Air Engineers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,317 Reviews
victor H.
green cove springs, florida
shannon C.
jacksonville, florida
edward P.
fernandina beach, florida
"Mr. Applewhite is professional and knowledgeable on maintenance calls. On an earlier Maintenance Visit, he provided info on where we could purchase A/C Filters by the case saving us several $'s. when he is on call at our house, he works. Some way in the past stood around and smoked when I was not around, according to my wife."
dennis S.
jacksonville, florida
"Always receive good service"
arthur P.
jacksonville, florida
"They were on time and very professional."
harold S.
jacksonville, florida
daniel T.
jacksonville, florida
"Thomas was very professional and provided me with informative feedback. I also met Luis Rodriguez who was equally as professional and a pleasure to be around."
kenneth N.
jacksonville, florida
michelle F.
middleburg, florida
"This was our second time having Jose service our system. Always Professional and so thoughtful of our needs."
calvin H.
jacksonville, florida
"My score reflects the fact that AE couldn't get tech here within 2 hour window on the day when originally scheduled. Ernie barely made it here within 2 hour window even though I was his first appointment for the day."
mary reilly R.
jacksonville, florida
"On time and service completed in a timely fashion"
julie B.
jacksonville, florida
"Good communication on progress and results of the work. Courteous, friendly, prompt & professional."
phil W.
jacksonville, florida
"Ernie thoroughly inspected my two units and provided me with an assessment of their present condition. He was very professional and pleasant."
david G.
fleming island, florida
"Thoroughness"
diane K.
ponte vedra, florida
william wiese sr S.
jacksonville, florida
carl bazarian B.
fernandina beach, florida
"worked hard both men very courteous and professional"
edward G.
fernandina beach, florida
"Great work and Ernest made sure all was completed by going the extra mile to complete the work"
james A.
jacksonville, florida
"Did the performance thoroughly but, did not vacuum the debris inside the AC unit outside."
mae byers B.
fleming island, florida
"I always requestTrevor because he does a through job . He gives me confidence in his work and I trust him. He deserves a supervisor promotion but personally I like him as my technician. Mae Byers"
michael G.
st augustine, florida
"Roger was very informative and helpful, answered all our questions"
ralph Y.
jacksonville, florida
"Dependable and efficient as always"
doug H.
jacksonville, florida
"Jose does A great job and goes A complete job"
karen T.
ponte vedra bch, florida
"Rodger is very competent and very friendly"
clyde Y.
ponte vedra, florida
"Roger was pleasant. He was thorough and answered my questions about the thermostat."
first church C.
atlantic beach, florida
doreen S.
jacksonville, florida
"Mr. Cooper always does a good job. If there is a problem, he thinks i t through all the logical steps until he has the right answer."
saundra H.
jacksonville, florida
"On time, very polite, efficient."
larry P.
jacksonville, florida
"Bill always has a pleasant disposition and very polite. We always look forward to his coming to service our AC. He is prompt , diligent and explains to us what we may need to know or expect from our HVAC"
harold B.
neptune beach, florida
"Nice guy"
james M.
jacksonville, florida
keith H.
jacksonville, florida
david W.
atlantic beach, florida
"very helpful and informstivr"
bud S.
ponte vedra beach, florida
"Roger has been our go to tech for years always requested."
b. lewis L.
jacksonville, florida
"I feel that the tech was just here to upsell services, that I felt were too expensive, and were not justified. This is a poor way to retain customers."
marcus/juliette W.
jacksonville, florida
edsel P.
jacksonville, florida
fiore costy D.
jacksonville, florida
"I was scheduled 2-4:00. Tech showed up at aprox 5:00."
george n heheman H.
jacksonville, florida
"Every thing went smooth."
lonnie R.
jacksonville, florida
jackie D.
jacksonville, florida
"Terry was professional and efficient. Very pleasant."
virgil P.
atlantic beach, florida
"Technician was professional and very knowledgeable."
ralph G.
jacksonville, florida
"A part that had been ordered two days prior had to be installed. It was supposed to be a 10 minute job. Installation was. But after it was installed there were other problems. Terry worked on it for a couple of hours until everything was working right. Thank you, Terry. Our heat worked and we had a comfortable evening. Appreciate Terry's expertise and work ethic to get the job done."
paul L.
jacksonville beach, florida
"Roger Moore was friendly, professional, took time to explain things and answer questions that we had."
brenda H.
green cove, florida
"Tommy was very nice, professional and thorough with explaining what services he completed and advising me how to care for my A/C units in the future."
linda D.
fleming island, florida
danan H.
st johns, florida
"You have been out 3 times now and my A/C is still not fixed."
shirley C.
st augustine, florida
anne N.
jacksonville, florida
"Very knowledgeable. And very good when explaining the problem with my unit. And what needed to be done."
thomas C.
orange park, florida
"Technician performed thorough inspection and explained results."
mr fry F.
jacksonville, florida
"polite-informative"
samuel R.
jacksonville, florida
ralph G.
jacksonville, florida
"Stephen explained what the problem was and what it will take to fix it. Step by step."
richard V.
fleming island, florida
"Very professional and informative."
james Z.
middleburg, florida
"Tech arrived in the scheduled time frame, was very polite, seemed knowledgeable of what he was doing, and expressed that he was very happy with his job at AirEng."
hal B.
