Air Engineers Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 4,746 Reviews
matthew B.
jacksonville #2410, florida
"he was proficient"
jean O.
jacksonville, florida
"Efficient"
troy D.
atlantic beach, florida
"Tech quoted me $7,500 for a 2.5 ton unit and I asked him to send me the quote by email. Crickets. Price seems way off anyway. Buying a unit from one of your competitors."
. funyak F.
jacksonville, florida
"Very professional."
bruce H.
ponte vedra, florida
stefan B.
middleburg, florida
"Showed up in the time frame given. Able to make the repair immediately. Thomas was very polite and professional."
katherine O.
ponte vedra beach, florida
"Steve was excellent and thorough."
jacque H.
ponte vedra beach, florida
"problem solved"
melissa C.
st. augustine, florida
"Good Afternoon, I had an emergency service this past Sunday when my A/C went down. It's as you know, very uncomfortable this time a year in Florida. With that being said, I scheduled an online appointment very quickly. I really didn't think I would get anywhere on a Sunday, we had to evacuate our house and our animals. Surprisingly, I was called back! Someone was coming out at lunchtime. I was so surprised and happy. I do have a little history worth mentioning. I am a seven year female combat veteran with direct deployment to Helmand Province Trauma Hospital, Afghanistan during Operation Enduring Freedom. It's important to know as I came home disabled due to PTSD/Depression. So, heat is not on my side. It's actually one of my triggers, sitting in heat for extended periods. My support dog Sam, by his breed cannot tolerate severe heat. So, here we both are uncomfortable, out of our element, and anxious. Then we met, Derrick & Ernie from Air Engineers. They had to be here for over 2 +hours working together in attempt to fix our situation. They were over the top knowledgeable and keep me completely in the loop. Derrick walked me through every maintenance package to upkeep our unit and maintain our status with Air Engineers. Ernie went above and beyond explaining the issue, parts required, and service needed. He made it clear he was going to fix this issue, not "patch it". Which is what I need to know. I didn't need a band-aide on this issue; but it completely fixed! Our health depended on this. So, any repair needed for your A/C is always expensive. I have a HB 2-10 warranty, I'm sure all of my services are covered but they have yet, even called me for an appointment. Today, I ordered my coil part from you. And I will be paying out of pocket for services that are covered under my HB 210 warranty. I have a choice, and I chose to go the route of the two people that I trust, that have helped me, and I know will come back to finish the job correctly. And, I am okay paying for that! My health and Sams health and well being are worth that. So, thank you to Derek and Ernie for all your hard work and dedication, for this excellent service during this heat, and for letting me trust you with our overall health & well-being. We look forward to seeing you very soon!"
frances P.
atlantic bch, florida
"Good communication, friendly, fixed the issues"
ronald B.
saint johns, florida
"The technician was polite and very helpful. He reset my thermostat for me."
christine F.
jacksonville, florida
"Good explanations of future problems I'll be encountering since my A/C unit is 17 years old"
alan A.
jacksonville, florida
"Was on time and efficient. Explained to me what he was doing."
michael P.
jacksonville, florida
"He called ahead, came on time and educated us on things that we could do to maintain our system"
diane K.
ponte vedra, florida
rebecca H.
jacksonville, florida
"There was very little warm time in setting up the new AC. The tecnician had set unit to work and it did!"
mrs forchtner F.
jacksonville, florida
"Bill is an excellent worker. We appreciate his hard work."
gloria G.
jacksonville, florida
"Paul fully explained what he was going to do. I knew this would take a few hours so every time he entered my house he called out so I would know he was in the house. I have had this unit for 3 years and this is the first time the humidity feature was set correctly. Finally I am no longer freezing in my home."
thomas D.
jacksonville beach, florida
raymond S.
orange park, florida
"Jose was prompt and thorough"
david P.
jacksonville, florida
"The inspection was complete and my questions answered."
randy G.
jacksonville, florida
susan G.
jacksonville, florida
"Technician (Paul R. #424) was knowledgeable of a new system and equipment. Installation was quick and accurate. Prior techs had no clue."
robert C.
st augustine, florida
"Service was on time and conducted in a very professional manner. Very pleased with the professionalism exhibited by Service Experts."
linda W.
jacksonville, florida
"On time and professional."
carrie T.
jacksonville, florida
kelvin M.
macclenny, florida
mr schutt S.
amelia island, florida
"Most thorough maintenance I have ever received."
mark B.
jacksonville, florida
"Very pleasant and efficient."
tracy D.
jacksonville, florida
"Efficient technician"
tabitha B.
jacksonville, florida
"the technician was not intrusive as he worked on my unit"
mr gramlich G.
jacksonville, florida
"The tech explains in laymans terms!! And was very professional, worked didn't dilly dally,"
william wiese sr S.
jacksonville, florida
steven F.
jacksonville, florida
"Very knowledgeable and friendly"
dr toker T.
ponte vedra bch, florida
"Roger is always careful in my house and wore a mask and gloves and booties. He is extremely competent and explains everything clearly."
barry A.
st augustine, florida
michael B.
jacksonville, florida
"Air Engineers was quick to respond. Trevor quickly fixed the problem and gave tips to prevent it from reoccurring."
bud S.
ponte vedra beach, florida
suzanne K.
jacksonville, florida
"The technicians were very polite, they got the job done efficiently and cleaned up"
jacque H.
ponte vedra beach, florida
graciela e V.
