Air Engineers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,170 Reviews
christine B.
ponte vedra, florida
"Gary diagnosed the probable quickly."
cynthia C.
jacksonville, florida
"Superb, timely and very courteous service"
john R.
jacksonville, florida
"Everything was done with great professionalism."
arline thacker T.
orange park, florida
"Jose spent a lot of time and effort making sure the system was working. I recently broke my leg and was depending on the air conditioner for some comfort."
kathleen S.
orange park, florida
"Tech is always efficient & knowledgeable"
lena C.
jacksonville, florida
"He was very professional friendly and I felt comfortable with the questions I asked in the answers she did give me in English"
dennis F.
jacksonville, florida
"Technition was very good"
walter G.
jacksonville, florida
"I have had a more than 10 year relationship with the company, my warranty expired a couple of years ago and have been consistent with getting the annual tuneups done.The wire whip has been broken for years, with I repair I made with duct tape. This has never been pointed out to be an issue until yesterday, where I was told it would be a $500 repair. Very dissatisfied. I then called the manager Wayne Furr and expressed my displeasure. He told me he would call his manager and shortly and get back to me. I have not heard anything yet. My answeres below are completely due to these events."
mr skelton S.
jacksonville, florida
scott C.
fleming island, florida
"Techs were both highly professional, courteous, and efficient. What I've learned to expect from Air Engineers"
mr harrison H.
jacksonville, florida
"Faustino and Gilberto arrived on schedule and worked hard to accomplish the putting of a new unit in our house. They were very professional, courtesy and understanding of dealing with people in their 80s. They kept the house clean and were good in describing things we asked and instructing on the new thermostat. Have used Air Eng. since we moved to town in 1992 because of the people who work for them."
john L.
fleming island, florida
"Trevor was friendly and courteous"
dennis M.
amelia island, florida
"Efficient, effective and technically competent attention by the technician."
michelemi D.
jacksonville, florida
"Very informative and did everything required on maintenance service"
patti S.
jacksonville, florida
"Good service, professional Tech!"
becky I.
orange park, florida
"Quick and honest technicians"
john P.
orange park, florida
christophe O.
neptune beach, florida
steve W.
fruit cove, florida
"He seemed very thorough and knowledgeable."
migdalia M.
jacksonville, florida
"Work performed was very good."
gene S.
jacksonville, florida
patricia L.
ponte vedra beach, florida
"Timely, courteous and efficient"
barry A.
st augustine, florida
"Problem was diagnosed, air conditioner made operable, evaporator coil was ordered, call from Lennox to listen to my concern, coil was replaced in about 7 days"
steve heath H.
jacksonville, florida
"The appt was 12-2 and he got here at 2."
deloris F.
jacksonville, florida
"Professional"
alvin R.
jacksonville, florida
"Relatively incompetent tech"
arthur P.
fernandina beach, florida
jeffrey S.
jacksonville, florida
susan H.
jacksonville, florida
frank K.
jacksonville, florida
"Efficient, professional service."
mrs. anderson A.
jacksonville, florida
"He tested the equipment for 3 1/2 hours. I call that thorough."
rachel S.
jacksonville, florida
"Friendly, professional technician was on time and gave me an easy-to-understand summary."
patti S.
jacksonville, florida
ellen L.
jacksonville, florida
"respectful, kind, knowledgeable, specific and timely"
willicia H.
jacksonville, florida
"arrived on time, completed the work quickly and neatly"
janice W.
jacksonville, florida
terry weitzel jr J.
jacksonville, florida
"Everyone was thorough, professional, and completion of the installation was expeditious. We are very pleased with our new system. Can's wait for our next JEA bill to see how economical it is."
david M.
st augustine, florida
"Paul was very thorough, professional and courteous"
linda G.
jacksonville, florida
"Terry was prompt, calling me before he arrived, and explained everything to me before he started. He was very efficient!"
john F.
jacksonville, florida
dan Z.
jacksonville, florida
"Courteous, professional and informative."
michael M.
jacksonville, florida
"I was scammed. I was told there were major problems and a new system was needed. I had a second opinion (with receipt) and no problems were found."
don G.
jacksonville, florida
"Service rep performed service well within scheduled time frame. All work appeared to be completed properly and in a pleasant manner."
ralph G.
jacksonville, florida
"He fixed a few problems and showed us how the system works."
tona H.
jacksonville, florida
"Trevor called ahead, came at time agreed, was friendly and professional. Work seemed thorough."
scott F.
ponte vedra beach, florida
"Problem is not yet resolved."
mr avent A.
orange park, florida
"Thomas was very professional in his work and explanations ."
william K.
jacksonville, florida
"Always get great service. Jose is very knowledgeable and thorough. We always request him for our service."
kevin J.
jacksonville, florida
vicky V.
orange park, florida
"Professional, expressed concern and recommended solutions in anticipation of future issues. Followed up upon return to office by having the appropriate professional contact me for further information."
peter V.
orange park, florida
charlotte M.
jacksonville beach, florida
"Bill was wonderful took time to inspect and talk with me. Would love him to be my technician every time."
deborah D.
jacksonville, florida
norman E.
fernandina beach, florida
catherine K.
jacksonville, florida
"Dennis is not only good at what he does, he is good at communicating, and educating the customer"
robert R.
jacksonville, florida
"Service was completed within 3 hours of calling. Technician (Bill) was friendly, fast and knowledgeable."
roxanne A.
orange park, florida
john A.
jacksonville, florida
"Thermostat still doesnt work."
samuel R.
jacksonville, florida
"He explained & shared with me the issue we having with our air"
derek B.
jacksonville, florida
"They did what was needed in the time frame that they said, the technician was very professional."
