Air Engineers Service Experts Reviews

"Kim is awesome! She is an excellent technician."

"Competency of technician, communication skills excellent."

"Kailey was very good. She contacted us ahead of time and arrived on-time. She did her work in a very efficient manner."

"Service was on time at the pre-arranged time slot. Technician asked several questions with regard to how my system was working, was I having any difficulties or complaints with the system, etc. Technician also put on cloth/paper boots prior to entering my house, and also expressed a professional and pleasant demeanor making it easy to work with them."

"Always timely."

"Through the years, I have come to trust Bill Applewhite and to rely on his skills, experience and honesty."

"Josh Gonsalez did a thorough job servicing our HVAC units!"

"Bill has serviced my unit for a few years and he explains everything he does"

"The tech was knowledgeable, respectful to my home and property and the pricing was competitive."

"Its not the fault of the technicians at all, is the fault of dispatch. They showed up THREE MONTHS early! I was not scheduled on the day they arrived, and we had a conflict and could not have them come into the house."

"professionalism and congenial attitude of mr. Bill Applewhite"

"Reliable, efficient and friendly service"

"Tech was polite and competent"

"Easy appointments. Good, consistent service."

"I like the service people but hate the billing. I have requested you mail me my statement 3 times. I get a bill in the mail I pay it. I don' always see the emails because I get so many spam emails your invoice gets lost a lot."

"A score of 8 is equivalent to a grade score of B. The initial quote for the repair was less than $300 which seemed palatable tome, but after they removed the toilet they determined it repair the ring and or replace the ring which would be $1,069. That wasnt as palatable but they had already removed the toilet and wouldnt be able to guarantee the repair long term would work. In hindsight (20/20 never is good) I would have done better by calling the homesite maintenance contractor."

"Techs & Admin should check work orders before assigning job or sending techs. Customer has repeatedly had issues obtaining particular filters even when reminded to everyone I spoke with. Issued is always resolved - just a lot of unnecessary communication confusion as Ive been a customer for over 30 years"

"Very knowledgeable and professional"

"Always courteous"

"The servicemen are excellent and knowledgeable."

"I was happy with the professionalism of the serviceman."

"Great service, products, and technicians"

"Knowledgable and efficient"

"Its a long story but after Air Engineers called to book my regular maintenance check, I was notified the night before that it was being moved from 10 to 12; to 12 to 2 pm. Although they again called and said it would be closer to 2 pm. The technician arrived a little after 4 pm and said he had no idea I had been waiting. In short, I ended up waiting the entire day. Unacceptable."

"Kim is an excellent technician. She is very knowledgeable. Very kind."

"The tech was nice, however a salesperson showed up with the tech and I felt pressured to the point that we will probably stop using Air Engineers Service Experts after our maintenance agreement expires."

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"Expert service and useful recommendations by Bill Applewhite (70) and Tim Vollink (778)."

"Problem was resolved, service was courteous and prompt. It was just the delay getting to a live person that was troublesome. I left a voicemail, and left a call-back number and waited online. finally got a call returned about 6PM Sunday evening after calling the sales person who recently installed the new Rinnai hot water heater."

"Based on recent experiences, you have improved and the current tech, Dylan, did an outstanding job"

"There very reliable"

"Its an expensive system"

"Excellent service provided"

"Came out quick and got the job done"

"This last service was what I wish for every service in the future."

"value"

"I dont recommend anything I just say Im satisfied with the work I have done"

"The company has been there for me and is always very fast at servicing and does a great job."

"Technician was very professional and knowledgable. He was attentative and listened to my comments."

"Very professional takes time to answer your questions you have"

"Ive been with your company since I believe 1995. And I have recommended you to numerous people throughout the years and recently about 1 1/2 years ago."

"We have been with them for years and when we had problems with a unit they stayed with us."

"Prompt Professional Pleasant"

"On time and efficient service. We were required to reschedule service because of an Air Engineers office issue."

"Quality service and professional staff"

"Servicemen were very helpful"

"Efficient, courteous, on-time, knew what they were doing,"

"good service, good prices, can reach anytime day or night"

"Easy to deal with...."

"Lied about my system needing work"

"Provides excellent service"

"Good job Good communication"

"I would recommend because Air Engineers has provided very expert service here for many years. The technicians are always very courteous and professional, glad to answer any questions or conerns that I might have."