st. augustine, florida
"Nicholas Talg service was OUTSTANDING! Very knowledgable, pleasant and polite. He is an asset to Air Engineers! Please make sure you inform him about this survey."
joy K.
jacksonville, florida
"Thomas is a sweet thoughtful tech who took his time."
stephanie H.
atlantic beach, florida
"They were very friendly and transparent about our AC unit."
talmadge L.
ponte vedra, florida
"Service person was kind, efficient and explained things clearly. He was also wearing a mask which was great."
juan C.
jacksonville, florida
"Good service and installation went very well"
teresa H.
jacksonville, florida
"He did an excellent job."
linda S.
st johns, florida
terris B.
jacksonville, florida
"Tech was on time, knowledgeable and took care of the issue quickly."
martita C.
orange park, florida
"Awesome service"
janet G.
fernandina, florida
"When it comes to customer service with your company it's okay to blame the customer when the tech is running late without a phone call."
traci B.
jacksonville, florida
"Thomas has serviced our system on numerous occasions and always provides exceptional feedback and services."
don B.
orange park, florida
bill K.
jacksonville, florida
"The service is always great! David Allen did our semi-annual checkup. Very knowledgable"
stu N.
ponte vedra beach, florida
"A second opinion found the solution to the problem without the cost of an expensive repair."
sharon D.
fleming island, florida
"The technician was very professional and friendly was able diagnose the problem quickly and repair."
harold S.
jacksonville, florida
"Very professional on time explained what he did and he wore a mask"
agnes H.
jacksonville, florida
"great job"
fred E.
orange park, florida
"Mr. Ruckman was very thorough and familiar with the water-to-air system."
lynn O.
jacksonville, florida
"Tech (Paul Ruckman) was very knowledgeable, professional. Determined problem and corrected it very quickly."
pamela K.
jacksonville, florida
robert H.
fleming island, florida
steve H.
middleburg, florida
"Very satisfied Paul was very knowledgeable and did a excellent job."
ms baldwin B.
jacksonville, florida
"Service was excellent once he got here. However, I had the misfortune to have my air conditioner stop working on a weekend night at 8 p.m. I placed a call immediately and got an answering service who told me that a technician would return my call within an hour. I received no call so I call again and spoke with another answering service person. I was again told I would receive a call soon. I didn't hear from someone until the next day at 11:30am. The fix was easy and I could have been advised over the phone to do something that would have spared me having to suffer through the heat the night before, ...before the technician came out the next day."
robert C.
st augustine, florida
"Tech was very through and professional. Very informative and helpful with information on equipment."
jennifer N.
jacksonville, florida
joanne H.
fleming island, florida
"Service person was very helpful & was on time."
edward N.
jacksonville, florida
"Routine maintenance, no difficulties"
matthew B.
jacksonville, florida
"Ernie was very profesional and took the time to Explain things to me about my AC unit in a way I could understand."
kenneth E.
jacksonville, florida
ileana l.
st johns, florida
"Kevin # 327 and Alanzo # 435 were great. They did everything very efficiently and picked up after themselves. they also explained the whole process."
ileana l.
st johns, florida
"Jose#344, Anthony, Sean and Alonzo were very efficient. they ensured we were comfortable with them working in the house. Jose kept us updated through the process. all were very professional at all times. Jose and Sean also were great with offering some helpful tips for a better result."
jennifer S.
jacksonville, florida
"Arrived over 2 hours after appointment time but we were called to let us know he would be lagry"
sherilyn U.
jacksonville, florida
"You answered my call immediately. The technicians are very polite, professional and knowledgeable."
barbara B.
jacksonville, florida
"Well, there were no problems found and Nick was very polite. No negatives"
susan J.
fleming island, florida
"Very professional and answered thoroughly a couple of questions I had and took the time to teach me to clean the outside part of the unit and how to tell what were the best filters."
brian B.
fleming island, florida
michael W.
atlantic beach, florida
"Nothing was resolved in relation to the drainage issue and then the next day my whole A/C system completely shut down"
jerry W.
jacksonville, florida
"During this very difficult time, your technician what's proficient and expedient. He wore a mask and gloves for which I was most grateful. I am 73 years old and in the high-risk group. He is a first person who has been in my house since March 17th, and I appreciated his concern."
jim C.
st johns, florida
"Went right to work, checked everything out. Good report no mess."
sue R.
amelia island, florida
"Problem was quickly identified and the part obtained and installed in a timely manner. I am very satisfied with the service but the set labor charge of $664 to install a motor (less than 1 hr of work) seems quite excessive."
edgar jr. J.
jacksonville, florida
"Technician did not wear mask or practice Social Distancing"
alan A.
jacksonville, florida
"The write up on the visit was very brief and it seemed like the motivation was to upgrade to a new system even though a the compressor was only 5 years old and has been serviced by Air Engineers twice a year since we moved in in 2014."
roger S.
orange park, florida
"Courteous, respectful, knowledgeable, hardworking, patient"
joe P.
ponte vedra beach, florida
"Prompt courteous service"
pat T.
jacksonville, florida
"Even though I called late at night. The Tech came out and fixed my AC. 3 Other 24 AC services said they would come the next day even though they advertise 24 hour service. I will remember that and tell my friends who actually showed up."
sandra M.
amelia island, florida
"He was polite and competent"
alan C.
jacksonville, florida
"Great job"
myra L.