susan M.
jacksonville, florida
"Generally, your team members are excellent. This service consultant was new. so I want to give him the benefit of the doubt. He was friendly, however I could tell that the location of my equipment was frustrating to him. The filter had been changed in March 2019 (according to my receipt); however, he came down and let me know that the markings on the filter indicated March 2018... either the filter was improperly marked or this is a tactic you all use to increase sales of filters. It it's the latter, I'd prefer that tactic not be employed with me. It's the main reason that I switched over to you all for service because you seemed much more transparent. There was a "regional" manager that came to help the technician and I'm sure check his work. I had no problem with that, however, the man introduced himself on the way into my house, vs. knocking and introducing himself outside and being invited in. I would have preferred a bit more respect."
maria R.
jacksonville, florida
"Mr. Paul communicates very well. He is focused and on task."
fred see iii I.
jacksonville, florida
"Able to determine problem but unable to fix.)"
richard G.
orange park, florida
mr inboden I.
fernandina beach, florida
"We have spent hundreds of dollars in repairs on Lennox furnace. We will not be going with Air Engineers again. We recently got a quote for a new air conditioner and heat pump for $l9,283. We will not be buying another Lennox. In the 9 years we have had our furnace we have spent over $3,000 in repairs. We are on a fixed income as seniors and never had such a poor product. Never did anyone at Air Engineers explain that they have had issues with certain coils etc and offer us any discounts for repairs. Not happy. We are purchasing another make of equipment for half the price and almost double the warranty. Nancy Inboden"
denis R.
middleburg, florida
"Explained every thing about ac could tell he knew his stuff very good"
chris W.
jacksonville beach, florida
"Jose has repeatedly provided excellent maintenance on our system."
richard R.
jacksonville beach, florida
"When i called for service, i was told tech would be there within 2 hrs..after 2 hrs I called back & the reception said she would have tech call me! He called & was very apologetic but said he new nothing of my call but would be over in about 1 1/2 hrs.. he did arrive after a total of 4 hrs after my orig call!!"
paul S.
jacksonville, florida
"Technician was prompt, professional, and friendly. He took care to inspect my system and promptly return it to service. A credit to your company!"
twila B.
jacksonville, florida
"Very professional and knowledgeable."
rosemary A.
fleming island, florida
kathy C.
middleburg, florida
"Very nice and precise"
shirley F.
bryceville, florida
william C.
fleming island, florida
nathaniel L.
middleburg, florida
"Professional,courtesy"
kirsten P.
orange park, florida
"Paul was timely, competent and professional. He clearly explained all charges and graciously answered all our questions."
silvia F.
ponte vedra, florida
"The technician is always very thorough and explains the maintenance needs current and upcoming very clearly"
linda R.
orange park, florida
dave T.
orange park, florida
betty D.
orange park, florida
michelle A.
ponta vedra, florida
elinor B.
orange park, florida
"I want my son contacted prior to my scheduled appointment so he can be here. (Eric-cell 904-874-0978)"
joyce H.
jacksonville, florida
"1st technician came at night and diagnosed the problem and ordered part. 2nd technician was on time and completed work in less than half an hour."
william K.
ponte vedra beach, florida
"Technician was friendly, curteous and knowledgable. Was familiar with my home and equipment."
don E.
jacksonville, florida
"Without air for 24 hours on a 100 degree day due to a failed compressor on a 1 yr old unit. Ordered compressor, arrived the next day but was not installed as the technician who brought it said there was nothing wrong with the existing unit. Service Manager advised that the technician who first came and determined it was bad "missed it". He also was required to add refrigerant to my unit. I am not confident in the reliability of this expensive unit. Advised Service Mgr. of this."
diane K.
jacksonville, florida
"So far so good"
michael K.
jacksonville, florida
"My issue was late at night and was an emergency due to my wife's health issues. The Tech reached out to us within a few minuets and arrived within about hour. I forgot his name but he was wonderful, dedicated, polite and caring."
janis H.
jacksonville, florida
"From the first time I called the lady from customer service was very nice, and was very helpful. The men that came out found the problem very quickly, and was very clear about my options. Wayne was absolutely wonderful. He treated me with the most respect. Jeff #49, Ken #356 were just awesome. They were professional, but also very friendly. They all helped me in a way I just couldn't believe. This is a great company and I will forever be grateful to the men that made this happen for me. I am telling everyone Air Engineers is the one to call. Thank you again."
donna Z.
jacksonville, florida
"Dennis figured out the problem in 15 minutes and my house was on it's way to being cool and habitable again."
nancy V.
jacksonville, florida
"Competent technician- knowledgeable, very thorough and meticulous work. Hopefully problem fixed permanently."
derek M.
jacksonville, florida
"Work was great. Filter was the issue. Should have not been replaced until by air engineers due to filter upgrade"
diane B.
jacksonville, florida
"Every time I had my air conditioner serviced in the past two years within two weeks they had to come back to redo again. With this last time five visits since 28 June some people did their job some people Didnt. The last man that came out to install the blower left with my air conditioner working. Its been two days and it still working."
patty K.
jacksonville, florida
peter V.
orange park, florida
elizabeth J.
orange park, florida
"The technician was able to determine the problem and made repairs in a very timely manner."
ms deboer D.
jacksonville, florida
carol T.
jacksonville, florida
mr denison D.
jacksonville, florida
"efficient and courteous"
aaron L.
jacksonville, florida
"Technician arrived quickly. Trevor was extremely kind and helpful. Really great service!"
kathie L.
green cove springs, florida
"Prompt professional service"
patricia L.
jacksonville, florida
"very professional"
sue R.
