Air Engineers Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 4,580 Reviews
bambi W.
fernandina beach, florida
"Bill did well"
john F.
jacksonville, florida
"The technician was thorough and took time to ensure the A/C unit was cleaned and performing within specifications."
auren F.
middleburg, florida
patricia B.
jacksonville, florida
michelle A.
ponte vedra, florida
"Courteous, attention to detail, swift and up sold me on 2 new UV lights!??"
randall W.
jacksonville, florida
michael M.
jacksonville, florida
"The whole team that I worked with from sales to the technicians that came to the home to install was extremely positive."
naomi M.
jacksonville, florida
"Very professional"
lynda D.
jacksonville, florida
"He was very professional but friendly. He knew what he needed to do, went about completing it and asked if we had any other A/C questions."
christophe O.
neptune beach, florida
stephen R.
jacksonville, florida
"Technician did excellent job. However, refrigerant pressure check indicates leak in system. Tech. stated that system is out of warranty. My original paperwork states 10 year warranty. After 1 month I have not heard any follow-up from Air Engineers."
cynthia L.
orange park, florida
cindy H.
jacksonville, florida
"Paul was knowledgeable, helpful with a problem caused by someone who had messed with our HVAC when he installed our new not water heater, and as usual, very pleasant."
david J.
fernandina beach, florida
"The technician arrived on time, was cordial, polite and extremely professional."
meilynn D.
jacksonville, florida
"Tommy was a great technician"
lena C.
jacksonville, florida
"They did and excellent job, they arrived in time and finished the job in time."
terry H.
jacksonville, florida
"The system was leaking and the source of the leak was never found. The automatic shut off (in the water tank) did not work. It is still not working. I will be calling for further help tomorrow. Monday 30th. March. I don't think the source of the leak was investigated enough."
paul T.
jacksonville, florida
"He was professional and timely"
nancy P.
fleming island, florida
"Courteous, informed, provided needed information, kept house clean, answered questions"
denis R.
middleburg, florida
"terry Jones the best yet professional answered every question"
karen M.
jacksonville, florida
"Paul was very knowledgeable and polite."
patty K.
jacksonville, florida
hansler B.
jacksonville, florida
barbara L.
fleming island, florida
"Excellent customer service by V. Ken and Jeff did a great job and were very knowledgeable and professional. Appreciate them all making sure that we understood, and could ask any questions. We still have another couple days to get things done but know all will go well. Thank you."
alice D.
fernandina beach, florida
"Technican was very polite, mannerable and courteous He followed what i am sure was safety protocol before entering my home."
dennis M.
amelia island, florida
"On-time and efficient, courteous service."
barbara K.
jacksonville, florida
"Luis is a very accomplished salesman. He promoted the company and it's products very well. But I also got a hard sell which I don't like. The proposal didn't give me enough specifics and the price was outrageous. No incentives such as senior discounts was offered. And when I mentioned it was not accepted."
jeris and dena F.
jacksonville, florida
"Received timely and very professional maintenance services from Jose. Also, he was so kind to explain how to operate our thermostat more efficiently to make our home comfortable; and provided tips on how to program the system to save money on our electrical bill. "Thanks again Jose"."
leslie G.
jacksonville, florida
"He was professional and explained everything I needed to know."
sherald H.
green cove springs, florida
"Tech troubleshot problem by phone. I did the field work."
john M.
jacksonville, florida
"On time and very efficient with his work"
e.a. S.
jacksonville, florida
"Happy with the service"
kevin J.
jacksonville, florida
"Overall professionalism"
david M.
st augustine, florida
"Very thorough and explained everything"
susan H.
jacksonville, florida
arthur P.
fernandina beach, florida
albert A.
jacksonville, florida
"Service technician was very knowledgeable and answered my questions I had completely."
daniella H.
jacksonville, florida
"Gary did a great job replacing the valve. Was available earlies then scheduled and took less time then then predicted."
cheryl S.
jacksonville, florida
"David was very professional and was able to service the whole AC unit ware as the last person was unable to service lower part of the unit. Nest time the unit is serviced please send David."
steven B.
yulee, florida
"Gary the technician was professional and friendly."
amy D.
jacksonville, florida
lowell N.
jacksonville, florida
william K.
jacksonville, florida
"Jose Mendiez went above and beyond the call of duty to repair one of our AC units, after 13 days, 2 no-shows, and 3 follow-up calls on our part (none of it his fault). A tech came to our house late on Thursday, March 4, but misdiagnosed the problem because the rain prevented him from opening up the outside unit. He promised to arrange for another tech to come the next day. When we called to follow up mid-morning the next day, no appointment had been scheduled. The dispatcher arranged for Jose to come at the end of the day. He was here very late and determined the that we needed a new inverter. We called the office on Thursday, March 12, to make sure the new part had been ordered. We had to call again on Friday, March 13, and someone called back and scheduled the part installation (with Jose, at our request) for Tuesday, March 17, between noon and 2 p.m. We received two email confirms of the appointment. On Tuesday, the noon to 2 window passed without a call from Jose. When we called him directly, he was mystified that we werent on his schedule. It appears that there was confusion with of the staff having to work from home because of the coronavirus. Jose made some calls, located the part, and came to our house late in the day, spending two hours to get the AC working again. He is the best! We certainly understand difficulties caused by the coronavirus, but this is the second time we have had scheduling issues. We sent a letter to the local manager in October after no-shows for two sets of appointments. We wonder whether there are gremlins somewhere in your scheduling procedures."