jacksonville, florida
"Technician was very professional and followed protocol by wearing a mask and informing me of what he needed to do."
janice W.
ponte vedra, florida
louis P.
ponte vedra bch, florida
"Roger is the best and we like him---"
dennis S.
st johns, florida
"Very professional and knowledgeable."
james B.
ponte vedra, florida
"Knowledgeable technicians"
peter L.
ponte vedra, florida
"Very Knowledgeable and courteous technician. Answer all my questions. My system is running perfectly."
ted J.
jacksonville, florida
"Clean, Thorough, Knowledgable!"
mr ehlig E.
ponte vedra bch, florida
gary S.
ponte vedra, florida
"On time, clean, thorough"
alfred j L.
jacksonville, florida
"Saved me some time and money on this check-up."
catherine G.
jacksonville, florida
"Robin was Excellent! Very courteous, knowledgeable, informative and thorough. Robin did a great job!"
elizabeth H.
jacksonville, florida
"Fast service, qualified people, great work!"
mary meeks M.
jacksonville, florida
"He seemed knowledgeable"
tom D.
ponte vedra, florida
"Technician was pleasant, informative and efficient."
wayne M.
st augustine, florida
roland P.
jacksonville, florida
"Mr. Ruckman arrived on time and was friendly, courteous and knowledgeable. He was efficient and the inspections and services performed seemed to be very thorough and well done. I would be happy to see Mr. Ruckman back in the future"
craig N.
fernandina beach, florida
"He was extremely thorough."
doug M.
fernandina beach, florida
"He was very efficient"
ms gillmore G.
jacksonville, florida
eugene K.
jacksonville, florida
james D.
jacksonville, florida
jane S.
jacksonville, florida
"I have been a customer of Air Engineers for around 5 years. I have always been satisfied with the service provided. This last service call, not so much. I do not understand how an AC unit I purchased for $8000. in March of 2018 and still owe $5000. could require all of the suggested repairs and replacement parts that the technician said were needed. Close to $1,000. When I questioned the technician about this, he stated the parts were substandard. Confusing, because why would a company place sub-standard parts in a brand new unit that a consumer purchases. I am in the process of making inquiries into usual working life spans of specific parts(capacitors, usually 10-20 years,) and conductors. The necessity of a whole system flush of a practically new unit, and how 3 pound of coolant replaced in a unit used for 2 years is even possible. It feels as if best business practices are not being applied, and that I have been targeted by a scam that capitalizes on consumer lack of knowledge. I am so irritated by this whole situation, that I cannot begin to act on this until anger has subsided, and reasonable cognition has been restored."
george n heheman H.
jacksonville, florida
richard V.
fleming island, florida
"Very professional"
lloyd H.
st. johns, florida
"Very professional."
mrs snyder S.
jacksonville, florida
"Have been dissatisfied in the past, but this tech seemed competent"
jane S.
jacksonville, florida
"I spent over $8,000. for a new unit on March, 2018. I have a bi-annual precision Tune-up appt. this afternoon, and at the end of the inspection, the technician hands me a service receipt that indicates that I need almost $1,000. Of replacement parts, coolant, and an entire system flush. A capacitor typically has a working span of between 10-20 years. Of course there are factors that influence/shorten that longevity.....but 2 years???? With all of the things that the technician assessed as required maintenance, I am perplexed, and deeply disturbed. This is not something I feel is acceptable, and further inquiry/action are next steps."
susan P.
jacksonville, florida
"Good explanations Fair"
lucy H.
jacksonville, florida
terrence B.
jacksonville, florida
"He did what he was supposed to, answered any questions we had, and finished the job up quickly and efficiently."
suzanne M.
jacksonville, florida
tyron L.
jacksonville, florida
"70"
tyron L.
jacksonville, florida
"I had to wait for part and I get it. I assumed parts were kept in a warehouse at technicians disposal but I guess not."
daniella H.
jacksonville, florida
"Roger is one of your best technicians. Always explains things thoroughly and his work is always through also."
ray S.
jacksonville, florida
"Derek was professional and direct to the point"
todd J.
fernandina beach, florida
"Trevor was very professional from the time he came to the door to greet me, and asked me to assist him in turning down the thermostat to cycle the AC to run for the time he needed to run his tests for our system. He then thanked me for my service and reminded me to renew on time to save some extra money!"
tony F.
jacksonville, florida
lee K.
fleming island, florida
"This company has serviced my AC unit for the last 6 years. The old one in the last 6 months was on the way out. I was advised to replace it. Air Engineers made that a possibility for me! On time clean and efficient!!"
roy A.
jacksonville, florida
"The technician explain the procedure to me step-by-step and was very professional and knowledgeable."
jacob B.
orange park, florida
"The tech was thorough, answered any questions , and timely."
margaret H.
jacksonville, florida
"He was very courteous and professional and appeared to be very knowledgeable."
pamela K.
jacksonville, florida
michael R.
fernandina beach, florida
"Bill was great"
lin W.
jacksonville, florida
"Gary was wonderful. He was very respectful of social distancing and of my time. Friendly and nice too."
tyron L.
jacksonville, florida
"Im always happy with the service I get but can quite figure out why I wasnt allowed to use veterans or essential personnel discounts."
earl M.
jacksonville, florida
"Technician was thorough and competent, and explained results of his evaluations."
frank K.
jacksonville, florida
"Service appt set up was easy and job executed on time and efficiently."
