jack A. jacksonville, florida March 27, 2023 "Competency of technician, communication skills excellent."
edward J. orange park, florida March 27, 2023 "Kailey was very good. She contacted us ahead of time and arrived on-time. She did her work in a very efficient manner."
john R. jacksonville, florida March 26, 2023 "Service was on time at the pre-arranged time slot. Technician asked several questions with regard to how my system was working, was I having any difficulties or complaints with the system, etc. Technician also put on cloth/paper boots prior to entering my house, and also expressed a professional and pleasant demeanor making it easy to work with them."
janice P. jacksonville, florida March 26, 2023 "Through the years, I have come to trust Bill Applewhite and to rely on his skills, experience and honesty."
becky T. st johns, florida March 26, 2023 "Josh Gonsalez did a thorough job servicing our HVAC units!"
maggie H. jacksonville, florida March 26, 2023 "Bill has serviced my unit for a few years and he explains everything he does"
maxinne L. jacksonville, florida March 26, 2023 "The tech was knowledgeable, respectful to my home and property and the pricing was competitive."
howard W. jacksonville, florida March 26, 2023 "Its not the fault of the technicians at all, is the fault of dispatch. They showed up THREE MONTHS early! I was not scheduled on the day they arrived, and we had a conflict and could not have them come into the house."
j.w. B. jacksonville, florida March 26, 2023 "professionalism and congenial attitude of mr. Bill Applewhite"
donna S. ponte vedra, florida March 25, 2023 "I like the service people but hate the billing. I have requested you mail me my statement 3 times. I get a bill in the mail I pay it. I don' always see the emails because I get so many spam emails your invoice gets lost a lot."
curtis H. jacksonville, florida March 25, 2023 "A score of 8 is equivalent to a grade score of B. The initial quote for the repair was less than $300 which seemed palatable tome, but after they removed the toilet they determined it repair the ring and or replace the ring which would be $1,069. That wasnt as palatable but they had already removed the toilet and wouldnt be able to guarantee the repair long term would work. In hindsight (20/20 never is good) I would have done better by calling the homesite maintenance contractor."
misky H. jacksonville, florida March 25, 2023 "Techs & Admin should check work orders before assigning job or sending techs. Customer has repeatedly had issues obtaining particular filters even when reminded to everyone I spoke with. Issued is always resolved - just a lot of unnecessary communication confusion as Ive been a customer for over 30 years"
samuel S. ponte vedra bch, florida March 24, 2023 "I was happy with the professionalism of the serviceman."
stuart N. ponte vedra beach, florida March 23, 2023 "Its a long story but after Air Engineers called to book my regular maintenance check, I was notified the night before that it was being moved from 10 to 12; to 12 to 2 pm. Although they again called and said it would be closer to 2 pm. The technician arrived a little after 4 pm and said he had no idea I had been waiting. In short, I ended up waiting the entire day. Unacceptable."
cherl E. jacksonville, florida March 23, 2023 "Kim is an excellent technician. She is very knowledgeable. Very kind."
bill T. jacksonville, florida March 23, 2023 "The tech was nice, however a salesperson showed up with the tech and I felt pressured to the point that we will probably stop using Air Engineers Service Experts after our maintenance agreement expires."
tom J. jacksonville, florida March 22, 2023 "Expert service and useful recommendations by Bill Applewhite (70) and Tim Vollink (778)."
cynthia N. fernandina beach, florida March 22, 2023 "Problem was resolved, service was courteous and prompt. It was just the delay getting to a live person that was troublesome. I left a voicemail, and left a call-back number and waited online. finally got a call returned about 6PM Sunday evening after calling the sales person who recently installed the new Rinnai hot water heater."
cheryl H. jacksonville, florida March 22, 2023 "Based on recent experiences, you have improved and the current tech, Dylan, did an outstanding job"
susan A. jacksonville, florida March 19, 2023 "This last service was what I wish for every service in the future."
warren W. fruit cove, florida March 19, 2023 "I dont recommend anything I just say Im satisfied with the work I have done"
nicole W. middleburg, florida March 18, 2023 "The company has been there for me and is always very fast at servicing and does a great job."
robert E. green cove springs, florida March 18, 2023 "Technician was very professional and knowledgable. He was attentative and listened to my comments."