james H.
jacksonville, florida
john H.
jacksonville, florida
"We have been customers of Air Engineers for over 20 years. We were not impressed by Terry. He serviced our unit in June 20, 1917. He told us we needed to replace our UV unit (which had been installed a year ago. He did not help by explaining what went wrong, what our other options to replacement were, why it was no longer under warranty, what warranty this new UV unit was under, no paperwork to explain what the new unit would do or defining what the warranty covered or the period. In addition, he was supposedly "training" Nick(?), and he did not demonstrate a good trainiing experience for Nick. In addition, I asked Terry to inspect the 2 air returns as they looked like there was dust on the louvers. He immediately informed me that I would not to get the return and the ducts cleaned since they were clogged up - - - all without even removing the return screws and looking up the ducts. It is this kind of service that Air Engineers has done for us for over 20 years, yet Terry did not want to show any customer focus or service mentality.. Please don't send Terry again. Gary, who serviced our units several times in the past 3 years, was far superior than this call."
david M.
ponte vedra beach, florida
james d.
orange park, florida
"Tommy was very professional and polite."
james K.
jacksonville, florida
mr baughns B.
orange park, florida
"The Tech was very detailed and professional."
kurt A.
jacksonville, florida
"He was extremely polite and explained everything that he was checking very thoroughly."
anita C.
jacksonville, florida
"This gentleman did a good job servicing my unit."
edward K.
yulee, florida
"the tec was at my house before the time that was quoted, he called and said he was on his way and would be at my house in one hour, he got here even sooner"
rebecca T.
jacksonville, florida
rebecca T.
jacksonville, florida
"They were informative, helpful, did NOT pressure me into getting something more than what I needed, and efficient."
vanessa C.
jacksonville, florida
"Awesome Job ??"
migdalia M.
jacksonville, florida
"Very knowledgeable and professional."
dario C.
jax, florida
"Very professional and respectful"
meghan M.
jacksonville, florida
"Paul was awesome. He was super friendly and worked quickly to get my AC back up and running!"
gary Z.
st. johns, florida
"Gary and his partner were very courteous and knowledgable. He walked me through every step and clearly explained everything he was doing. He also gave some great tips on maintaining my system."
charles graff G.
middleburg, florida
"Tech was very knowledgeable,referred replacement, Luis very helpful in selection of new unit.and answer of questions."
shelley D.
jacksonville, florida
"Very professional and polite"
richard G.
jacksonville, florida
"Roger was extremely knowledgeable and answered all of my questions. I hope he will be my technician next time. I will probably purchase the plus maintenance at that time."
stephen K.
ponte vedra, florida
"It was a no nonsense visit. He came, he asked, he saw, he said, I paid, and he left."
daniel C.
jacksonville, florida
"David Allen arrived on time, was pleasant, professional and talented. He is a real asset for Air Engineers."
steven F.
jacksonville, florida
temple B.
jacksonville, florida
"Very nice professional"
christine M.
jacksonville, florida
"Bill was quick, efficient and knowledgeable. He gave me some helpful tips to maintain my system."
camille M.
st augustine, florida
"David was thorough, informative and knowledgeable."
anna L.
jacksonville, florida
"Paul was very knowledgeable."
joy S.
st augustine, florida
"Technician was extremely thorough; checked everything; friendly, polite and knowledgeable."
william E.
jacksoville, florida
steven G.
ponte vedra beach, florida
"On time service and a call to let us know the tech was on his way. Called for needed assistance when necessary"
diane H.
hilliard, florida
"Tom was very knowledgeable and friendly and explained everything"
bob T.
jacksonville, florida
"Thomas was very thorough and professional"
lenore H.
jacksonville, florida
"Terry explained things."
ernest W.
st augustine, florida
"very informative, arrived on time and called ahead to make I was here"
william C.
fleming island, florida
"Very satisfied"
gordon M.
jacksonville, florida
"My a/c has smelled like old socks from day one. I have had 3 techs out here to fix it, no results. hot or cold it smell when first started. Very dissatisfied"
kathy C.
middleburg, florida
"He always does a good job"
william M.
jacksonville, florida
"The technician explained everything he was doing, and the negative results he found. He made sure not to damage or soil my property. The comfort advisor explained all of the options to replacing my unit, and did a thorough job of examining my current installation and making suggestions"
deborah N.
yulee, kentucky
"Thomas called to let us know what time he would be at our house. My husband asked numerous questions and he answered never making us feel like we where bothering him."
ernest H.
fleming island, florida
"Very good service. Kevin arrived on time, very personable, very efficient, finished in the time stated (2 hours). Explained what he was going to do and went over results of his cleaning. Very informative."
wayne N.
jacksonville, florida
"Jose was very courteous respectful informative and professional"
ruth H.