ponte vedra bch, florida
sharon B.
jacksonville, florida
"Technicians were very knowledgeable and professional. they removed and installed the new system in shorter time i expected. Provided detail information on the upgrades of the new system."
jim G.
green cove springs, florida
"Detailed, professional, personable"
cindy B.
ponte verda, florida
vitauts B.
jacksonville, florida
"Everything went smoothly, and the tech told me about the results."
jim P.
fernandina, florida
"On time and professional."
earle M.
ponte vedra, florida
"Very thorough and professional."
jeff W.
jacksonville, florida
"The service tech, was very professional"
robert H.
fleming island, florida
cynthia P.
jacksonville, florida
julie B.
jacksonville, florida
"Efficient, courteous, knowledge, took time to explain things well."
mazalia M.
jacksonville, florida
"Technician was on-time & answered all questions"
patrice H.
jacksonville, florida
"Very knowledgeable tech."
joseph S.
jacksonville, florida
"Outstanding service. I was informed that the Tech was running a little behind, the Tech was extremely neat and clean in his work. He checked everything and wiped down all he touched. Knew his job. Superior Technician. Send for Jose for satisfaction above and beyond. Extremely satisfied."
alton cagle C.
jacksonville, florida
"unit was working well. ae called to perform maint.crew said needed a part. replaced part. $156. said needed another part to make unit work better. $1000. as of when crew left, unit will heat, but will not cool. remember, unit worked well before ae crew came. that is a (ONE)."
steven G.
ponte vedra beach, florida
"Ist tech was able to come at 9:30 PM to do some work out for us. Wind and rain did not stop him."
margaret W.
jacksonville, florida
"The technician was on time, explained everything, and even did some extra things to help me since I have limited mobility."
lee K.
jacksonville, florida
"Knowledgeable tech and explained what was right and what was wrong. Also, I want Gary Cooper to be the tech that does any and all work on my system."
diane H.
hilliard, florida
william K.
jacksonville, florida
"Jose Mendiez and his helper had a big job replacing the coils on our two units. They finished the two jobs in one day, even though we were told it might take two days. Jose always does a great job for us. Ratings below less than 10 reflect scheduling problems that we detailed in a letter to the service manager last month. Two appointments fell through the cracks in less than 6 weeks, one that was never logged into Service Experts' system, and the second canceled with notice to us."
john B.
greencove springs, florida
"Good service and very pleasant technician!"
judith w.
fernandina beach, florida
robert O.
atlantic beach, florida
"Thomas knew what he was doing, he was polite, and explained my problem very well."
robert K.
orange park, florida
"On time, courteous, and fixed existing problem."
robert L.
ponte vedra beach, florida
"Too soon to say. We purchased new ducts and added insulation to relieve moisture and heat in upstairs of our home. We won't know the results of this investment until the cooling season begins. The installers are very competent an courteous. Walls in closet were scuffed and marred."
henry W.
fleming island, florida
edward G.
fernandina, florida
heather B.
orange park, florida
lauren S.
jacksonville, florida
"ONtime , clean and polite. Informative and answered all my questions."
jeffrey D.
jacksonville, florida
mary W.
jacksonville, florida
"Thomas was very knowledgeable and helpful. He provided great customer service."
eleanor Y.
jacksonville, florida
linda R.
jacksonville, florida
"curtious and very helpful with my questions"
amy D.
orange park, florida
"He is not only patient with all of my questions and explained all to me"
john B.
jacksonville, florida
"This was our first experience with Terry. He was very polite and introduced himself and proceeded to perform his maintenance service. He was very thorough in his work was a pleasure to have in our home. Will surely ask for him in the future."
jennifer S.
jacksonville, florida
"Quick service and easy"
rachel S.
jacksonville, florida
"Terry came over the same day that I called, and was able to identify and fix the issue very quickly. As always he was professional and courteous, and explained the issue to me in simple terms. Thanks for all that you do!"
donna Z.
jacksonville, florida
"Tech was friendly and figured out the problem pretty quickly with help from me trying to emulate the sounds the system was making. He provided an interim fix."
charlotte M.
jacksonville beach, florida
"Thomas was wonderful I was quite rude to this delightful young man. I apologized repeatedly. I am grateful to Thomas for hearing me and providing me excellent service."
suzanne P.
jacksonville, florida
"Professional and friendly"
mr mcgavic M.
jacksonville, florida
"Roger the technician came out on very short notice, found and corrected the problem very quickly!"
david M.
jacksonville, florida
sandra K.
jacksonville, florida
"Technician was right on time and did an excellent job."
jack adkins A.
jacksonville, florida
kathy R.
ponte vedra beach, florida
"Roger is excellent- knowledgeable, friendly, knows my house."
edward B.
jacksonville, florida
"Did a great job. Answered all of my questions and concerns."
roxanne F.
jacksonville, florida
"He was very through."
joyce H.
jacksonville, florida
"On time. Worked quickly. Friendly."
gordon M.
jacksonville, florida
"Arrived on time, were professional in their handling of the system"
roland P.
jacksonville, florida
"Your tech, Thomas Mannion, was extremely courteous and helpful and he seemed to do a very through job."
barbara B.
jacksonville, florida
"I am satisfied with service."
mary R.
jacksonville, florida
"Forgot to turn outside power back on"
mary M.
jacksonville, florida
"Bill always takes the time to do a thorough check of the system."
