Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,395 Reviews
donald H.
jacksonville, florida
"The technician contacted me timely, showed up a little before his estimated time, evaluated the situation at hand, was professional and courteous."
ronald B.
amelia island, florida
"Knows his business"
john C.
jacksonville, florida
"He was very knowledgeable and went above and beyond what had to be done"
crystal H.
orange park, florida
"They were courteous and not pushy about buying services."
robert M.
jacksonville, florida
"Techs were courteous, clean, and efficient. The installation looked professional and they took steps to clean up after the job was done. I appreciate them and the Sales Rep (Vianska, M) who sold and assisted us with selecting our system."
suzanne P.
jacksonville, florida
"Very thorough inspection & he knew what he was doing."
mr giunta G.
jacksonville, florida
"Your techs apparently did not properly install evap coil resulting in system failure and a second service call two days later"
linda W.
jacksonville, florida
"Paul stated at the end of his inspection that if we had the Ultimate Protection Plan we would NOT BE CHARGED for his visit. When we stated that we did have the Ultimate Protection Plan he said it didn't appear that we did. Upon showing Paul our properly dated invoice showing coverage through 7/29/20 he then insisted the plan actually doesn't cover his visit after all and we still owed him the fee anyway payable right then. He then produced two blank documents from his truck that he didn't understand and he insisted that somehow these specifically explained why we owed money. Paul was unable to point out anything specific on these documents to justify his statements. He was just hoping that I would be dazzled by the profuse legalize and agree with his contradictory statements. Paul obviously doesn't understand the details of the plan and was too stupid to catch his own contradictory statements. After he left, we discovered he failed to turn back on the UV light in our air handler. Great. Luckily, nothing was wrong with our system. This time. The new system your company installed has had MANY ISSUES. So, now I have to pay $90 for a quick visit to inspect a known quirky system by a man that obviously has little to no understand of plan coverage and billing, brazenly contradicts himself and then leaves a crucial component of our air handler turned off. All while having already paid $258 for the Ultimate Protection Plan. Ask yourself, would you be happy or want to pay for this particular instance of service from this technician?"
dennis M.
jacksonville, florida
"Terry was very personable and professional."
scott M.
jacksonville, florida
"They finished when they said they would and they clean up after themselves"
robert V.
fleming island, florida
"Tech discovered wrong parts were sent"
janice W.
jacksonville, florida
"Reliable service, professional, and knowledgeable."
chris W.
jacksonville beach, florida
"Jose has been our service tech for years. Polite, and has always maintained our system perfectly. Great service tech."
ralph A.
jacksonville, florida
"Tommy was very friendly and professional. Great service."
childress L.
jacksonville, florida
teresa H.
jacksonville, florida
"They were on time, attention to detail was amazing, cleaned up when finished and very nice to deal with."
kimberly S.
jacksonville, florida
"Bill was on time and talked to me about the service he was performing."
brenda J.
jacksonville, florida
"As always with Air Engineers... on time, pleasant, efficient."
nell G.
jacksonville, florida
"He did the inspections on the units in a thorough, timely manner, giving me a report on each."
lucas M.
jacksonville, florida
"Bill always explains everything to me. Helps me understand and is friendly"
harold J.
jacksonville, florida
"Thomas was professional and explained everything to me so I could understand. He called when he was on his way which I had requested."
rebecca S.
jacksonville, florida
nancy A.
jacksonville, florida
"Kevin was very professional but yet personable. Was very thorough and very respectful. Exceeded all my expectations. Would recommend him highly to anyone."
robert U.
jacksonville, florida
"Extremely"
karen T.
roy, utah
glenn L.
jacksonville, florida
james B.
ponte vedra, florida
"Accurate diagnosis of our current and future concerns"
james W.
jacksonville, florida
"Highly skilled technician"
jose E.
jacksonville, florida
"Bill is an excellent tech.and provides a professional ease to understand answer to any question that I may have about my AC unit. he also gives me tips on things that I can do between serv.plus calls to keep my unit properly."
john P.
orange park, florida
"On time, knowledgeable, thorough and courtesy."
charles F.
st augustine, florida
"He was very good but apparently something that was previously diagnosed as needed to replace was not. He did spend extra time to look at other problems that I had asked the appointment maker about that he was not aware of. Very good employee"
kate A.
jacksonville, florida
"I would have put a 10 based on Pauls service but he had to have someone else come to evaluate something. Waiting to hear from them."
edward P.
fernandina beach, florida
"Knowledgeable and courteous, presented options on service for our issue"
joan J.
jacksonville, florida
joseph hervatic H.
ponte vedra beach, florida
"Jose is top notch."
mr sines S.
jacksonville, florida
"My reading of the technician is good my reading of the service we were charge $400 and told to call on Monday to explain the charges we called no answer very bad he said they would get back to us"
chuck P.
yulee, florida
john L.
jacksonville, florida
michael N.
jacksonville, florida
"Gary continues to provide the best technical service for both our units."
emory S.
jacksonville, florida
"Kevin, Anthony and Vianska were all competent, professional and thorough in their dealings with us."
mike R.