jacksonville, florida
carl J.
jacksonville, florida
"The technician was professional and friendly and knowledgeable about my air conditioner/heater unit ."
john F.
jacksonville, florida
"Someone who is responsible for scheduling changed my appointment without my agreement to a time when I would not be at home. The service technician arrived 45 minutes outside my schedule window (12:00 pm - 2pm). As a result, I missed a follow-on appointment and the rest of my day had to be adjusted."
dolores J.
jacksonville, florida
"He was very professional and answered my questions without any hesitation as they were asked."
first church C.
atlantic beach, florida
jean W.
orange park, florida
richard C.
jacksonville, florida
mike C.
jacksonville, florida
"Bill Applewhite and trainee Robin addressed some of my concerns and quickly took care of everything. I was extremely satisfied with the quality of their work. Despite a variety of complications over the last 14 years, I appreciate the work ethic and professionalism."
daine K.
jacksonville, florida
richard B.
jacksonville, florida
"Bill is very prompt and courteous. He calls 30 min.in advance to alert me of his arrival. He talks me through every step of his check out, so that I understand exactly what he is doing and why."
laureli W.
jacksonville, florida
"Technicians were prompt, friendly, and helpful."
jean D.
orange park, florida
"Technician was very professional and was aware of what had to be accomplished."
thomas S.
jacksonville, florida
"David Allen was very professional and explained what he way doing and how long it would take."
gloria J.
jacksonville, florida
"Tech was very patient in an unusual circumstance and provide feedback throughout the process; very professional."
david rozier R.
jacksonville, florida
bonita B.
jacksonville, florida
"Excellent"
peter C.
jacksonville, florida
"Arrived at appointed time and completed service in a very reasonable amount of time. Friendly and courteous."
mitchell owens O.
jacksonville, florida
"Efficient and courteous."
dennis W.
jacksonville, florida
"Technicians professional workmanship and knowledge."
dr d stearman S.
jacksonville, florida
don G.
orange park, florida
"Came on time, quickly fixed the problem."
dennis S.
jacksonville, florida
"Air engineers in Jax is just great. I have had great service from them. My daughter lives in St Pete Florida and she found a provider for her AC service, which I suggested to be a service expert co. , midway service, BIG MISTAKE. Never Let Them In Your Home. Service Experts LLC. should be ashamed."
carol K.
orange park, florida
jennifer K.
jacksonville, florida
edwin C.
jacksonville, florida
"Efficient, polite and gave me pointers on types of filters to use in my unit. Vi stopped by too and let me know about your hot water heaters and water softener products. Likely will purchase new hot water heater and softener. Also gave info to my daughter for the water softener product at her home. Both very professional and knowledgeable."
mike G.
fleming island, florida
"Tech called ahead of time. He was clean cut, professional, and completed everything in a timely manner"
robert B.
jacksonville, florida
"Very professional and courteous."
david K.
jacksonville, florida
brad L.
orange park, florida
"Terry did a first rate job checking out our two air conditioning and heating units."
sherilyn U.
jacksonville, florida
"Everyone I have ever dealt with, including Tommy, have been very helpful and professional."
gisela H.
jacksonville beach, florida
dwayne C.
fleming island, florida
"The technician was very very Powerful polite courteous and and information that I need to know with answers"
doreen S.
jacksonville, florida
"he tried very hard to help us with solving the problem of getting a toilet situation that will help my husband, who is handicapped."
ms. mamie J.
jacksonville, florida
"Courteous and professional"
kenneth D.
orange park, florida
"Two problems: 1) he showed up late 2) He did not check any thing just told me my heater was ok and acting properly, he just looked at the thing, did not investigate any thing. Just sign here your bill is $84.00."
dave T.
orange park, florida
mr arline A.
jacksonville, florida
"Very courteous and professional"
mrs lee L.
jacksonville, florida
"Technician was very well informed and provided me with information I had not thought about."
ray B.
orange park, florida
"Thomas did a very good job."
emerson H.
jacksonville, florida
"treated for mildew"
sloan L.
ponte vedra, florida
ronald B.
amelia island, florida
"Timely arrival efficient service"
tom A.
jacksonville, florida
lonnie R.
jacksonville, florida
"Experience and professional workmanship."
jeanne M.
st. augustine, florida
"From start to finish everyone was a professional!"
mary C.
st augustine, florida
"knowledgeable, polite"
angelo P.
middleburg, florida
"Very thorough and professional."
larry M.
neptune beach, florida
elizabeth C.
jacksonville, florida
carolyn A.
ponte vedra, florida
"Tommy taught me about my system."
eliot K.
fleming island, florida
"Excellent customer service and fast response to a leaky hot water heater."
dan R.
orange park, florida
"Professional and friendly! However, out unit is making noise again"
mark R.
jacksonville, florida
"Timely, efficient, friendly. A service visit not a sales call."
neill M.
jacksonville, florida
"Courtesy and professionalism"
thomas W.
ponte vedra beach, florida
"The service gentleman was professional and knowledgeable"
chuck P.
jacksonville, florida
craig N.
fernandina beach, florida
"he was thorough and communicated his findings well."
