Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,627 Reviews
antoinette W.
jacksonville, florida
"The service is always excellent!"
ricky R.
jacksonville, florida
"professional service always"
betty G.
middleburg, florida
"The technicians have been very helpful as well as the customer service people recently."
ellen F.
jacksonville, florida
deborah H.
jacksonville, florida
mary N.
amelia island, florida
"Technician very efficient"
robert D.
jacksonville, florida
"On time friendly professional and thorough work"
concetta L.
fleming island, florida
"Overpriced"
renee S.
saint johns, florida
"Everyone I spoke with on the phone or came to my house was very patient, helpful and kind. No one made me feel like I was bothering them and everyone was very nice!"
charles A.
st. augustine, florida
"Excellent service and qualified technicians"
arthur P.
jacksonville, florida
"On time, courteous, efficient, and capable."
scott C.
fleming island, florida
"long time great service and support"
carolyn B.
green cove springs, florida
"Technicians we're very pleasant and efficient. Always polite and worked continuously."
shirley & riley D.
jacksonville, florida
"We needed a part fast the part came quicker than expected!"
barbara L.
fleming island, florida
"I was charged $600.00 to put in 2 faucets and I bought the faucets. I will not call again. Luke is very nice and does a good job. The price is way too high."
richard C.
jacksonville, florida
don G.
jacksonville, florida
"Very punctual, professional, and pleasant personality of technician."
kris G.
ponte vedra, florida
"he was very courteous, and mild mannered"
cameron C.
jacksonville, florida
frank stroup S.
jacksonville, florida
"I have been burned in the past for recommending people or companies. At my age, I don't have any friends in the Jacksonville area."
misha D.
orange park, florida
"Very helpful and ensured I had answers to all my questions"
raemon M.
jacksonville, florida
"The service and my experience with Air Engineers has always been good with the exception of the most recent visit (17Jun22). The technician was not familiar with my system therefore the job was not completed. The technician asked questions that led me to believe he was not prepared. I will have to take time to make another appointment to get the job done."
nando D.
jacksonville, florida
"Your salesman did what he could do"
kevin O.
jacksonville beach, florida
edsel P.
jacksonville, florida
greg R.
ponte vedra beach, florida
"Very professional and kept their commitment on timing"
richard R.
ponte vedra beach, florida
"Responsive and effective emergency service."
dr baldock B.
ponte vedra beach, florida
chris G.
jacksonville, florida
"The tech that was sent out was polite and professional but seemed like he was really new or didn't have enough knowledge. Some weird salesman showed up and tried push getting a new unit but this one isn't to the point of replacement."
lemuel E.
jacksonville, florida
terry F.
orange park, florida
"Young lady was prompt, called asked if she could arrive early. Very competent"
desiree A.
jacksonville, florida
"Technician that serviced my AC was very explanatory on what he did. I appreciated that."
maria G.
jacksonville, florida
scott W.
jacksonville, florida
"You guys have been servicing my air-conditioning for years and have done a good job of maintaining it."
rory M.
jacksonville, florida
diane H.
hilliard, florida
"Service was good and seemed thorough"
ruth nelson N.
jacksonville, florida
"Im not really happy with this company. My electric bills are higher than theyve ever been and told different time frames on maintenance! They need to get their act together!"
robert S.
orange park, florida
"excellent lady tech explained things in detail"
robert V.
fleming island, florida
talmadge W.
jacksonville, florida
anne fox F.
jacksonville, florida
ralph K.
middleburg, florida
"On time friendly service"
bobbie R.
middleburg, florida
"Friendly service people"
jeff B.
orange park, florida
"The tech was on-time,knowledgeable, & efficient."
laureli W.
jacksonville, florida
"The service workers are professional and efficient. They answered any questions we had and did the job in a timely way."
cecilia B.
jacksonville, florida
"So far, so awesome. Just a slight hiccup with reminder calls for regular maintenance that comes with the Advantage Plan.. hopefully that is rectified"
shari M.
jacksonville, florida
"Tech did a great job!"
mike N.
jacksonville, florida
judson F.
st johns, florida
ernest M.
jacksonville, florida
"I've had 20 years of great service and have referred friends and family to your company."
michael G.
jacksonville, florida
yasmin R.
jacksonville, florida
"Kyle explained everything before he got started."
chuck M.
jacksonville beach, florida
"Prompt and professional service"
fred E.
jacksonville, florida
abdul S.
orange park, florida
richard T.