"Professional work in a friendly manner"

"Very thorough maintenance performed, discovered a loose vent connection"

"quality service and friendly technicians"

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"Kyle was on time, efficient, polite and competent."

"High end products, excellent service. Kim Marte handles our service. She is extremely pleasant and knowledgeable."

"Kel provided prompt, professional service. Explained everything on the chart thoroughly."

"I have been a customer for over twenty five years. We have never had a problem and have received excellent service."

"The service provider was kind and very thorough. After the service he showed me pictures of my system and walked me through the process with details."

"Punctual. Pleasant. Worked well."

"Jose is always professional and courteous"

"Very efficient and pleasant service maintenance on our HVAC system."

"Im currently satisfied with their performance"

"The technician was extremely helpful and knowledgeable."

"Dylan was very knowledgable, professional and efficient. Also very friendly. He communicated well and provided answers to my questions."

"EVERYTHING WAS DONE IN A TIMELY MANNER AND BOTH TECHNICIANS WERE GREAT EXPLAINED EVERYTHING"

"Great technician and tried to get system working but had to order new coil. Follow up from customer service on status was extraordinary."

"Installers were friendly, respected my home (wearing foot covering), fast, and above knowledgeable and shared information with the Customer. Dylan was very helpful when there was an issue."

"Very professional staff. Very knowledgeable. Explained everything very well."

"Tech was very polite & corrected the problem immediately"

"Ive had good experiences and some not so good experiences"

"Work was completed carefully and all questions were answered. My service person was very polite and helpful."

"I appreciate the thorough information provided by Daniel when I asked about a new hot water and soft water system."

"Tech was very informative."

"By doing the inspection when they did, they spotted a problem while the unit was still under warranty. The repair didnt cost anything but would have been expensive otherwise."

"Did a good job."

"This service call could have been avoided if the tech that PMed th e unit several weeks ago had did a complete pm per the contract this would not have hapoenef"

"Speed of instlation, quility of work, Polite repairmans,"

"I trust Bill to do a thorough, professional job as he has always done."

"service"

"Excellent installation and service team."

"Dependable, knowledgeable & courteous technicians."

"This service was for the semi-annual maintenance check. The existing HVAC system was installed August 2019, making the age of the system 3 yrs 6 months. I was told the system is low on refrigerant - meaning there is a leak somewhere. That is really disappointing! The system is only 3 yrs 6 months old. I was told a leak test could be conducted at a cost of $500. Then a labor cost to repair the leak(s). Than the cost of the refrigerant. I recall these costs adding up to $2,800 prox. From my viewpoint, that is ridiculous and unfair! Again, the unit is only 3 yrs and 6 months old. This is my 3rd HVAC system with Air Engineers.. I have remained an Air Engineer customer for dependability, reliability, fairness, and doing the customer (me) right. What occurred on 2-16-23 in no way, shape, or form met my expectations."

"Service was excellence tech kyle"

"All machinery is working good."

"Techs are very informative."

"Consistently reliable"

"You fixed a problem before it became a problem and did it while the part was still under warranty."

"Josh and Matt arrived at my house early in the window of time provided for their visit. They inspected all equipment without bothering me during their work. They were nice, respectful of both me and my property. They did what they said they were going to do when they said they would do it."

"The service tech and adviser made sure the entire system was working properly. Our AC system is a new system and we want it to work correctly for many years."

"Very professional and thorough during their service call. They explained everything they were going to do and then reviewed the results in detail when done."

"professionalism"

"Outstanding service, value and most importantly the people. Everyone from Elaine in the office to my technician Kaily and the field staff Van did a fantastic job."

"Still waiting for additional information on thermostat"

"Brandon and Matt were excellent at explaining everything they were doing and why. It was a pleasure to have them do our maintenance on our air conditioner."

"Thomas is an exceptional technician. I have requested that only Thomas service my units."

"Service was performed correctly. No complaints."

"Tech on time , very polite, answered all my questions."

"Based on 2 previous appoint that were never kept, I would not. The last appointment was exceptional, if future appointments go as well, I will definitely recommend. I used to recommend, then you all got lazy, glad to see you improving."

"Friendly, knowledgeable, thorough"

"Both Justin and Tim were neat and polite and very informative"

"Installers attitudes were very professional."