anamarie D.
jacksonville, florida
"The Tech was an expert, did detailed work, and was courteous I can trust him"
karen P.
ponte vedra beach, florida
"Polite, thorough and informative."
david M.
jacksonville, florida
"Have been a customer since 1989 and the customer service continues to be of high standards and quality"
tom J.
jacksonville, florida
terry F.
orange park, florida
"Polite and appeared to be very competent."
patricia L.
jacksonville, florida
"very thorough and knowledgeable"
arline thacker T.
orange park, florida
"He was friendly and polite and did an excellent job"
daniel C.
jacksonville , florida
"From my first call for service to tech Paul Ruckmans timely arrival, I am happy to rate 10-Very Satisfied"
judy E.
green cove springs, florida
"VERY RESPECTABLE"
brian R.
jacksonville, florida
alden C.
orange park, florida
"Very satisfied with Terry and his knowledge of the AC unit. He was cordial yet professional.n Also Comfort Advisor, Vianska Matheu was very nice and offered any assistance we may have in the future."
melanie N.
jacksonville, florida
"Mr. Bill was professional and kind from the moment he stepped in my house to the time he left. He was able to fix my heat in a timely fashion- correcting an issue that wasnt installed properly in August. So thankful for Mr. Bill."
james S.
st johns, florida
"routine service by a very professional tech"
sarah P.
jacksonville, florida
frank stroup S.
jacksonville, florida
"I was satisfied with the service. It is my personal policy not to give 10s on surveys in most cases. I believe there is always room for improvement."
shirley B.
ponte vedra beach, florida
alan B.
orange park, florida
"Comfort Advisor did not measure our air handler closet, and new Lexxox handler would not fit after our old unit was removed. Anthony 54 and Kevin 327 did and excellent job installing the new Lennox unit. The our closet had to be extended 3 inched, and the carpenter did an excellent job. We especially that Thomas and Terry for helping us configure our new control panel."
connie G.
orange park, florida
"He was polite and helpful when I asked questions"
wayne and norma N.
jacksonville, florida
"I requested service call and technician Paul R. #424 came out and was very respectful, knowledgeable and professional. We appreciated the prompt, thorough quality of service we received from Paul R. and his excellent customer courtesy."
jose V.
jacksonville, florida
"Very knowledgeable and professional."
luann B.
jacksonville, florida
"he was on time, did the work, and handled check out professionally"
henry C.
middleburg, florida
"Jose an experience excellent technician,I've been a customer for 20 years."
david P.
jacksonville, florida
"On time, courteous, checked the system as required."
june P.
orange park, florida
"All my questions were answered"
robert K.
orange park, florida
"Trevor was very courteous and professional"
leonard W.
st. johns, florida
"The servace man paul Ruckman was an effecent professional, kept me informed every step of the way."
wanda M.
green cove springs, florida
"Terry is always so friendly and helpful."
laura L.
jacksonville, florida
"Thorough and timely"
frank W.
jacksonville, florida
"Professional"
richard F.
jacksonville, florida
"Very careful and right on time"
lawrence K.
fleming island, florida
"Rich explained everything he was doing from start to finish. He loves his job and answered every question we had. Had plenty of tips for us too."
jeremy M.
jacksonville, florida
"I paid for a 10 year warranty, and when I first bought this system I paid for you to come out and service the unit twice a year. And that has never happened. And now you you come out and say it needs a little work and it will cost me about $1500. I'm not sure why I've been paying you for a warranty and service and then it will cost me each year when you come out $1500. Well that is just crap."
jim P.
fernandina, florida
"Prompt and professional service."
nedra J.
jacksonville, florida
"The tech was very informative"
ken R.
st augustine, florida
"Competent technician"
harry W.
jacksonville, florida
"On time, Friendly, efficient and explained everything to me."
tim M.
fernandina beach, florida
"Bill arrived within the scheduled window. Explained everything he was going to do. Graciously allowed me to watch over his work. Provided clear explanations on what he found and what was needed. Very nice guy."
naomi M.
jacksonville, florida
donna N.
jacksonville, florida
ritche S.
jacksonville, florida
judith M.
jacksonville, florida
"Seems to have performed well."
rhonda K.
flemming island, florida
"Terry was friendly and knowledgeable."
mike B.
jacksonville, florida
"All goid"
virginia E.
jacksonville, florida
"Very knowledgeable!"
joe S.
st. johns, florida
donald H.
jacksonville, florida
"The technician contacted me timely, showed up a little before his estimated time, evaluated the situation at hand, was professional and courteous."
ronald B.
amelia island, florida
"Knows his business"
john C.
jacksonville, florida
"He was very knowledgeable and went above and beyond what had to be done"
crystal H.
orange park, florida
"They were courteous and not pushy about buying services."
robert M.
jacksonville, florida
"Techs were courteous, clean, and efficient. The installation looked professional and they took steps to clean up after the job was done. I appreciate them and the Sales Rep (Vianska, M) who sold and assisted us with selecting our system."
suzanne P.
jacksonville, florida
"Very thorough inspection & he knew what he was doing."
mr giunta G.