amelia island, florida
john P.
orange park, florida
"Timely, efficient and knowledgable"
talmadge L.
ponte vedra, florida
robin H.
jacksonville, florida
"Technician was very proactive and kept me informed during the entire visit"
latresa D.
jacksonville, florida
"The technician was friendly and resolved the issue quickly. He want over what caused the issue and recommended the service plan."
david rozier R.
jacksonville, florida
richard Z.
yulee, florida
"Technician went over everything he did and was very professional and very courteous"
alvin R.
jacksonville, florida
"Excellent & Thorough Technician"
anamarie D.
jacksonville, florida
"100"
anamarie D.
jacksonville, florida
"Showed expertice. Professional demenor"
erik G.
green cove springs, florida
"Would have been a perfect 10 however after the technician left I heard water pouring out of the unit and found that the air filter was completely drenched and the drainage lines were gurgling. I removed the caps from the drain lines and the problem seemed to stop. I had to throw away and replace my less than 2 week old airfilter."
wayne B.
jacksonville, florida
"Thomas was very professional.. Completed the service in a timely manner."
angelo P.
middleburg, florida
"He was very friendly, knowledgeable and thorough! Didn't mind answering my questions....."
william B.
ponte vedra beach, florida
"Faustino and Gilberto arrived on time, explained what needed to be done and how. They were efficient, neat, responsive and did a great job. They (and Ernie, who arranged this)actually corrected a problem that had been recurring for the past 20 years and Air Engineers had never corrected before."
ron P.
fernandina beach, florida
"Appointment time was scheduled between 6-8 pm, technician did not show up almost until 10 pm. Called and spoke to 3 different persons who answered the phone inquiring reason for delay or ETA, all put me on hold and was not able to give me a clear answer except case was still "active" ( whatever that means ) , no courtesy call whatsoever. Very dissatisfied , would have cancelled it if not for my tenant who did not have AC that night. I requested a call back from manager or supervisor to discuss matter but no one ever reached out to me."
diane B.
yulee, florida
"Very professional and honest technician, very straightforward and reliable. He spent time explaining everything until I understood. I would highly recommend Air Engineers, especially Bill."
janet R.
jacksonville, florida
"Jose explained what he needed to do, and went right to work"
aaron K.
jacksonville, florida
"They went above and beyond"
diane H.
hilliard, florida
"Trevor was very efficient and did a thorough job"
norman L.
jacksonville, florida
"the work was provided quickly and efficiently"
harold J.
jacksonville, florida
"Vernon is an outstanding, professional technician."
john W.
bryceville, florida
"Outstanding salesman"
roy R.
jacksonville, florida
"Very polite and proffesional"
carol K.
orange park, florida
"Great job. Respected property."
ernest N.
jacksonville, florida
"They were on time and got my problem resolved again."
patricia T.
jacksonville, florida
doreen S.
jacksonville, florida
"Mr. Cooper is quite the detective. He checked everything until he figured that the problem was the thermostat. Everything has worked great since he replaced it."
timothy M.
jacksonville, florida
"The technician was on time, extremely courteous, intelligent and efficient."
john F.
ponte vedra, florida
"Technician was unprofessional and in my opinion not competent. When the service was done, he was too busy talking to his cable provider to explain the results of the visit. He reinstalled the filter in the wrong place, I found it sucked up into evaporator section of the unit. He was supposed to renew our contract when here but wasnt too busy talking to the cable company to take care of that."
marcos R.
jacksonville, florida
ms. mamie J.
jacksonville, florida
"Polite and professional"
william E.
jacksoville, florida
sherri B.
jacksonville, florida
"Showed up on time, very friendly and helpful, and explained answers to any questions I had."
jack C.
jacksonville, florida
"I can always count on Denis to be straight with me about the condition of my unit!"
elizabeth C.
jacksonville, florida
robert K.
st augustine, florida
duane G.
jacksonville, florida
"Paul was very good. He took his time ensuring things were installed correctly and was very polite. Great Job!"
melanie N.
jacksonville, florida
cora W.
jacksonville, florida
jennifer S.
jacksonville, florida
"No service was able to be provided at this visit."
jacob S.
jacksonville, florida
"The guy showed up an hour after we spoke and when he did get here it took him over 2 hours to do his job"
roger B.
jacksonville, florida
carol C.
jacksonville, florida
"Dennis is very polite and knowledgeable"
peter D.
yulee, florida
"Thorough and comprehensive system check"
peter D.
yulee, florida
"Thorough and comprehensive system check"
edith S.
jacksonville, florida
darlene R.
jacksonville, florida
nell G.
jacksonville, florida
"The Tech was thorough, stayed on task, completed the jobs."
larry M.
jacksonville, florida
"Professional and thorough."
fred B.
jacksonville, florida
"Expert fast trouble shoot and repair service."
first baptist C.
atlantic beach, florida
"Always late."
donald H.
jacksonville, florida
"I was told that the appointment time would be between 2-4pm. At 1:50 pm I received a call from Vianska notifying me that they would be at my home within 10 minutes. 3 individuals showed up and met my requirements & needs. All 3 were very professional and competent."
dania M.
jacksonville, florida
"Courteous & professional. Resolved concerns."
james S.
st johns, florida
"Thomas and Paul worked together smoothly and courteously."
byron R.
jacksonville, florida
"very knowable"
ariel S.
orange park, florida
"Very professional, the technician provided me with answers to how the maintenance went."
sue R.
jacksonville, florida
"Technician could not duplicate problem."
dr denicola D.
jacksonville, florida
"Roger is very nice and efficient"
edwin C.
jacksonville, florida
"Efficient and kept me informed."
