Air Engineers Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,607 Reviews
kathy M.
jacksonville, florida
"Consultant friendly, knowledgeable and timely."
greg R.
ponte vedra beach, florida
"Bill found an issue with our uv light and he cleaned the entire cabinet and replaced lamp."
linda S.
st johns, florida
ronnie B.
jacksonville, florida
"Walt, was very thorough and professional in supplying information as to the unit. His advise was very appreciated."
van zeyl Z.
jacksonville, florida
"very efficient. explained as he went. made sugestions."
gary W.
st augustine, florida
"The technician installed the UV light as requested and it is working."
alan F.
jacksonville, florida
"Nico was great to work with He explained everything fully"
carol S.
jacksonville bch, florida
"Tech was very knowledgeable explaining all aspects of service. She was friendly & professional."
kay C.
greencove springs, florida
"No one can seem to update me on the status of my part to fix the AC. I get switched to voicemails and no one calls me back. Been without ac 5 days. It seems you all are only interested in selling plans. Highly disappointed."
joseph M.
jacksonville, florida
"Terry was professional and very pleasant. He listened to my explanation of what had occurred and quickly solved the problem."
susan R.
jacksonville, florida
"Called, came early very professional"
sharon K.
jacksonville, florida
james M.
jacksonville, florida
"Jose has been servicing our units for many years and has always done a great w."
donald H.
jacksonville, florida
"Prompt reply to my request for service. Alan was on time, professional, friendly, and helpful."
peter H.
jacksonville, florida
"Sending a sales consultant out with a service tech on a repair is not acceptable. The markup on parts is excessive."
casandra C.
jacksonville, florida
"Fletch was very knowledgeable and provided us with detailed information regarding our unit."
price P.
fernandina beach, florida
david H.
jacksonville, florida
"After some issues with the first tech. Company sent someone over the next morning who quickly fixed the problem. In the first tech defense it was storming while he was here"
ralph O.
st. augustine, florida
"From my initial contact with the phone staff, to the tech that came to my home (David Fletcher, aka: "Fletch", tech# 520) all aspects of the service I received was excellent."
myra L.
jacksonville, florida
vernon H.
jacksonville, florida
"Kim was professional and explained what she did and went over the checklist in detail."
john N.
orange park, florida
"patient"
elwood H.
green cove springs, florida
joanne H.
fleming island, florida
fletcher G.
ponte vedra beach, florida
"This service call was handled on very short notice, and it was outside of our maintenance agreement. There were specific issues to be addressed, but it was also part of a larger discussion about when to replace the HVAC system. It was handled very well."
robert D.
jacksonville, florida
"Gary is highly skilled, efficient in his work, explains everything, and a pleasure to work with. I trust his advice in every way,"
mary N.
amelia island, florida
"Technician was on time , very helpful. explained everything that he did, was knowledgeable and friendly."
chris B.
orange park, florida
"Nico was very professional and knowledgeable."
robert V.
fleming island, florida
"Great Job"
james W.
jacksonville, florida
"He fix a hard problem."
tom H.
jacksonville, florida
">$20k for a 3 ton system...?"
brad L.
orange park, florida
"Nico was very thorough, polite and professional. He did a great job!!"
susan M.
jacksonville, florida
"Sweet guy! Professional"
hillman P.
orange park, florida
chris K.
middleburg, florida
"Terry was professional and very likeable,easy to talk to and was able to get the unit running"
jennifer G.
jacksonville, florida
"Greg was awesome. Not only did he fix the issue at 10 at night but he made two improvement to the system that someone else might not have done that late at night."
alvin L.
jacksonville, florida
"Professional and friendly"
robert J.
orange park, florida
"Fletch was very professional and had great attention to detail. He completed his work and cleaned up"
jon J.
jacksonville, florida
"Agent was polite, friendly, and professional. He performed his tasks and explained what he observed."
karen M.
jacksonville, florida
"Very excellent service"
tony P.
jacksonville, florida
"Great service; went through all of the options with me"
doris P.
jacksonville, florida
"Nico was professional, kind and did a complete examination of my unit. I was very satisfied with him."
akua O.
jacksonville, florida
"Technician worked hard and appeared thorough. But I cannot comment on the quality of the work she did because I don't have the knowledge required to assess that."
dr lin L.
orange park, florida
"Best service program"
david K.
jacksonville, florida
howard H.
atlantic beach, florida
"Sergio was very responsive and helpful in responding to questions and issues regarding the Advantage program. Appreciate his help. Installation of new units went very well also and techs were very good. Just a couple things I wish we could have change; PVC for the wiring housing is now on the outside of the house and we had asked for white to match the walls, but gray PVC was installed on the outside of the house. One wall gash I just noticed that had to be the installers, but again, not a huge deal. But for these two things, I would have rated it a 10."