jacksonville, florida
"Your techs apparently did not properly install evap coil resulting in system failure and a second service call two days later"
linda W.
jacksonville, florida
"Paul stated at the end of his inspection that if we had the Ultimate Protection Plan we would NOT BE CHARGED for his visit. When we stated that we did have the Ultimate Protection Plan he said it didn't appear that we did. Upon showing Paul our properly dated invoice showing coverage through 7/29/20 he then insisted the plan actually doesn't cover his visit after all and we still owed him the fee anyway payable right then. He then produced two blank documents from his truck that he didn't understand and he insisted that somehow these specifically explained why we owed money. Paul was unable to point out anything specific on these documents to justify his statements. He was just hoping that I would be dazzled by the profuse legalize and agree with his contradictory statements. Paul obviously doesn't understand the details of the plan and was too stupid to catch his own contradictory statements. After he left, we discovered he failed to turn back on the UV light in our air handler. Great. Luckily, nothing was wrong with our system. This time. The new system your company installed has had MANY ISSUES. So, now I have to pay $90 for a quick visit to inspect a known quirky system by a man that obviously has little to no understand of plan coverage and billing, brazenly contradicts himself and then leaves a crucial component of our air handler turned off. All while having already paid $258 for the Ultimate Protection Plan. Ask yourself, would you be happy or want to pay for this particular instance of service from this technician?"
dennis M.
jacksonville, florida
"Terry was very personable and professional."
scott M.
jacksonville, florida
"They finished when they said they would and they clean up after themselves"
robert V.
fleming island, florida
"Tech discovered wrong parts were sent"
janice W.
jacksonville, florida
"Reliable service, professional, and knowledgeable."
chris W.
jacksonville beach, florida
"Jose has been our service tech for years. Polite, and has always maintained our system perfectly. Great service tech."
ralph A.
jacksonville, florida
"Tommy was very friendly and professional. Great service."
childress L.
jacksonville, florida
teresa H.
jacksonville, florida
"They were on time, attention to detail was amazing, cleaned up when finished and very nice to deal with."
kimberly S.
jacksonville, florida
"Bill was on time and talked to me about the service he was performing."
brenda J.
jacksonville, florida
"As always with Air Engineers... on time, pleasant, efficient."
nell G.
jacksonville, florida
"He did the inspections on the units in a thorough, timely manner, giving me a report on each."
lucas M.
jacksonville, florida
"Bill always explains everything to me. Helps me understand and is friendly"
harold J.
jacksonville, florida
"Thomas was professional and explained everything to me so I could understand. He called when he was on his way which I had requested."
rebecca S.
jacksonville, florida
nancy A.
jacksonville, florida
"Kevin was very professional but yet personable. Was very thorough and very respectful. Exceeded all my expectations. Would recommend him highly to anyone."
robert U.
jacksonville, florida
"Extremely"
karen T.
roy, utah
glenn L.
jacksonville, florida
james B.
ponte vedra, florida
"Accurate diagnosis of our current and future concerns"
james W.
jacksonville, florida
"Highly skilled technician"
jose E.
jacksonville, florida
"Bill is an excellent tech.and provides a professional ease to understand answer to any question that I may have about my AC unit. he also gives me tips on things that I can do between serv.plus calls to keep my unit properly."
john P.
orange park, florida
"On time, knowledgeable, thorough and courtesy."
charles F.
st augustine, florida
"He was very good but apparently something that was previously diagnosed as needed to replace was not. He did spend extra time to look at other problems that I had asked the appointment maker about that he was not aware of. Very good employee"
kate A.
jacksonville, florida
"I would have put a 10 based on Pauls service but he had to have someone else come to evaluate something. Waiting to hear from them."
edward P.
fernandina beach, florida
"Knowledgeable and courteous, presented options on service for our issue"
joan J.
jacksonville, florida
joseph hervatic H.
ponte vedra beach, florida
"Jose is top notch."
mr sines S.
jacksonville, florida
"My reading of the technician is good my reading of the service we were charge $400 and told to call on Monday to explain the charges we called no answer very bad he said they would get back to us"
chuck P.
yulee, florida
john L.
jacksonville, florida
michael N.
jacksonville, florida
"Gary continues to provide the best technical service for both our units."
emory S.
jacksonville, florida
"Kevin, Anthony and Vianska were all competent, professional and thorough in their dealings with us."
mike R.
jacksonville, florida
"Bill did a good job with his preventative maintenance, but am very upset that the technician that came out in November did not fix my system properly. We now need to have another technician come out to get my humidity component back up and running."
joe F.
jacksonville, florida
charles P.
jacksonville, florida
"Personable, informative"
timothy K.
jacksonville, florida
robert M.
fleming island, florida
"Thomas is an excellent tech and a wonderful person."
ms. randle R.
ponte vedra, florida
lester C.
yulee, florida
dora B.
saint augustine, florida
mrs forchtner F.
jacksonville, florida
"Bill works hard the whole time is here. He also answers all of our questions.and is pleasant. Whenever we need service, we are always pleased to have Bill come to our home."
mary halle H.