steven G.
ponte vedra beach, florida
"On time and professional in all aspects."
kurt A.
jacksonville, florida
"Technician was friendly and knowledgeable"
michael L.
jacksonville, florida
suzanne P.
jacksonville, florida
"On time Did his job in a timely fashion Respectful"
mrs toomey T.
jacksonville beach, florida
robert G.
flemings island, florida
"Prompt response"
mike C.
jacksonville, florida
"Paul was very respectful and installed a new UV lamp and charged $207.00. The drain lines are screwed up and he had trouble finding the drain per the receipt. Why should I have to pay $185.00 per hour to solve a possible blockage in the drain installed by Air Engineers? Check my records and you will see I have had nothing but problems with Lennox equipment over the last 13 years."
doreen S.
jacksonville, florida
"It took 10 days of living in 92 to 99 degree without A/C. because you couldn't get the part any sooner. Granted, you gave us a window unit to use in our bedroom until the a/c was fixed, but when both units went out at the same time, it was miserable. I appreciate the help to try to make it bearable, but still feel that the part could have been gotten sooner. Your technicians were all helpful and tried hard, but things kept going wrong. I know the one part was damaged by the two techs that tried to fix it the first time, and I appreciate your repairing it at no more cost to us. I greatly appreciate the 50% discount on all parts and repairs, as my husband is very handicapped and we are unable to go to a hotel, or stay with family. I would like to discuss a plan that would take care of future large repairs, if there is such a thing. Again the warranty was discontinued after 5 years, because no one told us at the time of installation that we had to go on line to activate the 10 year warranty. You can't do that to people in their 70's who have NEVER had to activate anything on the computer before."
richard B.
jacksonville, florida
"Bill Applewhite arrives and gets right to work. No nonsense from Bill. Very courteous and polite."
nancy N.
jacksonville, florida
"I didnt watch the process, but I think it was very thorough."
jonathan S.
orange park, florida
george B.
orange park, florida
david G.
jacksonville, florida
"The install team respect my house and does a great job of installing everything."
gene bartels B.
ponte vedra bch, florida
"He quickly discovered the problem and fixed it."
tabitha B.
jacksonville, florida
"Na"
doug M.
fleming island, florida
"Trevor was awesome! Late evening call, he showed up and was able to quickly diagnose what turned out to be a simple fix to get things back running again. Clearly explained what was wrong and what was needed to fix the issue. I will ask for him if there is any other future issues!"
mark A.
ponte vedra beach, florida
"On time, efficient and clean Familiar as a tech that has worked on our system in the past"
dr wolfsen W.
ponte vedra bch, florida
"Good communicator. Very clear explanations. He treated us very nicely like the long term customers of Air Engineers that we are."
charles A.
glen st mary, florida
"Paul did excellent job. did more than I expected."
james S.
st johns, florida
"It started and ended with the exceptional attention to detail by Paul and Thomas."
marcy J.
fleming island, florida
susan P.
jacksonville, florida
traci B.
jacksonville, florida
"Thomas was very thorough in the service and analysis. ."
lindsay H.
jacksonville, florida
"He came at night and stayed until the ac was working again."
joe P.
jacksonville, florida
"The tech was professional and discuss the results of the service call with me."
horace M.
jacksonville, florida
"The tech blew out my thermostat"
steven S.
jacksionville, florida
"Tommy called because he had a cancellation and could start early, which proved helpful since he found a leak (you'll schedule a coil replacement)"
edward P.
fernandina beach, florida
"Mr Applegate is always at our house on schedule, his work is thorough, he is courteous. He lets us know of areas we may need to watch regarding our System maintenance.."
michael R.
fernandina beach, florida
"Gary showed up when he said he would. He was very professional and knowledgeable. He explained the problem. Explained why he would not be able to repair our HVAC system that night and told us what the next steps would be."
dora B.
saint augustine, florida
"Outstanding service"
byron K.
jacksonville, florida
"Technician very knowledgeable, pleasant, polite and well-spoken."
roxanne A.
orange park, florida
frank W.
jacksonville, florida
"Did the job required"
barbara R.
fleming island, florida
patrick H.
jacksonville, florida
"Never received a report due to a glitch in technology, technician was very nice."
chris P.
jacksonville, florida
"she was very efficient"
ron W.
jacksonville, florida
gail T.
jacksonville, florida
"Tech was very friendly and explained the problem to me very well."
frank K.
jacksonville, florida
"Efficient and major fix (6hrs) on a bonus room air system that failed within 3 yrs of installation. Very good work done by technician."
charles s.
yulee, florida
"Was set up and ready to go"
john F.
jacksonville, florida
samuel R.
jacksonville, florida
"ERNIE THE SERVICE TECH NEW HIS JOB, & TOOK VERY GREAT CARE OF US"
carl bazarian B.
fernandina beach, florida
"job completed on time and quality good . your representative is friendly and courteous"
denzel S.
jacksonville, florida
"completed service as promised."
john O.
jacksonville, florida
"Arrived 2 hours after the appointment time because the rep got lost"
vanessa C.
jacksonville, florida
"Great service!"
douglas blitch B.
middleburg, florida
"When the technician came out, I thought that my service contact was extended at that time. No one said that I had to pay $258 to have it extended for another year. When I called to set up payment, I was informed that it had expired ~30 days earlier and that it wasnt renewable. UNACCEPTABLE!! This is the second complete Lennox system that I have purchased from you all and would think that Id be treated better. I should still have a 10 year factory warranty on my compressor and a 5 year on my Air Handler. Other than that, I am though with you guys!"
jayne W.
orange park, florida
"Dependable, on time, courteous."