jacksonville, florida
"it's deserved"
maureen A.
orange park, florida
kyle K.
jacksonville, florida
joe B.
jacksonville, florida
"Technician Bill Applewhite - Very Thorough and Courteous"
david V.
yulee, florida
donna H.
jacksonville, florida
"The thoroughness and courtesy of the technician was exemplary."
nikki B.
st augustine, florida
"Technician came quickly and was very knowledgeable"
wayne B.
jacksonville, florida
"over the years, as a customer, the quality of service has been consistantly outstanding."
thomas C.
ponte vedra beach, florida
thomas S.
jacksonville, florida
crystal H.
orange park, florida
kurt A.
jacksonville, florida
"Service was great"
larry G.
jacksonville, florida
joyce H.
jacksonville, florida
"Quick efficient service"
richard G.
orange park, florida
donna L.
jacksonville, florida
"Your professionalism starts with the first phone call. Your staff is very friendly with great phone repor. In my opinion these are the people that can make or break your co. So bravo to your great phone staff."
ted D.
fleming island, florida
michael B.
jacksonville, florida
elizabeth M.
jacksonville, florida
"Professional"
donna S.
ponte vedra, florida
sherilyn U.
jacksonville, florida
melody H.
jacksonville, florida
gloria G.
jacksonville, florida
"The tech provided a full explanation of what he did and found"
thurman M.
jacksonville, florida
"I was very satisfied with my service. The technician was on time and very professional. Thank you!"
julee M.
jacksonville, florida
jason F.
jacksonville, florida
"I felt like my privacy was invaded a little bit when the "sales" guy (I think his name was Andre) came asking about my water heater and wanting to "physically inventory it" because "now you do plumbing." Like I wanted to say, "It's none of your business what I have." I asked your company to work on my A/C and now I'm getting a sales pitch about my water heater. Also being told I need to replace my duct work when it wasn't needed 3 years ago when you replaced my A/C and told that's the reason my A/C doesn't keep up with the higher temperatures.. The issue is that my A/C which was implemented was undersized for my house and just can't keep up in the summer time (never has since it was installed and a big reason why it took me 3 years to call you all to come back out.) Michael was awesome. He was super polite, respectful, came in and did what needed to be done. Reported back what he did. We exchanged payment info/etc and he was on his way."
jennifer N.
jacksonville, florida
"Prompt courteous service,qualified service people"
gloria Y.
middleburg, florida
jeffrey D.
jacksonville, florida
"Service has been good. No complaints."
richard B.
jacksonville, florida
"Kel did an excellent service and would request him again"
kristan J.
jacksonville, florida
"Need better communication if schedule has changed. I had go call several times to find out when my technician was coming. Everyone was very pleasant though...that's why I still give a 9!"
shirley B.
ponte vedra beach, florida
sandra E.
jacksonville, florida
"Customer service was great."
emma S.
jacksonville, florida
bennett W.
st augustine, florida
tracy W.
jacksonville, florida
raymond P.
st augustine, florida
"Courteous, knowledgeable and informative"
connie H.
jacksonville, florida
david C.
jacksonville, florida
"Well, after many years of association with air engineers, my most recent interaction was probably the most involves and the outcome was a success. My newest elite series hvac maintained the set temperature through some of this years hottest temperatures."
linda G.
jacksonville, florida
"Dylan called before he came, explained everything he was doing while here in terms that I could understand. He is a credit to your company!! Give him a raise!!!"
kim C.
st johns, florida
"They are very professional and quick to solve your problem. Wally and Roger are very knowledgeable and came up with a solution quickly. They were able to help me after another company was very unprofessional and didnt call back in the told time frame. We will do business with no one else from now on."
nancy V.
jacksonville, florida
michael A.
jacksonville, florida
doug H.
jacksonville, florida
"ive been with air engineers since 1989 and my grandfather did your taxes Elsworth Coates was his name"
shawn W.
jacksonville, florida
"You still haven't dug yourselves out of the hole caused by Paul's sexist comment, but you're getting there."
carneva W.
jacksonville, florida
"Still having the same problem. Please send someone back to look at it again. It started 2 days later doing the same thing and I have been gone but mom told me that it's not working again."
ms. teerlink T.
jacksonville, florida
roxanne F.
jacksonville, florida
"Your staff are always friendly and pleasant"
jerry J.
atlantic beach, florida
"Service"
zachary K.
hilliard, florida
"Good customer service and pricing"
sherman S.