atlantic beach, florida
"Generally your folks are very good. Bill was good also. However, He did arrive pretty late, and then it took 20 minutes for him to print a receipt for me to sign. You have serviced our homes since 2000, and I would think as a long standing customer, who has a scheduled appointment, you would figure out a system to be on time, and even have separate technicians and scheduling systems for long time clients. Service is always good, but there doesn't seem to be any recognition for the loyalty on our end."
steve P.
atlantic beach, florida
"Roger was very professional, explained what he was doing, answered our questions, and offered helpful suggestions. In our many years working with Air Engineers, Roger was the best technician we have encountered."
robert M.
jacksonville, florida
"Very knowledgeable"
jim H.
jacksonville, florida
"very professional and nice to deal with and helpfull"
kenneth E.
jacksonville, florida
"Prompt and polite service and explained everything goingon"
gary G.
fernandina beach, florida
"Service technician was on time, completed the process on a timely basis."
chason G.
saint johns, florida
"Paul was very thorough and professional."
kenneth W.
ponte vedra bch, florida
"Professional Job"
tasha C.
lewis center, ohio
"Thomas Adom, the technician that came to service my units, was very thorough and informative."
frank K.
orange park, florida
"Paul, was very friendly and his work was that of an expert."
bruce J.
jacksonville, florida
"Jose was very courteous, professional and hard working. He worked nonstop for over 8 hours Troubleshooting came back the next day ( Christmas) for several hours ( same problem). Then he told me what it had to be. Another Team came over, they did exactly what Jose said needed to be done. Everything is working Perfectly. Thank You"
donna N.
jacksonville, florida
nancy J.
jacksonville, florida
"Technicians were very professional and knew what to do. I felt extremely at ease with them entering my house."
carl J.
orange park, florida
edward N.
jacksonville, florida
"No problems"
norma N.
jacksonville , florida
"Thomas was very professional and had excellent customer courtesy skills showing respect and friendly customer service"
dick B.
jacksonville, florida
"Thomas Tommy Mannion the tech guy did an awesome job. Very thorough with his process and highly professional!"
deborah H.
jacksonville, florida
jessie T.
jacksonville, florida
"took time to explain each step of what he was doing."
bill K.
jacksonville, florida
"You guys always give us great service!"
judy K.
jacksonville, florida
louis P.
ponte vedra bch, florida
"Roger is the best service guy and makes his visit a pleasure"
lester C.
yulee, florida
"Knowledgeable techs"
raymond R.
jacksonville, florida
merced P.
jacksonville, florida
"He is courteous and and came on time as promised."
david W.
atlantic beach, florida
donna L.
jacksonville, florida
"The politeness and knowledge of the techs"
roger L.
jacksonville, florida
"Roger was very thorough about his approach. He offered important information about what was needed to maintain a good working system and made hood recommendations s to what I should purchase such as, the ultra violet light to control growth in AC unit. In addition, I appreciated the call I received in advanced to informing that he was on his was and gave me an estimated time frame of arrival. Excellent service and quality of care! Very professional."
roy F.
jacksonville, florida
victor H.
green cove springs, florida
shannon C.
jacksonville, florida
edward P.
fernandina beach, florida
"Mr. Applewhite is professional and knowledgeable on maintenance calls. On an earlier Maintenance Visit, he provided info on where we could purchase A/C Filters by the case saving us several $'s. when he is on call at our house, he works. Some way in the past stood around and smoked when I was not around, according to my wife."
dennis S.
jacksonville, florida
"Always receive good service"
arthur P.
jacksonville, florida
"They were on time and very professional."
harold S.
jacksonville, florida
daniel T.
jacksonville, florida
"Thomas was very professional and provided me with informative feedback. I also met Luis Rodriguez who was equally as professional and a pleasure to be around."
kenneth N.
jacksonville, florida
michelle F.
middleburg, florida
"This was our second time having Jose service our system. Always Professional and so thoughtful of our needs."
calvin H.
jacksonville, florida
"My score reflects the fact that AE couldn't get tech here within 2 hour window on the day when originally scheduled. Ernie barely made it here within 2 hour window even though I was his first appointment for the day."
mary reilly R.
jacksonville, florida
"On time and service completed in a timely fashion"
julie B.
jacksonville, florida
"Good communication on progress and results of the work. Courteous, friendly, prompt & professional."
phil W.
jacksonville, florida
"Ernie thoroughly inspected my two units and provided me with an assessment of their present condition. He was very professional and pleasant."
david G.
fleming island, florida
"Thoroughness"
diane K.
ponte vedra, florida
william wiese sr S.
jacksonville, florida
carl bazarian B.
fernandina beach, florida
"worked hard both men very courteous and professional"
edward G.
fernandina beach, florida
"Great work and Ernest made sure all was completed by going the extra mile to complete the work"
james A.
jacksonville, florida
"Did the performance thoroughly but, did not vacuum the debris inside the AC unit outside."
mae byers B.
fleming island, florida
"I always requestTrevor because he does a through job . He gives me confidence in his work and I trust him. He deserves a supervisor promotion but personally I like him as my technician. Mae Byers"
michael G.