kathleen D.
ponte vedra beach, florida
lori f.
jacksonville, florida
"because the technician should of had Freon on his truck... I paid 100.00 for nothing.... had another company come out .. problem is done..."
jannie H.
jacksonville, florida
anthony A.
st augustine, florida
richard B.
jacksonville, florida
"Tech "Robert" paid special attention to make sure that his work area was in better condition than when he arrived. He talked his way through the process so as to make sure that I knew what he was doing."
barbara M.
jacksonville, florida
lauralangton L.
jacksonville, florida
willicia H.
jacksonville, florida
"Thomas was very respectful of me and my property. He worked quickly and was very helpful in explaining to me what he did and why."
william E.
jacksonville, florida
"Arrived within arranged timeframe, Technician was knowledgeable and friendly. Usual excellent service from Air Engineers."
cathy D.
jacksonville, florida
"Everything was great but later I noticed I was quoted $129 on the renewal but was charged $144"
doreen S.
jacksonville, florida
"the technician did his job thoroughly, but we told that you have to order the parts needed. In the meantime, Our other unit stopped working. It's not our fault that the are having trouble getting the parts needed. We trusted you to get our units working in a reasonable time. It is 90 degrees in our house, my husband is in a wheelchair. He has a muscle wasting illness that makes him unable to get out of the bed, off the commode, etc. without help. Everything is set up to help in be able to function in our bedroom and bathroom. We cannot go to one of our childrens homes because of stairs. Even a hotel would not be able to accomdate his needs. He is 83 years old, and all of this is not acceptable."
angela S.
jacksonville, florida
"There have been 3 visits to my house last week. Issue is still not resolved. On Tues the tech said 2 parts needed to be replaced but had to order parts . Diff tech came on Thursday to fix but Only replaced one part saying the Fan Motor was working. Called again Friday morning and tech was to come fri from 4-6 he called at 6:10 saying because of the Storm he could not come and to call the office for Sat appt. He came on Saturday Afternoon and the house was 96 degrees, Installed fan motor and told us it would be a while to cool off this was about 3pm. it was still in the 90s when we went to bed. AC has run the entire time and it is in the 80s even overnight, The Tech was very nice but it did not help my air to be fixed. The tech that came out 7/9 was Terry and he was very nice and helpful. Supposed to be coming out this morning to fix it again. My son and I have both missed work because of this issue and I have Major health issues and cannot be in the heat. PLease make sure this is taken care of this time."
mr harrison H.
jacksonville, florida
"Terry was very knowledgable about the problem and explained it to me so I understood it and had it fixed promptly."
alex D.
jacksonville, florida
"The Technician was insulting. After he left I realized I should of told him to just leave. Also, his was Mr. Know it all. We have a very old system and realize we need a replacement but that does not give him the right to continue to insult my stuff. He needs to be more professional and keep some of his opinions to his. there are many benefit to natural gas."
robert H.
ponte vedra bch, florida
"Seemed like a nice guy and a professional I didnt evaluate his work up in a hot attic"
john N.
orange park, florida
dolores J.
jacksonville, florida
"Excellent service rendered by Mr. Ruckman with........ Explanations provided along the way. Left property clean of any debris, he was very professional and extremely knowledgeable of his craft."
tom A.
jacksonville beach, florida
"both the duct cleaners and the regular service guys were super professional and did great and careful work."
rod W.
fleming island, florida
"Fixed the problem and stayed after the project."
richard G.
jacksonville, florida
"Dennis was very matter of fact and promptly fixed the problem."
amy D.
orange park, florida
"Because he went above and explained the issue helped me to see if warranty would cover and he is just a very pleasant person"
ray M.
orange park, florida
"Terry explained what he would be doing as well as the charges ,he did an excellent JOB"
mr giunta G.
jacksonville, florida
"Prompt and efficient."
barbara R.
st augustine, florida
hasten sanders S.
jacksonville, florida
"Thomas foound the problem right away."
arleigh W.
jacksonville, florida
"Bill, the technician, who serviced our unit on Sunday evening, 7/7/19, was very professional and courteous. He explained what was going on with the unit and fixed the problem in an efficient and effective manner."
donald J.
jacksonville, florida
"They were on-time, knew what they were doing and finished the job ahead of the time ."
charles graff G.
middleburg, florida
"Two techs came and serviced air con, 1st tech was terrible, acted like he never saw a unit before. Unplugged condenser one puged in backwards. Trevor fixed all that was messed up and completed job"
connie G.
orange park, florida
"You guys always provide superior service and you did it again"
sue R.
amelia island, florida
casey M.
ponte vedra, florida
"Techs did a good job ."
charles N.
jacksonville, florida
"Tech showed up during the scheduled time. Was very polite & courteous. Listened to my concern of issue then went on to diagnose the issue."
tim H.
jacksonville, florida
"Technician was professional and,knowledgeable"
chason G.
jacksonville, florida
"Very friendly and professional"
janet R.
jacksonville, florida
janice W.
jacksonville, florida
"Tommy was very patient in answering all my questions. I had to have a UV light installed and Freon added which was quite expensive and totally unexpected and I have a possible leak somewhere. Even with all that, Air Engineers has been providing exceptional service to us for the past 17 years."
tony H.
jacksonville, florida
"I specified that I need a tech from your I T department for my thermostat,but your rep had no idea what I was talking about."
victor H.
green cove springs, florida
james W.
orange park, florida
"Very professional and thorough."
ms ellis E.
jacksonville, florida
"Leak not fixed"
phil Q.
orange park, florida
philip M.
st johns, florida
"did not want to add insulation until the winter quoted the same price as if there were no insulation already in place never mentioned the JEA rebate"
john F.