ron K.
orange park, florida
keith K.
jacksonville, florida
"Efficient, knowledgable technicians. Thomas stepped in when the assigned tech fell behind."
andy H.
jacksonville, florida
"I did not like their double team approach."
michael M.
jacksonville, florida
tracey E.
jacksonville, florida
"Walt was very professional and polite. He asked if there was any concerns with the AC before he started. He did the service in a timely manner. We would like him to continue to do our maintenance."
neysa L.
jacksonville, florida
"Gave great points about how to maximize airflow"
arline thacker T.
orange park, florida
"He was very polite and did a thorough job."
richard F.
jacksonville, florida
william wiese sr S.
jacksonville, florida
jane M.
orange park, florida
"expert care - knowledgeable consultants - answered all my questions"
fred see iii I.
jacksonville, florida
"Tech was courteous and professional. He explained everything and ordered part that was not on truck"
maria N.
jacksonville, florida
"Knowledgeable"
sharon W.
middleburg, florida
"Competent courteous service."
aaron H.
orange park, florida
patricia L.
jacksonville, florida
belinda R.
jacksonville, florida
"Arrived promptly, earlier than stated. Efficiently identified cause of concern and figured out what to do. Showed me how to set system if happened again."
tom B.
fleming island, florida
kevin M.
jacksonville, florida
"The technicians were committed to getting the issue resolved, and went above and beyond in doing so."
bonnie S.
jacksonville, florida
"The tecn was very nice and was able to tell us what the problem was. I ask that a sale rep not come out with the tecn. One came anyway he said he was not a sales rep. We feel they and the ones who have come out for the past 3 to 5 yrs have been pushing more for us to buy a new unit rather than fix the one we have. Our unit has lasted at least 3 to 5 more yrs while they keep trying to tell us it was not worth fixing. This makes us feel they are not trying to fix our problem in order to make a sale. How do we know that they service it to the best of their ability if all they want to do is sale us a new unit. We realize that we did not want to put over a thousand dollars in it since it was 14 yrs old"
abitabilo C.
st. augustine, florida
isabel D.
jacksonville, florida
"Technician was fast', thorough and personable .."
antoinette W.
jacksonville, florida
"Thevtecnician was on time, thorough & professional"
roger W.
jacksonville, florida
rosilyn L.
jacksonville, florida
"technition, Kim; took time to explain things to me"
stephen P.
jacksonville, florida
"I have been without A/C for three days now with no updates on status of repair parts, despite multiple calls for inquiry."
jerry F.
jacksonville, florida
"Air Engineers always arrives as scheduled. Their technicians are courteous, polite, professional and extremely knowledgeable concerning their jobs"
amy Y.
jacksonville, florida
"Great customer service and respect"
stanley G.
jacksonville, florida
andrew B.
st augustine, florida
"Thorough inspection and cleaning. Professional."
bruce H.
ponte vedra, florida
raul T.
jacksonville, florida
"On time, professional technician, detailed performance."
david L.
bryceville, florida
"Walton was very efficient and courteous."
dorothy B.
jacksonvill, florida
tim M.
middleburg, florida
elizabeth J.
orange park, florida
"The technician was very efficient in changing out the air handler."
eddie W.
jacksonville, florida
"Thermostat no longer worked on Wi-Fi once technician left. Still waiting on return call from manager"
michael B.
st augustine, florida
charles P.
jacksonville, florida
diane H.
hilliard, florida
keith W.
orange park, florida
"It had been a while since we had the a/c serviced, Fletch did a thorough job and really got us ready for the hot summer months to come."
diane S.
jacksonville, florida
"The techThomas Davis, was very informative about every aspect of the servicing of my 3 units. He took time to show me things and see if I had any questions."
john G.
jacksonville, florida
"This team replaced a older unti in my home and made sure all was in working order. Professional, courteous and worked hard to get it all put togther."
richard G.
orange park, florida
mike B.
jacksonville, florida
"Everything on time politenew what they were doing"
mr menefee M.
fernandina beach, florida
vince D.
st. augustine, florida
"Extremely professional and courteous"
teresa L.
jacksonville, florida
radames O.
jacksonville, florida
"The job was not completed."
jerald S.
jacksonville, florida
david S.
jacksonville, florida
"Walt was efficient, explained everything he was going to do."
raymond S.
orange park, florida
"It was after 9pm and it was raining when the technician was repairing the a/c unit. He was very courteous and explained what he did when he spoke with us after completing the work."
frank F.
middleburg, florida
"He was here on time and was very professional in doing his job."
edward G.
fernandina beach, florida
"the repairs were made in a timely fashion. Please ensure you send a technician who understands the gas furnace."
lynne G.