jacksonville, florida
"Bill did a good job with his preventative maintenance, but am very upset that the technician that came out in November did not fix my system properly. We now need to have another technician come out to get my humidity component back up and running."
joe F.
jacksonville, florida
charles P.
jacksonville, florida
"Personable, informative"
timothy K.
jacksonville, florida
robert M.
fleming island, florida
"Thomas is an excellent tech and a wonderful person."
ms. randle R.
ponte vedra, florida
lester C.
yulee, florida
dora B.
saint augustine, florida
mrs forchtner F.
jacksonville, florida
"Bill works hard the whole time is here. He also answers all of our questions.and is pleasant. Whenever we need service, we are always pleased to have Bill come to our home."
mary halle H.
atlantic beach, florida
"Generally your folks are very good. Bill was good also. However, He did arrive pretty late, and then it took 20 minutes for him to print a receipt for me to sign. You have serviced our homes since 2000, and I would think as a long standing customer, who has a scheduled appointment, you would figure out a system to be on time, and even have separate technicians and scheduling systems for long time clients. Service is always good, but there doesn't seem to be any recognition for the loyalty on our end."
steve P.
atlantic beach, florida
"Roger was very professional, explained what he was doing, answered our questions, and offered helpful suggestions. In our many years working with Air Engineers, Roger was the best technician we have encountered."
robert M.
jacksonville, florida
"Very knowledgeable"
jim H.
jacksonville, florida
"very professional and nice to deal with and helpfull"
kenneth E.
jacksonville, florida
"Prompt and polite service and explained everything goingon"
gary G.
fernandina beach, florida
"Service technician was on time, completed the process on a timely basis."
chason G.
saint johns, florida
"Paul was very thorough and professional."
kenneth W.
ponte vedra bch, florida
"Professional Job"
tasha C.
lewis center, ohio
"Thomas Adom, the technician that came to service my units, was very thorough and informative."
frank K.
orange park, florida
"Paul, was very friendly and his work was that of an expert."
bruce J.
jacksonville, florida
"Jose was very courteous, professional and hard working. He worked nonstop for over 8 hours Troubleshooting came back the next day ( Christmas) for several hours ( same problem). Then he told me what it had to be. Another Team came over, they did exactly what Jose said needed to be done. Everything is working Perfectly. Thank You"
donna N.
jacksonville, florida
nancy J.
jacksonville, florida
"Technicians were very professional and knew what to do. I felt extremely at ease with them entering my house."
carl J.
orange park, florida
edward N.
jacksonville, florida
"No problems"
norma N.
jacksonville , florida
"Thomas was very professional and had excellent customer courtesy skills showing respect and friendly customer service"
dick B.
jacksonville, florida
"Thomas Tommy Mannion the tech guy did an awesome job. Very thorough with his process and highly professional!"
deborah H.
jacksonville, florida
jessie T.
jacksonville, florida
"took time to explain each step of what he was doing."
bill K.
jacksonville, florida
"You guys always give us great service!"
judy K.
jacksonville, florida
louis P.
ponte vedra bch, florida
"Roger is the best service guy and makes his visit a pleasure"
lester C.
yulee, florida
"Knowledgeable techs"
raymond R.
jacksonville, florida
merced P.
jacksonville, florida
"He is courteous and and came on time as promised."
david W.
atlantic beach, florida
donna L.
jacksonville, florida
"The politeness and knowledge of the techs"
roger L.
jacksonville, florida
"Roger was very thorough about his approach. He offered important information about what was needed to maintain a good working system and made hood recommendations s to what I should purchase such as, the ultra violet light to control growth in AC unit. In addition, I appreciated the call I received in advanced to informing that he was on his was and gave me an estimated time frame of arrival. Excellent service and quality of care! Very professional."
roy F.
jacksonville, florida
victor H.
green cove springs, florida
shannon C.
jacksonville, florida
edward P.
fernandina beach, florida
"Mr. Applewhite is professional and knowledgeable on maintenance calls. On an earlier Maintenance Visit, he provided info on where we could purchase A/C Filters by the case saving us several $'s. when he is on call at our house, he works. Some way in the past stood around and smoked when I was not around, according to my wife."
dennis S.
jacksonville, florida
"Always receive good service"
arthur P.
jacksonville, florida
"They were on time and very professional."
harold S.
jacksonville, florida
daniel T.
jacksonville, florida
"Thomas was very professional and provided me with informative feedback. I also met Luis Rodriguez who was equally as professional and a pleasure to be around."
kenneth N.
jacksonville, florida
michelle F.
middleburg, florida
"This was our second time having Jose service our system. Always Professional and so thoughtful of our needs."
calvin H.
jacksonville, florida
"My score reflects the fact that AE couldn't get tech here within 2 hour window on the day when originally scheduled. Ernie barely made it here within 2 hour window even though I was his first appointment for the day."
mary reilly R.
jacksonville, florida
"On time and service completed in a timely fashion"
julie B.
jacksonville, florida
"Good communication on progress and results of the work. Courteous, friendly, prompt & professional."
phil W.