derek B.
jacksonville, florida
"Due to the circumstances he came during the Coronavirus he came prepared he kept his distance when he needed to speak to my husband. Serviced our unit in a timely matter. He was good"
rick M.
jacksonville, florida
"Late for appointment and we had to call"
margaret T.
jacksonville, florida
olivia L.
saint augustine, florida
"They were absolutely phenomenal and honest. I loved the interaction with them even when talking about bad news."
archie C.
st augustine, florida
"It was a pleasure to work with knowledgeable professionals. All questions were answered and there was no pressure."
patti S.
jacksonville, florida
"Excellent and patient service"
william B.
fleming island, florida
"Technicians were professional and did a quality job."
everette S.
jacksonville, florida
"Technician Terry, kept me informed every step of maintenance."
john W.
st augustine, florida
"Roger is very familiar with our systems and does a great job servicing them."
robert O.
atlantic beach, florida
"Two techs arrived on time and expedited service"
alfred L.
jacksonville, florida
"He explained/showed me the problem and the options and resolved the issue."
david M.
ponte vedra beach, florida
"Courteous, professional technicians"
bradley C.
jacksonville, florida
"Came April 1st convinced me to upgrade to your $150 service because of labor discount and bundled services. Stated part might be here 4/3 and its 4/10 and no phone calls, emails etc."
william D.
orange park, florida
henry P.
jacksonville, florida
"Service 3/26, 4/7, and 4/8 some reason to believe additional service may be required. However unit seems to be functioning fine now and last visit was to establish capability by resident to make adjustment setting to thermostat. hdp"
linda G.
jacksonville, florida
"Trevor called ahead and was here on time- very courteous and explained everything he was going to do."
julie P.
jacksonville, florida
"He called before coming and was very professional"
saundra H.
jacksonville, florida
james M.
jacksonville, florida
"Customer service and kept social distance"
robert D.
jacksonville, florida
"David did an excellent job installing and helped me understand the functions of the new unit. Very polite and new his business"
keith lastrapes L.
jacksonville, florida
"professionalism, responsiveness and personality"
michael W.
jacksonville, florida
allen D.
jacksonville, florida
"Technician provides great services, very informative-educational, willing to listen to customer concerns and never make me wait all day."
kathleen S.
orange park, florida
"Always good service"
edward s.
jacksonville, florida
"the tech handled the job of servicing my A/C very efficiently."
julie H.
glen saint mary , florida
"Friendly very professional. Gave me recommendations. Great customer service. I prefer him to repair my A/C from now on."
gordon S.
orange park, florida
david B.
jacksonville, florida
"Tech arrived later than appointment, and seemed to take a long time completing the service"
deborah D.
jacksonville, florida
mr avent A.
orange park, florida
norman L.
jacksonville, florida
"Friendly, quick and thorough"
edsel P.
jacksonville, florida
bambi W.
fernandina beach, florida
"Bill did well"
john F.
jacksonville, florida
"The technician was thorough and took time to ensure the A/C unit was cleaned and performing within specifications."
auren F.
middleburg, florida
patricia B.
jacksonville, florida
michelle A.
ponte vedra, florida
"Courteous, attention to detail, swift and up sold me on 2 new UV lights!??"
randall W.
jacksonville, florida
michael M.
jacksonville, florida
"The whole team that I worked with from sales to the technicians that came to the home to install was extremely positive."
naomi M.
jacksonville, florida
"Very professional"
lynda D.
jacksonville, florida
"He was very professional but friendly. He knew what he needed to do, went about completing it and asked if we had any other A/C questions."
christophe O.
neptune beach, florida
stephen R.
jacksonville, florida
"Technician did excellent job. However, refrigerant pressure check indicates leak in system. Tech. stated that system is out of warranty. My original paperwork states 10 year warranty. After 1 month I have not heard any follow-up from Air Engineers."
cynthia L.
orange park, florida
cindy H.
jacksonville, florida
"Paul was knowledgeable, helpful with a problem caused by someone who had messed with our HVAC when he installed our new not water heater, and as usual, very pleasant."
david J.
fernandina beach, florida
"The technician arrived on time, was cordial, polite and extremely professional."
meilynn D.
jacksonville, florida
"Tommy was a great technician"
lena C.
jacksonville, florida
"They did and excellent job, they arrived in time and finished the job in time."
terry H.
jacksonville, florida
"The system was leaking and the source of the leak was never found. The automatic shut off (in the water tank) did not work. It is still not working. I will be calling for further help tomorrow. Monday 30th. March. I don't think the source of the leak was investigated enough."
paul T.
jacksonville, florida
"He was professional and timely"
nancy P.
fleming island, florida
"Courteous, informed, provided needed information, kept house clean, answered questions"
denis R.
middleburg, florida
"terry Jones the best yet professional answered every question"
karen M.
jacksonville, florida
"Paul was very knowledgeable and polite."
patty K.
jacksonville, florida
hansler B.
jacksonville, florida
barbara L.
fleming island, florida
"Excellent customer service by V. Ken and Jeff did a great job and were very knowledgeable and professional. Appreciate them all making sure that we understood, and could ask any questions. We still have another couple days to get things done but know all will go well. Thank you."
alice D.
fernandina beach, florida
"Technican was very polite, mannerable and courteous He followed what i am sure was safety protocol before entering my home."
dennis M.
amelia island, florida
"On-time and efficient, courteous service."