jacksonville, florida
"Professionalism and quality"
sean H.
njacksonville, florida
"Very quick, courteous, and professional."
maxine M.
jacksonville, florida
michael B.
orange park, florida
david M.
jacksonville, florida
"Have use them since 1989 and always great service"
helen B.
jacksonville, florida
donald D.
jacksonville, florida
gene C.
orange park, florida
"good work"
william wiese sr S.
jacksonville, florida
"Thomas was very knowledgeable and explained my systems performance. I appreciated his time and experience."
larysa A.
jacksonville, florida
tom P.
orange park, florida
"I felt you tech was trust-worthy,"
raymond M.
st augustine, florida
lisa D.
jacksonville, florida
"Dillan was excellent explained everything step by step and was very thorough"
james B.
jacksonville, florida
emma G.
jacksonville, florida
dr baldock B.
ponte vedra beach, florida
phillip H.
jacksonville, florida
"the HVAC system was installed in 4 hours and is working flawlessly"
richard B.
jacksonville, florida
"Technician is always prompt and courteous with a smile. He walks me through the service and explains exactly what he is trying to accomplish."
david N.
fleming island, florida
comadore P.
fleming island, florida
randolph R.
fleming island, florida
"As agreed"
cherl E.
jacksonville, florida
"Kim is Awesome!!! Received great service."
betty C.
fleming island, florida
"Kyle did a thorough checkup of my system. He was very professional and took his time checking it out. Mark was also helpful in explaining several options should I decide to replace it. I am impressed with the company."
albert A.
jacksonville, florida
"Quality and performance."
devera C.
jacksonville, florida
"Excellent product and performance!"
john H.
jacksonville, florida
martin W.
jacksonville, florida
spencer W.
jacksonville, florida
lisa K.
jacksonville, florida
"Not always easy to do business with"
margaret J.
jacksonville, florida
"very professional"
donald J.
jacksonville, florida
"Totally satisfied with this company for years."
susan A.
jacksonville, florida
"The company came to fix my AC, in a timely manner, on the weekend. The Tech, Roger was very knowledgeable and courteous"
vincent G.
fruit cove, florida
"Service person was outstanding!"
patty P.
fernandina beach, florida
"We have had a fabulous experience from day 1."
ronald B.
saint johns, florida
"tHE TECHNICAN WAS VERY KNOWLEGABLE AND FIXED THE PROBLE,."
william johnson iii I.
elkton, florida
a A.
jacksonville, florida
ariel S.
orange park, florida
"Past great experience with the company."
bruce H.
fleming island, florida
james M.
jacksonville, florida
"Responded next day after evening call. Readily fixed problem. Professional and helpful"
robert E.
jacksonville, florida
"Your Technician is always very knowledgeable and polite."
james S.
jacksonville, florida
"Consistent"
mr skelton S.
jacksonville, florida
michael F.
fernandina beach, florida
"Great service"
donna W.
jacksonville, florida
"Excellent service provider by the representative! Happy to be able to pay monthly for the service."
kurt A.
jacksonville, florida
"everyone was very professional"
myrdena francis F.
jacksonville, florida
"Excellent customer and professional air conditioning services!"
judy W.
fernandina beach, florida
"too many calls regarding my appointments-"
norman L.
jacksonville, florida
"The agent was here just a short time but was quick annd efficient in going about her business."
michael B.
orange park, florida
brazelle B.
jacksonville, florida
"Reasonable price and quick response when contacted regarding service concern."
carol B.
orange park, florida
"Always very helpful from the person who makes the appointment to the tech that comes to do the work."
mr nealy N.
jacksonville, florida
lawrence G.
jax beach, florida
"Your service has always been very good."
john R.
jacksonville, florida
"Overall my interaction and experiences with Air Engineer personnel (office, technicians, salespersons, etc.) have been very positive in all aspects. Very pleased with the services I have received."
diane K.
ponte vedra, florida
buzz D.
jacksonville, florida
michael W.
jacksonville, florida
"Quick installation and their service looks very good."
bob L.
jacksonville, florida
sheila S.
st augustine, florida
"They were nice, They left my side hose on and it ran for 18 hourswhen I called (three times) I was told they would give me a 50.00 credit. I still have not seen it Ive been a custom (with old house) for many years I was not happy"
ms. day D.
jacksonville, florida
"Great service and evertime they would not ony fix the problem but help me to know what was wrong and how , and what they are doing to correct the problem and tips for me to watch out for if needed."
juanita B.