jacksonville, florida
"Ernie thoroughly inspected my two units and provided me with an assessment of their present condition. He was very professional and pleasant."
david G.
fleming island, florida
"Thoroughness"
diane K.
ponte vedra, florida
william wiese sr S.
jacksonville, florida
carl bazarian B.
fernandina beach, florida
"worked hard both men very courteous and professional"
edward G.
fernandina beach, florida
"Great work and Ernest made sure all was completed by going the extra mile to complete the work"
james A.
jacksonville, florida
"Did the performance thoroughly but, did not vacuum the debris inside the AC unit outside."
mae byers B.
fleming island, florida
"I always requestTrevor because he does a through job . He gives me confidence in his work and I trust him. He deserves a supervisor promotion but personally I like him as my technician. Mae Byers"
michael G.
st augustine, florida
"Roger was very informative and helpful, answered all our questions"
ralph Y.
jacksonville, florida
"Dependable and efficient as always"
doug H.
jacksonville, florida
"Jose does A great job and goes A complete job"
karen T.
ponte vedra bch, florida
"Rodger is very competent and very friendly"
clyde Y.
ponte vedra, florida
"Roger was pleasant. He was thorough and answered my questions about the thermostat."
first church C.
atlantic beach, florida
doreen S.
jacksonville, florida
"Mr. Cooper always does a good job. If there is a problem, he thinks i t through all the logical steps until he has the right answer."
saundra H.
jacksonville, florida
"On time, very polite, efficient."
larry P.
jacksonville, florida
"Bill always has a pleasant disposition and very polite. We always look forward to his coming to service our AC. He is prompt , diligent and explains to us what we may need to know or expect from our HVAC"
harold B.
neptune beach, florida
"Nice guy"
james M.
jacksonville, florida
keith H.
jacksonville, florida
david W.
atlantic beach, florida
"very helpful and informstivr"
bud S.
ponte vedra beach, florida
"Roger has been our go to tech for years always requested."
b. lewis L.
jacksonville, florida
"I feel that the tech was just here to upsell services, that I felt were too expensive, and were not justified. This is a poor way to retain customers."
marcus/juliette W.
jacksonville, florida
edsel P.
jacksonville, florida
fiore costy D.
jacksonville, florida
"I was scheduled 2-4:00. Tech showed up at aprox 5:00."
george n heheman H.
jacksonville, florida
"Every thing went smooth."
lonnie R.
jacksonville, florida
jackie D.
jacksonville, florida
"Terry was professional and efficient. Very pleasant."
virgil P.
atlantic beach, florida
"Technician was professional and very knowledgeable."
ralph G.
jacksonville, florida
"A part that had been ordered two days prior had to be installed. It was supposed to be a 10 minute job. Installation was. But after it was installed there were other problems. Terry worked on it for a couple of hours until everything was working right. Thank you, Terry. Our heat worked and we had a comfortable evening. Appreciate Terry's expertise and work ethic to get the job done."
paul L.
jacksonville beach, florida
"Roger Moore was friendly, professional, took time to explain things and answer questions that we had."
brenda H.
green cove, florida
"Tommy was very nice, professional and thorough with explaining what services he completed and advising me how to care for my A/C units in the future."
linda D.
fleming island, florida
danan H.
st johns, florida
"You have been out 3 times now and my A/C is still not fixed."
shirley C.
st augustine, florida
anne N.
jacksonville, florida
"Very knowledgeable. And very good when explaining the problem with my unit. And what needed to be done."
thomas C.
orange park, florida
"Technician performed thorough inspection and explained results."
mr fry F.
jacksonville, florida
"polite-informative"
samuel R.
jacksonville, florida
ralph G.
jacksonville, florida
"Stephen explained what the problem was and what it will take to fix it. Step by step."
richard V.
fleming island, florida
"Very professional and informative."
james Z.
middleburg, florida
"Tech arrived in the scheduled time frame, was very polite, seemed knowledgeable of what he was doing, and expressed that he was very happy with his job at AirEng."
hal B.
ponte vedra bch, florida
sharon B.
jacksonville, florida
"Technicians were very knowledgeable and professional. they removed and installed the new system in shorter time i expected. Provided detail information on the upgrades of the new system."
jim G.
green cove springs, florida
"Detailed, professional, personable"
cindy B.
ponte verda, florida
vitauts B.
jacksonville, florida
"Everything went smoothly, and the tech told me about the results."
jim P.
fernandina, florida
"On time and professional."
earle M.
ponte vedra, florida
"Very thorough and professional."
jeff W.
jacksonville, florida
"The service tech, was very professional"
robert H.
fleming island, florida
cynthia P.
jacksonville, florida
julie B.
jacksonville, florida
"Efficient, courteous, knowledge, took time to explain things well."
mazalia M.
jacksonville, florida
"Technician was on-time & answered all questions"
patrice H.
jacksonville, florida
"Very knowledgeable tech."
joseph S.
jacksonville, florida
"Outstanding service. I was informed that the Tech was running a little behind, the Tech was extremely neat and clean in his work. He checked everything and wiped down all he touched. Knew his job. Superior Technician. Send for Jose for satisfaction above and beyond. Extremely satisfied."