st augustine, florida
"Roger was very informative and helpful, answered all our questions"
ralph Y.
jacksonville, florida
"Dependable and efficient as always"
doug H.
jacksonville, florida
"Jose does A great job and goes A complete job"
karen T.
ponte vedra bch, florida
"Rodger is very competent and very friendly"
clyde Y.
ponte vedra, florida
"Roger was pleasant. He was thorough and answered my questions about the thermostat."
first church C.
atlantic beach, florida
doreen S.
jacksonville, florida
"Mr. Cooper always does a good job. If there is a problem, he thinks i t through all the logical steps until he has the right answer."
saundra H.
jacksonville, florida
"On time, very polite, efficient."
larry P.
jacksonville, florida
"Bill always has a pleasant disposition and very polite. We always look forward to his coming to service our AC. He is prompt , diligent and explains to us what we may need to know or expect from our HVAC"
harold B.
neptune beach, florida
"Nice guy"
james M.
jacksonville, florida
keith H.
jacksonville, florida
david W.
atlantic beach, florida
"very helpful and informstivr"
bud S.
ponte vedra beach, florida
"Roger has been our go to tech for years always requested."
b. lewis L.
jacksonville, florida
"I feel that the tech was just here to upsell services, that I felt were too expensive, and were not justified. This is a poor way to retain customers."
marcus/juliette W.
jacksonville, florida
edsel P.
jacksonville, florida
fiore costy D.
jacksonville, florida
"I was scheduled 2-4:00. Tech showed up at aprox 5:00."
george n heheman H.
jacksonville, florida
"Every thing went smooth."
lonnie R.
jacksonville, florida
jackie D.
jacksonville, florida
"Terry was professional and efficient. Very pleasant."
virgil P.
atlantic beach, florida
"Technician was professional and very knowledgeable."
ralph G.
jacksonville, florida
"A part that had been ordered two days prior had to be installed. It was supposed to be a 10 minute job. Installation was. But after it was installed there were other problems. Terry worked on it for a couple of hours until everything was working right. Thank you, Terry. Our heat worked and we had a comfortable evening. Appreciate Terry's expertise and work ethic to get the job done."
paul L.
jacksonville beach, florida
"Roger Moore was friendly, professional, took time to explain things and answer questions that we had."
brenda H.
green cove, florida
"Tommy was very nice, professional and thorough with explaining what services he completed and advising me how to care for my A/C units in the future."
linda D.
fleming island, florida
danan H.
st johns, florida
"You have been out 3 times now and my A/C is still not fixed."
shirley C.
st augustine, florida
anne N.
jacksonville, florida
"Very knowledgeable. And very good when explaining the problem with my unit. And what needed to be done."
thomas C.
orange park, florida
"Technician performed thorough inspection and explained results."
mr fry F.
jacksonville, florida
"polite-informative"
samuel R.
jacksonville, florida
ralph G.
jacksonville, florida
"Stephen explained what the problem was and what it will take to fix it. Step by step."
richard V.
fleming island, florida
"Very professional and informative."
james Z.
middleburg, florida
"Tech arrived in the scheduled time frame, was very polite, seemed knowledgeable of what he was doing, and expressed that he was very happy with his job at AirEng."
hal B.
ponte vedra bch, florida
sharon B.
jacksonville, florida
"Technicians were very knowledgeable and professional. they removed and installed the new system in shorter time i expected. Provided detail information on the upgrades of the new system."
jim G.
green cove springs, florida
"Detailed, professional, personable"
cindy B.
ponte verda, florida
vitauts B.
jacksonville, florida
"Everything went smoothly, and the tech told me about the results."
jim P.
fernandina, florida
"On time and professional."
earle M.
ponte vedra, florida
"Very thorough and professional."
jeff W.
jacksonville, florida
"The service tech, was very professional"
robert H.
fleming island, florida
cynthia P.
jacksonville, florida
julie B.
jacksonville, florida
"Efficient, courteous, knowledge, took time to explain things well."
mazalia M.
jacksonville, florida
"Technician was on-time & answered all questions"
patrice H.
jacksonville, florida
"Very knowledgeable tech."
joseph S.
jacksonville, florida
"Outstanding service. I was informed that the Tech was running a little behind, the Tech was extremely neat and clean in his work. He checked everything and wiped down all he touched. Knew his job. Superior Technician. Send for Jose for satisfaction above and beyond. Extremely satisfied."
alton cagle C.
jacksonville, florida
"unit was working well. ae called to perform maint.crew said needed a part. replaced part. $156. said needed another part to make unit work better. $1000. as of when crew left, unit will heat, but will not cool. remember, unit worked well before ae crew came. that is a (ONE)."
steven G.
ponte vedra beach, florida
"Ist tech was able to come at 9:30 PM to do some work out for us. Wind and rain did not stop him."
margaret W.
jacksonville, florida
"The technician was on time, explained everything, and even did some extra things to help me since I have limited mobility."
lee K.
jacksonville, florida
"Knowledgeable tech and explained what was right and what was wrong. Also, I want Gary Cooper to be the tech that does any and all work on my system."
diane H.
hilliard, florida
william K.