switzerland, florida
"They consistently provide good service."
michael K.
jacksonville, florida
"Always excellent service"
sanjay A.
jacksonville, florida
mr palmisano P.
jacksonville, florida
david G.
fleming island, florida
"service"
mr pregler P.
orange park, florida
ruth L.
jacksonville, florida
"Wally contacted me promptly after visiting my house (currently occupied by a tenant) to give me a report about the visit."
chris Y.
jacksonville, florida
"Very efficient and courtesy in performing his work"
alan B.
orange park, florida
"The technician did not rear a face mask in our house"
randall M.
yulee, florida
"Michael was very knowledgeable and professional. Did a great job."
mr lewis L.
jacksonville, florida
laura L.
jacksonville, florida
"Problem was diagnosed and repaired in a timely manner"
melanie J.
jacksonville, florida
darlene H.
glen st mary, florida
"The employee is nice. He made feel like he what he was doing. Fixed in a timely manner."
harry M.
jacksonville, florida
wallace M.
jacksonville, florida
ken R.
st augustine, florida
"Tech person was extremely helpful and friendly"
mrs baldwin B.
jacksonville, florida
jose B.
middleburg, florida
nancy J.
jacksonville, florida
"Technician came in, did the work, provided report and left. Short and sweet. No trying to sell me a new AC."
delaney H.
jacksonville, florida
"service and warranty work completed in one day"
judith K.
jacksonville, florida
sandra D.
jacksonville, florida
james D.
jacksonville, florida
"Because they had to reschedule because of not arriving on original date and time scheduled."
kim R.
jacksonville, florida
"The tech was very good at this job"
mr bravard B.
jacksonville, florida
thomas W.
hilliard, florida
"Service tech. was very knowledgeable of all Air Engineers services and worked hard and fast to get my problem solved,"
patsy R.
st johns, florida
"Dispatch and service rep both kept me updated on estimated time of rep's arrival. Service rep was friendly and was able to answer my questions."
david M.
jacksonville, florida
teresa E.
jacksonville, florida
"New technician very customer service friendly."
joyce W.
jacksonville, florida
"Daniel is the young man who came out and he did a superb job"
georgeanna S.
jacksonville, florida
"Not my regular technician but Thomas was great! He was very nice and informative."
earl P.
orange park, florida
"Tech was friendly, knowledgeable and fixed the problem on a SUNDAY!"
jack A.
jacksonville, florida
"Observed actual maintenance taken place resulting in adequate cooling of home."
john B.
jacksonville, florida
"The lack of report card, attentiveness after inspection, and he didn't even check inside to see if inside temps were right levels. My last tech was very detailed and made me feel like I was getting quality service."
henry R.
jacksonville, florida
"Thomas was professional, friendly, thorough, and effective in resolving our AC issue! We're very happy with his service."
deborah D.
jacksonville, florida
john R.
jacksonville, florida
"Tech was very courteous."
steven H.
jacksonville, florida
"Satisfied with the service."
todd C.
jacksonville, florida
"Was late causing us to sit here and wait and had other plans that day.. also had no filters for my unit. Stated was ordering some and still havent received them or been changed"
dennis K.
fernandina beach, florida
jim C.
st johns, florida
carol L.
jacksonville, florida
"Technician was very friendly & helpful"
edward G.
fernandina beach, florida
vitauts B.
jacksonville, florida
"For 42 years I have received excellent service every time."
patricia S.
jacksonville, florida
"He as always if friendly ,neat, puts everything in his path away when done. He is very efficient. Like this young man."
dennis M.
jacksonville, florida
"My salesman, Allan, and both install technician's, Henry (#542) and Arian (#619) were friendly, personable, and professional. I was assisted in selecting the best system for my needs and it was installed expertly and competently."
william M.
ponte vedra, florida
mike G.
fleming island, florida
"Air Engineers was able to get the zone board at a reasonable price and applied diagnostic and maint contract discount. Jose verified what the issue was and Thomas quickly replaced the board on a subsequent trip."
bob P.
jacksonville, florida
"All the techs were great. They were friendly and explained the problem with the circuit board."
zivana K.
jacksonville, florida
"The problem was solved and unit repaired very quickly."
cynthia E.
jacksonville, florida
paula N.
st augustine, florida
"I have had your service for 26 years and it has always been a pleasure. Polite, efficient technicians."
john L.
orange park, florida
kirsten V.
jacksonville, florida
"these 2 young men were very knowledgeable, polite and a delight to have install my new system !!"