jacksonville, florida
"Kim did an outstanding service. She wore her mask and foot coverings at all time and pointed out what she found during inspection."
robert D.
jacksonville, florida
"Your technicians were technically skilled, efficient and pleasant to with with. They are a credit to your organization."
larry F.
jacksonville, florida
"Friendly, competent and efficient."
stanley F.
jacksonville, florida
bruce H.
fleming island, florida
shaodong H.
jacksonville, florida
dennis N.
jacksonville, florida
todd F.
ponte vedra, florida
nan&david H.
jacksonville, florida
"He was polite and answered my questions"
harry M.
jacksonville, florida
"Appointment scheduled from 10-12 but tech did not arrive until 4:30. I was advised of delay & was kept informed."
jason A.
jacksonville, florida
rick&pam J.
fleming island, florida
"Terry took his time and did a thorough job."
karen P.
jacksonville, florida
"Nico gave good advice on how to clean the drain monthly."
comadore P.
fleming island, florida
"Professional Techs, friendly and very knowledgeable about the systems. Newly installed Lennox XP 25 operation out delivers my former Lennox system. Former system was installed by Thigpen. Many problems with service techs and no response for the system failure last week. Unreliable company ! Alan Plascencia was a very impressive Air Engineer representative along with his new team mate under training. By his recommendations, we settled for this XP 25. it is so efficient, we turned off the upstairs fans and increased the temperatures because of the efficiency of the unit. The air handler is so quiet I had to place my ear on the housing to be sure it was operating when in low operating mode. Strongly recommended company!"
jim C.
st johns, florida
"efficient inspection"
kathie L.
green cove springs, florida
"Professional, courteous service"
christine G.
orange park, florida
donald D.
jacksonville, florida
"He had been here before and remembered us. Good man as all the Service Expert folks are. Did a thorough and complete inspection."
jane M.
orange park, florida
"Technician was very helpful and worked quickly and efficiently on my air conditioning."
ej S.
jacksonville, florida
"Technician Jose was focused on the job at hand. He explained everything he was doing to my HVAC and the final assessment of my systems operation efficiency."
estepp E.
jacksonville, florida
"Gary was AWESOME"
hilary H.
ponte vedra beach, florida
"I love Roger and request him every time. He is courteous and knowledgeable. However, I'd appreciate it if you'd stopped sending pushy sales people to my maintenance appointments. The one that came this time entered my home uninvited. If you keep sending them I may have to move my maintenance to another company after 20+ years."
william wiese sr S.
jacksonville, florida
brad M.
saint johns, florida
"Bill did an excellent job quickly coming, identifying the issue, and fixing it."
mr bravard B.
jacksonville, florida
earle T.
jacksonville, florida
"The technician quickly identified the problem and corrected it. He was very professional."
dennis Y.
jacksonville, florida
"Professional"
william P.
callahan, florida
"Tech was very professional and friendly at tha same time."
sara M.
jacksonville, florida
"Kim was a pleasure. Informative, pleasant, efficient."
helen B.
atlantic beach, florida
"I requested information by email on 1) what problems were found on one of my units. 2) I also reuested information on the type, size, et. equipment that I wold like to have installed."
ed J.
orange park, florida
"Service Engineers contacted me the day before as a reminder and Terry called me 30 minutes before arriving. He arrived on time. He was very efficient and very professional."
hamilton T.
jacksonville, florida
"dealt well with difficult access, gave thorough attention to all aspects of our semi-annual service"
linda B.
jacksonville, florida
"Michael was prompt and very efficient. He answered all of our questions."
janice B.
st. johns, florida
"Friendly. Fast. Skilled. Knowledge. Professional"
nancy V.
jacksonville, florida
"Respectful technician, dependable work, honest assessment"
darnell D.
jacksonville, florida
"Kim the technician was very professional and knowledgeable pertaining to the task at hand."
david C.
orange park, florida
"Nico did a great job inspecting and cleaning our HVAC unit. He found that the drain was clogged and recommended a Level 3 cleaning. After doing the cleaning, Nico spent time training me on how to perform maintenance on the drain myself to help keep it from becoming clogged again. Very much appreciated his time and patience with me."
robert B.
jacksonville, florida
"Professional, knowledgeable, friendly, respected customers property. Technician showed us the qualities that we have learned from years of experience with Aiir Engineers to expect."
willam L.
middleburg, florida
john A.
orange park, florida
"The issue was NOT the Technician, but rather the sales person with him. I ask for a quote for a new unit and all they wanted to sell me was a 10 year program that was 3 times more expensive. This same thing happen 9 months ago on another property I own that required a new unit. The sales team kept pushing a 10 year plan. I opted to go with another vendor for 25% of the Air Engineers team quote."
robert M.