cindy H.
jacksonville, florida
"The technician was very knowledgeable and very polite"
tom M.
green cove springs, florida
"Thomas was very knowledgeable he new what to go to to clear the problem"
randy V.
jacksonville, florida
"Tech very knowledgeable, helpful and professional"
daniella H.
jacksonville, florida
"Paul explained what he was doing and was very thorough. Spent the extra time to repair the filter door."
robert M.
ponte vedra beach, florida
"I'm waiting for proposals for work I plan on having done. I will revise and finish survey after I evaluate these props!"
mary S.
jacksonville, florida
elba M.
jacksonville, florida
ron M.
jacksonville, florida
"Reckon was courteous and helpful."
curtis J.
jacksonville, florida
"Professional. Thorough. Informative."
stephen K.
ponte vedra, florida
"Everything went very good, no problems"
ralph K.
middlebutg, florida
"Here on time and repaired the problem quickly and was very courtious and explained the work he was doing"
fred C.
jacksonville, florida
"Didn't seem to know what he was doing or familiar with our unit. He was on tech support for 4 hours"
danielle W.
orange park, florida
"The tech was awesome but it was a mess getting the tech to my house. My appointment was supposed to be 10 to 12, and the tech never showed up Because he said if he doesn't have a way to secure a payment he's not coming. This is what he told my 18-year-old son who is more than capable of being here with him. The tech that came at 6:15 did a good job to my knowledge and educated me and a couple of areas. The customer service at the shop just needs to improve, and they should act like they know what they're doing."
robert H.
jacksonville, florida
"Explained everything, not pushy"
jim F.
jacksonville, florida
"Jose was personal and professional and is a credit to the company!"
mrs. anderson A.
jacksonville, florida
"He did everything he said he would do."
ron W.
jacksonville, florida
"courteous, knowledgeable, timely and provided some additional cleanup around the vents that was not a requirement of the service. It was a complete duct cleaning job and could not have been happier. I even left the house unattended for a half hour or so as he exhibited an air of mutual trust! Thank you Faustino!"
beverly S.
jacksonville, florida
"Techs names were Faustino and Gilberto . They were on time and very polite and answered my questions with patience. I am very pleased with the job they did. Everything was clean and neat when they left. My house is cool again!"
barbara L.
fleming island, florida
"Thomas is very knowledgeable, prompt and does a great job. Nice to have Paul come and check things out also. Very happy with service. Thank you."
james M.
jacksonville, florida
elizabeth J.
orange park, florida
"The technician was very efficient."
paul antanavich A.
jacksonville, florida
"SALES REP WAS KNOWLEDGEABLE AND PROVIDED USEFUL INFORMATION"
frank B.
green cove springs, florida
"Professional easy to under stand well trained tech.it a excelant job"
edwin J.
jacksonville, florida
bill H.
jacksonville, florida
william M.
jacksonville, florida
"Technician was efficient and thorough."
donald P.
jacksonville, florida
"Tech was careful and performed an extensive evaluation of the system. He did more than I have seen done in the past. He ran into a problem that required that he contact his boss ... he admitted his boss solved the problem...impressed!"
janice W.
jacksonville, florida
mark V.
jacksonville, florida
"Technician arrived as scheduled with a call ahead to alert us he was coming. Very professional, knowledgeable and personable. He is a terrific representative for Air Engineers."
mrs bentley B.
fleming island, florida
neil V.
ponte vedra bch, florida
"Very friendly, very, very thorough and explained everything in clear terms"
mrs melanson M.
jacksonville, florida
mr brazelle B.
jacksonville, florida
"Tech was polite, professional and efficient."
aurora R.
jacksonville, florida
edsel P.
jacksonville, florida
"The entire experience was good."
glenda Y.
fernandina beach, florida
"Technician, Faustino, was personable, explained what he was going to do and was very efficient and respectful of our home and property."
judy E.
green cove springs, florida
"GREAT SERVICE"
michael T.
jacksonville, florida
lynda D.
jacksonville, florida
"Technician quite knowledgeable, very professional but friendly"
christine B.
ponte vedra, florida
"Gary diagnosed the probable quickly."
cynthia C.
jacksonville, florida
"Superb, timely and very courteous service"
john R.
jacksonville, florida
"Everything was done with great professionalism."
arline thacker T.
orange park, florida
"Jose spent a lot of time and effort making sure the system was working. I recently broke my leg and was depending on the air conditioner for some comfort."
kathleen S.
orange park, florida
"Tech is always efficient & knowledgeable"
lena C.
jacksonville, florida
"He was very professional friendly and I felt comfortable with the questions I asked in the answers she did give me in English"
dennis F.
jacksonville, florida
"Technition was very good"
walter G.
jacksonville, florida
"I have had a more than 10 year relationship with the company, my warranty expired a couple of years ago and have been consistent with getting the annual tuneups done.The wire whip has been broken for years, with I repair I made with duct tape. This has never been pointed out to be an issue until yesterday, where I was told it would be a $500 repair. Very dissatisfied. I then called the manager Wayne Furr and expressed my displeasure. He told me he would call his manager and shortly and get back to me. I have not heard anything yet. My answeres below are completely due to these events."
mr skelton S.
jacksonville, florida
scott C.