alton cagle C.
jacksonville, florida
"unit was working well. ae called to perform maint.crew said needed a part. replaced part. $156. said needed another part to make unit work better. $1000. as of when crew left, unit will heat, but will not cool. remember, unit worked well before ae crew came. that is a (ONE)."
steven G.
ponte vedra beach, florida
"Ist tech was able to come at 9:30 PM to do some work out for us. Wind and rain did not stop him."
margaret W.
jacksonville, florida
"The technician was on time, explained everything, and even did some extra things to help me since I have limited mobility."
lee K.
jacksonville, florida
"Knowledgeable tech and explained what was right and what was wrong. Also, I want Gary Cooper to be the tech that does any and all work on my system."
diane H.
hilliard, florida
william K.
jacksonville, florida
"Jose Mendiez and his helper had a big job replacing the coils on our two units. They finished the two jobs in one day, even though we were told it might take two days. Jose always does a great job for us. Ratings below less than 10 reflect scheduling problems that we detailed in a letter to the service manager last month. Two appointments fell through the cracks in less than 6 weeks, one that was never logged into Service Experts' system, and the second canceled with notice to us."
john B.
greencove springs, florida
"Good service and very pleasant technician!"
judith w.
fernandina beach, florida
robert O.
atlantic beach, florida
"Thomas knew what he was doing, he was polite, and explained my problem very well."
robert K.
orange park, florida
"On time, courteous, and fixed existing problem."
robert L.
ponte vedra beach, florida
"Too soon to say. We purchased new ducts and added insulation to relieve moisture and heat in upstairs of our home. We won't know the results of this investment until the cooling season begins. The installers are very competent an courteous. Walls in closet were scuffed and marred."
henry W.
fleming island, florida
edward G.
fernandina, florida
heather B.
orange park, florida
lauren S.
jacksonville, florida
"ONtime , clean and polite. Informative and answered all my questions."
jeffrey D.
jacksonville, florida
mary W.
jacksonville, florida
"Thomas was very knowledgeable and helpful. He provided great customer service."
eleanor Y.
jacksonville, florida
linda R.
jacksonville, florida
"curtious and very helpful with my questions"
amy D.
orange park, florida
"He is not only patient with all of my questions and explained all to me"
john B.
jacksonville, florida
"This was our first experience with Terry. He was very polite and introduced himself and proceeded to perform his maintenance service. He was very thorough in his work was a pleasure to have in our home. Will surely ask for him in the future."
jennifer S.
jacksonville, florida
"Quick service and easy"
rachel S.
jacksonville, florida
"Terry came over the same day that I called, and was able to identify and fix the issue very quickly. As always he was professional and courteous, and explained the issue to me in simple terms. Thanks for all that you do!"
donna Z.
jacksonville, florida
"Tech was friendly and figured out the problem pretty quickly with help from me trying to emulate the sounds the system was making. He provided an interim fix."
charlotte M.
jacksonville beach, florida
"Thomas was wonderful I was quite rude to this delightful young man. I apologized repeatedly. I am grateful to Thomas for hearing me and providing me excellent service."
suzanne P.
jacksonville, florida
"Professional and friendly"
mr mcgavic M.
jacksonville, florida
"Roger the technician came out on very short notice, found and corrected the problem very quickly!"
david M.
jacksonville, florida
sandra K.
jacksonville, florida
"Technician was right on time and did an excellent job."
jack adkins A.
jacksonville, florida
kathy R.
ponte vedra beach, florida
"Roger is excellent- knowledgeable, friendly, knows my house."
edward B.
jacksonville, florida
"Did a great job. Answered all of my questions and concerns."
roxanne F.
jacksonville, florida
"He was very through."
joyce H.
jacksonville, florida
"On time. Worked quickly. Friendly."
gordon M.
jacksonville, florida
"Arrived on time, were professional in their handling of the system"
roland P.
jacksonville, florida
"Your tech, Thomas Mannion, was extremely courteous and helpful and he seemed to do a very through job."
barbara B.
jacksonville, florida
"I am satisfied with service."
mary R.
jacksonville, florida
"Forgot to turn outside power back on"
mary M.
jacksonville, florida
"Bill always takes the time to do a thorough check of the system."
cindy H.
jacksonville, florida
"The technician was very knowledgeable and very polite"
tom M.
green cove springs, florida
"Thomas was very knowledgeable he new what to go to to clear the problem"
randy V.
jacksonville, florida
"Tech very knowledgeable, helpful and professional"
daniella H.
jacksonville, florida
"Paul explained what he was doing and was very thorough. Spent the extra time to repair the filter door."
robert M.
ponte vedra beach, florida
"I'm waiting for proposals for work I plan on having done. I will revise and finish survey after I evaluate these props!"
mary S.
jacksonville, florida
elba M.
jacksonville, florida
ron M.
jacksonville, florida
"Reckon was courteous and helpful."
curtis J.
jacksonville, florida
"Professional. Thorough. Informative."
stephen K.
ponte vedra, florida
"Everything went very good, no problems"
ralph K.