"Very polite gentlemen always keep my equipment running smoothly"

"Very professional and punctual."

"Very knowledgeable staff, I have the feeling their quote will be very expensive."

"Good Service"

"Timely and professional service."

"courteous and friendly technicians."

"Thomas and Van were great to deal with. Great Job"

"I have been with Air Engineers since 1998 with much success."

"Every time I have ever needed a question answered or someone to help me, everyone has seemed to bend over backwards to try to help. There is always someone very happy to help me at the end of an email or a phone call and they are more than willing to come out and help with any issues I might have."

"Sales person was extremely pushy and unprofessional. Technician did not offer to change the filter even though it was time to be changed"

"Quick to respond. Capable techs who provide excellent service"

"You have great employees"

"like the tects that always come out."

"Believable"

"your representatives and techs are the best."

"Courteous, honest, knowledgeable"

"Great service"

"thorough"

"Very thorough"

"We have known Air Engineers for many years now since we moved here to Jacksonville they are all dependable and knowledgeable of their jobs"

"excellent,prompt service explained what they did"

"A fast response to repair my issue."

"Very professional, courteous, quick respond time for service call and overall best a/c we have dealt with !!"

"Kel did an excellent job. Paid attention to the details, was very helpful in explanations, and frankly went above and beyond to take care of all the little things."

"Roger has been our service tech for years and has been very reliable and helpful."

"Things have just not been right from the start"

"Did a great job"

"The personnel are friendly and very knowledgeable. They take great pride in their work."

"The work was completed in one day."

"Courteous,efficient and professional."

"I am happy with the last service guy, but have had bad experiences in the past with others. Too strong of a push to sale."

"Technician Kim was able to come w/ in the hour. Was able to diagnose issue & give feedback to avoid the same problem."

"Technicians were friendly, professional and knowledgeable"

"I believe there is always room for improvement. Our technicians over the last 2 years have been knowledgeable and thorough. Dillon installed our hub/thermostat accurately and checked everything thoroughly! His communication was excellent!!"

"Air Engineers is very reliable and most of the reps are good."

"I believe I was grossly overcharged for the service. When waiting on parts for a repair, company failed to return phone calls requesting status updates."

"Satisfied customer"

"So professional!"

"Consistent care, expertise"

"happy with maintenance agreement except have eliminated such things as drain line blockage from coverage. therefore only rate as 7 or 8"

"Technicians were thorough and courteous."

"Very professional company with high quality workers."

"I have been a long Air Engineers customer and been very satisfied with the service I have received."

"Tech very helpful -answered all my questions"

"We couldnt ask for a better tech than Rodger & want him for every scheduled and unscheduled service call. Air Engineers continues to be number 1 in our book."

"Technician went the extra mile to complete the job. So far the thermostat is working well."

"The technicians are reliable and knowledgeable. When something happens to go wrong they respond quickly."

"Simple. previous service since installation and I am completely satisfied. It is so easy, pick up the phone at any time of day, dial, get an appointment, wait for that day or next to receive service. No fuss, no muss. I like it."

"professional service"

"You folks have always been easy and a pleasure to do business with. Your receptionist/call coordinator is awesome. My tech on this call was exceptional and would be preferred (not mandatory) in the future also. Still waiting on my emailed receipt and the service contract I signed Friday."

"James has conducted our recent 3 servicings with professional and courteous manner."

"Excellent customer service. Technician went out of his wy to get my repair done."

"Kim, Caleb and Hector were wonderful."

"The Techs were very knowledgeable, professional and very courteous.."

"30+ years of good service"

"friendly staff & answered my questions!"

"Thoroughly knowledgeable and professional. Instillation was flawless and everything works perfectly. Well pleased!"

"Excellent service"

"Always very professional and friendly. Rodger is always very good"

"Very informative, kind and focused on the work being done. Also very professional"

"Thereas a clog n the drain of one of my units and he spent a lot of time trying to solve it."

"I needed a new hot water heater. I could not get a break-down of the price. Just $2400. I called another reputable company and a serviceman came out in one hour, punched in our needs on his tablet, came up with the break-down of expenditures, the total price, minus a coupon, and extended the warranty to 10 years and said $1900 for a better quality and bigger capacity heater. The new one was installed within three hours."

"Work is done very efficiently & always professional service."