fleming island, florida
"Techs were both highly professional, courteous, and efficient. What I've learned to expect from Air Engineers"
mr harrison H.
jacksonville, florida
"Faustino and Gilberto arrived on schedule and worked hard to accomplish the putting of a new unit in our house. They were very professional, courtesy and understanding of dealing with people in their 80s. They kept the house clean and were good in describing things we asked and instructing on the new thermostat. Have used Air Eng. since we moved to town in 1992 because of the people who work for them."
john L.
fleming island, florida
"Trevor was friendly and courteous"
dennis M.
amelia island, florida
"Efficient, effective and technically competent attention by the technician."
michelemi D.
jacksonville, florida
"Very informative and did everything required on maintenance service"
patti S.
jacksonville, florida
"Good service, professional Tech!"
becky I.
orange park, florida
"Quick and honest technicians"
john P.
orange park, florida
christophe O.
neptune beach, florida
steve W.
fruit cove, florida
"He seemed very thorough and knowledgeable."
migdalia M.
jacksonville, florida
"Work performed was very good."
gene S.
jacksonville, florida
patricia L.
ponte vedra beach, florida
"Timely, courteous and efficient"
barry A.
st augustine, florida
"Problem was diagnosed, air conditioner made operable, evaporator coil was ordered, call from Lennox to listen to my concern, coil was replaced in about 7 days"
steve heath H.
jacksonville, florida
"The appt was 12-2 and he got here at 2."
deloris F.
jacksonville, florida
"Professional"
alvin R.
jacksonville, florida
"Relatively incompetent tech"
arthur P.
fernandina beach, florida
jeffrey S.
jacksonville, florida
susan H.
jacksonville, florida
frank K.
jacksonville, florida
"Efficient, professional service."
mrs. anderson A.
jacksonville, florida
"He tested the equipment for 3 1/2 hours. I call that thorough."
rachel S.
jacksonville, florida
"Friendly, professional technician was on time and gave me an easy-to-understand summary."
patti S.
jacksonville, florida
ellen L.
jacksonville, florida
"respectful, kind, knowledgeable, specific and timely"
willicia H.
jacksonville, florida
"arrived on time, completed the work quickly and neatly"
janice W.
jacksonville, florida
terry weitzel jr J.
jacksonville, florida
"Everyone was thorough, professional, and completion of the installation was expeditious. We are very pleased with our new system. Can's wait for our next JEA bill to see how economical it is."
david M.
st augustine, florida
"Paul was very thorough, professional and courteous"
linda G.
jacksonville, florida
"Terry was prompt, calling me before he arrived, and explained everything to me before he started. He was very efficient!"
john F.
jacksonville, florida
dan Z.
jacksonville, florida
"Courteous, professional and informative."
michael M.
jacksonville, florida
"I was scammed. I was told there were major problems and a new system was needed. I had a second opinion (with receipt) and no problems were found."
don G.
jacksonville, florida
"Service rep performed service well within scheduled time frame. All work appeared to be completed properly and in a pleasant manner."
ralph G.
jacksonville, florida
"He fixed a few problems and showed us how the system works."
tona H.
jacksonville, florida
"Trevor called ahead, came at time agreed, was friendly and professional. Work seemed thorough."
scott F.
ponte vedra beach, florida
"Problem is not yet resolved."
mr avent A.
orange park, florida
"Thomas was very professional in his work and explanations ."
william K.
jacksonville, florida
"Always get great service. Jose is very knowledgeable and thorough. We always request him for our service."
kevin J.
jacksonville, florida
vicky V.
orange park, florida
"Professional, expressed concern and recommended solutions in anticipation of future issues. Followed up upon return to office by having the appropriate professional contact me for further information."
peter V.
orange park, florida
charlotte M.
jacksonville beach, florida
"Bill was wonderful took time to inspect and talk with me. Would love him to be my technician every time."
deborah D.
jacksonville, florida
norman E.
fernandina beach, florida
catherine K.
jacksonville, florida
"Dennis is not only good at what he does, he is good at communicating, and educating the customer"
robert R.
jacksonville, florida
"Service was completed within 3 hours of calling. Technician (Bill) was friendly, fast and knowledgeable."
roxanne A.
orange park, florida
john A.
jacksonville, florida
"Thermostat still doesnt work."
samuel R.
jacksonville, florida
"He explained & shared with me the issue we having with our air"
derek B.
jacksonville, florida
"They did what was needed in the time frame that they said, the technician was very professional."
susan M.
jacksonville, florida
"Generally, your team members are excellent. This service consultant was new. so I want to give him the benefit of the doubt. He was friendly, however I could tell that the location of my equipment was frustrating to him. The filter had been changed in March 2019 (according to my receipt); however, he came down and let me know that the markings on the filter indicated March 2018... either the filter was improperly marked or this is a tactic you all use to increase sales of filters. It it's the latter, I'd prefer that tactic not be employed with me. It's the main reason that I switched over to you all for service because you seemed much more transparent. There was a "regional" manager that came to help the technician and I'm sure check his work. I had no problem with that, however, the man introduced himself on the way into my house, vs. knocking and introducing himself outside and being invited in. I would have preferred a bit more respect."
maria R.
jacksonville, florida
"Mr. Paul communicates very well. He is focused and on task."
fred see iii I.
jacksonville, florida
"Able to determine problem but unable to fix.)"
richard G.
orange park, florida
mr inboden I.