jacksonville, florida
"Jose Mendiez and his helper had a big job replacing the coils on our two units. They finished the two jobs in one day, even though we were told it might take two days. Jose always does a great job for us. Ratings below less than 10 reflect scheduling problems that we detailed in a letter to the service manager last month. Two appointments fell through the cracks in less than 6 weeks, one that was never logged into Service Experts' system, and the second canceled with notice to us."
john B.
greencove springs, florida
"Good service and very pleasant technician!"
judith w.
fernandina beach, florida
robert O.
atlantic beach, florida
"Thomas knew what he was doing, he was polite, and explained my problem very well."
robert K.
orange park, florida
"On time, courteous, and fixed existing problem."
robert L.
ponte vedra beach, florida
"Too soon to say. We purchased new ducts and added insulation to relieve moisture and heat in upstairs of our home. We won't know the results of this investment until the cooling season begins. The installers are very competent an courteous. Walls in closet were scuffed and marred."
henry W.
fleming island, florida
edward G.
fernandina, florida
heather B.
orange park, florida
lauren S.
jacksonville, florida
"ONtime , clean and polite. Informative and answered all my questions."
jeffrey D.
jacksonville, florida
mary W.
jacksonville, florida
"Thomas was very knowledgeable and helpful. He provided great customer service."
eleanor Y.
jacksonville, florida
linda R.
jacksonville, florida
"curtious and very helpful with my questions"
amy D.
orange park, florida
"He is not only patient with all of my questions and explained all to me"
john B.
jacksonville, florida
"This was our first experience with Terry. He was very polite and introduced himself and proceeded to perform his maintenance service. He was very thorough in his work was a pleasure to have in our home. Will surely ask for him in the future."
jennifer S.
jacksonville, florida
"Quick service and easy"
rachel S.
jacksonville, florida
"Terry came over the same day that I called, and was able to identify and fix the issue very quickly. As always he was professional and courteous, and explained the issue to me in simple terms. Thanks for all that you do!"
donna Z.
jacksonville, florida
"Tech was friendly and figured out the problem pretty quickly with help from me trying to emulate the sounds the system was making. He provided an interim fix."
charlotte M.
jacksonville beach, florida
"Thomas was wonderful I was quite rude to this delightful young man. I apologized repeatedly. I am grateful to Thomas for hearing me and providing me excellent service."
suzanne P.
jacksonville, florida
"Professional and friendly"
mr mcgavic M.
jacksonville, florida
"Roger the technician came out on very short notice, found and corrected the problem very quickly!"
david M.
jacksonville, florida
sandra K.
jacksonville, florida
"Technician was right on time and did an excellent job."
jack adkins A.
jacksonville, florida
kathy R.
ponte vedra beach, florida
"Roger is excellent- knowledgeable, friendly, knows my house."
edward B.
jacksonville, florida
"Did a great job. Answered all of my questions and concerns."
roxanne F.
jacksonville, florida
"He was very through."
joyce H.
jacksonville, florida
"On time. Worked quickly. Friendly."
gordon M.
jacksonville, florida
"Arrived on time, were professional in their handling of the system"
roland P.
jacksonville, florida
"Your tech, Thomas Mannion, was extremely courteous and helpful and he seemed to do a very through job."
barbara B.
jacksonville, florida
"I am satisfied with service."
mary R.
jacksonville, florida
"Forgot to turn outside power back on"
mary M.
jacksonville, florida
"Bill always takes the time to do a thorough check of the system."
cindy H.
jacksonville, florida
"The technician was very knowledgeable and very polite"
tom M.
green cove springs, florida
"Thomas was very knowledgeable he new what to go to to clear the problem"
randy V.
jacksonville, florida
"Tech very knowledgeable, helpful and professional"
daniella H.
jacksonville, florida
"Paul explained what he was doing and was very thorough. Spent the extra time to repair the filter door."
robert M.
ponte vedra beach, florida
"I'm waiting for proposals for work I plan on having done. I will revise and finish survey after I evaluate these props!"
mary S.
jacksonville, florida
elba M.
jacksonville, florida
ron M.
jacksonville, florida
"Reckon was courteous and helpful."
curtis J.
jacksonville, florida
"Professional. Thorough. Informative."
stephen K.
ponte vedra, florida
"Everything went very good, no problems"
ralph K.
middlebutg, florida
"Here on time and repaired the problem quickly and was very courtious and explained the work he was doing"
fred C.
jacksonville, florida
"Didn't seem to know what he was doing or familiar with our unit. He was on tech support for 4 hours"
danielle W.
orange park, florida
"The tech was awesome but it was a mess getting the tech to my house. My appointment was supposed to be 10 to 12, and the tech never showed up Because he said if he doesn't have a way to secure a payment he's not coming. This is what he told my 18-year-old son who is more than capable of being here with him. The tech that came at 6:15 did a good job to my knowledge and educated me and a couple of areas. The customer service at the shop just needs to improve, and they should act like they know what they're doing."
robert H.
jacksonville, florida
"Explained everything, not pushy"
jim F.
jacksonville, florida
"Jose was personal and professional and is a credit to the company!"