middlebutg, florida
"Here on time and repaired the problem quickly and was very courtious and explained the work he was doing"
fred C.
jacksonville, florida
"Didn't seem to know what he was doing or familiar with our unit. He was on tech support for 4 hours"
danielle W.
orange park, florida
"The tech was awesome but it was a mess getting the tech to my house. My appointment was supposed to be 10 to 12, and the tech never showed up Because he said if he doesn't have a way to secure a payment he's not coming. This is what he told my 18-year-old son who is more than capable of being here with him. The tech that came at 6:15 did a good job to my knowledge and educated me and a couple of areas. The customer service at the shop just needs to improve, and they should act like they know what they're doing."
robert H.
jacksonville, florida
"Explained everything, not pushy"
jim F.
jacksonville, florida
"Jose was personal and professional and is a credit to the company!"
mrs. anderson A.
jacksonville, florida
"He did everything he said he would do."
ron W.
jacksonville, florida
"courteous, knowledgeable, timely and provided some additional cleanup around the vents that was not a requirement of the service. It was a complete duct cleaning job and could not have been happier. I even left the house unattended for a half hour or so as he exhibited an air of mutual trust! Thank you Faustino!"
beverly S.
jacksonville, florida
"Techs names were Faustino and Gilberto . They were on time and very polite and answered my questions with patience. I am very pleased with the job they did. Everything was clean and neat when they left. My house is cool again!"
barbara L.
fleming island, florida
"Thomas is very knowledgeable, prompt and does a great job. Nice to have Paul come and check things out also. Very happy with service. Thank you."
james M.
jacksonville, florida
elizabeth J.
orange park, florida
"The technician was very efficient."
paul antanavich A.
jacksonville, florida
"SALES REP WAS KNOWLEDGEABLE AND PROVIDED USEFUL INFORMATION"
frank B.
green cove springs, florida
"Professional easy to under stand well trained tech.it a excelant job"
edwin J.
jacksonville, florida
bill H.
jacksonville, florida
william M.
jacksonville, florida
"Technician was efficient and thorough."
donald P.
jacksonville, florida
"Tech was careful and performed an extensive evaluation of the system. He did more than I have seen done in the past. He ran into a problem that required that he contact his boss ... he admitted his boss solved the problem...impressed!"
janice W.
jacksonville, florida
mark V.
jacksonville, florida
"Technician arrived as scheduled with a call ahead to alert us he was coming. Very professional, knowledgeable and personable. He is a terrific representative for Air Engineers."
mrs bentley B.
fleming island, florida
neil V.
ponte vedra bch, florida
"Very friendly, very, very thorough and explained everything in clear terms"
mrs melanson M.
jacksonville, florida
mr brazelle B.
jacksonville, florida
"Tech was polite, professional and efficient."
aurora R.
jacksonville, florida
edsel P.
jacksonville, florida
"The entire experience was good."
glenda Y.
fernandina beach, florida
"Technician, Faustino, was personable, explained what he was going to do and was very efficient and respectful of our home and property."
judy E.
green cove springs, florida
"GREAT SERVICE"
michael T.
jacksonville, florida
lynda D.
jacksonville, florida
"Technician quite knowledgeable, very professional but friendly"
christine B.
ponte vedra, florida
"Gary diagnosed the probable quickly."
cynthia C.
jacksonville, florida
"Superb, timely and very courteous service"
john R.
jacksonville, florida
"Everything was done with great professionalism."
arline thacker T.
orange park, florida
"Jose spent a lot of time and effort making sure the system was working. I recently broke my leg and was depending on the air conditioner for some comfort."
kathleen S.
orange park, florida
"Tech is always efficient & knowledgeable"
lena C.
jacksonville, florida
"He was very professional friendly and I felt comfortable with the questions I asked in the answers she did give me in English"
dennis F.
jacksonville, florida
"Technition was very good"
walter G.
jacksonville, florida
"I have had a more than 10 year relationship with the company, my warranty expired a couple of years ago and have been consistent with getting the annual tuneups done.The wire whip has been broken for years, with I repair I made with duct tape. This has never been pointed out to be an issue until yesterday, where I was told it would be a $500 repair. Very dissatisfied. I then called the manager Wayne Furr and expressed my displeasure. He told me he would call his manager and shortly and get back to me. I have not heard anything yet. My answeres below are completely due to these events."
mr skelton S.
jacksonville, florida
scott C.
fleming island, florida
"Techs were both highly professional, courteous, and efficient. What I've learned to expect from Air Engineers"
mr harrison H.
jacksonville, florida
"Faustino and Gilberto arrived on schedule and worked hard to accomplish the putting of a new unit in our house. They were very professional, courtesy and understanding of dealing with people in their 80s. They kept the house clean and were good in describing things we asked and instructing on the new thermostat. Have used Air Eng. since we moved to town in 1992 because of the people who work for them."
john L.
fleming island, florida
"Trevor was friendly and courteous"
dennis M.
amelia island, florida
"Efficient, effective and technically competent attention by the technician."
michelemi D.
jacksonville, florida
"Very informative and did everything required on maintenance service"
patti S.
jacksonville, florida
"Good service, professional Tech!"