fernandina beach, florida
"We have spent hundreds of dollars in repairs on Lennox furnace. We will not be going with Air Engineers again. We recently got a quote for a new air conditioner and heat pump for $l9,283. We will not be buying another Lennox. In the 9 years we have had our furnace we have spent over $3,000 in repairs. We are on a fixed income as seniors and never had such a poor product. Never did anyone at Air Engineers explain that they have had issues with certain coils etc and offer us any discounts for repairs. Not happy. We are purchasing another make of equipment for half the price and almost double the warranty. Nancy Inboden"
denis R.
middleburg, florida
"Explained every thing about ac could tell he knew his stuff very good"
chris W.
jacksonville beach, florida
"Jose has repeatedly provided excellent maintenance on our system."
richard R.
jacksonville beach, florida
"When i called for service, i was told tech would be there within 2 hrs..after 2 hrs I called back & the reception said she would have tech call me! He called & was very apologetic but said he new nothing of my call but would be over in about 1 1/2 hrs.. he did arrive after a total of 4 hrs after my orig call!!"
paul S.
jacksonville, florida
"Technician was prompt, professional, and friendly. He took care to inspect my system and promptly return it to service. A credit to your company!"
twila B.
jacksonville, florida
"Very professional and knowledgeable."
rosemary A.
fleming island, florida
kathy C.
middleburg, florida
"Very nice and precise"
shirley F.
bryceville, florida
william C.
fleming island, florida
nathaniel L.
middleburg, florida
"Professional,courtesy"
kirsten P.
orange park, florida
"Paul was timely, competent and professional. He clearly explained all charges and graciously answered all our questions."
silvia F.
ponte vedra, florida
"The technician is always very thorough and explains the maintenance needs current and upcoming very clearly"
linda R.
orange park, florida
dave T.
orange park, florida
betty D.
orange park, florida
michelle A.
ponta vedra, florida
elinor B.
orange park, florida
"I want my son contacted prior to my scheduled appointment so he can be here. (Eric-cell 904-874-0978)"
joyce H.
jacksonville, florida
"1st technician came at night and diagnosed the problem and ordered part. 2nd technician was on time and completed work in less than half an hour."
william K.
ponte vedra beach, florida
"Technician was friendly, curteous and knowledgable. Was familiar with my home and equipment."
don E.
jacksonville, florida
"Without air for 24 hours on a 100 degree day due to a failed compressor on a 1 yr old unit. Ordered compressor, arrived the next day but was not installed as the technician who brought it said there was nothing wrong with the existing unit. Service Manager advised that the technician who first came and determined it was bad "missed it". He also was required to add refrigerant to my unit. I am not confident in the reliability of this expensive unit. Advised Service Mgr. of this."
diane K.
jacksonville, florida
"So far so good"
michael K.
jacksonville, florida
"My issue was late at night and was an emergency due to my wife's health issues. The Tech reached out to us within a few minuets and arrived within about hour. I forgot his name but he was wonderful, dedicated, polite and caring."
janis H.
jacksonville, florida
"From the first time I called the lady from customer service was very nice, and was very helpful. The men that came out found the problem very quickly, and was very clear about my options. Wayne was absolutely wonderful. He treated me with the most respect. Jeff #49, Ken #356 were just awesome. They were professional, but also very friendly. They all helped me in a way I just couldn't believe. This is a great company and I will forever be grateful to the men that made this happen for me. I am telling everyone Air Engineers is the one to call. Thank you again."
donna Z.
jacksonville, florida
"Dennis figured out the problem in 15 minutes and my house was on it's way to being cool and habitable again."
nancy V.
jacksonville, florida
"Competent technician- knowledgeable, very thorough and meticulous work. Hopefully problem fixed permanently."
derek M.
jacksonville, florida
"Work was great. Filter was the issue. Should have not been replaced until by air engineers due to filter upgrade"
diane B.
jacksonville, florida
"Every time I had my air conditioner serviced in the past two years within two weeks they had to come back to redo again. With this last time five visits since 28 June some people did their job some people Didnt. The last man that came out to install the blower left with my air conditioner working. Its been two days and it still working."
patty K.
jacksonville, florida
peter V.
orange park, florida
elizabeth J.
orange park, florida
"The technician was able to determine the problem and made repairs in a very timely manner."
ms deboer D.
jacksonville, florida
carol T.
jacksonville, florida
mr denison D.
jacksonville, florida
"efficient and courteous"
aaron L.
jacksonville, florida
"Technician arrived quickly. Trevor was extremely kind and helpful. Really great service!"
kathie L.
green cove springs, florida
"Prompt professional service"
patricia L.
jacksonville, florida
"very professional"
sue R.
amelia island, florida
john P.
orange park, florida
"Timely, efficient and knowledgable"
talmadge L.
ponte vedra, florida
robin H.
jacksonville, florida
"Technician was very proactive and kept me informed during the entire visit"
latresa D.
jacksonville, florida
"The technician was friendly and resolved the issue quickly. He want over what caused the issue and recommended the service plan."
david rozier R.
jacksonville, florida
richard Z.
yulee, florida
"Technician went over everything he did and was very professional and very courteous"
alvin R.
jacksonville, florida
"Excellent & Thorough Technician"
anamarie D.
jacksonville, florida
"100"
anamarie D.