jacksonville, florida
"Paul was able to get my A/C working again (for an extended time) without it going into "low suction lockout". Previously, 3 other technician came out and they could resolve the problem. 4 days later, my unit is still working. Although, Paul identified a faulty control board, a new one was ordered and will be replaced next week."
john J.
jacksonville, florida
"DON'T GIVE 10'S BUT HE WAS EXCELLENT"
frank K.
jacksonville, florida
"Technician was professional and communicative and fixed the problem with competence. Also he researched my wty coverage Before doing the needed work. Coil on order."
tim A.
jacksonville, florida
"They were Knowlegable Clean Neat and completed the job in one day."
robbie T.
fleming island, florida
david K.
jacksonville, florida
pedro R.
orange park, florida
"Amazing work and price. Courteous and Knowledgable."
william wiese sr S.
jacksonville, florida
"Jose is always thorough, friendly and knowledgeable."
paul W.
jacksonville, florida
leeland K.
jacksonville, florida
"Denis was on-time -- he explained things about the system that were unexplained in the past -- he took corrective action while explaining "why"."
raymond R.
jacksonville, florida
"He was very helpful, answered all my questions."
mr berman B.
jacksonville, florida
"Techs excellent; demonstrated integrity!"
roxanne A.
orange park, florida
"YOUR TECH IS AN ASSET TO YOUR ORGANIZATION"
frank stroup S.
jacksonville, florida
"The technician arrived at scheduled time, explained to me what he was going to accomplish, performed in a professional manner and did not leave any indication (mess) that he was even there."
richard S.
jacksonville, hawaii
"Timely professional service."
logan C.
ponte vedra beach, florida
sharon D.
jacksonville, florida
"On time, professional and friendly"
albert F.
yulee, florida
"Tommy performed the most thorough inspection of my air equipment than any technician Service Experts has sent up here."
ms molinari M.
jacksonville, florida
"Although I was not happy learning I had to replace an evaporator coil after 1-1/2 years, Air Engineers called me back the next morning and assured me that they would not charge the labor since it was obviously a defective part. Class act!"
ronnie B.
jacksonville, florida
"Dennis, is a professional at the highest level. He always does a very good job."
joanna P.
st johns, florida
"Gary was very knowledgeable of my HVAC system. His explanations were simple to understand. Although he arrived during the two hour window, it would have been helpful to my work schedule had he arrived closer to the start of the arrival window. If unable to arrive at the beginning of the window, a text update would have been helpful"
ronald O.
fernandina beach, florida
"Called at 9 :30 p.m. with water leaking from a clogged drain. Trevor was here by 11:30 (an hour away) and worked in the dark and heat to unclog the drain. He had to use the garden hose but rolled it back up when completed. He worked diligently to correct the situation and had a very pleasant and polite demeanor throughout the process although it was late at night, he was tired, and had an hour and a half drive home."
victor A.
amelia island, florida
jeff W.
jacksonville, florida
naomi M.
jacksonville, florida
william P.
jacksonville, florida
"We get the same technician who does a great job and whom we trust."
cynthia T.
jacksonville, florida
"They installed a concrete pad to replace the plastic one with out being asked & did not charge extra."
first church C.
atlantic beach, florida
"Came out same day that we called. Repaired the unit and had the air working fine."
brenda J.
jacksonville, florida
"As always, fast, efficient and thorough service."
jose E.
jacksonville, florida
ken B.
jacksonville, florida
"Tech could not find the air filter, really ?? Then looks at eveything else but my air duct which is why I called to see if they could be cleaned and price. Lastly he tells me that they`re blocked off when I show him one. How does the air come out of it then????"
nedra J.
jacksonville, florida
luann B.
jacksonville, florida
"he checked everything. seemed to know what he was doing."
michael B.
yulee, florida
"Tommy was a true professional, did a great job and answered all of my questions without bother. My recommendations for questions below are scored if it was Tommy who was the tech."
richard G.
orange park, florida
"He was very good"
cindy W.
jacksonville, florida
"From scheduling the appointment to completion of the service, excellent service."
james K.
jacksonville, florida
"Me. Cooper was very professional and thorough. He answered all my questions."
mary halle H.
atlantic beach, florida
"On time, work performed quickly, etc."
dudley G.
jacksonville, florida
danny G.
jacksonville, florida
"All questions answered. Knowledge of topic very good. Friendly personality."
john C.
ponte vedra beach, florida
"The part was ordered right away, but fedex lost it, so we went 4 days without hot water"
dan S.
fleming island, florida
"Polite and qualified. Worked outside in the rain."
allyson R.
jacksonville, florida
"Your tech came out to do an annual maintenance service call. He gave me a list of things I needed to repair. I called another company to come out to fix it. It was a clogged drain. Vacuuming the drain line should be part of the annual service?????? Your tech didn't clean anything in the unit or service anything. I want my money back."
elizabeth R.
orange park, florida
"First tech, Thomas, came out on Friday night and diagnosed problem. Two others who did work came a day earlier than scheduled so I could have AC."
sandy D.
yulee, florida
"Best have service EVER."
mike P.
jacksonville, florida
"Excellent Technician Gary."
dwight S.
jacksonville, florida
"Very thorough and courteous"
ritche S.
jacksonville, florida
jeff/margret H.
jacksonville, florida
"Terry was on time, worked quickky and efficiently, very nice and polite"
sue R.
amelia island, florida
mr schutt S.
amelia island, florida
"Robert did a great job."
eugene C.
fernandina beach, florida
rebecca T.
jacksonville, florida
"Technician was very polite and helpful."
ron W.