becky I.
orange park, florida
"Quick and honest technicians"
john P.
orange park, florida
christophe O.
neptune beach, florida
steve W.
fruit cove, florida
"He seemed very thorough and knowledgeable."
migdalia M.
jacksonville, florida
"Work performed was very good."
gene S.
jacksonville, florida
patricia L.
ponte vedra beach, florida
"Timely, courteous and efficient"
barry A.
st augustine, florida
"Problem was diagnosed, air conditioner made operable, evaporator coil was ordered, call from Lennox to listen to my concern, coil was replaced in about 7 days"
steve heath H.
jacksonville, florida
"The appt was 12-2 and he got here at 2."
deloris F.
jacksonville, florida
"Professional"
alvin R.
jacksonville, florida
"Relatively incompetent tech"
arthur P.
fernandina beach, florida
jeffrey S.
jacksonville, florida
susan H.
jacksonville, florida
frank K.
jacksonville, florida
"Efficient, professional service."
mrs. anderson A.
jacksonville, florida
"He tested the equipment for 3 1/2 hours. I call that thorough."
rachel S.
jacksonville, florida
"Friendly, professional technician was on time and gave me an easy-to-understand summary."
patti S.
jacksonville, florida
ellen L.
jacksonville, florida
"respectful, kind, knowledgeable, specific and timely"
willicia H.
jacksonville, florida
"arrived on time, completed the work quickly and neatly"
janice W.
jacksonville, florida
terry weitzel jr J.
jacksonville, florida
"Everyone was thorough, professional, and completion of the installation was expeditious. We are very pleased with our new system. Can's wait for our next JEA bill to see how economical it is."
david M.
st augustine, florida
"Paul was very thorough, professional and courteous"
linda G.
jacksonville, florida
"Terry was prompt, calling me before he arrived, and explained everything to me before he started. He was very efficient!"
john F.
jacksonville, florida
dan Z.
jacksonville, florida
"Courteous, professional and informative."
michael M.
jacksonville, florida
"I was scammed. I was told there were major problems and a new system was needed. I had a second opinion (with receipt) and no problems were found."
don G.
jacksonville, florida
"Service rep performed service well within scheduled time frame. All work appeared to be completed properly and in a pleasant manner."
ralph G.
jacksonville, florida
"He fixed a few problems and showed us how the system works."
tona H.
jacksonville, florida
"Trevor called ahead, came at time agreed, was friendly and professional. Work seemed thorough."
scott F.
ponte vedra beach, florida
"Problem is not yet resolved."
mr avent A.
orange park, florida
"Thomas was very professional in his work and explanations ."
william K.
jacksonville, florida
"Always get great service. Jose is very knowledgeable and thorough. We always request him for our service."
kevin J.
jacksonville, florida
vicky V.
orange park, florida
"Professional, expressed concern and recommended solutions in anticipation of future issues. Followed up upon return to office by having the appropriate professional contact me for further information."
peter V.
orange park, florida
charlotte M.
jacksonville beach, florida
"Bill was wonderful took time to inspect and talk with me. Would love him to be my technician every time."
deborah D.
jacksonville, florida
norman E.
fernandina beach, florida
catherine K.
jacksonville, florida
"Dennis is not only good at what he does, he is good at communicating, and educating the customer"
robert R.
jacksonville, florida
"Service was completed within 3 hours of calling. Technician (Bill) was friendly, fast and knowledgeable."
roxanne A.
orange park, florida
john A.
jacksonville, florida
"Thermostat still doesnt work."
samuel R.
jacksonville, florida
"He explained & shared with me the issue we having with our air"
derek B.
jacksonville, florida
"They did what was needed in the time frame that they said, the technician was very professional."
susan M.
jacksonville, florida
"Generally, your team members are excellent. This service consultant was new. so I want to give him the benefit of the doubt. He was friendly, however I could tell that the location of my equipment was frustrating to him. The filter had been changed in March 2019 (according to my receipt); however, he came down and let me know that the markings on the filter indicated March 2018... either the filter was improperly marked or this is a tactic you all use to increase sales of filters. It it's the latter, I'd prefer that tactic not be employed with me. It's the main reason that I switched over to you all for service because you seemed much more transparent. There was a "regional" manager that came to help the technician and I'm sure check his work. I had no problem with that, however, the man introduced himself on the way into my house, vs. knocking and introducing himself outside and being invited in. I would have preferred a bit more respect."
maria R.
jacksonville, florida
"Mr. Paul communicates very well. He is focused and on task."
fred see iii I.
jacksonville, florida
"Able to determine problem but unable to fix.)"
richard G.
orange park, florida
mr inboden I.
fernandina beach, florida
"We have spent hundreds of dollars in repairs on Lennox furnace. We will not be going with Air Engineers again. We recently got a quote for a new air conditioner and heat pump for $l9,283. We will not be buying another Lennox. In the 9 years we have had our furnace we have spent over $3,000 in repairs. We are on a fixed income as seniors and never had such a poor product. Never did anyone at Air Engineers explain that they have had issues with certain coils etc and offer us any discounts for repairs. Not happy. We are purchasing another make of equipment for half the price and almost double the warranty. Nancy Inboden"
denis R.