jacksonville, florida
"Showed expertice. Professional demenor"
erik G.
green cove springs, florida
"Would have been a perfect 10 however after the technician left I heard water pouring out of the unit and found that the air filter was completely drenched and the drainage lines were gurgling. I removed the caps from the drain lines and the problem seemed to stop. I had to throw away and replace my less than 2 week old airfilter."
wayne B.
jacksonville, florida
"Thomas was very professional.. Completed the service in a timely manner."
angelo P.
middleburg, florida
"He was very friendly, knowledgeable and thorough! Didn't mind answering my questions....."
william B.
ponte vedra beach, florida
"Faustino and Gilberto arrived on time, explained what needed to be done and how. They were efficient, neat, responsive and did a great job. They (and Ernie, who arranged this)actually corrected a problem that had been recurring for the past 20 years and Air Engineers had never corrected before."
ron P.
fernandina beach, florida
"Appointment time was scheduled between 6-8 pm, technician did not show up almost until 10 pm. Called and spoke to 3 different persons who answered the phone inquiring reason for delay or ETA, all put me on hold and was not able to give me a clear answer except case was still "active" ( whatever that means ) , no courtesy call whatsoever. Very dissatisfied , would have cancelled it if not for my tenant who did not have AC that night. I requested a call back from manager or supervisor to discuss matter but no one ever reached out to me."
diane B.
yulee, florida
"Very professional and honest technician, very straightforward and reliable. He spent time explaining everything until I understood. I would highly recommend Air Engineers, especially Bill."
janet R.
jacksonville, florida
"Jose explained what he needed to do, and went right to work"
aaron K.
jacksonville, florida
"They went above and beyond"
diane H.
hilliard, florida
"Trevor was very efficient and did a thorough job"
norman L.
jacksonville, florida
"the work was provided quickly and efficiently"
harold J.
jacksonville, florida
"Vernon is an outstanding, professional technician."
john W.
bryceville, florida
"Outstanding salesman"
roy R.
jacksonville, florida
"Very polite and proffesional"
carol K.
orange park, florida
"Great job. Respected property."
ernest N.
jacksonville, florida
"They were on time and got my problem resolved again."
patricia T.
jacksonville, florida
doreen S.
jacksonville, florida
"Mr. Cooper is quite the detective. He checked everything until he figured that the problem was the thermostat. Everything has worked great since he replaced it."
timothy M.
jacksonville, florida
"The technician was on time, extremely courteous, intelligent and efficient."
john F.
ponte vedra, florida
"Technician was unprofessional and in my opinion not competent. When the service was done, he was too busy talking to his cable provider to explain the results of the visit. He reinstalled the filter in the wrong place, I found it sucked up into evaporator section of the unit. He was supposed to renew our contract when here but wasnt too busy talking to the cable company to take care of that."
marcos R.
jacksonville, florida
ms. mamie J.
jacksonville, florida
"Polite and professional"
william E.
jacksoville, florida
sherri B.
jacksonville, florida
"Showed up on time, very friendly and helpful, and explained answers to any questions I had."
jack C.
jacksonville, florida
"I can always count on Denis to be straight with me about the condition of my unit!"
elizabeth C.
jacksonville, florida
robert K.
st augustine, florida
duane G.
jacksonville, florida
"Paul was very good. He took his time ensuring things were installed correctly and was very polite. Great Job!"
melanie N.
jacksonville, florida
cora W.
jacksonville, florida
jennifer S.
jacksonville, florida
"No service was able to be provided at this visit."
jacob S.
jacksonville, florida
"The guy showed up an hour after we spoke and when he did get here it took him over 2 hours to do his job"
roger B.
jacksonville, florida
carol C.
jacksonville, florida
"Dennis is very polite and knowledgeable"
peter D.
yulee, florida
"Thorough and comprehensive system check"
peter D.
yulee, florida
"Thorough and comprehensive system check"
edith S.
jacksonville, florida
darlene R.
jacksonville, florida
nell G.
jacksonville, florida
"The Tech was thorough, stayed on task, completed the jobs."
larry M.
jacksonville, florida
"Professional and thorough."
fred B.
jacksonville, florida
"Expert fast trouble shoot and repair service."
first baptist C.
atlantic beach, florida
"Always late."
donald H.
jacksonville, florida
"I was told that the appointment time would be between 2-4pm. At 1:50 pm I received a call from Vianska notifying me that they would be at my home within 10 minutes. 3 individuals showed up and met my requirements & needs. All 3 were very professional and competent."
dania M.
jacksonville, florida
"Courteous & professional. Resolved concerns."
james S.
st johns, florida
"Thomas and Paul worked together smoothly and courteously."
byron R.
jacksonville, florida
"very knowable"
ariel S.
orange park, florida
"Very professional, the technician provided me with answers to how the maintenance went."
sue R.
jacksonville, florida
"Technician could not duplicate problem."
dr denicola D.
jacksonville, florida
"Roger is very nice and efficient"
edwin C.
jacksonville, florida
"Efficient and kept me informed."
steven G.
ponte vedra beach, florida
"On time and professional in all aspects."
kurt A.
jacksonville, florida
"Technician was friendly and knowledgeable"
michael L.
jacksonville, florida
suzanne P.
jacksonville, florida
"On time Did his job in a timely fashion Respectful"
mrs toomey T.
jacksonville beach, florida
robert G.