renee W. yulee, florida March 18, 2023 "Very professional takes time to answer your questions you have"
ronald B. jacksonville, florida March 18, 2023 "Ive been with your company since I believe 1995. And I have recommended you to numerous people throughout the years and recently about 1 1/2 years ago."
rod W. fleming island, florida March 18, 2023 "We have been with them for years and when we had problems with a unit they stayed with us."
philip S. jacksonville, florida March 18, 2023 "On time and efficient service. We were required to reschedule service because of an Air Engineers office issue."
janette C. jacksonville, florida March 17, 2023 "Efficient, courteous, on-time, knew what they were doing,"
rayetta C. middleburg, florida March 16, 2023 "good service, good prices, can reach anytime day or night"
sandra P. yulee, florida March 14, 2023 "I would recommend because Air Engineers has provided very expert service here for many years. The technicians are always very courteous and professional, glad to answer any questions or conerns that I might have."
tim K. jacksonville, florida March 13, 2023 "Very thorough maintenance performed, discovered a loose vent connection"
linda W. fernandina beach, florida March 12, 2023 "Kyle was on time, efficient, polite and competent."
william K. jacksonville, florida March 11, 2023 "High end products, excellent service. Kim Marte handles our service. She is extremely pleasant and knowledgeable."
sarah D. jacksonville, florida March 11, 2023 "Kel provided prompt, professional service. Explained everything on the chart thoroughly."
raymond bernard B. orange park, florida March 11, 2023 "I have been a customer for over twenty five years. We have never had a problem and have received excellent service."
angela P. fernandina beach, florida March 10, 2023 "The service provider was kind and very thorough. After the service he showed me pictures of my system and walked me through the process with details."
paul W. ponte vedra, florida March 09, 2023 "Very efficient and pleasant service maintenance on our HVAC system."
rafael A. jacksonville, florida March 09, 2023 "The technician was extremely helpful and knowledgeable."
jeanne L. st augustine, florida March 08, 2023 "Dylan was very knowledgable, professional and efficient. Also very friendly. He communicated well and provided answers to my questions."
james A. jacksonville, florida March 08, 2023 "EVERYTHING WAS DONE IN A TIMELY MANNER AND BOTH TECHNICIANS WERE GREAT EXPLAINED EVERYTHING"
greg R. ponte vedra beach, florida March 08, 2023 "Great technician and tried to get system working but had to order new coil. Follow up from customer service on status was extraordinary."
harold S. jacksonville, florida March 06, 2023 "Installers were friendly, respected my home (wearing foot covering), fast, and above knowledgeable and shared information with the Customer. Dylan was very helpful when there was an issue."
joyce D. jacksonville, florida March 05, 2023 "Very professional staff. Very knowledgeable. Explained everything very well."
denver C. fleming island, florida March 04, 2023 "Tech was very polite & corrected the problem immediately"
dave C. ponte vedra, florida March 04, 2023 "Ive had good experiences and some not so good experiences"
james K. jacksonville, florida March 03, 2023 "Work was completed carefully and all questions were answered. My service person was very polite and helpful."
robert M. jacksonville, florida March 03, 2023 "I appreciate the thorough information provided by Daniel when I asked about a new hot water and soft water system."
mark W. jacksonville, florida March 02, 2023 "By doing the inspection when they did, they spotted a problem while the unit was still under warranty. The repair didnt cost anything but would have been expensive otherwise."
lewis michael jr m. jacksonville, florida March 02, 2023 "This service call could have been avoided if the tech that PMed th e unit several weeks ago had did a complete pm per the contract this would not have hapoenef"
harold S. jacksonville, florida March 02, 2023 "Speed of instlation, quility of work, Polite repairmans,"
robert M. jacksonville, florida March 01, 2023 "I trust Bill to do a thorough, professional job as he has always done."
donald H. jacksonville, florida February 26, 2023 "This service was for the semi-annual maintenance check. The existing HVAC system was installed August 2019, making the age of the system 3 yrs 6 months. I was told the system is low on refrigerant - meaning there is a leak somewhere. That is really disappointing! The system is only 3 yrs 6 months old. I was told a leak test could be conducted at a cost of $500. Then a labor cost to repair the leak(s). Than the cost of the refrigerant. I recall these costs adding up to $2,800 prox. From my viewpoint, that is ridiculous and unfair! Again, the unit is only 3 yrs and 6 months old. This is my 3rd HVAC system with Air Engineers.. I have remained an Air Engineer customer for dependability, reliability, fairness, and doing the customer (me) right. What occurred on 2-16-23 in no way, shape, or form met my expectations."
