trouble shooting and through the answers I gave he was able to quickly discover the issue."
robert O.
atlantic beach, florida
"Tech came on time (actually early) and solved a vague problem"
ray B.
orange park, florida
"The installation crew did an excellent job. Work hard and did an excellent job explaining and answering my questions. Allen did a great job on follow thru."
tim H.
fleming island, florida
"A salesman showed up with the technician and tried to sell me everything from a new AC, an ownership plan, insulation and duct cleaning. I didn't even get to talk to the technician after he finished and as of today, I haven't received my invoice/status of my system."
ethel P.
ponte vedra, florida
"The technician was a complete and total liar ?? and I want my $375 back. He put 2 pounds of Freon in only for it to leak out two days later. He told me that I needed a total of about $1,450 just to find and maybe repair one leak and maybe a little while later find another leak blah blah blah. He hooks me up with the sales man who said I could get a new unit for only $145 a month and never pay anything other than that. Im thinking wow that could be great!! BUT, he didnt tell me for how long and of course I had to ask.10 YEARS!!! Are you kidding? What a JOKE! So stupid consumer me said hmmmm let me do the math and see how much this $10,000 unit will cost hmmmm $145 x 120 months = $17,400. You guys should all be disgusted with yourselves because we are disgusted with your actions. NOW, the best part a reputable person came out and said it is leaking right here and ANYBODY that looked at it would know what the issue is! All total $525 YOU and YOUR reps will NEVER set foot on my property again. I need to talk with the owner before I go to the news with this insanity. PLEASE call me 716-861-5503"
wallace M.
jacksonville, florida
"Good handling of a tough problem on a Saturday. Fan motor has to come from Atlanta and can't even be ordered until Monday."
mark H.
fernandina beach, florida
"My wife felt scammed. The technician and sales person put the fear in her that our unit was beyond repair, then tried to put us on $22k new system or a maintenance plan. I paid $185 for no services rendered. There was no real inspection and we were told it needed about 12 lbs and $2500 of Freon. Whereas it actually took 2 lbs to recharge by another provider. Very shady operation to have a second person come immediately behind the technician to try to take advantage of her."
david M.
jacksonville, florida
irene W.
jacksonville, florida
mitchell owens sr S.
jacksonville, florida
"Courteous and efficient."
randall M.
yulee, florida
"Tech and the QA guy were very professional."
thomas W.
ponte vedra beach, florida
chantal M.
jacksonville, florida
"They came over the same day. They try to explain the problem They fix the problem."
nedra J.
jacksonville, florida
"Friendly and fast"
julie M.
jacksonville, florida
"She arrived early, took her time to explain everything, very thorough!"
sheila S.
st augustine, florida
"Timely, polite, gave me hints.remembering my husband and myself was a added touch"
raymond S.
orange park, florida
"he was thorough"
william W.
jacksonville, florida
"Both techs were very helpful and did their best to resolve my problem."
mrs porter P.
jacksonville, florida
"The service level is a discussion; it took two visits from two difference technician all in one day to resolve my initial concerns (which was no air). Once the first tech left, I discovered the unit was running (it was when he left). Long story short; The second tech was visibly upset that there was more work to the job than initially told. Once he finished there was no support given for the amount of said freon put into my unit, he spoke about how he calculated it because the process runs his phone down. The cost per pound was about $30 different from the quote given. At that point I wasnt comfortable with this tech. Personally, it wasn't a good day for me because of an unexpected death. I felt the experience was awful I have been a customer since 2000, at which Air Engineers has always serviced my unit. I was not pleased with the service level. I purchased a maintenance membership plan that day for $150.00; the second visit was $290.00; if I need freon which the tech said I was down about 2lbs (not sure why replacement was discussed ~ however, the tech did know about my loss, which may have been the reason-who knows) However, if I need freon on the first visit would have spent the funds on the initial visit. If someone would like to give me a call to discuss this in greater detail, I welcome a call. As a matter of fact, I called today (8/23/2021) to ask that a manager contact me regarding this scenario but havent received a call yet (5:03pm ~8/23/21). Lastly, I requested that the maintain plan be cancelled. Please have someone provide confirmation to this request."
edgar jr. J.
jacksonville, florida
"Over 2 hours late for scheduled appointment & was not notified until I inquired."
donald H.
jacksonville, florida
"Prompt arrival, courteous, competent work."
jim K.
jacksonville, florida
"Only because it could not be repaired as they did not have the part available. The technicians were very friendly and doing what they cculd for a very hot late night call."
richard T.
jacksonville, florida
"Tech was very willing to answer our questions...and then some."