robin M.
jacksonville, florida
"Very friendly and efficient"
sandra M.
jacksonville, florida
edwin J.
jacksonville, florida
"Thomas provided efficient professional service"
ruth laye L.
saint johns, florida
"The service and expertise was excellent. I just wish she had cleaned the leaves out from the bottom of the heat pump."
jan H.
ponte vedra, florida
"The technician did an outstanding job and explained everything he did in detail."
irene K.
jacksonville, florida
"Mike worked quickly and did the completion of the outdoor unit well. He first checked the indoor unit and found that the ultra violet light was off. He turned it on and checked the temp in our inside temp control. He and Kyle did a great job... I was impressed as they are both so young, but Mike knew what he was doing and did a great job. Thank you."
lashanta M.
jacksonville, florida
joe F.
jacksonville, florida
"Unit is still down waiting on parts"
kevin M.
jacksonville, florida
"We feel that the plumber was knowledgeable about the situation and yet we had a few concerns."
darlene M.
jacksonville, florida
raymond P.
jacksonville, florida
"On 5/7, the service technician reviewed our A/C system and recommended replacing a capacitor that was not functioning at 100%. We agreed, and had the unit replaced. He advised us at the end of the visit that all of the equipment was working properly. Two days later we experienced problems with the air conditioning not cooling downstairs. We called Air Engineers again, and another technician was sent on Monday, 5/10 to remedy the issue. He advised us the news he had was not good, and that we had a leak and would need to replace the outside unit coils plus add refrigerant. When asked about solutions, he did not offer any, or quotes to fix the problem, and ultimately advised us a supervisor would call us to discuss. No one called. I then called Air Engineers again, and a phone representative assured me that a supervisor would be calling me before 7 pm that day. Once again, no one called. Because we received no assistance from Air Engineers, we contacted another company who discovered the source of a leak that was created by someone not securing a valve properly. Subsequently, we then were faced with paying substantially more money to yet another company to fix a problem that was not present prior to the service call on 5/7, and not considered a priority by the service technician on 5/9. As a result we are extremely disappointed in the experience we had with Air Engineers."
mazalia M.
jacksonville, florida
"On time Very courteous & efficient"
thomas H.
jacksonville beach, florida
"Your technician, Bill, did a great job and explained the problem, the fix and how I can prevent its reoccurrences."
juan C.
jacksonville, florida
"Fast and clear information provided by tech"
tom K.
orange park, florida
"Excellent timing and knowledge and communication"
robin L.
jacksonville beach, florida
"Roger is always professional but friendly. He explains things when asked."
virginia M.
ponte vedra, florida
"roger-serviceman very informative and pleasant - always something new to add an-d new charges . otherwise all's good."
shirley H.
jacksonville, florida
"Nothing was done paid a service fee for nothing. Wanted the thermostat checked and Freon put in the unit Rep said she did not have it."
jim C.
yulee, florida
misky H.
jacksonville, florida
"Electronic air filter had to be ordered after my biannual service. Client reminded staff when appointment was made. Issue was handled quickly & response was positive for all."
jim M.
st augustine, florida
"They are very professional & courteous."
kris G.
ponte vedra, florida
"very prompt service."
david C.
jacksonville, florida
"Total professional, exemplary service and punctual, thank you."
marian S.
jacksonville, florida
"Satisfied with work did not bring the fillter I needed and when appt made I told the personson I needed the filter and to make sure they were aware of it. Called Sat. 4/30 to remind them to tell service I needed a filter. No filter uon arrival. Had to send someone for it. Last year same thin only they had to come back another day. You replace the unit should be in records filterter needs to be repllaced once a year"
abid S.
jacksonville, florida
"The engineers were very professional during the installation."
freda C.
callahan, florida
"My tech. ( Michael, I think) called and let me know when he would be there. And he was prompt, curtious, and no problems."
mr stephan S.
jacksonville, florida
jane M.
orange park, florida
"Good intentioned service rep"
james C.
ponte vedra beach, florida
mr smith S.
fleming island, florida
"Very through and explained everything."
william P.
callahan, florida
"The mechanic was very professional and courteous."
christophe O.
neptune beach, florida
delores L.
jacksonville, florida
"I was very pleased with the service rendered. The service rep was well-informed and answered all questions and addressed all concerns. Also, he provided excellent tips to keep my unit in tip top shape."
tim K.