fleming island, florida
"Nico did a wonderful job. He completely checked my system from top to bottom."
tycondria M.
acksonville, florida
"Very informative"
dianne B.
yulee, florida
"Very professional, always helpful and answers all questions!"
mary R.
st johns, florida
"Very knowledgeable and informative"
carol O.
jacksonville, florida
"All went well. The tech was very professional and experienced."
rebecca S.
jacksonville, florida
paul antanavich A.
jacksonville, florida
robyn S.
middleburg, florida
"Terry checked everywhere and offered me options that would solve my problem and any future problems I may have."
kathleen S.
orange park, florida
"Great service provided on a holiday. Tech was very informative of the problem & solution."
mr yeakel Y.
atlantic beach, florida
albert J.
jacksonville, florida
raymond T.
yulee, florida
"The technician was very professional helpful and nice"
pam O.
jacksonville, florida
"Prompt, courteous service"
kathleen S.
fleming island, florida
"Was very grateful for someone to come out on Memorial Day to fix my AC. Air Engineers provides great service. The tech provided me with info all along the way & did a great job."
kevin M.
jacksonville, florida
"Anthony and Henry did a great job with installation."
john G.
jacksonville, florida
"Walton did an excellent job of finding the problem and fixing it so that I had my A/C back and running."
judy K.
jacksonville, florida
mr. seebol S.
jacksonville, florida
"Thomas is knowledgeable and friendly. Air Engineers responded to my service call extremely quickly."
susan K.
jacksonville, florida
"Walton was great. He was quick, proficient, and professional. My only complaint was that he forgot to put one screw back in the air handler and I found it on my utility room floor. He put it back in when I gave it to him."
robert O.
atlantic beach, florida
"Timely arrival and professional service"
janet K.
yulee, florida
"Dependable service, techs always work efficiently in a timely manner. Respectfully answer any and all questions. Leave the area clean."
torri A.
jacksonville, florida
"Both technicians were respectful, efficient and answered my questions. Also, the technician shared that the company provided incentives for them to receive their COVID vaccination. I appreciate a company who is looking out for the safety of their employees and customers!"
patty P.
fernandina beach, florida
judith H.
jacksonville, florida
"Nico was competent thorough and polite"
zivana K.
jacksonville, florida
"Jose was professional and detail oriented."
mike G.
fleming island, florida
"Fast and courteous tech"
mr e talley T.
jacksonville, florida
"quality of techs"
douglas lambert L.
ponte vedra beach, florida
"Gary is personable, provides good explanation of the problem and fixes it."
dr lin L.
orange park, florida
"Knowledgeable, thorough and very good manner"
robert B.
jacksonville, florida
dennis M.
jacksonville, florida
"Nico is friendly Personable competent and thorough"
sara M.
jacksonville, florida
"Nico was fine and said I needed A UV light and he would have someone call to install. no one called. I called 2 days later and was told someone would call. no one did. I called 3 days later and was told they are on order and there are too few people working to call me. Still have heard nothing."
hue G.
jacksonville, florida
"Bill is very knowledgeable and helpful. He always calls me if he will come early or he is running late."
elizabeth B.
jacksonville, florida
"Paul was very professional and polite."
kenneth E.
jacksonville, florida
robert C.
jacksonville, florida
"Solved the problem with the thermostat and condensate drain drain"
judy W.
fernandina beach, florida
"polite, on time, answered questions and knew what to do A+"
bernard H.
jacksonville, florida
"Tech was very good and courteous."
graciela V.
saint augustine, florida
joe F.
jacksonville, florida
"The technician that did my preventive maintenance couldnt unplug my drain which resulted in having to call another maintenance technician after the first left when the drain clogged again. Seems they were more interested in selling me another unit vice repair my current one."
arline thacker T.
orange park, florida
"He explained to me what was wrong and how he was going to remedy the situation"
rayetta C.
middleburg, florida
"Walton was very professional and friendly. He took the time to explain to me how he was going to install ultra violet system and how it works which is appreciated."
arthur P.
jacksonville, florida
"Technician was very thorough and explained what he was going to do before he started."
ms. tinsely T.
jacksonville, florida
"Awesome job. Very professional"
linda B.
jacksonville, florida
"Michael was on time and proceeded to perform the maintenance on our hvac system. He was very respectful and had a pleasant disposition. He performed his work in a timely fashion and answered all of our questions."
timothy K.
jacksonville, florida
suzanne M.
jacksonville, florida
"perfect"
mr. le sage S.
orange park, florida
jan H.
ponte vedra, florida
"The technician is awesome. Very personable and knowledgeable."
geraldine S.
jacksonville, florida
james D.
jacksonville, florida
"Technician Walton was very professional and polite. Kept me informed of everything that he was doing. Excellent attitude."