middleburg, florida
"Explained every thing about ac could tell he knew his stuff very good"
chris W.
jacksonville beach, florida
"Jose has repeatedly provided excellent maintenance on our system."
richard R.
jacksonville beach, florida
"When i called for service, i was told tech would be there within 2 hrs..after 2 hrs I called back & the reception said she would have tech call me! He called & was very apologetic but said he new nothing of my call but would be over in about 1 1/2 hrs.. he did arrive after a total of 4 hrs after my orig call!!"
paul S.
jacksonville, florida
"Technician was prompt, professional, and friendly. He took care to inspect my system and promptly return it to service. A credit to your company!"
twila B.
jacksonville, florida
"Very professional and knowledgeable."
rosemary A.
fleming island, florida
kathy C.
middleburg, florida
"Very nice and precise"
shirley F.
bryceville, florida
william C.
fleming island, florida
nathaniel L.
middleburg, florida
"Professional,courtesy"
kirsten P.
orange park, florida
"Paul was timely, competent and professional. He clearly explained all charges and graciously answered all our questions."
silvia F.
ponte vedra, florida
"The technician is always very thorough and explains the maintenance needs current and upcoming very clearly"
linda R.
orange park, florida
dave T.
orange park, florida
betty D.
orange park, florida
michelle A.
ponta vedra, florida
elinor B.
orange park, florida
"I want my son contacted prior to my scheduled appointment so he can be here. (Eric-cell 904-874-0978)"
joyce H.
jacksonville, florida
"1st technician came at night and diagnosed the problem and ordered part. 2nd technician was on time and completed work in less than half an hour."
william K.
ponte vedra beach, florida
"Technician was friendly, curteous and knowledgable. Was familiar with my home and equipment."
don E.
jacksonville, florida
"Without air for 24 hours on a 100 degree day due to a failed compressor on a 1 yr old unit. Ordered compressor, arrived the next day but was not installed as the technician who brought it said there was nothing wrong with the existing unit. Service Manager advised that the technician who first came and determined it was bad "missed it". He also was required to add refrigerant to my unit. I am not confident in the reliability of this expensive unit. Advised Service Mgr. of this."
diane K.
jacksonville, florida
"So far so good"
michael K.
jacksonville, florida
"My issue was late at night and was an emergency due to my wife's health issues. The Tech reached out to us within a few minuets and arrived within about hour. I forgot his name but he was wonderful, dedicated, polite and caring."
janis H.
jacksonville, florida
"From the first time I called the lady from customer service was very nice, and was very helpful. The men that came out found the problem very quickly, and was very clear about my options. Wayne was absolutely wonderful. He treated me with the most respect. Jeff #49, Ken #356 were just awesome. They were professional, but also very friendly. They all helped me in a way I just couldn't believe. This is a great company and I will forever be grateful to the men that made this happen for me. I am telling everyone Air Engineers is the one to call. Thank you again."
donna Z.
jacksonville, florida
"Dennis figured out the problem in 15 minutes and my house was on it's way to being cool and habitable again."
nancy V.
jacksonville, florida
"Competent technician- knowledgeable, very thorough and meticulous work. Hopefully problem fixed permanently."
derek M.
jacksonville, florida
"Work was great. Filter was the issue. Should have not been replaced until by air engineers due to filter upgrade"
diane B.
jacksonville, florida
"Every time I had my air conditioner serviced in the past two years within two weeks they had to come back to redo again. With this last time five visits since 28 June some people did their job some people Didnt. The last man that came out to install the blower left with my air conditioner working. Its been two days and it still working."
patty K.
jacksonville, florida
peter V.
orange park, florida
elizabeth J.
orange park, florida
"The technician was able to determine the problem and made repairs in a very timely manner."
ms deboer D.
jacksonville, florida
carol T.
jacksonville, florida
mr denison D.
jacksonville, florida
"efficient and courteous"
aaron L.
jacksonville, florida
"Technician arrived quickly. Trevor was extremely kind and helpful. Really great service!"
kathie L.
green cove springs, florida
"Prompt professional service"
patricia L.
jacksonville, florida
"very professional"
sue R.
amelia island, florida
john P.
orange park, florida
"Timely, efficient and knowledgable"
talmadge L.
ponte vedra, florida
robin H.
jacksonville, florida
"Technician was very proactive and kept me informed during the entire visit"
latresa D.
jacksonville, florida
"The technician was friendly and resolved the issue quickly. He want over what caused the issue and recommended the service plan."
david rozier R.
jacksonville, florida
richard Z.
yulee, florida
"Technician went over everything he did and was very professional and very courteous"
alvin R.
jacksonville, florida
"Excellent & Thorough Technician"
anamarie D.
jacksonville, florida
"100"
anamarie D.
jacksonville, florida
"Showed expertice. Professional demenor"
erik G.
green cove springs, florida
"Would have been a perfect 10 however after the technician left I heard water pouring out of the unit and found that the air filter was completely drenched and the drainage lines were gurgling. I removed the caps from the drain lines and the problem seemed to stop. I had to throw away and replace my less than 2 week old airfilter."