flemings island, florida
"Prompt response"
mike C.
jacksonville, florida
"Paul was very respectful and installed a new UV lamp and charged $207.00. The drain lines are screwed up and he had trouble finding the drain per the receipt. Why should I have to pay $185.00 per hour to solve a possible blockage in the drain installed by Air Engineers? Check my records and you will see I have had nothing but problems with Lennox equipment over the last 13 years."
doreen S.
jacksonville, florida
"It took 10 days of living in 92 to 99 degree without A/C. because you couldn't get the part any sooner. Granted, you gave us a window unit to use in our bedroom until the a/c was fixed, but when both units went out at the same time, it was miserable. I appreciate the help to try to make it bearable, but still feel that the part could have been gotten sooner. Your technicians were all helpful and tried hard, but things kept going wrong. I know the one part was damaged by the two techs that tried to fix it the first time, and I appreciate your repairing it at no more cost to us. I greatly appreciate the 50% discount on all parts and repairs, as my husband is very handicapped and we are unable to go to a hotel, or stay with family. I would like to discuss a plan that would take care of future large repairs, if there is such a thing. Again the warranty was discontinued after 5 years, because no one told us at the time of installation that we had to go on line to activate the 10 year warranty. You can't do that to people in their 70's who have NEVER had to activate anything on the computer before."
richard B.
jacksonville, florida
"Bill Applewhite arrives and gets right to work. No nonsense from Bill. Very courteous and polite."
nancy N.
jacksonville, florida
"I didnt watch the process, but I think it was very thorough."
jonathan S.
orange park, florida
george B.
orange park, florida
david G.
jacksonville, florida
"The install team respect my house and does a great job of installing everything."
gene bartels B.
ponte vedra bch, florida
"He quickly discovered the problem and fixed it."
tabitha B.
jacksonville, florida
"Na"
doug M.
fleming island, florida
"Trevor was awesome! Late evening call, he showed up and was able to quickly diagnose what turned out to be a simple fix to get things back running again. Clearly explained what was wrong and what was needed to fix the issue. I will ask for him if there is any other future issues!"
mark A.
ponte vedra beach, florida
"On time, efficient and clean Familiar as a tech that has worked on our system in the past"
dr wolfsen W.
ponte vedra bch, florida
"Good communicator. Very clear explanations. He treated us very nicely like the long term customers of Air Engineers that we are."
charles A.
glen st mary, florida
"Paul did excellent job. did more than I expected."
james S.
st johns, florida
"It started and ended with the exceptional attention to detail by Paul and Thomas."
marcy J.
fleming island, florida
susan P.
jacksonville, florida
traci B.
jacksonville, florida
"Thomas was very thorough in the service and analysis. ."
lindsay H.
jacksonville, florida
"He came at night and stayed until the ac was working again."
joe P.
jacksonville, florida
"The tech was professional and discuss the results of the service call with me."
horace M.
jacksonville, florida
"The tech blew out my thermostat"
steven S.
jacksionville, florida
"Tommy called because he had a cancellation and could start early, which proved helpful since he found a leak (you'll schedule a coil replacement)"
edward P.
fernandina beach, florida
"Mr Applegate is always at our house on schedule, his work is thorough, he is courteous. He lets us know of areas we may need to watch regarding our System maintenance.."
michael R.
fernandina beach, florida
"Gary showed up when he said he would. He was very professional and knowledgeable. He explained the problem. Explained why he would not be able to repair our HVAC system that night and told us what the next steps would be."
dora B.
saint augustine, florida
"Outstanding service"
byron K.
jacksonville, florida
"Technician very knowledgeable, pleasant, polite and well-spoken."
roxanne A.
orange park, florida
frank W.
jacksonville, florida
"Did the job required"
barbara R.
fleming island, florida
patrick H.
jacksonville, florida
"Never received a report due to a glitch in technology, technician was very nice."
chris P.
jacksonville, florida
"she was very efficient"
ron W.
jacksonville, florida
gail T.
jacksonville, florida
"Tech was very friendly and explained the problem to me very well."
frank K.
jacksonville, florida
"Efficient and major fix (6hrs) on a bonus room air system that failed within 3 yrs of installation. Very good work done by technician."
charles s.
yulee, florida
"Was set up and ready to go"
john F.
jacksonville, florida
samuel R.
jacksonville, florida
"ERNIE THE SERVICE TECH NEW HIS JOB, & TOOK VERY GREAT CARE OF US"
carl bazarian B.
fernandina beach, florida
"job completed on time and quality good . your representative is friendly and courteous"
denzel S.
jacksonville, florida
"completed service as promised."
john O.
jacksonville, florida
"Arrived 2 hours after the appointment time because the rep got lost"
vanessa C.
jacksonville, florida
"Great service!"
douglas blitch B.
middleburg, florida
"When the technician came out, I thought that my service contact was extended at that time. No one said that I had to pay $258 to have it extended for another year. When I called to set up payment, I was informed that it had expired ~30 days earlier and that it wasnt renewable. UNACCEPTABLE!! This is the second complete Lennox system that I have purchased from you all and would think that Id be treated better. I should still have a 10 year factory warranty on my compressor and a 5 year on my Air Handler. Other than that, I am though with you guys!"
jayne W.
orange park, florida
"Dependable, on time, courteous."
kathleen D.