jackie J.
jacksonville, florida
"very courteous and hard working professional eningeer"
steven R.
orange park, florida
"The technician did an excellent job. The wires for the thermostat were very sure and a struggle for him but he took his time and did the job right. He also went as far as to pull some weeds from around the outside unit. Very professional, very thorough, very polite. Absolutely excellent service"
maria C.
jacksonville, florida
"Detailed explanation of issues and options with the AC"
cora W.
jacksonville, florida
"Ben was very nice, polite. Explained all the steps he would take and then discussed his finding after."
carla S.
jacksonville, florida
"The 2 technicians that came were knowledgeable and professional. The whole team was sensitive to my predicament and handled it with ease."
larenza M.
jacksonville, florida
"Installers and sales persons were courteous and professional."
susan S.
jacksonville, florida
"Mr. Cooper was most helpful and explained everything he did quite thoroughly. He also explained ways to prevent the issue we had. In addition, the serviceperson came very quickly after I made the call for service."
rhonda D.
orange park, florida
"Thomas was great! He was thorough and pleasant"
scott von berner v.
jacksonville, florida
walter G.
jacksonville, florida
"Probably the best service we have received from the company. Very open honest discussion with techs."
karen H.
orange park, florida
"Technician very knowledgeable"
john M.
fernandina beach, florida
"Kim, the service expert, came to perform routine maintenance. She performed the work carefully and thoroughly, leaving the system like new."
michael S.
saint augustine, florida
"Was thorough with his work!"
sandra K.
jacksonville, florida
barry H.
orange park, florida
"Outstanding service. Fast and on time"
pam K.
jacksonville, florida
"Technician was on time, very professional and did a great job. Comfort specialist Chris was also very professional and informative."
bill B.
jacksonville, florida
susan P.
jacksonville, florida
"Polite Wealth of knowledge Friendly"
james C.
jacksonville, florida
"My unit was serviced on May 5th. Today my son came over to my house to help me with a project. He noticed that on the outside unit the small door on the back of the unit had fallen off and had no screws in it. On checking the inside unit the two doors were not flush on the unit. Seems like the doors were forced into place. Not nor even Also did not have enough screws in it."
charles I.
yulee, florida
"His knowledge"
uriel N.
orange park, florida
linda D.
fleming island, florida
"Friendly, on time, knowledgeable technician"
robin S.
jacksonville, florida
"Would have given all 10s but am still waiting for sales rep to call about a new unit."
chris B.
orange park, florida
penny S.
jacksonville, florida
cindy B.
ponte verda, florida
l snyder S.
jacksonville, florida
"Very pleased with my tech on time courteous and took time to explain the problem We have been customers since our house was built 30 years ago"
mr brazelle B.
jacksonville, florida
"thorough service performed quickly."
joan wagner W.
jacksonville, florida
susan D.
jacksonville, florida
"Efficient, professional"
david J.
fernandina beach, florida
"on time, very courteous and very professional."
edward G.
fernandina beach, florida
glenda Y.
fernandina beach, florida
"Tech was attentive to our concerns, addressed them, was thorough."
mae byers B.
fleming island, florida
"He fixed it! Worked efficiently and explained the problem."
allen W.
jacksonville, florida
"Walt was very professional, friendly, knowledgeable and efficient."
cindy P.
jacksonville, florida
"The technician was thorough in his testing"
tony H.
jacksonville, florida
"Service is very good, but no one is perfect."
ronald H.
orange park, florida
"Performance"
linda B.
middleburg, florida
kaitlin P.
jacksonville, florida
"While the technician was nice, we found that the things she told us were not exactly true. She convinced us we needed a new HVAC unit and was kind of just about the sale. She did take a lot of time inspecting things etc, but this is not the way to do it. We needed solutions to fix the problem now, not being sold a new HVAC. the technician did not fully close the front door several times and even on her way out she left it open and my cat got out and we had to find him. I had another company come out and give me reasonable solutions. I wish I could get my money back."
sandra M.
amelia island, florida
"He is professional, competent, and polite"
james E.
jacksonville, florida
"Walton did an outstanding service assessment of my A/C system & he had excellent customer service skills."
chuck P.
jacksonville, florida
"Sergio and everyone on the team that helped, was super friendly, and did a great job. the only thing is that the thermostat they installed was not the one we were supposed to get so that needs to be rectified."
charles A.
glen st mary, florida
"Tech did a fantastic job."
marie H.
jacksonville, florida
frank M.
jacksonville, florida
"Very good service"
tim I.
jacksonville, florida
"Mariah was professional and efficient"
susan H.
jacksonville, florida
"Kimberly was very informative and helpful!"
gene C.
fleming island, florida
"The tech was very professional and explained things throughly"
john S.