orange park, florida
"He was quick and answered all my questions while dodging a rain storm."
linda B.
jacksonville, florida
robert S.
fernandina bch, florida
"Roger explained things to me that he was doing."
alan P.
jacksonville, florida
dan P.
jacksonville, florida
becky T.
st johns, florida
"Paul came in this morning and quickly solved a problem that wasn't solved by the person that was here yesterday."
diane C.
jacksonville, florida
"Call before they came on time very polite very pleasant"
gene bartels B.
ponte vedra bch, florida
"I received same-day service, and the tech found the problem and recommended a good solution."
joe F.
jacksonville, florida
joan J.
jacksonville, florida
"He explained everything very clear to me So I understand"
dr mandell S.
jacksonville, florida
teresa T.
jacksonville, florida
hamid A.
jacksonville, florida
ted F.
jacksonville , florida
"Ron was. Very helpful and. He. Explaianed. The problem ."
kyle S.
jacksonville, florida
"Gary is great!"
andy K.
jacksonville, florida
"We appreciate the time Terry took to explain what he was doing and the tips he offered to keep dryer lint from getting sucked into the air handler"
lee D.
jacksonville beach, florida
"While Stephen finally fixed the problem - there had been 3 previous techs who couldn't figure out what the problem was. The initial tech in March who did the yearly maintenance was the one who apparently put in too much coolant. Hence, once it got hot out, we went through several weeks with our tenants not having adequate air conditioning. Including over Memorial Day Weekend (record setting heat). My husband went to your offices on Memorial Day to see help after he was told the office would be open. This whole ordeal was embarrassing , frustrating and caused loss of time waiting around for technicians to show."
toni M.
jacksonville, florida
"Very personable and knowledgeable."
paul F.
st augustine, florida
robert S.
jacksonville, florida
"He did a Great Job!"
charles P.
jacksonville, florida
eduardo P.
jacksonville, florida
"Very thorough with the maintenance and used all supplies available to do his job."
harold B.
neptune beach, florida
"He did good"
paul R.
ponte vedra beach, florida
paul R.
ponte vedra beach, florida
"Please understand I mean this feedback as constructive. Three different technicians (one was a supervisor) worked on my Mitsubishi mini-split. The first determined the inverter board had to be replaced. When he reinstalled the sheet metal machine shroud, some screws were left out. I found them on the ground and put them back in. He informed me the cost to repair the unit would be $366 and I agreed to pay this amount. He promised to call back the next day and let me know the estimated time for the inverter board to arrive. No phone call was received. A few days later, the office called and we scheduled the second visit. The second technician (supervisor) installed the new inverter board and could not get the unit to work. He determined that there were bad sensors that would also have to be replaced. He installed the machine shroud incorrectly and bent some tabs that should have mated with slots in another part of the shroud. Several screws were cover. I found them on the ground and reinstalled them. He said he would call me the next day and let me know when the sensors would be in. No phone call was receiver the next day. I waited two days and called the supervisor back to find out when the new sensors would be available. He said the parts manager should have called me and let me know this information. No call from the parts manager was ever received. I called the office and the office person was no help telling me that the inverter board had come in and that was all she knew. A few more days go by and my wife calls the office. The office checks with the parts dept and finds out the new sensors will arrive in about another week. So, I wait. The office calls me a few days later to schedule a third technician and tells me the bill will be $543. I am surprised since I was quoted $366 but apparently I have no recourse for this change in the price. I am informed that the inverter board was $366 and the sensors are $177. All these parts are under warranty and I dont understand why I am paying for parts? The third technician installs the new sensors and cant get the machine to work. After calling tech support he firmly seats the new sensors onto the inverter board and it works. Finally. I pay him $543 and he leaves. I am left with the question of whether technician 2 could have seated the thermistor sensors properly on the board and the unit may have worked without an additional cost to me and 2 week additional down time. The third technician only left one screw out of the machine sheet metal shroud and I couldnt find it on the ground. I am not impressed. Sloppy workmanship, poor knowledge, poor support, high and changing prices, unhelpful office staff. Three weeks down time and it likely should have only been one week and $366."
emmanuel P.
jacksonville, florida
"Tommy was really helpful and took time to explain issues and prices."
bud S.
ponte vedra beach, florida
james M.
jacksonville, florida
"Quick response, and rapid problem resolution"
michael S.
middleburg, florida
jose E.
jacksonville, florida
"I appreciate how Technician Paul communicate with the customer, honest and knowledgeable with his type of work"
debra B.
jacksonville, florida
cathy W.
jacksonville, florida
"Fixed the problem quickly."
suzanne M.
jacksonville, florida
"He was very professional and helpful"
gloria G.
jacksonville, florida
"Gary explained what he would do. He started by asking if I was having any problems."
bob M.
st johns, florida
"I was very happy with the results."
naomi M.
jacksonville, florida
howie L.
jacksonville, florida
"He fix the issue quickly and there is always room for improvement"
first church C.
atlantic beach, florida
"Fitz got the Pastor's office cool again. I was not there, but the feedback from the Pastor who was there, he seemed pleased."
edward B.
jacksonville, florida
"everything was completed very efficiently"
glenn L.
jacksonville, florida
janet S.
jacksonville, florida
"Not impressed. I wanted a estimate on duct cleaning he didn't even look at the floor vents. Just tried to upsell entire new unit to me?wth ... plus he could not tell me how they would access the vent system because he told me they had to go UNDER the mobile home to do so? I said you do realize the trailer is completely tarped underneath so you're telling me you have to tear that all open? He couldn't answer the question just that it had to be accessed from underneath the house which makes no sense to me whatsoever. I've had this done in a two-story home and they put the cleaning unit in through the floor vent itself and I only paid like $350 for 12 vents. Maybe he was confused on what he was here for? Then he proceeded to tell me it's minimum $3,000 and I'm better off waiting till the winter time? I said well that's not going to happen. Totally not impressed. And if your company does not do mobile homes, or chooses not to do mobile homes that should be told to the client at the time I called in to the receptionist, because it just wasted everybody's time."