barbara K.
jacksonville, florida
"Luis is a very accomplished salesman. He promoted the company and it's products very well. But I also got a hard sell which I don't like. The proposal didn't give me enough specifics and the price was outrageous. No incentives such as senior discounts was offered. And when I mentioned it was not accepted."
jeris and dena F.
jacksonville, florida
"Received timely and very professional maintenance services from Jose. Also, he was so kind to explain how to operate our thermostat more efficiently to make our home comfortable; and provided tips on how to program the system to save money on our electrical bill. "Thanks again Jose"."
leslie G.
jacksonville, florida
"He was professional and explained everything I needed to know."
sherald H.
green cove springs, florida
"Tech troubleshot problem by phone. I did the field work."
john M.
jacksonville, florida
"On time and very efficient with his work"
e.a. S.
jacksonville, florida
"Happy with the service"
kevin J.
jacksonville, florida
"Overall professionalism"
david M.
st augustine, florida
"Very thorough and explained everything"
susan H.
jacksonville, florida
arthur P.
fernandina beach, florida
albert A.
jacksonville, florida
"Service technician was very knowledgeable and answered my questions I had completely."
daniella H.
jacksonville, florida
"Gary did a great job replacing the valve. Was available earlies then scheduled and took less time then then predicted."
cheryl S.
jacksonville, florida
"David was very professional and was able to service the whole AC unit ware as the last person was unable to service lower part of the unit. Nest time the unit is serviced please send David."
steven B.
yulee, florida
"Gary the technician was professional and friendly."
amy D.
jacksonville, florida
lowell N.
jacksonville, florida
william K.
jacksonville, florida
"Jose Mendiez went above and beyond the call of duty to repair one of our AC units, after 13 days, 2 no-shows, and 3 follow-up calls on our part (none of it his fault). A tech came to our house late on Thursday, March 4, but misdiagnosed the problem because the rain prevented him from opening up the outside unit. He promised to arrange for another tech to come the next day. When we called to follow up mid-morning the next day, no appointment had been scheduled. The dispatcher arranged for Jose to come at the end of the day. He was here very late and determined the that we needed a new inverter. We called the office on Thursday, March 12, to make sure the new part had been ordered. We had to call again on Friday, March 13, and someone called back and scheduled the part installation (with Jose, at our request) for Tuesday, March 17, between noon and 2 p.m. We received two email confirms of the appointment. On Tuesday, the noon to 2 window passed without a call from Jose. When we called him directly, he was mystified that we werent on his schedule. It appears that there was confusion with of the staff having to work from home because of the coronavirus. Jose made some calls, located the part, and came to our house late in the day, spending two hours to get the AC working again. He is the best! We certainly understand difficulties caused by the coronavirus, but this is the second time we have had scheduling issues. We sent a letter to the local manager in October after no-shows for two sets of appointments. We wonder whether there are gremlins somewhere in your scheduling procedures."
james H.
jacksonville, florida
john H.
jacksonville, florida
"We have been customers of Air Engineers for over 20 years. We were not impressed by Terry. He serviced our unit in June 20, 1917. He told us we needed to replace our UV unit (which had been installed a year ago. He did not help by explaining what went wrong, what our other options to replacement were, why it was no longer under warranty, what warranty this new UV unit was under, no paperwork to explain what the new unit would do or defining what the warranty covered or the period. In addition, he was supposedly "training" Nick(?), and he did not demonstrate a good trainiing experience for Nick. In addition, I asked Terry to inspect the 2 air returns as they looked like there was dust on the louvers. He immediately informed me that I would not to get the return and the ducts cleaned since they were clogged up - - - all without even removing the return screws and looking up the ducts. It is this kind of service that Air Engineers has done for us for over 20 years, yet Terry did not want to show any customer focus or service mentality.. Please don't send Terry again. Gary, who serviced our units several times in the past 3 years, was far superior than this call."
david M.
ponte vedra beach, florida
james d.
orange park, florida
"Tommy was very professional and polite."
james K.
jacksonville, florida
mr baughns B.
orange park, florida
"The Tech was very detailed and professional."
kurt A.
jacksonville, florida
"He was extremely polite and explained everything that he was checking very thoroughly."
anita C.
jacksonville, florida
"This gentleman did a good job servicing my unit."
edward K.
yulee, florida
"the tec was at my house before the time that was quoted, he called and said he was on his way and would be at my house in one hour, he got here even sooner"
rebecca T.
jacksonville, florida
rebecca T.
jacksonville, florida
"They were informative, helpful, did NOT pressure me into getting something more than what I needed, and efficient."
vanessa C.
jacksonville, florida
"Awesome Job ??"
migdalia M.
jacksonville, florida
"Very knowledgeable and professional."
dario C.
jax, florida
"Very professional and respectful"
meghan M.
jacksonville, florida
"Paul was awesome. He was super friendly and worked quickly to get my AC back up and running!"
gary Z.
st. johns, florida
"Gary and his partner were very courteous and knowledgable. He walked me through every step and clearly explained everything he was doing. He also gave some great tips on maintaining my system."
charles graff G.
middleburg, florida
"Tech was very knowledgeable,referred replacement, Luis very helpful in selection of new unit.and answer of questions."
shelley D.
jacksonville, florida
"Very professional and polite"
richard G.
jacksonville, florida
"Roger was extremely knowledgeable and answered all of my questions. I hope he will be my technician next time. I will probably purchase the plus maintenance at that time."