"You guys are on point in making sure my equipment is running smoothly."

"Quick response"

"Techs are polite, courteous and efficient"

"Techs are polite, courteous and efficient."

"Techs are polite, courteous and efficient."

"Dependable service."

"Have been dependable"

"they have reliably installed and serviced my equipment for almost 30 years. So why wouldn't I?"

"Everything was as expected!"

"Professional and competent sales and service staff."

"Always pleasant to work with. Very professional. Always here when they say they will be."

"Good work"

"The thoroughness of the work done."

"Luke and Daniel did a good job."

"I have had the best experience with Air Engineers from day one five? Years ago from my salesman Wayne Furr to my most recent 6 month tune up with the awesomely thorough, friendly, polite Ibn "Kel" and then there is Elaine in the office always making sure appointments are scheduled and reminders sent. What's not to love?"

"Prompt. service by very well trained Air Engineer employee"

"Very consistent procedure"

"Ive used Air Engineers for at least 20 plus years and have always been completely satisfied with the service Ive received."

"Knowledgeable polite and courteous"

"Great employees and service."

"Dylan, was very professional, neat, friendly and did a thorough job. Glad to have had him as our tech."

"On time, explained everything"

"One reason is I just filled this questionnaire out about a week ago and sent. Youre asking me to do it again and this is irritating."

"techs are very good"

"I trust and value the technical services, and professionalism."

"Knowledgeable and friendly techs combined with top notch service."

"I've been an Air Engineers customer for over close to 20 years and have only had one problem. Unfortunately, I had to call corporate, but they remedied the situation right away."

"Seemed to be very knowledgeable about my system and answered all of my questions satisfactory,"

"My issue is still not fixed and the technician told me that the $900 control board he replaced that didnt fix my issue is mine now despite not fixing my issue."

"our service tech Bill Applewhite is the best!"

"The tech was polite, on-time, efficient and clearly explained everything he did."

"Lady was very nice"

"Dylan was very thorough, professional, respectful and capable. Enjoyed having him as our tech."

"They were knowledgeable, courteous and prompt. So, I signed up for the maintenance plan. Only disappointment was that I was not able to get through to the service office in a timely manner - even after trying the hold my place in line and leaving a voicemail and waiting for hours on the line. Answering service didnt seem to work."

"The tech told me that the previous team had unplugged 3 of my outdoor heat pumps. When the weather warmed, we had no ac . They never plugged the units in. Not happy about this at all"

"Very professional"

"Always receive good service and works well with scheduling. Technician is very professional and explains things as he goes along."

"Your Technition turned off the blue light for mold and never turned it back on!"

"Because 1 week after the initial service call the issue still has not been resolved."

"Quick, affordable, and great service."

"because they do good work"

"fast friendly service from the entire crew...hector, henry, mannie and arian"

"Eight is a pretty high rating"

"Excellent products and continuing service."

"Delivered as promissed."

"Provide good service"

"I know I can depend on them to be here when I need them. They always do a good job and keep my air conditioner running oroperly"

"Your Techs are good"

"Excellent Service"

"I have always had good service and prompt attention when needed."

"My experience last week was unsatisfactory it didnt work"

"The techs are always top notch."

"Great service."

"A friend forwarded to me an email from Air Engineers, offering a complementary tuneup and exchange for donating to toys for tots. I thought that was a very nice opportunity to participate in their program."

"All the technicians we have dealt with were very knowledgeable, and willing to correct the problem."

"Very professional and on time."

"Time and information provided by the tech"

"Because The Teck Was Out Standing How He Preformed His Work Of Experience Very Well Very Smart Man."

"Quality work, responsive, cost effective"

"Kim is an awesome technician."

"Kim is an awesome service technician."

"Great product and service"

"I find Air Engineers to be very reliable."

"The tecnician Roger Moore was very friendly and knowledgeable He did a very good job taking care of the heating and air conditioning unit ."

"Why is a leak not covered? $189.00 bulbs? I paid $12,000 for the unit , you would think thats enough. This is my third Lenox."

"Continued Years of Service - No Problems"

"You are always call to let me know if you will be here and show up on time"

"The tec was very professional and answered all my questions thoroughly."

"Prompt response, diagnosis, and repair needed to correct the problem."

"Fast efficient and friendly"

"Very professional and personable technician."