mark W. jacksonville, florida February 23, 2023 "You fixed a problem before it became a problem and did it while the part was still under warranty."
neill M. jacksonville, florida February 22, 2023 "Josh and Matt arrived at my house early in the window of time provided for their visit. They inspected all equipment without bothering me during their work. They were nice, respectful of both me and my property. They did what they said they were going to do when they said they would do it."
naomi M. jacksonville, florida February 22, 2023 "The service tech and adviser made sure the entire system was working properly. Our AC system is a new system and we want it to work correctly for many years."
fletcher G. ponte vedra beach, florida February 21, 2023 "Very professional and thorough during their service call. They explained everything they were going to do and then reviewed the results in detail when done."
robert M. fleming island, florida February 20, 2023 "Outstanding service, value and most importantly the people. Everyone from Elaine in the office to my technician Kaily and the field staff Van did a fantastic job."
saundra H. jacksonville, florida February 20, 2023 "Still waiting for additional information on thermostat"
elizabeth S. jacksonville, florida February 20, 2023 "Brandon and Matt were excellent at explaining everything they were doing and why. It was a pleasure to have them do our maintenance on our air conditioner."
hillman P. orange park, florida February 19, 2023 "Thomas is an exceptional technician. I have requested that only Thomas service my units."
denver C. fleming island, florida February 19, 2023 "Tech on time , very polite, answered all my questions."
cheryl H. jacksonville, florida February 18, 2023 "Based on 2 previous appoint that were never kept, I would not. The last appointment was exceptional, if future appointments go as well, I will definitely recommend. I used to recommend, then you all got lazy, glad to see you improving."
diane H. hilliard, florida February 17, 2023 "Both Justin and Tim were neat and polite and very informative"
anna R. st johns, florida February 15, 2023 "Very polite gentlemen always keep my equipment running smoothly"
tom G. fleming island, florida February 15, 2023 "Very knowledgeable staff, I have the feeling their quote will be very expensive."
matthew K. orange park, florida February 14, 2023 "Thomas and Van were great to deal with. Great Job"
larry S. jacksonville, florida February 13, 2023 "I have been with Air Engineers since 1998 with much success."
terri C. jacksonville, florida February 13, 2023 "Every time I have ever needed a question answered or someone to help me, everyone has seemed to bend over backwards to try to help. There is always someone very happy to help me at the end of an email or a phone call and they are more than willing to come out and help with any issues I might have."
james J. jacksonville, florida February 12, 2023 "Sales person was extremely pushy and unprofessional. Technician did not offer to change the filter even though it was time to be changed"
michael L. jacksonville, florida February 11, 2023 "Quick to respond. Capable techs who provide excellent service"
edgar O. jacksonville, florida February 04, 2023 "We have known Air Engineers for many years now since we moved here to Jacksonville they are all dependable and knowledgeable of their jobs"
edward fenton F. jacksonville, florida February 04, 2023 "excellent,prompt service explained what they did"
charles K. green cove springs, florida February 04, 2023 "Very professional, courteous, quick respond time for service call and overall best a/c we have dealt with !!"
howard H. atlantic beach, florida February 04, 2023 "Kel did an excellent job. Paid attention to the details, was very helpful in explanations, and frankly went above and beyond to take care of all the little things."
william W. jacksonville, florida February 03, 2023 "Roger has been our service tech for years and has been very reliable and helpful."
ruth nelson N. jacksonville, florida February 03, 2023 "Things have just not been right from the start"
howard R. middleburg, florida February 02, 2023 "The personnel are friendly and very knowledgeable. They take great pride in their work."
mark T. jacksonville, florida January 31, 2023 "I am happy with the last service guy, but have had bad experiences in the past with others. Too strong of a push to sale."
joyce J. jacksonville, florida January 31, 2023 "Technician Kim was able to come w/ in the hour. Was able to diagnose issue & give feedback to avoid the same problem."