saint johns, florida
"Job done professionally and timely"
henry J.
jacksonville, florida
harold murray M.
orange park, florida
"The technician was pleasant, knowledgeable and efficient. He diagnosed a minor problem and took care of the issue."
burke M.
ponte vedra bch, florida
"very detailed assessment and alterations made"
carl B.
jacksonville, florida
mark D.
fernandina bch, florida
"Polite, professional technician."
mary N.
amelia island, florida
"technician very good"
dr trejo T.
jacksonville, florida
"It was thorough, comprehensive."
nell P.
fernandina beach, florida
"Bill always does a good job"
hilda H.
jacksonville, florida
"guy was really nice, knew what he was doing, explained things"
deborah hampton H.
jacksonville, florida
"Very honest. He knew what he was talking about."
david V.
ponte vedra beach, florida
kerry D.
jacksonville, florida
"Benjamin was helpful, explained what he needed to do, and was personable."
charles graff G.
middleburg, florida
"Tech very knowledgeable, helpful, courteous, and timely."
barbara F.
jacksonville, florida
mr denison D.
jacksonville, florida
"Kimberly was extremely polite and did a thorough job. I'd like to request her for future visits."
elizabeth S.
jacksonville, florida
"The people who came out were very polite, friendly and knowledgeable."
amy Y.
jacksonville, florida
eleanor C.
orange park, florida
robert C.
jacksonville, florida
"Late for Appointment 1 1/2 hour?"
frances P.
jacksonville, florida
"Efficient, friendly, sense of humor. Send her back next time and thanks"
paul L.
jacksonville beach, florida
"The technician doing maintenance is awesome. it's your uninvited sales staff that's the issue. For the last 2+ years Air Engineers sales staff have shown up unannounced with the service technician during our bi-annual maintenance. And while yes, we work from home it does not mean that our time is not valuable, and we have work responsibilities. We can have the maintenance occurring while we work as every technician has been self-sufficient to do the job. However, it appears either Air Engineers or its sale personal seem to think nothing of interrupting a workday of your customers to try and pressure them to buy something, it is completely disrespectful. A simple phone call beforehand is all it would take but we are not extended this curtesy."
michele D.
jacksonville, florida
"It was the most thorough maintenance including cleaning the bottom of heat pump from leaves in some years. Also got detailed written inspection report!! Thanks Jose for all your hard work. I wish all the techs would be as consistent with the maintenance they should provide."
ernest H.
fleming island, florida
"Arrived at scheduled time and worked professionally on the unit, spending a lot of time cleaning outside unit coils."
jimmy R.
jacksonville, florida
"professionalism, knowledge and thoughtfulness. Just cost too much."
sam C.
jacksonville, florida
patti S.
jacksonville, florida
"Jose always does a very thorough job in servicing our system. He answers all of our questions and recommends replacement parts (filter and lights) when actually needed. I feel I can depend on Jose to take care of our A/C and be honest with us. He is always pleasant and professional."
bill H.
orange park, florida
james H.
jacksonville, florida
robert E.
green cove springs, florida
"It would have been a 10 rating, except the appointment had to be slipped two days due to a lack of service personnel availability."
mr harrison H.
jacksonville, florida
"Mike was here on time. Knowledgeable about his job and did a great job telling me what he checked and how they were in great shape."
anthony C.
jacksonville, florida
"Polite, efficient, professional"
joseph C.
jacksonville, florida
craig N.
fernandina beach, florida
joe P.
ponte vedra beach, florida
"We have had a lot of trouble with some of the new systems installed by Service Experts. More recently we have had good experience"
belinda R.
jacksonville, florida
grant S.
jacksonville, florida
"Associates are so helpful and professional."
ronald O.
fernandina beach, florida
"Very knowledgeable. Related current inspection to a past issue which he resolved."
craig L.
jacksonville, florida
migdalia M.
jacksonville, florida
"On time"
carol K.
orange park, florida
"Did excellent work. Kept everything clean. respected my house"
mr mccullough M.
jacksonville, florida
"Both technicians were thorough and friendly"
cynthia C.
jacksonville, florida
"Thomas always is very professional and does a superior job"
john R.
jacksonville, florida
"As always service was excellent. Kimberly really knows her job."
ron ruth hedge H.
jacksonville, florida
"Your higher price for specific quoted product SKU's offered by your reputable competition are way out of line by a substantial amount. We are talking $1000's"
jim G.
green cove springs, florida
"Joses professionalism and dedication to his work."
mrs. gordon G.
jacksonville, florida
"Technician was friendly helpful and explained"
joseph M.
jacksonville, florida
james C.
ponte vedra beach, florida
"very professional, not a hard sales pitch"
stephen K.