stephen K.
ponte vedra, florida
"It was a no nonsense visit. He came, he asked, he saw, he said, I paid, and he left."
daniel C.
jacksonville, florida
"David Allen arrived on time, was pleasant, professional and talented. He is a real asset for Air Engineers."
steven F.
jacksonville, florida
temple B.
jacksonville, florida
"Very nice professional"
christine M.
jacksonville, florida
"Bill was quick, efficient and knowledgeable. He gave me some helpful tips to maintain my system."
camille M.
st augustine, florida
"David was thorough, informative and knowledgeable."
anna L.
jacksonville, florida
"Paul was very knowledgeable."
joy S.
st augustine, florida
"Technician was extremely thorough; checked everything; friendly, polite and knowledgeable."
william E.
jacksoville, florida
steven G.
ponte vedra beach, florida
"On time service and a call to let us know the tech was on his way. Called for needed assistance when necessary"
diane H.
hilliard, florida
"Tom was very knowledgeable and friendly and explained everything"
bob T.
jacksonville, florida
"Thomas was very thorough and professional"
lenore H.
jacksonville, florida
"Terry explained things."
ernest W.
st augustine, florida
"very informative, arrived on time and called ahead to make I was here"
william C.
fleming island, florida
"Very satisfied"
gordon M.
jacksonville, florida
"My a/c has smelled like old socks from day one. I have had 3 techs out here to fix it, no results. hot or cold it smell when first started. Very dissatisfied"
kathy C.
middleburg, florida
"He always does a good job"
william M.
jacksonville, florida
"The technician explained everything he was doing, and the negative results he found. He made sure not to damage or soil my property. The comfort advisor explained all of the options to replacing my unit, and did a thorough job of examining my current installation and making suggestions"
deborah N.
yulee, kentucky
"Thomas called to let us know what time he would be at our house. My husband asked numerous questions and he answered never making us feel like we where bothering him."
ernest H.
fleming island, florida
"Very good service. Kevin arrived on time, very personable, very efficient, finished in the time stated (2 hours). Explained what he was going to do and went over results of his cleaning. Very informative."
wayne N.
jacksonville, florida
"Jose was very courteous respectful informative and professional"
ruth H.
jacksonville, florida
carl J.
jacksonville, florida
"The technician was professional and friendly and knowledgeable about my air conditioner/heater unit ."
john F.
jacksonville, florida
"Someone who is responsible for scheduling changed my appointment without my agreement to a time when I would not be at home. The service technician arrived 45 minutes outside my schedule window (12:00 pm - 2pm). As a result, I missed a follow-on appointment and the rest of my day had to be adjusted."
dolores J.
jacksonville, florida
"He was very professional and answered my questions without any hesitation as they were asked."
first church C.
atlantic beach, florida
jean W.
orange park, florida
richard C.
jacksonville, florida
mike C.
jacksonville, florida
"Bill Applewhite and trainee Robin addressed some of my concerns and quickly took care of everything. I was extremely satisfied with the quality of their work. Despite a variety of complications over the last 14 years, I appreciate the work ethic and professionalism."
daine K.
jacksonville, florida
richard B.
jacksonville, florida
"Bill is very prompt and courteous. He calls 30 min.in advance to alert me of his arrival. He talks me through every step of his check out, so that I understand exactly what he is doing and why."
laureli W.
jacksonville, florida
"Technicians were prompt, friendly, and helpful."
jean D.
orange park, florida
"Technician was very professional and was aware of what had to be accomplished."
thomas S.
jacksonville, florida
"David Allen was very professional and explained what he way doing and how long it would take."
gloria J.
jacksonville, florida
"Tech was very patient in an unusual circumstance and provide feedback throughout the process; very professional."
david rozier R.
jacksonville, florida
bonita B.
jacksonville, florida
"Excellent"
peter C.
jacksonville, florida
"Arrived at appointed time and completed service in a very reasonable amount of time. Friendly and courteous."
mitchell owens O.
jacksonville, florida
"Efficient and courteous."
dennis W.
jacksonville, florida
"Technicians professional workmanship and knowledge."
dr d stearman S.
jacksonville, florida
don G.
orange park, florida
"Came on time, quickly fixed the problem."
dennis S.
jacksonville, florida
"Air engineers in Jax is just great. I have had great service from them. My daughter lives in St Pete Florida and she found a provider for her AC service, which I suggested to be a service expert co. , midway service, BIG MISTAKE. Never Let Them In Your Home. Service Experts LLC. should be ashamed."
carol K.
orange park, florida
jennifer K.
jacksonville, florida
edwin C.
jacksonville, florida
"Efficient, polite and gave me pointers on types of filters to use in my unit. Vi stopped by too and let me know about your hot water heaters and water softener products. Likely will purchase new hot water heater and softener. Also gave info to my daughter for the water softener product at her home. Both very professional and knowledgeable."
mike G.
fleming island, florida
"Tech called ahead of time. He was clean cut, professional, and completed everything in a timely manner"
robert B.
jacksonville, florida
"Very professional and courteous."
david K.
jacksonville, florida
brad L.
orange park, florida
"Terry did a first rate job checking out our two air conditioning and heating units."
sherilyn U.
jacksonville, florida
"Everyone I have ever dealt with, including Tommy, have been very helpful and professional."
gisela H.