wayne B.
jacksonville, florida
"Thomas was very professional.. Completed the service in a timely manner."
angelo P.
middleburg, florida
"He was very friendly, knowledgeable and thorough! Didn't mind answering my questions....."
william B.
ponte vedra beach, florida
"Faustino and Gilberto arrived on time, explained what needed to be done and how. They were efficient, neat, responsive and did a great job. They (and Ernie, who arranged this)actually corrected a problem that had been recurring for the past 20 years and Air Engineers had never corrected before."
ron P.
fernandina beach, florida
"Appointment time was scheduled between 6-8 pm, technician did not show up almost until 10 pm. Called and spoke to 3 different persons who answered the phone inquiring reason for delay or ETA, all put me on hold and was not able to give me a clear answer except case was still "active" ( whatever that means ) , no courtesy call whatsoever. Very dissatisfied , would have cancelled it if not for my tenant who did not have AC that night. I requested a call back from manager or supervisor to discuss matter but no one ever reached out to me."
diane B.
yulee, florida
"Very professional and honest technician, very straightforward and reliable. He spent time explaining everything until I understood. I would highly recommend Air Engineers, especially Bill."
janet R.
jacksonville, florida
"Jose explained what he needed to do, and went right to work"
aaron K.
jacksonville, florida
"They went above and beyond"
diane H.
hilliard, florida
"Trevor was very efficient and did a thorough job"
norman L.
jacksonville, florida
"the work was provided quickly and efficiently"
harold J.
jacksonville, florida
"Vernon is an outstanding, professional technician."
john W.
bryceville, florida
"Outstanding salesman"
roy R.
jacksonville, florida
"Very polite and proffesional"
carol K.
orange park, florida
"Great job. Respected property."
ernest N.
jacksonville, florida
"They were on time and got my problem resolved again."
patricia T.
jacksonville, florida
doreen S.
jacksonville, florida
"Mr. Cooper is quite the detective. He checked everything until he figured that the problem was the thermostat. Everything has worked great since he replaced it."
timothy M.
jacksonville, florida
"The technician was on time, extremely courteous, intelligent and efficient."
john F.
ponte vedra, florida
"Technician was unprofessional and in my opinion not competent. When the service was done, he was too busy talking to his cable provider to explain the results of the visit. He reinstalled the filter in the wrong place, I found it sucked up into evaporator section of the unit. He was supposed to renew our contract when here but wasnt too busy talking to the cable company to take care of that."
marcos R.
jacksonville, florida
ms. mamie J.
jacksonville, florida
"Polite and professional"
william E.
jacksoville, florida
sherri B.
jacksonville, florida
"Showed up on time, very friendly and helpful, and explained answers to any questions I had."
jack C.
jacksonville, florida
"I can always count on Denis to be straight with me about the condition of my unit!"
elizabeth C.
jacksonville, florida
robert K.
st augustine, florida
duane G.
jacksonville, florida
"Paul was very good. He took his time ensuring things were installed correctly and was very polite. Great Job!"
melanie N.
jacksonville, florida
cora W.
jacksonville, florida
jennifer S.
jacksonville, florida
"No service was able to be provided at this visit."
jacob S.
jacksonville, florida
"The guy showed up an hour after we spoke and when he did get here it took him over 2 hours to do his job"
roger B.
jacksonville, florida
carol C.
jacksonville, florida
"Dennis is very polite and knowledgeable"
peter D.
yulee, florida
"Thorough and comprehensive system check"
peter D.
yulee, florida
"Thorough and comprehensive system check"
edith S.
jacksonville, florida
darlene R.
jacksonville, florida
nell G.
jacksonville, florida
"The Tech was thorough, stayed on task, completed the jobs."
larry M.
jacksonville, florida
"Professional and thorough."
fred B.
jacksonville, florida
"Expert fast trouble shoot and repair service."
first baptist C.
atlantic beach, florida
"Always late."
donald H.
jacksonville, florida
"I was told that the appointment time would be between 2-4pm. At 1:50 pm I received a call from Vianska notifying me that they would be at my home within 10 minutes. 3 individuals showed up and met my requirements & needs. All 3 were very professional and competent."
dania M.
jacksonville, florida
"Courteous & professional. Resolved concerns."
james S.
st johns, florida
"Thomas and Paul worked together smoothly and courteously."
byron R.
jacksonville, florida
"very knowable"
ariel S.
orange park, florida
"Very professional, the technician provided me with answers to how the maintenance went."
sue R.
jacksonville, florida
"Technician could not duplicate problem."
dr denicola D.
jacksonville, florida
"Roger is very nice and efficient"
edwin C.
jacksonville, florida
"Efficient and kept me informed."
steven G.
ponte vedra beach, florida
"On time and professional in all aspects."
kurt A.
jacksonville, florida
"Technician was friendly and knowledgeable"
michael L.
jacksonville, florida
suzanne P.
jacksonville, florida
"On time Did his job in a timely fashion Respectful"
mrs toomey T.
jacksonville beach, florida