ponte vedra, florida
"Tech was on time, courteous, and efficient, and best of all my A/C received a clean bill of health."
dennis M.
amelia island, florida
"Arrived on time and did a very thorough job, including recalibrating 2 thermostats."
valera V.
orange park, florida
cynthia B.
jacksonville, florida
"the guys did a good job"
lorraine C.
fleming island, florida
kathleen G.
fleming island, florida
"The Technician was very efficient and personable."
tom K.
fleming island, florida
"Good honest service that I can trust on the proper operation of my AC system."
john L.
jacksonville, florida
marie H.
jacksonville, florida
jim S.
orange park, florida
carl N.
jacksonville, florida
"Love the service"
robert H.
jacksonville, florida
barry O.
jacksonville, florida
"Because Roger Moore is the best!"
tria B.
jacksonville, florida
"Service specialist was courteous, very knowledgeable with mini split systems, wore a mask and shoe coverings, repair was excellent."
diane K.
jacksonville, florida
susan A.
jacksonville, florida
"Kim took her time, explained everything and did a thorough and excellent job!"
gerald F.
jacksonville, florida
"Very friendly and informative"
frankie W.
jacksonville, florida
"Paul and his coworker were very professional and knowledgeable and finished the job in a timely manner"
tim H.
atlantic beach, florida
"Very professional"
leon M.
jacksonville, florida
"Ernie was a great help"
freda C.
callahan, florida
"He did a throu check up."
daidre C.
jacksonville beach, florida
"Wayne was pushy when trying to sell us an air conditioner he was too bold and made me feel rushed & uncomfortable when he was showing us a $10,000 air conditioner. When we asked for something less expensive he told me that he doesnt sell junk at air engineers. He sat down at my kitchen table without me inviting him to sit down."
jean B.
jacksonville, florida
"The tech came and (I hope) serviced my AC. My AC is less than 10years old. The houses in this developeenta re 24 year old. they all have their original TRANE AC and have just begun to replace them within the past year. Therefore, when i am told my AC needs major repair at 10 years I get leery. I ha=ave had this contract for 5+ years and asked you not to send a slapsrson itht he tech. I have no inentions of paying for any major repairs. IF the system needs freon (?) just pump it up do;t tel me about "leaks." Two holes were punched in my system. IF it didn't have "leaks" before the visit,i t does now."
wayne B.
jacksonville, florida
"Roger explained what he was going to do and debriefed me when the job was complete."
louis S.
jacksonvile, florida
mr bacalis B.
jacksonville, florida
"Technician was not explatory"
john M.
neptune beach, florida
"Service Tech was very efficient and polite"
susan J.
fleming island, florida
"One of the many things I like is I often get the same technicians and I find it pleasing to think your company might be retaining workers because they pay and treat them right?"
cheryl K.
jacksonville, florida
"Cordial, clean, thorough with explanations of service being done."
clarice M.
jacksonville, florida
"Everything was done nice, professional and clean. I am completely satisfied."
charles A.
glen st mary, florida
"Very quick to install evaporator. Only problem, tech said copy of bill would be sent to email. Still waiting - timberwalk10263@hotmail.com or fax to904 275 4516. I would like an itemized receipt. Thank you"
mike P.
jacksonville, florida
"Always get great service"
barbara J.
fleming island, florida
"Terry was very professional , courteous and respectful"
price P.
fernandina beach, florida
"I am satisfied with the repair service response and performance, but I am very dissatisfied that we had to call for repair service on a new unit installed just 3 weeks prior to the service call. Im especially unhappy that the technician advised me that your installers did not properly charge the condenser with sufficient coolant."
lance R.
jacksonville, florida
"Tech was extremely thorough, methodical and friendly."
kenneth D.
orange park, florida
gloria G.
jacksonville, florida
henry C.
middleburg, florida
"Jose is a knowledgable service professional tech."
timothy W.
jacksonville, florida
"On time, professional"
denise F.
middleburg, florida
"Services went perfectly."
harold J.
jacksonville, florida
kevan K.
jacksonville, florida
"Gary was prompt, friendly, and very well mannered and explained the issue in lay terms."
saundra H.
jacksonville, florida
"Technician was on time, thorough, and neat."
maria R.
jacksonville, florida
"Mr. Paul is a gentleman. He is on time, attentive to his work and communicates very well."
marc L.
jacksonville, florida
"He washed out the whole outside fan system, No one else Ever did that. Van parked Across Sidewalk blocking it, which is illegal instead of pulling forward. Disabled woman in neighborhood talks daily wheelchair rides and had to go in Street. Handed paper that wanted google account for survey. I have NO account and do Not want one. This email was better."
dennis R.
fernandina beach, florida
"Excellent Service and Attitude"
john F.