jacksonville, florida
"I received a call from Kel before he arrived. He came within the window of his visit. He performed his service and left everything neat."
daniel C.
fleming island, florida
"Kel was very professional"
patti S.
jacksonville, florida
"Thomas explained what he did during the service and why he changed the setting on the thermostat. I felt he did a thorough job."
julia J.
jacksonville, florida
"Technicians walked me through everything and answered all my questions."
sandra K.
jacksonville, florida
"When I first called, the rep was not sure if anyone could come check it the following day, but someone did come and fixed the problem. Only had to endure one night without AC"
jason H.
st augustine, florida
"The technician was awesome, very knowledgeable and friendly."
steve heath H.
jacksonville, florida
"The appt was 10-12 but called and changed to 2-4 didn't come till after 3PM."
maggie H.
jacksonville, florida
"Bill is great and described everything he did!"
mark D.
fernandina bch, florida
"Kimberly Martin, technician was excellent."
karen H.
orange park, florida
ann W.
middleburg, florida
"Honest about needed new UVbulbs."
jennifer N.
jacksonville, florida
ej S.
jacksonville, florida
"Technicians got right to work on units. They kept me informed of current and impending issues I needed to prioritize to keep unit performing."
roxanne A.
orange park, florida
steven G.
jacksonville, florida
"Good installation crew. The system works well. The air intake is quite noisy, though. Alan said they might be able to turn down the motor speed or open up the air return so it doesn't whistle so loudly."
william M.
ponte vedra bch, florida
"Called for service because A/C wasn't working. Tech fix electrical problem quickly, but then said there had to be a coolant leak because the pressure was low. She had no ability to test and quoted additional charge for another service call to test for leaks. Cost quoted was both outrageous and offensive."
jim T.
jacksonville, florida
"good service"
sarah C.
jacksonville, florida
"The guys that came were nice. Called their Im assuming headquarters and Took my credit card number to charge for annual service but I still havent been billed. The second guy for plumbing called and said he couldnt make the scheduled time and then said he would call back today to reach for availability next week. Still havent heard from him."
harry L.
ponte vedra bch., florida
"Technician was very thorough and personable."
robert G.
saint johns, florida
"Polite, timely, thorough."
karl R.
orange park, florida
"Very personable and did a great job"
michael M.
fleming island, florida
barbara L.
fleming island, florida
"Very good, professional service!"
judith K.
jacksonville, florida
"Professionally done"
susan D.
jacksonville, florida
iva B.
jacksonville, florida
"Technician solved problem quickly and explained"
tana C.
jacksonville, florida
"Always do a great job."
john J.
jacksonville, florida
"informative and as always aims to please his customer"
mary O.
jacksonville, florida
"Thermostat works sometimes Not blown maybe a short"
ileana L.
jacksonville, florida
thomas S.
jacksonville, florida
"Tech was patient and respectful and pursued resolution of issue."
helen B.
jacksonville, florida
"The Service Technician was very clear in explaining what the problem was with the unit."
sara M.
jacksonville, florida
"Kel very nice and thorough. You can call about remaining questions. There is too much turnover with new people. Helen knows nothing about AC and should not be scheduling. Did not understand what flush drain line means. Called back and , Thank God, Elaine answered."
leesa V.
jacksonville, florida
steve C.
fleming island, florida
"Very knowledgeable and professional"
susan H.
jacksonville, florida
"Excellent visit and everything explained"
hasten sanders S.
jacksonville, florida
"A thorough job by the tech."
robert S.
jacksonville, florida
"He was Great!!! He was very thorough!!!"
mr harrison H.
jacksonville, florida
"People were great but you need to do a better job on getting there on time."
ed K.
jacksonville beach, florida
"Roger is very informative and personable."
brent T.
bryceville, florida
"Bill is very cool. Also, when a tech was sick, they rescheduled instead of overworking the rest of the techs. I really like when companies treat their employees with respect. Makes me support that company."
suzanne S.
jacksonville, florida
"Bill Applewhite has been our service tech for many years. He reliable and always does a great job. He keeps us informed on what he is doing and makes recommendations that fit our budget as retirees."
janice P.
jacksonville, florida
"Mr. Applewhite has been taking care of my system for many years now. He is experienced, knowledgeable, efficient, polite and unfailingly kind. His good work has earned my trust and respect."
edward S.
st. augustine, florida
sandra N.
ponte vedra beach, florida
"Thorough and patient"
mr. benson B.