steven F. jacksonville, florida January 31, 2023 "Technicians were friendly, professional and knowledgeable"
vernon H. jacksonville, florida January 30, 2023 "I believe there is always room for improvement. Our technicians over the last 2 years have been knowledgeable and thorough. Dillon installed our hub/thermostat accurately and checked everything thoroughly! His communication was excellent!!"
donna W. jacksonville, florida January 30, 2023 "Air Engineers is very reliable and most of the reps are good."
berk B. orange park, florida January 30, 2023 "I believe I was grossly overcharged for the service. When waiting on parts for a repair, company failed to return phone calls requesting status updates."
pam O. jacksonville, florida January 28, 2023 "happy with maintenance agreement except have eliminated such things as drain line blockage from coverage. therefore only rate as 7 or 8"
louis P. ponte vedra beach, florida January 27, 2023 "Very professional company with high quality workers."
john B. jacksonville, florida January 27, 2023 "I have been a long Air Engineers customer and been very satisfied with the service I have received."
mrs joyeusaz J. jacksonville, florida January 27, 2023 "Tech very helpful -answered all my questions"
michael N. jacksonville, florida January 25, 2023 "We couldnt ask for a better tech than Rodger & want him for every scheduled and unscheduled service call. Air Engineers continues to be number 1 in our book."
donna W. jacksonville, florida January 25, 2023 "Technician went the extra mile to complete the job. So far the thermostat is working well."
vernon H. jacksonville, florida January 25, 2023 "The technicians are reliable and knowledgeable. When something happens to go wrong they respond quickly."
joseph S. jacksonville, florida January 24, 2023 "Simple. previous service since installation and I am completely satisfied. It is so easy, pick up the phone at any time of day, dial, get an appointment, wait for that day or next to receive service. No fuss, no muss. I like it."
brett G. saint johns, florida January 22, 2023 "You folks have always been easy and a pleasure to do business with. Your receptionist/call coordinator is awesome. My tech on this call was exceptional and would be preferred (not mandatory) in the future also. Still waiting on my emailed receipt and the service contract I signed Friday."
fred M. green cove springs, florida January 22, 2023 "James has conducted our recent 3 servicings with professional and courteous manner."
ann W. fernandina, florida January 22, 2023 "Excellent customer service. Technician went out of his wy to get my repair done."
bruce B. jacksonville, florida January 20, 2023 "The Techs were very knowledgeable, professional and very courteous.."
james P. jacksonville, florida January 19, 2023 "Thoroughly knowledgeable and professional. Instillation was flawless and everything works perfectly. Well pleased!"
dr. mastrogianakis M. jacksonville, florida January 19, 2023 "Always very professional and friendly. Rodger is always very good"
jennifer H. orange park, florida January 19, 2023 "Very informative, kind and focused on the work being done. Also very professional"
edsel P. jacksonville, florida January 19, 2023 "Thereas a clog n the drain of one of my units and he spent a lot of time trying to solve it."
ruth laye L. saint johns, florida January 18, 2023 "I needed a new hot water heater. I could not get a break-down of the price. Just $2400. I called another reputable company and a serviceman came out in one hour, punched in our needs on his tablet, came up with the break-down of expenditures, the total price, minus a coupon, and extended the warranty to 10 years and said $1900 for a better quality and bigger capacity heater. The new one was installed within three hours."
jim M. st augustine, florida January 18, 2023 "Work is done very efficiently & always professional service."
robyn S. middleburg, florida January 18, 2023 "You guys are on point in making sure my equipment is running smoothly."
linda S. jacksonville, florida January 15, 2023 "they have reliably installed and serviced my equipment for almost 30 years. So why wouldn't I?"
margaret G. jacksonville, florida January 14, 2023 "Professional and competent sales and service staff."
dr. mastrogianakis M. jacksonville, florida January 13, 2023 "Always pleasant to work with. Very professional. Always here when they say they will be."
georgia H. jacksonville, florida January 13, 2023 "I have had the best experience with Air Engineers from day one five? Years ago from my salesman Wayne Furr to my most recent 6 month tune up with the awesomely thorough, friendly, polite Ibn "Kel" and then there is Elaine in the office always making sure appointments are scheduled and reminders sent. What's not to love?"