ponte vedra beach, florida
lori f.
jacksonville, florida
"because the technician should of had Freon on his truck... I paid 100.00 for nothing.... had another company come out .. problem is done..."
jannie H.
jacksonville, florida
anthony A.
st augustine, florida
richard B.
jacksonville, florida
"Tech "Robert" paid special attention to make sure that his work area was in better condition than when he arrived. He talked his way through the process so as to make sure that I knew what he was doing."
barbara M.
jacksonville, florida
lauralangton L.
jacksonville, florida
willicia H.
jacksonville, florida
"Thomas was very respectful of me and my property. He worked quickly and was very helpful in explaining to me what he did and why."
william E.
jacksonville, florida
"Arrived within arranged timeframe, Technician was knowledgeable and friendly. Usual excellent service from Air Engineers."
cathy D.
jacksonville, florida
"Everything was great but later I noticed I was quoted $129 on the renewal but was charged $144"
doreen S.
jacksonville, florida
"the technician did his job thoroughly, but we told that you have to order the parts needed. In the meantime, Our other unit stopped working. It's not our fault that the are having trouble getting the parts needed. We trusted you to get our units working in a reasonable time. It is 90 degrees in our house, my husband is in a wheelchair. He has a muscle wasting illness that makes him unable to get out of the bed, off the commode, etc. without help. Everything is set up to help in be able to function in our bedroom and bathroom. We cannot go to one of our childrens homes because of stairs. Even a hotel would not be able to accomdate his needs. He is 83 years old, and all of this is not acceptable."
angela S.
jacksonville, florida
"There have been 3 visits to my house last week. Issue is still not resolved. On Tues the tech said 2 parts needed to be replaced but had to order parts . Diff tech came on Thursday to fix but Only replaced one part saying the Fan Motor was working. Called again Friday morning and tech was to come fri from 4-6 he called at 6:10 saying because of the Storm he could not come and to call the office for Sat appt. He came on Saturday Afternoon and the house was 96 degrees, Installed fan motor and told us it would be a while to cool off this was about 3pm. it was still in the 90s when we went to bed. AC has run the entire time and it is in the 80s even overnight, The Tech was very nice but it did not help my air to be fixed. The tech that came out 7/9 was Terry and he was very nice and helpful. Supposed to be coming out this morning to fix it again. My son and I have both missed work because of this issue and I have Major health issues and cannot be in the heat. PLease make sure this is taken care of this time."
mr harrison H.
jacksonville, florida
"Terry was very knowledgable about the problem and explained it to me so I understood it and had it fixed promptly."
alex D.
jacksonville, florida
"The Technician was insulting. After he left I realized I should of told him to just leave. Also, his was Mr. Know it all. We have a very old system and realize we need a replacement but that does not give him the right to continue to insult my stuff. He needs to be more professional and keep some of his opinions to his. there are many benefit to natural gas."
robert H.
ponte vedra bch, florida
"Seemed like a nice guy and a professional I didnt evaluate his work up in a hot attic"
john N.
orange park, florida
dolores J.
jacksonville, florida
"Excellent service rendered by Mr. Ruckman with........ Explanations provided along the way. Left property clean of any debris, he was very professional and extremely knowledgeable of his craft."
tom A.
jacksonville beach, florida
"both the duct cleaners and the regular service guys were super professional and did great and careful work."
rod W.
fleming island, florida
"Fixed the problem and stayed after the project."
richard G.
jacksonville, florida
"Dennis was very matter of fact and promptly fixed the problem."
amy D.
orange park, florida
"Because he went above and explained the issue helped me to see if warranty would cover and he is just a very pleasant person"
ray M.
orange park, florida
"Terry explained what he would be doing as well as the charges ,he did an excellent JOB"
mr giunta G.
jacksonville, florida
"Prompt and efficient."
barbara R.
st augustine, florida
hasten sanders S.
jacksonville, florida
"Thomas foound the problem right away."
arleigh W.
jacksonville, florida
"Bill, the technician, who serviced our unit on Sunday evening, 7/7/19, was very professional and courteous. He explained what was going on with the unit and fixed the problem in an efficient and effective manner."
donald J.
jacksonville, florida
"They were on-time, knew what they were doing and finished the job ahead of the time ."
charles graff G.
middleburg, florida
"Two techs came and serviced air con, 1st tech was terrible, acted like he never saw a unit before. Unplugged condenser one puged in backwards. Trevor fixed all that was messed up and completed job"
connie G.
orange park, florida
"You guys always provide superior service and you did it again"
sue R.
amelia island, florida
casey M.
ponte vedra, florida
"Techs did a good job ."
charles N.
jacksonville, florida
"Tech showed up during the scheduled time. Was very polite & courteous. Listened to my concern of issue then went on to diagnose the issue."
tim H.
jacksonville, florida
"Technician was professional and,knowledgeable"
chason G.
jacksonville, florida
"Very friendly and professional"
janet R.
jacksonville, florida
janice W.
jacksonville, florida
"Tommy was very patient in answering all my questions. I had to have a UV light installed and Freon added which was quite expensive and totally unexpected and I have a possible leak somewhere. Even with all that, Air Engineers has been providing exceptional service to us for the past 17 years."
tony H.
jacksonville, florida
"I specified that I need a tech from your I T department for my thermostat,but your rep had no idea what I was talking about."