jacksonville, florida
"The technician arrived within the requested time, performed the maintenance, and departed. There was sharing of knowledge or anything I considered above the normal duties."
kathleen R.
yulee, florida
mike B.
jacksonville, florida
"All good"
norman L.
jacksonville, florida
"Thomas arrived at the time he was scheduled after giving notice that he was on his way. He went right to his job and completed it in a reasonable time. He was friendly, efficient and experienced."
ronald B.
saint johns, florida
"Very professional"
ms deboer D.
jacksonville, florida
dennis O.
fernandina, florida
"On time, called to confirm arrival, very courteous."
myra L.
jacksonville, florida
"Technicians were professional, wore mask and shoe covers in the house. Demonstrating care for me as a customer."
charles W.
jacksonville, florida
"The Tech was very friendly and service was done in a timely manner."
barry B.
jacksonville, florida
kathleen S.
orange park, florida
"Always provide great service"
grant S.
jacksonville, florida
"The employee was so professional, courteous and very knowledgeable about the unit."
carolyn G.
orange park, florida
joan D.
jacksonville, florida
"Terry was very knowledgeable and seemed very concerned with my needs."
joseph D.
yulee, florida
james J.
fleming island, florida
"Very courteous and professional"
john L.
fleming island, florida
"Always friendly and ready to address my needs"
joy S.
st augustine, florida
"Paul was extremely thorough and explained what he did each step of the way. He answered questions I had."
bob M.
sanderson, florida
"Careful attention to detail; thorough explanations to all questions ; how to save energy and money in prudent use of equipment. I think the best possible service and an absolute expert!"
george demarino D.
jacksonville, florida
"Installing techs were very friendly and professional...Very polite and answered any and all questions...Comfort advisor very informative,polite and punctual.."
denzel S.
jacksonville, florida
"Very professional, completed service and reviewed service with me."
jane H.
macclenny, florida
"Tech was great."
glenda W.
jacksonville, florida
"They were running late from previous appointment and let me know ahead of time. They were very courteous....."
wayne M.
st augustine, florida
john C.
jacksonville, florida
"The technician taught me two things that I didn't know about the air conditioning system before"
christine B.
ponte vedra, florida
"Mike did a thorough and professional job."
keith N.
jacksonville, florida
"Kevin and Nico was very professional and polite after the job was done they cleaned and walked us through every step Ill give them a 20%"
rosemary A.
fleming island, florida
craig N.
fernandina beach, florida
"He called to tell us he was coming in 20-30 minutes. He came. Went right to work and installed the motor that was not working. Good job."
jim D.
amelia island, florida
"Tech was great, and check out everything very carefully!"
mr oshields O.
jacksonville, florida
"on time, efficient, courteous"
raul T.
jacksonville, florida
"Timely arrival, courteous, tacked the issue in no time, and resolved the problem efficiently."
frankie W.
jacksonville, florida
"He was very polite, knowledgeable and did not rush the services. He also turned the light off in the hallway each time he went into the backyard to service the compressor"
cheryl K.
jacksonville, florida
"Technician found leak from rust evaporator coils, and let me hear the static from drip. Asked if I was under warranty, and yes, so quoted me price $652 and 4 hours labor. He was thorough and patiently training and explaining to a new hire."
david S.
jacksonville, florida
"My tech did a great job."
barbara M.
jacksonville, florida
robert K.
orange park, florida
"Professional crew, they did an amazing job and were very helpful."
john L.
jacksonville, florida
marcia W.
ponte vedra, florida
"Professionalism and explanations"
tim H.
fleming island, florida
elizabeth J.
fleming island, florida
"The Technician was on time and reported a problem."
henderson M.
jacksonville, florida
jean stratford S.
jacksonville, florida
"Professional, knowable, on time, and wore mask and respected my cautions toward the virus."
price P.
fernandina beach, florida
"Efficient and highly professional technicians."
carole S.
jacksonville, florida
rebecca T.
jacksonville, florida
"Loved the courtesy call to let me know he was running late. Friendly and efficient."
edgar O.
jacksonville, florida
"He knows what his doing"
jon Y.
jacksonville, florida
james P.
jacksonville, florida
"Thorough, personable & ensured our knowledge plus satisfaction"
nell P.
fernandina beach, florida
"BILL ALWAYS DOES A GOOD JOB"
dennis H.
jacksonville, florida
"Efficient"
shirley D.
jacksonville, florida
"The young man was very professional and courteous"
frances P.
jacksonville, florida
kevin.hogarty h.
yulee, florida
rebecca B.
jacksonville, florida
"I wish each time they did this service they would be sure to check outside to make sure there is no clog from plants ect in the out flow pipe."
eddie M.
jacksonville, florida
"The technician was very friendly and polite. He explained what he was doing and asked if I had any issues"