jacksonville beach, florida
dwayne C.
fleming island, florida
"The technician was very very Powerful polite courteous and and information that I need to know with answers"
doreen S.
jacksonville, florida
"he tried very hard to help us with solving the problem of getting a toilet situation that will help my husband, who is handicapped."
ms. mamie J.
jacksonville, florida
"Courteous and professional"
kenneth D.
orange park, florida
"Two problems: 1) he showed up late 2) He did not check any thing just told me my heater was ok and acting properly, he just looked at the thing, did not investigate any thing. Just sign here your bill is $84.00."
dave T.
orange park, florida
mr arline A.
jacksonville, florida
"Very courteous and professional"
mrs lee L.
jacksonville, florida
"Technician was very well informed and provided me with information I had not thought about."
ray B.
orange park, florida
"Thomas did a very good job."
emerson H.
jacksonville, florida
"treated for mildew"
sloan L.
ponte vedra, florida
ronald B.
amelia island, florida
"Timely arrival efficient service"
tom A.
jacksonville, florida
lonnie R.
jacksonville, florida
"Experience and professional workmanship."
jeanne M.
st. augustine, florida
"From start to finish everyone was a professional!"
mary C.
st augustine, florida
"knowledgeable, polite"
angelo P.
middleburg, florida
"Very thorough and professional."
larry M.
neptune beach, florida
elizabeth C.
jacksonville, florida
carolyn A.
ponte vedra, florida
"Tommy taught me about my system."
eliot K.
fleming island, florida
"Excellent customer service and fast response to a leaky hot water heater."
dan R.
orange park, florida
"Professional and friendly! However, out unit is making noise again"
mark R.
jacksonville, florida
"Timely, efficient, friendly. A service visit not a sales call."
neill M.
jacksonville, florida
"Courtesy and professionalism"
thomas W.
ponte vedra beach, florida
"The service gentleman was professional and knowledgeable"
chuck P.
jacksonville, florida
craig N.
fernandina beach, florida
"he was thorough and communicated his findings well."
anamarie D.
jacksonville, florida
"The Tech was an expert, did detailed work, and was courteous I can trust him"
karen P.
ponte vedra beach, florida
"Polite, thorough and informative."
david M.
jacksonville, florida
"Have been a customer since 1989 and the customer service continues to be of high standards and quality"
tom J.
jacksonville, florida
terry F.
orange park, florida
"Polite and appeared to be very competent."
patricia L.
jacksonville, florida
"very thorough and knowledgeable"
arline thacker T.
orange park, florida
"He was friendly and polite and did an excellent job"
daniel C.
jacksonville , florida
"From my first call for service to tech Paul Ruckmans timely arrival, I am happy to rate 10-Very Satisfied"
judy E.
green cove springs, florida
"VERY RESPECTABLE"
brian R.
jacksonville, florida
alden C.
orange park, florida
"Very satisfied with Terry and his knowledge of the AC unit. He was cordial yet professional.n Also Comfort Advisor, Vianska Matheu was very nice and offered any assistance we may have in the future."
melanie N.
jacksonville, florida
"Mr. Bill was professional and kind from the moment he stepped in my house to the time he left. He was able to fix my heat in a timely fashion- correcting an issue that wasnt installed properly in August. So thankful for Mr. Bill."
james S.
st johns, florida
"routine service by a very professional tech"
sarah P.
jacksonville, florida
frank stroup S.
jacksonville, florida
"I was satisfied with the service. It is my personal policy not to give 10s on surveys in most cases. I believe there is always room for improvement."
shirley B.
ponte vedra beach, florida
alan B.
orange park, florida
"Comfort Advisor did not measure our air handler closet, and new Lexxox handler would not fit after our old unit was removed. Anthony 54 and Kevin 327 did and excellent job installing the new Lennox unit. The our closet had to be extended 3 inched, and the carpenter did an excellent job. We especially that Thomas and Terry for helping us configure our new control panel."
connie G.
orange park, florida
"He was polite and helpful when I asked questions"
wayne and norma N.
jacksonville, florida
"I requested service call and technician Paul R. #424 came out and was very respectful, knowledgeable and professional. We appreciated the prompt, thorough quality of service we received from Paul R. and his excellent customer courtesy."
jose V.
jacksonville, florida
"Very knowledgeable and professional."
luann B.
jacksonville, florida
"he was on time, did the work, and handled check out professionally"
henry C.
middleburg, florida
"Jose an experience excellent technician,I've been a customer for 20 years."
david P.
jacksonville, florida
"On time, courteous, checked the system as required."
june P.
orange park, florida
"All my questions were answered"
robert K.
orange park, florida
"Trevor was very courteous and professional"
leonard W.
st. johns, florida
"The servace man paul Ruckman was an effecent professional, kept me informed every step of the way."
wanda M.
green cove springs, florida
"Terry is always so friendly and helpful."
laura L.
jacksonville, florida
"Thorough and timely"
frank W.
jacksonville, florida
"Professional"
richard F.
jacksonville, florida
"Very careful and right on time"
lawrence K.
fleming island, florida
"Rich explained everything he was doing from start to finish. He loves his job and answered every question we had. Had plenty of tips for us too."
jeremy M.
jacksonville, florida
"I paid for a 10 year warranty, and when I first bought this system I paid for you to come out and service the unit twice a year. And that has never happened. And now you you come out and say it needs a little work and it will cost me about $1500. I'm not sure why I've been paying you for a warranty and service and then it will cost me each year when you come out $1500. Well that is just crap."