louis P. ponte vedra beach, florida January 13, 2023 "Prompt. service by very well trained Air Engineer employee"
robert C. st augustine, florida January 12, 2023 "Ive used Air Engineers for at least 20 plus years and have always been completely satisfied with the service Ive received."
emory S. jacksonville, florida January 11, 2023 "Dylan, was very professional, neat, friendly and did a thorough job. Glad to have had him as our tech."
marilyn E. jacksonville, florida January 10, 2023 "One reason is I just filled this questionnaire out about a week ago and sent. Youre asking me to do it again and this is irritating."
irvin B. jacksonville, florida January 10, 2023 "I trust and value the technical services, and professionalism."
calvin & brenda S. jacksonville, florida January 09, 2023 "Knowledgeable and friendly techs combined with top notch service."
kerry L. jacksonville, florida January 09, 2023 "I've been an Air Engineers customer for over close to 20 years and have only had one problem. Unfortunately, I had to call corporate, but they remedied the situation right away."
tom P. orange park, florida January 08, 2023 "Seemed to be very knowledgeable about my system and answered all of my questions satisfactory,"
william W. jacksonville, florida January 08, 2023 "My issue is still not fixed and the technician told me that the $900 control board he replaced that didnt fix my issue is mine now despite not fixing my issue."
tim M. jacksonville, florida January 06, 2023 "The tech was polite, on-time, efficient and clearly explained everything he did."
emory S. jacksonville, florida January 06, 2023 "Dylan was very thorough, professional, respectful and capable. Enjoyed having him as our tech."
cynthia N. fernandina beach, florida January 05, 2023 "They were knowledgeable, courteous and prompt. So, I signed up for the maintenance plan. Only disappointment was that I was not able to get through to the service office in a timely manner - even after trying the hold my place in line and leaving a voicemail and waiting for hours on the line. Answering service didnt seem to work."
marilyn E. jacksonville, florida January 05, 2023 "The tech told me that the previous team had unplugged 3 of my outdoor heat pumps. When the weather warmed, we had no ac . They never plugged the units in. Not happy about this at all"
first baptist C. atlantic beach, florida January 03, 2023 "Always receive good service and works well with scheduling. Technician is very professional and explains things as he goes along."
robert U. jacksonville, florida January 03, 2023 "Your Technition turned off the blue light for mold and never turned it back on!"
jack S. jacksonville, florida January 03, 2023 "Because 1 week after the initial service call the issue still has not been resolved."
jacque H. ponte vedra beach, florida January 03, 2023 "fast friendly service from the entire crew...hector, henry, mannie and arian"
arline thacker T. orange park, florida December 30, 2022 "I know I can depend on them to be here when I need them. They always do a good job and keep my air conditioner running oroperly"
first church C. atlantic beach, florida December 29, 2022 "I have always had good service and prompt attention when needed."
vivian P. jacksonville, florida December 29, 2022 "My experience last week was unsatisfactory it didnt work"
babs B. ponte vedra beach, florida December 28, 2022 "A friend forwarded to me an email from Air Engineers, offering a complementary tuneup and exchange for donating to toys for tots. I thought that was a very nice opportunity to participate in their program."
robert E. jacksonville, florida December 27, 2022 "All the technicians we have dealt with were very knowledgeable, and willing to correct the problem."
steven S. hilliard, florida December 25, 2022 "Because The Teck Was Out Standing How He Preformed His Work Of Experience Very Well Very Smart Man."
eduardo A. jacksonville, florida December 24, 2022 "The tecnician Roger Moore was very friendly and knowledgeable He did a very good job taking care of the heating and air conditioning unit ."
george n heheman H. jacksonville, florida December 24, 2022 "Why is a leak not covered? $189.00 bulbs? I paid $12,000 for the unit , you would think thats enough. This is my third Lenox."
roxanne F. jacksonville, florida December 23, 2022 "You are always call to let me know if you will be here and show up on time"
pat H. jacksonville, florida December 23, 2022 "The tec was very professional and answered all my questions thoroughly."
paul W. ponte vedra, florida December 23, 2022 "Prompt response, diagnosis, and repair needed to correct the problem."
joseph Z. ponte vedra beach, florida December 22, 2022 "Prompt and courteous service. Jeremy was a great tech. He walked me through everything. Give that man a raise!"
tabitha B. jacksonville, florida December 21, 2022 "Worked efficiently on my system in a timely manner"