jacksonville, florida
"I was very satisfied with service provided by the technician, However the UV light needed to be changed, The technician was not able to change the bulb because of where it was installed by a previous Air Engineers tech. Job # 311466 on 9-22-2012"
linda S.
jacksonville, florida
"fast response, fixed problem, very polite"
john H.
jacksonville no cclcs, florida
william U.
ponte vedra beach, florida
"Great service. excl knowledge, fast, clean, and friendly,"
beverly S.
jacksonville, florida
hyman H.
ponte vedra beach, florida
"still waiting on my bid, I have heard nothing."
phillip W.
jacksonville, florida
dorothy J.
jacksonville, florida
"Thomas does a great job each and every visit,"
david K.
jacksonville, florida
"removed and installed water heater with complete professionalism. he also answered all my questions and explained what he found."
casey B.
orange park, florida
frank M.
jacksonville, florida
"things seemed to go smoothly"
elizabeth J.
orange park, florida
"The technician was very knowledgeable."
bruce K.
jacksonville, florida
"She did a great job"
mrs kane K.
jacksonville, florida
"He did a great job and answered all my questions."
geoffrey dewitt D.
jacksonville, florida
leslie S.
jacksonville, florida
joseph M.
jacksonville, florida
"Kim was prompt, professional and courteous. She got to work and didn't waste time."
roger H.
jacksonville, florida
"Have heard nothing regarding the filter needed for our AC. Was told it would be handled immediately."
cynthia P.
jacksonville, florida
"The technician was very courteous and he inspected one of the areas that was of concern to me."
ernest H.
fleming island, florida
"On time and quick service."
jim G.
green cove springs, florida
joan wagner W.
jacksonville, florida
stephen K.
ponte vedra, florida
"Everything went great."
robert E.
green cove springs, florida
"Technician was polite, knowledgeable and very Professional."
diane K.
jacksonville, florida
"Shaquan was prompt.. he did what supposed to do service my unit and run better than when I first got installed."
john R.
jacksonville, florida
"Very smooth appointment."
glenda W.
jacksonville, florida
"The young man called ahead as a reminder of our appointment, came when he said, was very courteous. According to components he checked while here it sounded like a thorough inspection. He said he was out of filters but would return in a couple days with a replacement."
roy R.
green cove springs, florida
henry T.
jacksonville, florida
robin H.
jacksonville, florida
"Courteous and professional service"
gary G.
fernandina beach, florida
paul B.
yulee, florida
"The techs always come when they say. They also call ahead. Polite, efficient and professional. There was one glitch. The tech did not come with a filter. They have done so previously. I was surprised because, to me, Air Engineers is synonymous with perfection. I spoke with the local office and an appointment was made to deliver and install the filter."
kathleen G.
fleming island, florida
"Technician was efficient and personable."
jayne W.
orange park, florida
patty P.
fernandina beach, florida
faith H.
jacksonville, florida
"Tech was very informative..very polite"
doris P.
jacksonville, florida
"Professional and seemed to know what he was doing."
james M.
jacksonville, florida
"I was scheduled for service between 12 - 2. Service person didn't arrive until 3:45!!"
robert K.
st augustine, florida
ronald B.
amelia island, florida
"timely appearance ; very informative & efficient"
barbara L.
fleming island, florida
"Shaquon was very nice and knowledgeable."
robert A.
jacksonville, florida
ronald H.
orange park, florida
"The service technician was very professional and offered several suggestions re proper maintenance of the units, he never seemed impatient with my questions, didn't seem like he was in a hurry to get the job finished, and was all around informative and pleasant."
james G.
middleburg, florida
"Swell guys very friendly."
jan D.
jacksonville, florida
"The technician was a good communicator, and he let me know exactly what was taking place. He was on time and efficiently completed the repair."
fletcher G.
ponte vedra beach, florida
"Tech was on time, was efficient, communicated well."
martha D.
fleming island, florida
"This the second year in a row that annual service call require a second service appointment resulting something Easley managed by your company. Part of our annual service check is to replace the filter. Each time the tech didnt have the filter on the truck, and would have to reschedule appointment to replace the filter. More waisted time on your part and ours. Very poor management. You all know what AC equipment I have, because I purchased it from you . So you have all the specifications, so insuring you have a filter for my unit is a brainner."
raymond bernard B.
orange park, florida
"Service has always been very good."
ernest M.
jacksonville, florida
"The serviceman was on time and fixed the problem. I have doing business with you for almost 20 years and have always been pleased with the service."
richard G.