jim P.
fernandina, florida
"Prompt and professional service."
nedra J.
jacksonville, florida
"The tech was very informative"
ken R.
st augustine, florida
"Competent technician"
harry W.
jacksonville, florida
"On time, Friendly, efficient and explained everything to me."
tim M.
fernandina beach, florida
"Bill arrived within the scheduled window. Explained everything he was going to do. Graciously allowed me to watch over his work. Provided clear explanations on what he found and what was needed. Very nice guy."
naomi M.
jacksonville, florida
donna N.
jacksonville, florida
ritche S.
jacksonville, florida
judith M.
jacksonville, florida
"Seems to have performed well."
rhonda K.
flemming island, florida
"Terry was friendly and knowledgeable."
mike B.
jacksonville, florida
"All goid"
virginia E.
jacksonville, florida
"Very knowledgeable!"
joe S.
st. johns, florida
donald H.
jacksonville, florida
"The technician contacted me timely, showed up a little before his estimated time, evaluated the situation at hand, was professional and courteous."
ronald B.
amelia island, florida
"Knows his business"
john C.
jacksonville, florida
"He was very knowledgeable and went above and beyond what had to be done"
crystal H.
orange park, florida
"They were courteous and not pushy about buying services."
robert M.
jacksonville, florida
"Techs were courteous, clean, and efficient. The installation looked professional and they took steps to clean up after the job was done. I appreciate them and the Sales Rep (Vianska, M) who sold and assisted us with selecting our system."
suzanne P.
jacksonville, florida
"Very thorough inspection & he knew what he was doing."
mr giunta G.
jacksonville, florida
"Your techs apparently did not properly install evap coil resulting in system failure and a second service call two days later"
linda W.
jacksonville, florida
"Paul stated at the end of his inspection that if we had the Ultimate Protection Plan we would NOT BE CHARGED for his visit. When we stated that we did have the Ultimate Protection Plan he said it didn't appear that we did. Upon showing Paul our properly dated invoice showing coverage through 7/29/20 he then insisted the plan actually doesn't cover his visit after all and we still owed him the fee anyway payable right then. He then produced two blank documents from his truck that he didn't understand and he insisted that somehow these specifically explained why we owed money. Paul was unable to point out anything specific on these documents to justify his statements. He was just hoping that I would be dazzled by the profuse legalize and agree with his contradictory statements. Paul obviously doesn't understand the details of the plan and was too stupid to catch his own contradictory statements. After he left, we discovered he failed to turn back on the UV light in our air handler. Great. Luckily, nothing was wrong with our system. This time. The new system your company installed has had MANY ISSUES. So, now I have to pay $90 for a quick visit to inspect a known quirky system by a man that obviously has little to no understand of plan coverage and billing, brazenly contradicts himself and then leaves a crucial component of our air handler turned off. All while having already paid $258 for the Ultimate Protection Plan. Ask yourself, would you be happy or want to pay for this particular instance of service from this technician?"
dennis M.
jacksonville, florida
"Terry was very personable and professional."
scott M.
jacksonville, florida
"They finished when they said they would and they clean up after themselves"
robert V.
fleming island, florida
"Tech discovered wrong parts were sent"
janice W.
jacksonville, florida
"Reliable service, professional, and knowledgeable."
chris W.
jacksonville beach, florida
"Jose has been our service tech for years. Polite, and has always maintained our system perfectly. Great service tech."
ralph A.
jacksonville, florida
"Tommy was very friendly and professional. Great service."
childress L.
jacksonville, florida
teresa H.
jacksonville, florida
"They were on time, attention to detail was amazing, cleaned up when finished and very nice to deal with."
kimberly S.
jacksonville, florida
"Bill was on time and talked to me about the service he was performing."
brenda J.
jacksonville, florida
"As always with Air Engineers... on time, pleasant, efficient."
nell G.
jacksonville, florida
"He did the inspections on the units in a thorough, timely manner, giving me a report on each."
lucas M.
jacksonville, florida
"Bill always explains everything to me. Helps me understand and is friendly"
harold J.
jacksonville, florida
"Thomas was professional and explained everything to me so I could understand. He called when he was on his way which I had requested."
rebecca S.
jacksonville, florida
nancy A.
jacksonville, florida
"Kevin was very professional but yet personable. Was very thorough and very respectful. Exceeded all my expectations. Would recommend him highly to anyone."
robert U.
jacksonville, florida
"Extremely"
karen T.
roy, utah
glenn L.
jacksonville, florida
james B.
ponte vedra, florida
"Accurate diagnosis of our current and future concerns"
james W.
jacksonville, florida
"Highly skilled technician"
jose E.
jacksonville, florida
"Bill is an excellent tech.and provides a professional ease to understand answer to any question that I may have about my AC unit. he also gives me tips on things that I can do between serv.plus calls to keep my unit properly."
john P.
orange park, florida
"On time, knowledgeable, thorough and courtesy."
charles F.
st augustine, florida
"He was very good but apparently something that was previously diagnosed as needed to replace was not. He did spend extra time to look at other problems that I had asked the appointment maker about that he was not aware of. Very good employee"
kate A.
jacksonville, florida
"I would have put a 10 based on Pauls service but he had to have someone else come to evaluate something. Waiting to hear from them."
edward P.
fernandina beach, florida