elinor B.
orange park, florida
mary S.
jacksonville, florida
david R.
jacksonville, florida
"Was out in a reasonable time frame..thorough insp.by tech...reasonable price, policy of serv call price going toward any repair. Jose' was really great..polite & professional."
yancie B.
jacksonville, florida
"Well I had someone else out there three times the it still was not working as it normaly did, but he took the machine apart and found the problem another coil that needed cleaning and that did the trick it is working as it should at least this morning it was will be checking later today. Thank you Robert."
buzz D.
jacksonville, florida
les D.
jacksonville, florida
dave R.
jacksonville, florida
"The service expert took only a few minutes to look at my wiring question and make the necessary adjustment to ensure my auxiliary heat worked with my heat pump."
merced P.
jacksonville, florida
"Looks like he is an expert in his line of work ."
mitchell S.
jacksonville, florida
"He knows his stuff"
david G.
fleming island, florida
"Our air conditioning is still out. We are waiting on repair"
robert M.
jacksonville, florida
"The technician was professional, friendly and had my system up to speed fairly quickly."
elinor B.
orange park, florida
"It's nice & cool now"
tom B.
green cove springs, florida
"came to our home on a Sunday evening on a holiday weekend"
dr. karen T.
ponte vedra bch, florida
"Dennis is an excellent technician and very careful about putting on his booties before coming into the house. He explains everything to me and records what he does on the machines."
judith M.
jacksonville, florida
"Everything working."
alan R.
jacksonville, florida
"Paul came out the same day we called and had it running in less than an hour. Paul was professional, competent, clean, and courteous."
mr brockway B.
jacksonville, florida
"Tech was very professional and kept letting me know what he was doing and why."
edsel P.
jacksonville, florida
"The problem was solved in just a few minutes and I felt the technician was honest and to the point."
jim F.
jacksonville, florida
"Professional.friendly. Thorough!"
mazalia M.
jacksonville, florida
"Arrived at time stated when appointment was scheduled as well as calling before arriving."
louis C.
jacksonville, florida
"He did a great job by providing services we requested"
greg B.
jacksonville, florida
betty S.
amelia island, florida
"Good job!"
lloyd H.
st. johns, florida
"Courteous and efficient."
cynthia A.
orange park, florida
"Thomas was very professional and answered all our questions. We would request him for all our needs."
keith E.
jacksonville, florida
"Robert was very friendly and knowledgeable. He took the time to answer all my questions thoughtfully, and was not "pushy" at all."
harry M.
jacksonville, florida
"When scheduling the appointment I requested a specific technician & was told I would have to wait about two weeks to get an appointment that fit my schedule. On the day the tech was to arrive it was not who I had requested. I was told there was no record of my request & I would need to reschedule to get the tech I wanted. Explaining my frustration, I was told I could get my tech from 10-12 rather than 8-10. I accepted this accommodation which resulted in my having to spend my entire morning waiting."
harry M.
jacksonville, florida
"Technician I had requested & had to wait for two weeks to get an appointment with was not sent. When I questioned why I did not get requested technician I was told it was not noted on my file. I was able to finally get Gary but had to wait another two hours"
donald J.
jacksonville, florida
"The technician was thorough, knowledgeable and kept the customer informed regarding his findings."
james H.
jacksonville, florida
"Professional. Don't remember the techs name."
michael P.
jacksonville, florida
"Thomas was on time, he called before he came, and he was very knowledgeable of what he was doing and what needed to be done and he was able to answer my questions"
gtg-jax G.
jacksonville, florida
linda W.
jacksonville, florida
"The technician failed to replace the air filter cover on the air handler and he failed to turn back on the UV light of the air handler."
w hodges H.
jacksonville, florida
"Good work, and answer all questions."
john L.
fleming island, florida
"Bill, was friendly, informative, and delivered the service expected."
stephen K.
ponte vedra, florida
"No problems"
aaron C.
jacksonville, florida
katherine E.
fleming island, florida
"Seemed to do a complete check and service of our unit. Polite and helpful."
w hodges H.
jacksonville, florida
lee D.
jacksonville beach, florida
"Roger was great! He did a thorough check of the situation and explained the status of our a/c well"
alan C.
jacksonville, florida
"Denis is a very good tech."
tony H.
jacksonville, florida
"Tech did his service professional, and in a timely manner ."
tom D.
ponte vedra, florida
"Very professional and helpful"
todd J.
fernandina beach, florida
"The service was very efficient, and the tech was very professional!"
harold S.
jacksonville, florida
"Our tech found a major problem .and had it taken care of ordering parts and having it installed the same day before the summer heat startrs"
linda B.
jacksonville, florida
"We received top notch service from Jesse. He was professional and provided all of the services that we needed."
gerald N.
jacksonville, florida
"Service tech was exceptional in showing & explaining the problems discovered on both units serviced 05/15/2019."
ann Y.
jacksonville, florida
"Very knowledgeable, answered all of my questions. Explained what he was doing"
david P.
jacksonville, florida
"Robert was very thorough"
kenneth D.
orange park, florida
"2 great guys did an outstanding job. Really went into each problem to make sure it was fixed properly. Answered all questions that Ihad"
david P.
jacksonville, florida
"Though system check and good advise."