jacksonville, florida
"Everything went great. Technician was very efficient and personable,"
teofila B.
jacksonville, florida
"Friendly and did a great job."
cindy F.
st augustine, florida
"Jeremy was very efficient and pleasant. However the sales rep who showed up at the end of the appointment was pushy even after I stated several times I was not ready to make a decision and would call if I was interested"
charles A.
glen st mary, florida
dennis W.
jacksonville, florida
"Great attitude and prfessional"
jean E.
jacksonville, florida
mattie S.
jacksonville, florida
"Technician Me. Kim was on time, mask on and footwear covered. Kim was very knowledgeable and professional. She was very polite and went straight to work on the maintenance of my air conditioning. Kim worked inside and outside on the A.C. diligently. She checked everything thoroughly. Kim did everything accurately and in a timely manner. I was so elated with her performance. Please keep her on your team. Kim is truly a winner in people skills and A.C. maintenance. Kim serviced my system on April 2, 2022. Thank you again MS. Kim."
raymond A.
st augustine, florida
"efficient, pleasant, well informed."
gwendolyn B.
jacksonville, florida
"Work that was done was done very well clean up was excellent the men were very polite and kind overall I was very pleased"
lynda D.
jacksonville, florida
"Brandon was sooo polite & knowledgeable AND he brought the filters that we've been asking for, for 5 mos"
john C.
jacksonville, florida
"They did everything they were supposed to do very courteous"
kent S.
jacksonville, florida
"Seemed to do good thorough work."
sandra P.
yulee, florida
"because he called when he was on the way and was verry courteous."
raymond V.
green cove springs, florida
john L.
fleming island, florida
"Friendly courteous service"
vivian P.
jacksonville, florida
"I am well satisfied with the technicians and their work."
lance R.
jacksonville, florida
"Both technicians were very professional and completed their work with speed and accuracy and provided information on the results of their inspection and work."
debra S.
saint augustine, florida
"Very professional and knowledgeable in answering my questions."
spencer M.
ponte vedra beach, florida
"Scheduled time was supposed to be 12-2 but tech didn't arrive until after 4pm. Since someone had to be here all afternoon, we were not able to enjoy other plans. Roger is great but he is overscheduled...not his fault."
paul W.
ponte vedra, florida
"Failure to re-set thermostat following check-up service. Failure to cover shoes, resulting in bringing in leaves, etc. into the home. In all fairness, believe the initial technician was a fairly new employee and not well versed in company procedure. Was impressed by the prompt re-visit by another technician to address the thermostat issue."
randolph R.
fleming island, florida
"Once the correct person got here, it turned out okay. Prior to that, it was a bit of a goat rope. We were without a system for over a week. We couldnt tell if our parts were ordered or not. We called frequently to see if the parts were at least ordered. After we believe the parts were in, you sent a technician without the parts who was only equipped to do maintenance on our system that was completely dead. Communication was extremely poor and people we spoke with didnt seem to know what was going on."
john W.
atlantic beach, florida
ted J.
middleburg, florida
"She was very thorough and helpful."
chris G.
jacksonville, florida
"Overall the service is always just okay. Technicians normally seem to want to find ways to upsell rather than just do the job required. At the end of the visit I found out later in the evening that the tech didnt properly put back the power safety disconnect or the coolant safety plugs. My AC wasnt working until I realized it later in the evening."
robin B.
fernandina beach, florida
"Tech was to 6 month system check up. AC was working just fine, until he left and now the compressor is broken. I think the tech did something to it for it just to stop working. I would like to discuss with a supervisor."
david N.
jacksonville, florida
"I felt very disrespected by you tech and his supervisor. They both down graded my system. I have had other techs come here from your company and none of them had any negative remarks about my system. Your tech and supervisor where more interested in selling a system. I have a Goodman system and all they wanted to talk about was how this was the worse system to have. I am not paying you guys for a yearly check up to talk like this. The last tech Gary was awesome. Very respectful. You need to get him to teach these 2 some respect to home owners. Your techs have stated that that they think I have a Freon leak and wanted me to do a $502 leak detection service. I had one done in June 2021 for $165. How can you justify that much of a price increase? I am very disappointed. If they had not done all that talk about how horrible this Goodman system is and just told me I have a possible leak I would have trusted them. Right now I do not trust them."
rose J.
jacksonville, florida
"The tech is friendly, and very professional. He explains to us what he is doing."
jose V.
jacksonville, florida
"Very professional, respectable."